Update on PS3 Firmware 3.00

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SCEA is aware of reports that PS3 owners are experiencing isolated issues with their PS3 system since installing the most recent system software update (v3.00). Rest assured that we are looking into the matter and will provide an update here as soon as possible. We apologize for any inconvenience, as it’s our mission to deliver the best consumer experience on all PlayStation platforms.

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1,210 Comments

  • Come on sony!!! get your act together!!! get this thing fixed I am not turning on my ps3 until this update is out.

  • ROLLBACK 2.80 and Call IT 3.01 (Download optionally)

    Sony, there ae still gamers out there they can’t still play games, so rollback for them!
    and for the next release TEST TEST TEST (whit all of the PS3 revisions you have now).
    LAUGH YOU OUT.
    I JUST DOES EVERYTHING but not in a professional way.
    I wish I had bought me a XBOX360

  • I have been a PS3 Slim owner for almost 2 weeks, but I have not had any chances to continue playing my awesome game “Uncharted” since the firmware update 3.00. The most unfortunate part is that “Uncharted” is the only game that I’ve purchased with my PS3. Sony needs to take action as soon as possible so that they can market on Uncharted 2, which will be release on mid October. Hurry!

  • By the way
    An eventually PS4 had to impress me a lot (i’m sure you can’t) if i should buy it.

  • Uncharted. Fix It.

  • Uncharted. Fix it.

  • PLEASE FIX UNCHARTED!!!!!!!!!!!! This is the reason I bought my PS3 Slim was to play this game and now I can’t play it. I called customer service and they acted like they didn’t know what was going on with Uncharted. Everyone is having problems. FIX IT!!!!! IT’s been two weeks.

  • Uncharted. Fix It.

  • Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.Uncharted. Fix it.

  • come on sony do you listen to our comments…I know that your doing your best to satisfy the consumers but please consider reading our comments!

  • look at comment 958!

  • Thank you so much for having the updates. When will the updates include external hard drives, because apperently mine do not pick up the hard drive i have.

  • Just dropping mine into the hat as well. Uncharted, a must have game for new slim owners, freezes intermittently at save points. Really annoying and requires full hard kill and restart. Also, would really like the option to disable web ticker and HATE all the extra PSN links and pics that come up automatically. We should have options to disable all that stuff, and/or revert to the previous firmware. We have 2 ps3s, 2 psps, an xbox360, three laptops and a desktop computer all sharing internet access, we don’t need a bunch of extra unneeeded activity going on in the background. Not pleased… (and I’m a big Playstation proponent and have bought a number of games off of PSN)

  • Uncharted. Fix It.Uncharted. Fix It.Uncharted. Fix It.Uncharted. Fix It.Uncharted. Fix It.Uncharted. Fix It.Uncharted. Fix It.Uncharted. Fix It.Uncharted. Fix It.Uncharted. Fix It.

  • ARE YOU SERIOUS!!!!!!!!!!!,

    I have seen Monkey S$%T fights in a zoo better organised than this,
    I work 60hrs a week one night a week i like to play PS3 ONLINE! now i have ps3 that resembles the likes of a deformed squirrel.

    i am seriously not impressed with Sony’s effort on this,
    sure things go wrong
    but how about we do something about it,

    it has been over a week for this and now i am really $%^#$ OFF!

    if i remember correctly we pay good coin for games
    and payed even bigger coin for the PS3
    let alone the connection to make it worth while.

    Sony make it happen your the biggest company in the world for electronics
    if you don’t fix it or i will go straight to the X box just on pure spite and I feel i am not a alone in this thought
    As i feel your not even listening to the people who make it happen for you….
    The Consumer.

  • I’m going to call and talk to a rep and if they tell me they know nothing about the issue I’m taking back my slim and getting my money back. Until they work out the issues I’m not taking a chance on having a broken console that’s less than a month old and Sony claiming there’s nothing wrong with it.

  • This is the only time I’ve complained about an update, but this is getting rediculous. Unfortunately I wasn’t aware of the issues with this update so I clicked yes when trying to enter the playstation store. The result is that the interface now looks absolutely hideous on my 1080p projector screen. Icons and text too big and cluttered!
    Looks like friggin 480p!

    What I don’t understand is why you’ve let 3.0 stay as the default new update when you’ve known it’s broken for almost a week now??

    And what’s with the ugly white box in the top right corner?? Let people decide if they want a lot of crap cluttering up the screen or not!

    At least allow us to change the font and icon size!

