Firmware v2.40 status

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As has been reported on many gaming blogs and websites, we have temporarily taken Firmware v2.40 offline. We’ve received a limited number of calls from consumers experiencing an issue with installing the system software update on their PS3. While our consumer services department has seen a low volume of calls on this topic, we are committed to providing the PS3 community with XMB access features delivered in the v2.40 update. We are working diligently to isolate the problem for those few consumers and to identify a solution before we put the firmware back up.

We’ll provide further information as necessary here on the Blog.

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2,454 Comments

  • @ 176

    Nice ideas list gamesblow, I have a sh*t load to add to that, and I think you have the same views on the XMB as I do, if you have an AIM mine is Newar93, would like to talk to you for a second.

  • Hey Patrick, does this have anything to do with the error code (ERROR:fffff) I get sometimes when trying to view my friends trophies?

    Also, thanks for the notification. I was able to get the firmware yesterday when it went live, but my mate had some issues when he came home from work, I’ll pass on the information to him. Thanks Patrick!

  • microsoft cant do anything. Sony can use anything they want to. Why does everyone think microsoft will sue sony just because they something that sony just received or anything in that catergory. Microsoft and Sony are friend companies or else they would be sharing Playstation exclusives such as soul caliber

  • ioi by the way my ps3 power cycle 5 to 8 times and made the HDD busy beep during all the times it power cycle I think I’ll have to call sony anyways to get my PS3 fix but I just thought it would be helpful to know that this bug occurs a 100% of the times.

  • No reports following a succesfull install?? Are you kidding me??!

    I have had nothing BUT problems after the update!
    And so have many people I’ve spoken to.

    So far I have heard:
    – getting kicked off every 5 minutes
    – getting kicked out of a chatroom every 5-10 seconds
    – connection problems in online games
    – ps3 freezing when you try to acces XMB inside a game

    (And not just any of these problems but they all had all of them)

    Hope they fix it..!

  • I am using the 60GB. Managed to install FW 2.40 and right after installing I went on to check the trophy section and the PS3 just froze up. I tried again and it worked fine after that. The second problem i am having (which still exists) is whenever I try to download the patch for Super Stardust HD demo the ps3 will just restart. Other than that everything works fine.

  • Having updated this morning, I found earlier that the XMB froze on me mid-game.

    After sending a message, I was met with a blank/grey screen. When I tried to exit said screen, I was met with a ‘no entry’ type image at the top right of the screen.

  • Oh yeah and what was the point to the mini player??, the regular music play was just fine and How come you cant play music while you are looking at your friends or your own profile. I know its a little small thing but come on. WHen im playing a game i can look at there profile?? what kind of sh*t is that. If you can do that then you can damn sure enable the use of our xmb music section for in game use ..

  • Wow looks like quite a bit of people are having problems.

    Guess im really lucky lmao. Or maybe because I downloaded the FW off the PC not the PS3. ;)

  • So the problem was getting the update off the server, right? I installed it with no problems but at the same time GRAW 2 froze for what I think is the first time.

  • Hm, I haven’t noticed any problems personally, but as the problems seem inconsistent I’m going to avoid running my PS3 just out of caution until there’s a fix. I would really like to see universal in-game music, not just case-by-case and cross-game chat in the future myself, but please just fix the firmware quickly.

  • GUYS COME ON!!!
    Microsoft can’t own a patent on the idea in-game music any more than they can for the idea of a graphical user interface or a spreadsheet program.

    In order to enable in-game music, Sony had to update their development SDK and the old games were programmed before this update was created, necessitating that they be patched to take advantage of the new feature. The Xbox 360 SDK had this feature from the start and Microsoft ordered devs to use it.

    Why can’t anyone get this concept through their thick skulls. If Microsoft owned a patent on In-game music, it would be for ALL in-game music. ALL OF IT. THERE IS NO DIFFERENCE IN HOW IT IS ACCOMPLISHED BESIDES MINOR DETAILS. The ONLY difference is that M$ had the option in their SDK from the start and Sony didn’t. THAT’S IT!!!

    NOW do you get it???!!

  • Also, I had no problems with 2.40

    My personal opinion is that certain models of HDDs are causing it to malfunction, but I’m not sure.

  • Its either people on here having problems with their update or people complain about this .. this catastrophe of a firmware update. And I sir am complain about this 1 little feature i know they can turn on

  • Is anyone hosting the fw 2.40 file on their site to download?

    I wonder if the problems people are having have something to do with the way they way they update. Sony may use 2 different servers. Sounds like most people are ok and if they have a “brick” problem its on the install. Lets just say do a backup before the update lol.

