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Latest info on PlayStation Network Status

Patrick Seybold's Avatar + Posted by Patrick Seybold on Mar 01, 2010 // Sr. Director, Corporate Communications & Social Media

As you may be aware, some customers have been unable to connect to the PlayStation Network today. This problem affects the models other than the new slim PS3.

We believe we have identified that this problem is being caused by a bug in the clock functionality incorporated in the system.

Errors include:

  • The date of the PS3 system may be re-set to Jan 1, 2000.
  • When the user tries to sign in to the PlayStation Network, the following
    message appears on the screen; “An error has occurred. You have been
    signed out of PlayStation Network (8001050F)”.
  • When the user tries to launch a game, the following error message appears
    on the screen and the trophy data may disappear; “Failed to install
    trophies. Please exit your game.”
  • When the user tries to set the time and date of the system via the
    Internet, the following message appears on the screen; “The current date
    and time could not be obtained. (8001050F)”
  • Users are not able to play back certain rental video downloaded from the
    PlayStation Store before the expiration date.

We hope to resolve this problem within the next 24 hours. In the meantime, if you have a model other than the new slim PS3, we advise that you do not use your PS3 system, as doing so may result in errors in some functionality, such as recording obtained trophies, and not being able to restore certain data.

As mentioned above, please be advised that the new slim PS3 is not affected with this error. We are doing our best to resolve the issue and do apologize for any inconvenience caused.

For the latest status on this situation please continue to check either the PlayStation.Blog or PlayStation.com.

//Add Your Own

558 Comments

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101

+ whitwhit on March 1st, 2010 at 10:14 am said:

@97 ive payed 600 for an original had 2 Ylod’s which i payed both times 150 dollars.. and now i cant pay my games and the fix for this issue by sony wait 24hrs for it to fix itself basically… you know what i call that great customer service.


102

+ CapinChronic on March 1st, 2010 at 10:14 am said:

Just chill everybody they are working on it.. Im just as pissed as everybody else but complaining will do nothing… *Plays PSP*


103

+ neeerd08 on March 1st, 2010 at 10:14 am said:

I just turned on my PS3 a few hours ago and no problems at all. But maybe that’s due to the fact that I’m overseas. Is it just stateside PS3′s being infected? My PS3 is US, for a few minutes I couldn’t sign in but a few minutes later it was alright. But man this really sounds bad, hopefully Sony’ll fix this…for everyone suffering doesn’t it seem weird that you can’t play games offline…when you’re offline? something weiiirrd here -___- LOL


104

+ stennex on March 1st, 2010 at 10:15 am said:

Is it possible to allow my account to download videos again?


105

+ typikal82 on March 1st, 2010 at 10:15 am said:

Well I got the YLOD AGAIN the day before this on my 3rd 60 GB console (2nd refurb from Sony), so this doesn’t affect me. :-/


106

+ ATOMS11 on March 1st, 2010 at 10:15 am said:

First Toyota! Now this! Just playing… I hope :\


107

+ RandomEarthling on March 1st, 2010 at 10:16 am said:

Here’s my philosophy when something goes wrong:

Fix it!
Fix it right!
Fix it right now!

I hope Sony shares my philosophy.


108

+ joostin on March 1st, 2010 at 10:17 am said:

Everyone needs to take a deep breath, and open the door to the outside world. Get some exercise, read a book, go shopping. DO something productive. I am heading to pick up my Heavy Rain DLC code that EB Games didn’t have at launch…stupid EB. Then going Downtown (Vancouver) to see if any pretty tourists need help finding their way around town ;)

Enjoy your day of freedom.


109

+ AssassinHD on March 1st, 2010 at 10:17 am said:

@100

Well I paid $600 for a launch unit that still works perfectly so I guess I balance you out. This is a 24 hour issue. The sky is not falling here.


110

+ Azure-Edge on March 1st, 2010 at 10:18 am said:

Guess it’s a good thing my lazer went out the week before last lol.


111

+ LILBUDDY2000 on March 1st, 2010 at 10:19 am said:

Ahhh and i was just about to begin Heavy Rain…bummer. Thx for the update.


112

+ rockstarnati on March 1st, 2010 at 10:20 am said:

So basically the older PS3s weren’t equipped to handle a leap year? Also has anyone with the 160gb Uncharted PS3 or newer versions of the regular fat PS3 had any problems? Mine has been fine. They say the slims are fine, but the fat ones are at risk… But I think they mean to say that the NEWER models are okay, but the OLDER ones are possibly screwed. I imagine this is happening to early adopters but since my (fat) 160gig is not even a year old, it’s good to go.


113

+ LordSatori on March 1st, 2010 at 10:23 am said:

“we advise that you do not use your PS3 system”

Great. I love reading this AFTER I turn on my PS3. I love that my PS3 has become my multimedia hub (as Sony wanted it to be) only to discover that even using it is corrupting it, and I can only discover this by using the PS3 as I don’t own a PC (and haters, piss off. Not all of us own every piece of technology there is to own. Live with it).
How does this happen? It’s 2010 not 2012. It is not leap year.
I hope all is well come March 2nd, or a patch is released by time I get home from work.


