Thanks Everyone, We’re Listening

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I was going to continue to chime in on the comments thread but it occurred to me that most of you would miss this as there were more than 500 comments on that first post, so allow me to simply extend an official thanks to everyone here and outside this blog who have taken the time to share their feedback and support for this effort over the last 24 hours. This is going to be a great and wild ride.

Kotaku, VH1, LevelUp, Joystiq, Destructoid, and 1Up, we appreciate the link love, guys. Likewise, GameCovered, TrueGameHeadz, GamingBits, and Opposable Thumbs, we heard you too and we’ll try to address some of your questions (and expectations) over the next few weeks. And please, Andrew, we read your stuff religiously; the last thing we want to do is to compete with your blog. We even got an official welcome from our industry-friend the Major, which we appreciate.

I’m going to get out of the way now and let others here share their posts, but please continue to comment and email us with your thoughts, cares and concerns. We’re reading everything (cough, korlithiel) and trying to respond to as much as we can (cough, whatthegeek), so bear with us. There’s much more to come….

Comments are closed.

262 Comments

  • *Cough* Send a psp and I’ll believe you actually listen *Cough*

    xD.

    This is awesome. Hope to read some good news from everyone there! and shed some light on the upcoming E3 Event! Other than the games listed for SCEA and SOE, will there be suprises? O.o

  • Agreed jerkyboyz0. Sony is really closed about their upcoming plans and I wish they would tell us about upcoming features or services that they are considering.

  • I agree just letting us know whats going on and maybe a weekly blog about new thing your working on would be nice

  • Good to see Major gives some props to Sony, good lookin’ out.

  • @jerkyboyz – Good point. I do understand where you are coming from and yes, we are listeing to what you are saying. You have mentioned the same thing that many folks on here have. We are constantly evaluating new elements to add, as hopefully you’ve noticed with the many new features since launch. I’ll get you more concrete info as soon as I can on some of the upcoming features. Thanks for the feedback everyone.

  • I like that little line of your their

    darkiewonder | June 12th, 2007 at 8:25 pm

    *Cough* Send a psp and I’ll believe you actually listen *Cough*

    xD.

    Also could we get some news about the future features you guys are wanting to put on the ps3 your selfs.Doesn’t have to be much just some Idea you have for what you want to see in the future

  • Thanks guy

    Merci

    Mesi Anpil, Sony pou tout lavi

  • Props to you Sony for listening. This is yet another proof that you guys do know how to do business in the 21st century, after all, where would the greatest companies in the world be at without their customers.

    I must say that I do enjoy my PS3 and PSP (and all of the other Playstation products that I have bought over the years), and I do enjoy what you have done with the systems so far. My suggestion is that you make TV show episodes available for download through the Playstation Store for a price around $1.99 to $2.99 each, or price discounts for buying whole seasons. Also, the ability to setup IPTV would be incredible. In addition, could you make the video streaming capabilities a little easier to use, its not that they’re unusable, its just that I can’t get all of the video content to stream off of my media server, or the media servers that I install without using third party software. I install a lot of home automation technology, and I have been reccomending and installing Playstation 3 system’s as “home entertainment hubs.” So far, everyone that I have shown your technology to has been impressed and they continue to want more from the machine as they learn more about its capabilities. I think you guys have a great thing going here and I can’t wait to see what is coming next!

  • Thanks. I’m looking forward to a more transparent Sony.

    As a long time fan of PlayStation, I can’t help but feel that some of PlayStatoin’s marketing efforts have long been misguided.

    Take the PSP for example. The marketing has been whitty and memorable, but it doesn’t really apply full force to sell PSPs. We have a system that technically kicks the DS into the stoneage, but none of the PSP commercials show that.

    Sony should take the approach of playing on its technical strengths. Show the people what they want to see: amazing looking games. Leave your people thinking a lot more “I’ve got to have that!” and less of “WTH are they smoking?”

    Thanks.

  • Thanks Sony for listening and ore more thing. It would be pretty cool if you listed all the stuff coming to the PlayStation Store every Thursday.

  • I thinks this is a wonderful idea, I hope this blog answers alot of question the Sony fans have about the PS3 etc…..

  • I think this is a very, very good move by you guys. It had seemed that you didn’t quite understand the impact of public impression. Your image is constantly being distorted by shallow-minded bloggers/forum posters who are only able to see a couple weeks ahead. Their posts can ripple waves of negativity among their followers/readers. Generally, if you follow these things you will notice that the readers of certain blogs mostly share basic opinions of Sony. For example: you may see that the majority of writers/readers at Demonoid seem to think that Sony can’t do anything right at all; and anytime you reveal something that is great and innovative they immediately start digging to see who you “ripped off.” These blogs wouldn’t matter if their readers weren’t allowed to post anywhere else on the internet; but, they do and the spread their “virtual fecal matter” all the way along (haha, sorry). With that being said, certain things that you guys do or say that may be (how should I say) a bad idea (?) but not an overall big deal is then amplified by these communities and it spins into a constructed catastrophe. NOW that you guys have created this blog you are showing a side that we all really needed to see; A HUMAN SONY with all 5 senses intact. So thanks for this blog. Finally a place for reliable info and insight. THE REAL DEAL! I plan to be a regular. Oh and get this thing working on the PS3’s browser! It either goes into a loading loop or freezes up the browser (and the whole PS3 which requires a forced reset) when you try to log in.