  • Yah I think one of the reasons for bricks are people updating from the PS3 getting incomplete downloaded firmware. When they try to install it it never completes.

  • Well, it took a bit longer to install than usual, and I couldn’t download it via Wi-Fi directly to the PS3. Thank God for Memory Sticks, the firmware indeed rocks. It boldy states, “We’re Sony. This is why you should play games on OUR system instead of Microsoft’s. :)

  • @22

    well because of fanboys like you who wanted sony to rush the 2.40, now you get it and its broken for some people! if fanboys would just shut up and let sony finish these things and release it when its 100% ready, WE WOULD NOT HAVE THIS PROBLEM!

  • 212

    at least someone has some sense!

  • 2.4 working great here….

  • Zodiac is so right.

    I still want the enabling of our xmb music section for in game use!!!

  • Iam probably the only guy that will make a comment here that DONT have 2.40 yet. Just about everyone on my freinds list has it and is having a good time shoving it in my face. For the love of man kind rerelease 2.40.
    p.s. whats with that ‘gamesblow’ guy? seems like a dork

  • I tried to update to v. 2.40 this morning. Probably around 10:30 or 11:00 PST. It rebooted and left me hanging on the screen with the squiggly wave lines. It did not make it to the XMB.

    Upon calling Sony, I unplugged the machine. I plugged it back in. I restarted it. I held down the power button until it turned red again. Then I repowered the machine. Now I don’t even get to the wavy squiggly line screen. I just get a black screen and my TV acknowledges nothing except that I am getting a 480p picture…

    Needless to say, but I am extremely disappointed…! I now have to wait 24 hours to get a confirmation e-mail that Sony will indeed send a box to my house that I can ship my PS3 back to them to reflash the HD (I am assuming this based on hours of internet research I have done today on the matter.) I suppose I could remove my HD and reformat it on a friend’s PS3, but the customer support person says this only might fix the issue and probably won’t. And that’s not to mention the fact that I’d lose all my game saves (Just got the gold AK-47 last night on COD4, I’m sure you know that probably took me forever…) And I’m sure my buddy would be pretty apprehensive about letting a friend with a corrupt HD stick it into his own v. 2.36 (working perfectly fine) machine.

    So, now that this blog knows how I feel, I feel it’s only fair to get something in return from Sony and my bricked PS3. What do you guys think?

    An new upgraded PS3 system (80gb)? A new MGS4 bundle system? A voucher for $50 of PSN dollars? A personal letter of apology?

    I feel some kind of recompense for my time and agony is only fair. What do you think is fair?

    PSN ID: SweetJimmy (If I can ever get this back working…)
    System Condition: Bricked, Black Screen of Death
    Personal Condition: Personally Pissed and Highly Disappointed

  • can we have an approximate day in which we can download the firmware?????

  • i have a question— can we change our online name because mine is retarded and my friend made it and i hate it

  • @176

    I agree 100% with you on the next fw update. About the icons on the xmb, maybe leave the way it is now but have a custom tab where you can have what ever you want in it and the order and another tab like a history list of the last couple of games.

    I think one day my TV will die between all the changing to 1080i/p 720p and 480p lol

    It would be cool to have a program on there to change the ID/type of a controller, like say if you have a sixaxis controller and make a game think it is a guitar or drum or something… well I can dream I guess lol

  • Jman you have pretty pro ideas too.

  • @223

    you reset the display setting when you did that, what cable are you using to hook your ps3 to the TV? trying using the av cable and see what happens.

  • yes how could they paten the in game music.
    then microsoft would sue sony because of the hard drive in the ps3 the original xbox get ed before. so they wont sue sony because of that. (sorry for my bad english). el negro de sony………………………………..

  • System Condition: Bricked, Black Screen of Death
    Personal Condition: Personally Pissed and Highly Disappointed

    if i could do one of those it would be like this

    System Condition: Stable, having little XMB and internet issues since 2.40

    Personal Condition: Mad at the fact sony didnt listen and grant the use of our XMB music content section for in-game use.

    SweetJimmy, even though my ps3 isnt in the same condition as yours i would like to say i feel your pain anyway because of COD4. Damn i heard the gold ak’s hard 2 get. Most likely you’ll get nothing from Sony, maybe a personal apology letter..

  • Yeah, I’m a victim here. My PS3 has been running fine until I installed the 2.40 firmware. Now every time I turn it on it’s fine for about five minutes, or until I start a game, then it freezes. The weird thing is that audio still works for about ten seconds afterwards.