  • Since about mid-august my ps3 freezes at least 2-3 times daily, it started on bad company and now it did it on killzone2, which it’s never done before. Sony, please just fix the problem, we don’t need a cool intro, just good playability.

  • Purchased the PS3 on Sep 4 after much deliberation. Could not believe that a company would sell equipment in this condition. I have 3 games and 1 works (so far):
    The new version of Little Big Planet pauses frequently while hard drive remains on.
    Uncharted…forget it!
    On the upside, Oblivion works fine.

    I should have purchased an XBox. As an aside, the Wii worked fine out of the box.

    Please communicate efforts to fix the problems.

    I need to know if I should return the game to the store. I only have 3 more weeks to make a decision.

  • who is in for a group buy on X Box and 3 games each.

    and yes i will make it happen

    come on guys you know you want to

    the only reason for this out burst is purely no communication.
    PERIOD

  • 1. The price of a PS3 slim…$299.99
    2. The price of uncharted…$29.99
    3. The price of gas to the store…$1.25
    4. The price of fries at McD’s …$0.99
    5. The price of Batman…$59.99
    6. The price of updating to Firmware 3.0…FREE

    7. The price of purchasing a game, inserting the game, and playing the game… PRICELESS!

    Sony… Get a grip.

  • Wow… Purchased a nice new PS3 Slim on the UK release date, along with (of course) Uncharted, it was the only game I wanted to play other than MGS4 (which is very difficult to find may I add).

    I own the 360, Wii, DS and PSP… I’ve owned pretty much all of the other consoles dating back a long time, call me a loser or a geek, whatever. Unfortunately I’m also a customer who has purchased an item that doesn’t work due to (what appears to be) an untested update.

    Now since I also own an Xbox 360 (and I’m sure a load of other hardcore gamers do on these boards) I’m aware of how easy it is to patch or update a game, well Microsoft and it’s third parties seem to easily update any broken features easily enough.

    But since Sony is showing some REAL inexperience in the online field at the moment I don’t know if I can find the justice in parting £249.99 of my hard earned cash in a company I have no faith in, especially as they can’t be bothered to even update ANY of their “oh-so-valued” customers!?

    I’m sickened by the time it has taken to even inform their valued customers, let along actually release an update of some sorts! I’m glad I kept my receipt and only hope that the shop allows a refund!

    Thanks Sony…

  • By the way…

    “PS3 does EVERYTHING”?

    How about play the f**king games as it’s supposed to?

  • ouch and the qtr back is toast!!!!

    nice call Schoolproject

    So Sony…..thoughts

  • Guis realy i want cod 4 back

  • I want world at War !!! my ps3 dont read any game after update it ..tell me sony go update again and my games go run again ?

  • @ 1025…LMAO!!!…So true

  • i was mad before when my game stopped working and now i just got a playstation eye and when i got to eye create when it loads my pictures and videos then my system freezes. WTF is up with that Sony you are begnning to piss a bunch of people off

  • i just want to play madden i finally got it now i cant even play it. Unreal. I never would have thought it would take this long to fix this problem

  • moto….

    IT’S A SONY

    new moto

    IT’S A PHONY

    still waiting Phony

  • FIX UNCHARTED !!!!!!!!

  • How long do you think it’s going to be before we see a class action lawsuit come out of this? From the problems I’ve read just on this forum there’s probably hundreds of thousands with the same issues and not a patch or a peep from Sony. Sometimes I think lawyers actually have a use.

  • I just bought the PS3 slim today. Plugged it in, and when I tried connecting to network, it told me to update software. Now, after it has started to update..the screen just goes to the screen saver, and does nothing. When I hit the power button (after an hour) it beeps at me and wont let me shut it off. What do i do???!!!

    Thanks Sony..this was my birthday gift..now im just angry on my birthday.

  • Take it back to the store where it was purchased. It’s nothing but a brick now.

  • An earlier post mentioned the use of lawyers. I’ve gone one better and contacted some friends at pwnordie, Kotaku and Future Online. I know that news of the problem had broken last week, but NO-ONE is any of the wiser. I’ll post links to the storys when posted!

    Whoops! Sorry Sony.

    How about you fix the problem now? It’s been 8 days…

  • Uncharted – fix it!

    I can’t believe there are over 1,000 posts about the problems with 3.0, and absolutely no follow up from Sony on this. A good, customer-friendly company would keep us up-to-date on the latest information, telling us the truth about what went wrong and how efforts to fix it are coming along.