  • agreed with darkiewonder and Dark_king

  • Happy to hear your reaching out to your fan base I’m a loyal fan and a proud owner of a PSP and a 60GIG PS3 so on and so forth please please don’t let us down. P.S. stop posting so many videos on PSN thats what IGN and GAMESPOT are for.

  • @jerkyboyz0

    You have to ask yourself what the purpose of this site actually is. If you look at what they’ve done so far, how they’ve hyped the site, and the current response to calls for concrete information like yours, that “We are constantly evaluating new elements to add.” You have to see that this “blog” is nothing but blatant advertisement for Sony products. It’s alliwantforchristmasisapsp.com under a different name and different guise. Instead of Cousin Pete rapping about his PSP’s mad big screenz, Sony PR reps give you feel good messages about current products and hype future ones in lieu of providing real information.

    The statement “We are constantly evaluating new elements to add” in response to your request tells it all, really. Answering questions like yours with concrete information was never the plan for this site. From the beginning it was an advertising venture first, community hype station last, and was not designed for the kind of activity that you seem to want.

  • LongTimePlaystationDev

    I am very glad finally see Sony people out and communicating with gamers. You guys really have your work cut out for you as Sony has been an almost no show outside of the major conferences and your competitors have been blasting away non-stop.

    * You guys absolutely MUST give a roadmap for system updates in some form. No matter how you have to word things or how vague you need to be to avoid making promises you can’t keep, you must start giving current and potential PS3 owners at least a hint at what is in the pipeline

    * You guys need to allow PS3 owners to vote/suggest/beg for XBM/system features or fixes with actual feedback from you guys as to things that are in the process of being added, might be added, or never will be added

    * You need to get on the constant misinformation that is filling the vacuum that your silence has left over the past months since the PS3 shipped. There are STILL sites that are reporting 380 watt power usage, for example.

    * You need to get at least one significant item, at least, on PSN each and every week. I personally don’t see the need but it has become the expectation that every week something worthwhile has to show up. You guys are getting dinged each week nothing but trailers show up.

    * You need to get first party developers out there, or here on this site, and talking PS3 tech. Your console’s power and capabilities, that you have worked so hard on these past few years, is getting defined by Xbox and PC gaming fansites who are obviously openly hostile and doing everything in their power downplay the PS3’s amazing tech.

    There is no site on the Net for a non-PS3 developer to get legitimate technical information about the PS3.

    The Net is filled with pc developers crying about the PS3 is ‘hard to program’ because their old directx code is useless and they only know desktop x86 systems. Allow your first party developers the freedom to speak openly about tools, programming, and development of PS3 games. The secrecy might have made sense in past generations, but it makes no sense now.

    * The whole PS3-PSP connectivity with DLNA streaming to anywhere in the world right from your pc. Would be nice if people actually knew about that…

    Well, enough with me telling you guys how to do your job. Heh. Amazing, rock solid system.

  • Doing this bolg was one of the best implementations sony has done to the internet..
    And the fact that you guys are now reading the comments is deeply satisfying…

    1 suggestion though…. You guys should get involved with the Official Forums more… there’s always tonnes of recommendations for Sony as well as complaints or reports on problems you may oversee…

  • its nice to finally see sony stepping up to the plate after being on the dl for so long, way to go guys and i expect big things.

  • i dont think there is a need for a price drop, look sure sony prices things a bit to high for some people sometimes but you get what u paid for. The PS3 is a high quality product, its not built from cheap plastic ppl, Even though its $800 you are paying for something that will eventually dominate the gaming market.

    Sure sony will reduce the price later on, but right now all people need are quality titles and by late 2007 play station 3 fans will get those “killer titles”

  • @LongTimePlaystationDev , from one developer to another, I totally agree. Its time Sony defined its system, not its opponents.

  • no i paid the full price and im happy i did some people are just retards because they dont look at what they’re all getting in the ps3

  • I agree with #66, but I also have my own top 10 request to make. But the “Contact Us” page is broken. It keeps saying “Your submission is invalid”. Please do fix it. :D

  • we see u guyz care about our costumers and x360 fanboyz are dyin right now becouse of this website we cant wait for more update thnx sony

  • only problem i have with ps3 is staying online to play games

  • wow man I disagree with you Sony needs to drop the price as soon as possible and the systems will fly of the shelves . we the ps3 owner know that it’s the best system out there now but the price is too much for the regular consumer .More games would be nice too but we know those are coming soon on the later half of the year .