  • Well here is a report… I get FFFFFF errors when the picture didnt load all the way on a friends profile and the XMB lags alot… some games dont work right if they choose to work at all so what is supposed to happen if my playstation Bricks?

  • I was one of the ones that was able to download and install it without problem, but I did have tremendous difficulty installing the Stardust Update (Patch for Trophies). Every time it started to download it hung. Then a few times after restarting the download for the update….my PS3 beeped and shut off completely!! I have to say it was very frightening and almost sounded like the problem people were having with the 2.40 download itself. Not sure if this is something I should concern myself with, but thought the Sony crew would like to know of the problem. That seems like something pretty wrong for it to shut off completely. Also, will this affect future patches for trophies from developers on other games? Please keep the trophy patches coming for those of us that do have the update. I know this is getting long now, but one more thing….while researching what to fix about the “Bricked 2.40 PS3’s, let us know if some stability patch is needed for those that have FW v2.40. I don’t want to START having problems even though I made it through the initial update.

  • No problems here, I’m running 2.40 just fine. I guess this means 2.41 is in the works?

  • WOW! at least Sony is on the ball. Good to see that they took it down and got it offline before we all had problems. But please tell us when we can expect it back up for download. I know this kind of thing has happened with a few PSP updates as well.

  • I downloaded it last night, around 9:00 PST, I don’t have any issues with it.
    I dig the XMB feature from Game.
    Since I already had Stardust HD, I right away, tested the “Trophy” feature. After receiving my first trophy, I must say, I am rather unimpressed with the concept, and the end results of getting “trophies”.
    I was hoping to get new features for music (i.e. visualizations, friendlier Playlists, better browsing, and maybe, even the ability to choose the size for a Partition, which would allow for equal share of the game OS and YDL.
    What else did I miss checking out, on this latest FW?
    Keep working, Dev. Team!

  • no problems here, hope everything works out for people having problems.

  • well i wish you sony the best of luck on finding the problem and fixing it b4 the celeabration of 4th of july
    you today feels like th 3rd to me becuase i woked up at 1 PT and updated
    well any way good luck and hopefully you will find the problem soon and release a patch. i wouldnt want you guys at sony (and gals) to work during july 4th

  • @176

    “2 – Option to turn that damn clock off.
    That’s burn in waiting to happen on my precious 1080P tv that cost too damn much.”

    /\

    Listen to this man !!

  • guys, the only way Sony could enable in-game music for old games without patching them would be to completely override ALL of the sound from the game. Music, sound effects, dialogue, everything. And they obviously can’t do that. It would make almost all games completely unplayable.

    I sooooo wish they had included the in-game music option in their dev SDK from the start, but they didn’t and there’s no way to change that. As much as I hate to say it, that is definitely something M$ did right.

  • Please people. You all act as if this sort of thing doesn’t happen with any other gadget out there. There will be problems and eventually these problems get ironed out. If there was just a little patients out there, the world would be a better place. Also, to all of the doubters out there, you made the right choice by going with the Playstation. I mean, how many times have you had to send your console in to get repaired because there was a little red blinking lights on the front. How much money do you spend to play online? How much did that hard drive cost you? Grow up and stop crying… Eventually Sony will get it right and you’ll be praising to the corporate gods…

  • lets spend 600 then have some firmware freeze the system with no roll back feature if it doesnt work, then ask for 150 more to fix it when you have no control over it when the screen says it downloaded and installed 100%

  • Mine works great. Thanks Sony. Good luck finding the solution for those who are having problems.

  • So pretty much that “limited number” means a few consoles bricked while updating? Obviously it wouldn’t be the user’s fault right? It’s a SONY update…

  • Hello agian, Im very impressed with the current v2.4 update but what I would like to know is will there be an upcoming firmware makeing in-game XMB more stable? I ask this becouse many of the current titles, when using the in-game XMB lag the XMB menu and give you the look of a clunky system.

    Thanks

  • Retrogameplayer

    Well I downloaded the update last night and so far so good. I hope it stays that way. Sorry to hear that some people are having issues though. I hope they can get it worked out easily.

  • It was a slow install that seemed to hang.. I bet all the people who have botched installs had no patience and rebooted or something.

  • A time please!!! When will 2.4 be available again? That is not too much to ask for. If the thing has pooped in the bed and it’s gonna take weeks let us know. I hope Home rolls out smoother than this.

  • WTF!!!
    I have waited all the day to arrive at home from work, turn on the ps3 and????
    the firmware has gone…
    what a shame!

  • Can’t you just plug in a keyboard and when booting up hold down F8 and then chose boot up in safe mode lol

    maybe fw 2.41 will be 2.36

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