  • Is the version update 3.00 the reason I cant log on to the network to play online?

  • well I have done ya’ll one better – I just reported this blog to the CNN story section, lets see what happens now. Maybe now our PS3 bricks will become actual gaming systems again.

  • Something must be up because my PS3 told me that their was an update available to download but i keep getting the message that the server is unavailable. Im also glad that i checked this website to try and figure out what was going on but good think i didn’t download cause Uncharted was what i was planing to play. But its really pissing me off that i can’t log onto my account with out downloading

  • I dont think theres anything wrong with the XMB i just dont like that everytime i push the PS button during a game it freezes or when i try to quit the game it never goes to the XMB.

  • purrfactor, have you got a link? If we can get all of the links on digg we might be able to make some noise and get more people looking at this!

  • Well I too just got bit by the 3.0 firmware update. My update left the ps3 in a state many have described. You plug it in, the red power led lights for a second and then nothing. DEAD. i left it like that for 15 mins, then the red light comes on and stays on. the player starts but no audio out of the analog output, only optic works for me (maybe hdmi too but i don’t use that). i tried also using the new feature to route the audio out of both optic and analog to no avail. i shutdown the system, unplugged it and plugged it back in again. now back to the red light flashing for a second. DEAD once more. THANKS SONY FOR PUSHING SOFTWARE THAT HAS NOT BEEN PROPERLY QA’ed. DON’T YOU HAVE ALL VERSIONS AND REVISIONS OF THE HARDWARE AND FIRMWARE TO TEST ON BEFORE YOU CRIPPLE OUR SYSTEMS. I DON’T EVEN KNOW IF A SOFTWARE UPLOAD CAN BE DONE ONCE YOU FIGURE OUT THE ERRORS WHILE MY SYSTEM WONT EVEN START. YOU GUYS REALLY SUCK!

  • The update has worked very well for me although the friends list could be improved by say just add the portable ID to the friends that have one. Also trim some of the extra tabs like the PS store tab should be in a single place and not on three different places. I would like to see the update as soon as possible that could correct the problems others are haveing after the update. I remember this happening before with other updates and the fix was fairly quick after the problems were reported.

  • It’s the lack of communication which is unacceptable. I understand that updates take time and employees are either working overtime or shorthanded to begin with but to have an update take this long with the combined lack of communication and you’ve effectively pissed off your user base. Your selling bundles (Uncharted) of the PS3 and THEY CANNOT PLAY THE GAME. Your selling a new console that CANNOT PLAY GAMES. What I find really comical is Uncharted 2 is plaster all over this website and why would I buy that when you can’t even get the older games to work. How do I justify making a purchase of that game or any game for that matter knowing that their is a chance it won’t work on my BRAND NEW SYSTEM.

  • Batman Arkham Asylum locks up periodically when I goto exit the game. And im not happy with the Playstation Store stuck in just about every menu along with the news ticker at the top right that you cant seem to shut-off. Oh and how could I forget the new ugly as hell gray boxes around my friends on my friends list. Come-on Sony don’t let us down!

  • HELLO SONY…. IF SOME ONE EVRE READS THIS BLOG….I did the newest update on my ps3 to version 3.00. now my controllers do not function, they allow me to turn the ps3 on only. when they turn on; the red lights numbered 1 and 2 stay on and the controllers won’t do anything. everthing worked fine before the update. i have fully charged them, i have attempted to use them while connected using the usb cable, i have pressed the reset button at the bottom of each controller. still not working. what do i do? model Sony # cechzc2u

  • wow, my ps3 used to read discs even after the update, but now it wont.

  • I’ve figured out what the freezing problem is and why Sony won’t fix it. It’s not a bug, it’s a feature to make sure we’re not playing our games for more than a few minutes at a time. That way, they can’t be sued for causing eye strain and carpal tunnel.

    BRILLIANT!

  • I think Sony really has no idea what it is doing and is scared to say anything. Get the word out to all news outlets about how Sony put out faulty, untested software and has absolutely no idea how to fix it. Since the first announcement there has been no communication about the problem.

    PS3 40GB will not recognize any disk since the update. It did work for about a day, then nothing. No disks recognized.

    Maybe if you ask nicely and say please, Microsoft would send someone over to help.

  • P.S. I was an Xbot for all of this generation and the last until I started believing all the “10-year life cycle” hype of the PS3 and the promises of what was to come.

    MGS4 was fantastic. Too bad that and Batman are the only games I’ve gotten to play to this point.

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