  • i get disconected often every few minutes
    have called sony and have port forwarded

  • IF SONY REDUCED THE PRICE we would have another xbox, think about it, sony did put the price so high just to pis us off, they put it cause they need as much money as they can so hat they can provide us with various features and great games. Look if the price goes down, a lot of ppl will buy, but then sony “may” not make enough money to provide us wnith quality titles and we will get cheap crap games like xbox does.

    the regular consumer should then wait if they think the price is to high, save up some money. Dont buy a low quality product becasue its cheap wait till you earn some more money and buy the high quality product

  • @patsu: We’re trying to fix that contact us page…just ran into a snag. Will have it fixed as soon as we can. Thanks for your patience.

  • We want in-game XMB!!

  • Okay since we as gamers have the attention of the “big wigs”. How will you handle those “CHEESERS” whom exploit the develpoment of a game? My meaning of this question is:”How will you punish those whom use “glitches” to win at any cost.(Just to be ranked no.#1)..Or do we have to file a complaint with the users name whom we just encountered their “CHEESEY” ways? I may have sked the same question over but its important to me an other fellow gamers whom enjoy a “good sportsmanship conduct” game. We all know about:”Your game experience may change during online gameplay”(printed on every game sold for ONLINE)…Ok I’m done…I think

  • @Ken_Kutaragi

    I agree, but there are really no places to speak with the people at Sony. I mean we get rumors and things like that. We now have people from Sony saying the PSP rumors are false and lets move on with our lives. Without this site, we would really know nothing from Sony. At least there is some dialog now.

  • @DirtyHands

    There will always be “CHEESERS” in every game ever made. Also I got lost in your post so i will leave it at that.

  • I wouldn’t be giving 1up any kind of thanks. Frickin’ site is filled with Circle fanboys and it has the most Circle friendly editors in existence.

    Now, might I suggest a different approach in your marketing campaign? Maybe inform people of the benefits that the PS3 brings to the table? People see PS3 commercials and go “WTF is this? What am I supposed to do with this PS3 thing?”

    They don’t understand it so they can’t understand why it costs so much. Appeal to the techies who can also explain this stuff to people. If you let the supporters do this for you, you’ll be disappointed.

    I know from my own personal experience that Circle fanboys and fake console agnostics gang up on anyone that posts anything good about Sony. So we really can’t help you make the PS3 more appealing.

    That’s up to you guys. Spread the word at HQ that the way to change things around right now is to be aggressive. Believing in brand loyalty and hoping that umpteen features will entice people is never going to work.

    You need games, and enticement. That’s all.

  • Welcome to the world of blogs Sony. :)

  • I dont understand why the Sr.Manager can reply to us in a day but in Socom Combined Assault we cant even get a update or any news on the update or map pack 2.

  • and how can you get this gravatar thing to work.

  • it’s good to now that i can finally share my ideas with sony directly.

  • As a lifetime student of markets and gamer for 25 yrs, do you mind if I/we ask marketing questions if we see something that looks out of place?

  • Keep up the good work!

  • I’ve already posted a few comments in the last few blogs, but I’ll leave another one. I figure if we’re persistent, you’ll eventually address our ideas/concerns. Here are some things I’d personally like to come true on the PS3

    – in-game XMB – by far one of the most requested features for the PS3. With the multimedia power offered by the XMB, we hope you realize why we demand it so much.

    – RSS feeds – the PSP already has podcast-like RSS support. But it would be cool to save feeds from various websites such as this in order to quickly pull the latest headlines up without brining up the web browser.

    – Refined upscaling technique – the addition of upscaling via 1.8 firmware was great. However, the method of upscaling is being bashed by 360 owners, with the reason being that the 360 upscales the actual in-game objects, as opposed to the PS3 blurring the edges. It would be nice to shut them up and kick the upscaling up a notch :)

    – More audio/video codecs – the PS3 multimedia capabilities are nice, but wider support for WMV, DivX, FLAC Audio, and Apple lossless would be nice.

    – iPod recognition – sure, you can use it as a storage device, but it does not recognize the iPod’s folder arrangement currently

    – Refined PS Store – The web browser interface feels kind of…not next-gen. Integrating it directly into the XMB (i.e. clicking the Store icon would bring up icons representing Featured, Videos, etc.) would be more streamlined in my opinion.

    There’s probably more I can’t think of, but I’m glad you’re listening Sony :) I hope you address these things soon, or at least discuss them

  • Sorry, too late to read all of the comments.

    Just wanted to say Hi and again, congratulate you guys for doing this.

    I think it make all of us think that you really care about the true PS3 users and what really want which, at the end, will make this console the best.