114

+ Nynja on March 1st, 2010 at 10:23 am said:

We have to wait 24 hours for the issue to resolve itself because the internal clock thinks today is Feb 29, 2010. The OS clock does not recognize the date since 2010 isn’t programmed to be leap year.

Without Sony being able to correct the issue, we are likely to see this problem again 4 years from now.

Shame. Hopefully I did not loose any data. After having 2 PS3s die on me, if I loose copy protected game saves a third time I -WILL- be getting rid of my PS3 and games. Keep an eye out on eBay. You might see a nice collection up soon.


115

+ Zarxce on March 1st, 2010 at 10:23 am said:

So…this bug isn’t in the slim? Does that mean Sony knew about this all along, fixed it for their newer consoles and decided to say nothing and let it run its course on the older consoles?

That’s just…bad business.


116

+ poweredbyzen on March 1st, 2010 at 10:24 am said:

@107 – joostin

save gas, skip ebgames. heavy rain “taxidermist” won’t be available ’till after march 4th.


117

+ neeerd08 on March 1st, 2010 at 10:24 am said:

@rockstarnati Mine’s the newer 80g model, and it’s also doing fine. Mostly everyone being affected by this are the old 60g or release launched PS3′s. Since we seem to be good for now, I’m still a little scared to turn mine on even though it was okay a while ago. LOL


118

+ The7Legend on March 1st, 2010 at 10:25 am said:

That’s so NOT cool !
I miss Fifa & GTA online .. oh [DELETED].


119

+ Quixote on March 1st, 2010 at 10:26 am said:

in this announcement We were told to wait 24 hours.
my question, is 24 hours from when?


120

+ LordSatori on March 1st, 2010 at 10:27 am said:

@116 I own the first line of 80G “Fat” models – or to be precise CECHH01 model and have this error.


121

+ KingBroly on March 1st, 2010 at 10:29 am said:

Sounds to me like Sony’s just waiting for the problem to fix itself (Around 12:00 GMT tonight), but they’re going to have to fix it for the future.


122

+ AssassinHD on March 1st, 2010 at 10:30 am said:

@117

24 hours will conveniently be enough time for the clocks to roll over to 3/1/2010, so the problem will likely work itself out by midnight tonight.


123

+ Nynja on March 1st, 2010 at 10:33 am said:

@101

Sony has 2 options in correcting the issue.

1. Major recall to flash the BIOS/CMOS with the correct calendar/leap year dates.
2. Release firmware to handle leap year every 2 years rather than 4.
3. Sony provides directions to “fix it yourself” by taking the system apart and voiding your warranty – which would probably never happen.

Get off your high horse and realize there are customers who paid top dollar for their equipment. Some who don’t even have a network connection leaving option 2 unavailable to them. Just as you have the right to think you can tell others what to do, they have a right to complain about their dissatisfaction with Sony and the faulty hardware many paid over half a grand for.

**Signs up for XBL gold and changes over all PS3 preorders to 360**


124

+ DZORMAGEN on March 1st, 2010 at 10:34 am said:

Just when things were on the up, and up for Sony, Sony shoots themselves in the foot!! Good job SONY!!


125

+ TheTenth on March 1st, 2010 at 10:34 am said:

totally off topic :
I demand 60$ from Microsoft for all gamers that bought a X360 just to play Eternal sonata, Lost Planet, Bioshock and they finally got to PS3


126

+ AssassinHD on March 1st, 2010 at 10:34 am said:

@121

You should do some research before you switch to Live. Not only do you have to pay for it, but it has been down more than the PSN in the last 3 years.


127

+ Sponge-worthy on March 1st, 2010 at 10:35 am said:

@116 neeerd08:

So it’s the older/launch models that primarily are having the problem? Hmm…between this and the YLoDs, I’m beginning to think that maybe Kaz Hirai has a real hate-on for gamers who like to have backward compatibility in their consoles. The solution: force upgrades on our customers just like M$ has been doing for years. I mean, it’s worked well for them, right?

Kind of a conspiracy rant I know…but what are message boards for? :)


128

+ mrmotosuwa68 on March 1st, 2010 at 10:36 am said:

My clock says 12-31-1999…So I don’t know if the waiting until March 2nd will work.And to the above,yeah having to turn on your PS3 to be told not to is really bad business.As an Xbox owner,Microsoft’s response to the rrod was alot worse than this but it looks like they may have known about the clock bug,if that’s what it is and made sure the newer models didn’t have this problem.I’ve sent out Facebook messages to all I know about not turning on the Ps3…Keeping my fingers crossed mine isn’t toast.


129

+ Elway358 on March 1st, 2010 at 10:36 am said:

So I was playing all day yesterday with no issues at all on my 80 gig MGS unit. I then heard about this from friends while still logged on last night and still no issues. Shut her down at bad time and just got home today from classes and sure enough…it’s a damn mess.

