I just wish that when it is purchased then it could have that option to change between english and japanese w/subtitles…

Also, why is it that when I log into my account online, the video content that I purchased is never on my download list? I purchased (not rented) the Robot Chicken Star Wars special and downloaded it, but when I wanted to download it again, I found that it wasn’t on my previous download list…Is it some sort of prevention from sharing it to other psp systems?

I can imagine it is hard for you being almost personally blamed for what content is included in PSN store/video updates.

A dont kill the messenger approach is the current tactic it seems, but the lack of response to those who ask legitimate questions in a calm and reasonable manner are what need to be addressed.

People who ask important questions here in Video as well as in the Store update area, questions which time and time again are ignored.

If there are questions asked that you have no information on, please say as much.

I realise you dont have time with your hectic schedule to answer questions all day long, however, answering a few well written and non-abusive questions will go a long way to, at the very least, let the people know they are being heard.

But please retain professionalism by not closing that window of communication when it is becoming more important than ever in retaining consumers.

Itunes and the Xbox 360 have it, and you Sony you continue to ignore us.