    Best wishes.

    PS. Contact Us still not working for me. Is it OK if I just leave the feedback here?

  • It’s a shame you added kotaku to the list. Crecente is the biggest MS lapdog. It’s almost as if he’s being paid by Microsoft to put a negative spin on articles relating to Sony.

  • Alright, so here are my thoughts:

    – In-Game XMB. Even knowing is not my priority, it would be really nice and it will make you look great because you said it was going to be there like 8 months ago.
    – The ability to create folders, move files to folders, copy files to folders, on each category. I mean, having 400 videos and having to scroll to the bottom it is not nice at all.
    – A couple of more views in the Music section like: Artist – Album. I mean, first the artist, then another folder for the album. Again, more than 200 songs on each folder is not nice.
    – Native support for a couple of more video standards. Like DivX or Xvid.
    – PS3 DevKit so developers could make applications for the PS3. Like PSP Custom Firmware has (I know, not oficially supported, but PS3 needs a lot of help right now)
    – Add more demos to PS3 Store. It sucks big time.
    – The ability to copy videos from a Media Server. I dont know if this is Media Server or PS3 related but I want to copy the files and I cant. I believe this is Media Server related.
    – Password protected account with limited rights. I mean, each user with its own access to folders. And the admin of course with access to all. The reason? I dont want my 8 year cousin to watch “some things” or to delete my precious demos.
    – Add more countries to the registration steps. Come on, I could not register! I don´t think it will be a problem when I want to add some cash to my credit card, but still.
    – Custom wallpaper.
    – More themes. I mean, I like the fact that the XMB changes its colour during the day, but I want my Green XMB like my PSP.
    – Animated gifs dont show as animated. Would be nice to watch them moving. (Silly one but still)

    Well, I believe those are the main things right now.

    Thanks for listening.

  • sony lets get the 190 update going where people can play music and games at the same time

  • @jerkyboyz0

    It’s true that there is a dialogue, but how useful is it? In the posting about the rumors of a slim PSP, Sony’s Marketing Director said “We haven’t announced anything about a new PSP, much less one that would have any phone capabilities. […] these reports floating around fall into the rumors/speculation category.” This is a non-answer. He merely stated that the product had not been announced, not that there were no plans for it in the near future. Sony could have delivered such a non-answer through any of their currently existing channels, but they chose to deliver it on a “blog.” Why? No subsequent questions were answered and no feedback was solicited from sitegoers. An interactive medium seems like overkill for a five line miniature press release that consists entirely of a poorly executed dodge of the issue. The answer to this is, again, that this site is nothing more than another marketing gimmick.

    Again, since no concrete answers were given, the quality of the “dialogue” offered by this site is effectively zero. No legitimate requests for feedback beyond Sony related tatoos means that the quality of dialogue is zero. Giving concrete answers to requests for more information about firmware being a “possible new element” to add after “further evaluation” means that the quality of dialogue is zero.

    This isn’t a dialogue, it’s blatant advertisement with a very supportive peanut gallery. You’ve been very reasonable, so I don’t mean to sound like a grumpy Gus, but everything I’ve seen so far leads me to believe that this is nothing but another alliwantforchristmasisapsp.com with a different gimmick. If giving real information to Sony fans is a potential new element instead of the real purpose of the site, then this isn’t a blog, it’s just another advertisement.

  • Nice job hopefully this will help sony, in finding out what is important in the minds of there customers.

  • I forgot about one thing. FLV support. A lot of videos are getting downloaded this way (YouTube videos can be downloaded and watched trough a flv player) and native support would also be really nice.

    Thanks again.

  • Ok first let me say thanks and that I love the fact that you guys started this….it finally feels like we have a direct contact with someone in the Playstation world.

    Let me say that along with some of the things that these guys said…I just want to ask…why is the PSP such a hot multi-media item and yet I can’t create a playlist? What’s up with that? Do you guys over at Sony know we want this? Ok, so maybe with the PSP it was fine, I don’t know maybe it needs more processing power. But what its up with it not showing up as a feature for the PS3?

    You guys need to let devs know that this is something that we want. We want video and music playlists…can’t see why it would be a hard thing to do. And while you’re at it ask if there is any plan to move the store from web based system to a more integrated one.

    Also, I just want to extend some thank you’s to the man that started it all…I don’t think he gets thanked enough…the man is a genius…I realized this when I was streaming lag free video content over wifi, thru remote play on my PSP from my PS3.

    Cell PWNZ!!!

  • Thats what Playstation 3 logo should be “We Listen”. Lol J/K, good work though by making a blog to hear the fans out. I love my PS3. All it needs now is more games (which I know are coming out), a new store interface with tons of updates a.s.a.p., new firmwear updates whenever they’re finished instead of at the end of the month. Damn, I sound like a beggar.

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