I’m showing corrupted data for a lot of my themes including all of the dynamic ones and now get that error trying to log in…

So what do you clowns plan on doing to make this right with all of your customers having to deal with items we paid for that your half-assed network corrupted? You people really need to get your heads out of your asses…it’s long overdue!

Oh and of course I get nothing but “We’re unable to take your call at this time.” from the pitiful ass excuse of a tech support number…what a joke!


130

+ poweredbyzen on March 1st, 2010 at 10:39 am said:

premium subscription to the network with problems like this?! uh, make.believe!


131

+ lostinplainsight on March 1st, 2010 at 10:39 am said:

the only thing that rubs me the wrong way about this whole mess is that i can’t play any of my single player games. I miss the good old days when you popped in a disk of cartridge and BAM! game on.
next gen my @$$


132

+ davivman on March 1st, 2010 at 10:39 am said:

Thanks for the update. I’m not touching my PS3 until I hear it is safe.


133

+ vesra on March 1st, 2010 at 10:40 am said:

for the “clocks rolling over” people, the internal clock just is not working PERIOD. the time only seems to actually change when the system is powered on. while the system is off (in standby mode) the clock does not change.
For the “24 hour wait” people, its been 24 hours, this will be an additional 24 hours. effectively making it 48 hours we all are without our expensive entertainment systems. if it was just psn, no big deal, game offline. but even that is impossible, our ps3′s are space takers only now. compensation would be nice, but i’d rather be gaming on my weekend off then not.
just fix this, and fix it right. this is all i want now, a working ps3.


134

+ poweredbyzen on March 1st, 2010 at 10:40 am said:

i hope i don’t lose my GOLD SUIT in Home; that stuff was expensive! sigh.


135

+ Sonny30 on March 1st, 2010 at 10:41 am said:

I haven’t been online since Thursday or Friday, is it still safe for me to go online? My date should go straight to 3/1/10, no?


136

+ JoeDierte on March 1st, 2010 at 10:43 am said:

i’m assuming everyone with the phat ps3′s will need to update or backdate the bios. possibly a download on the playstation site will be available to transfer to a disc, card or usb storage device.


137

+ Anddo on March 1st, 2010 at 10:44 am said:

R.I.P. PS3 2006-1999


138

+ poweredbyzen on March 1st, 2010 at 10:44 am said:

Patrick Seybold – add me! :D


139

+ warlock7 on March 1st, 2010 at 10:44 am said:

This had better not break anything!!!

Piss poor quality control. Most likely a bad leap year calculation…


140

+ warlock7 on March 1st, 2010 at 10:46 am said:

@vesra: Most of my games continue to work without any problems. So what are you on about?!?!?


141

+ Nynja on March 1st, 2010 at 10:47 am said:

@AssassinHD

I used to have XBL Gold, so I am aware of the fees. Thankfully you can get a 13 month membership for less than $40 these days. What I am fed up with is the lost data I have experienced over the past 3 years with the PS3. Game saves, photos, music, videos, you name it. If I loose data a 3rd time in 3 years, one would predict that it will happen to me at least once a year.

On the Xbox 360 your game saves and progress can be easily transfered from your XBL account. As much distaste I have for the Xbox 360 hardware, the software is well developed and very user friendly (minus the non-qwerty virtual keyboard). No offense to Sony, but they are great with hardware (most of the time) but when it comes to software – minus games – they need help.


142

+ poweredbyzen on March 1st, 2010 at 10:47 am said:

would it help if my fat PS3 went on a diet?


143

+ rainbowhillbilly on March 1st, 2010 at 10:48 am said:

@134 I dont think I would take a chance. Seems like our PS3′s are thinking today is Feb 29th. Things could be worse, Sony could charge us like those other systems do ;/


144

+ rainbowhillbilly on March 1st, 2010 at 10:48 am said:

@141 LOL funny :*)


145

+ Anddo on March 1st, 2010 at 10:50 am said:

@141, this is all a ploy to get us to purchase the Slim.


146

+ vesra on March 1st, 2010 at 10:51 am said:

@warlock, not one of my psn downloadable games works. this includes mortal kombat 2 and rampage. i’ve yet to try any of my non trophy disc based games. i am not alone in these games not working, check any gaming related website/blog for further proof if you don’t believe me.


147

+ arnoldmcguire335 on March 1st, 2010 at 10:51 am said:

Mine’s working right. the error might affect 1st gen ones, since my 2nd gen 80 GB works fine.


148

+ poweredbyzen on March 1st, 2010 at 10:51 am said:

i’m off to the gym; better take my fat PS3 with me. sigh.


149

+ Lonestar134578 on March 1st, 2010 at 10:51 am said:

I need to know is this a hardware issue with the internal clock of the PS3? Or is this a server issue with a problem with the Server clock?


150

+ jj_spaceman on March 1st, 2010 at 10:52 am said:

I think a $50 gift card to the Playstation store is in order for those of us affected. Seems like a small price really, considering the magnitude of the problem and the time it’s taking to respond.


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