Days Gone

Mar 01

PlayStation Network Service Restored

Patrick Seybold's Avatar Posted by on Mar 01, 2010 // Sr. Director, Corporate Communications & Social Media

We are aware that the internal clock functionality in the PS3 units other than the slim model, recognized the year 2010 as a leap year. Having the internal clock date change from February 29 to March 1 (both GMT), we have verified that the symptoms are now resolved and that users are able to use their PS3 normally.

If the time displayed on the XMB is still incorrect, users are able to adjust time settings manually or via the internet. If we have new information, we will update you through the PlayStation.Blog or

We apologize for any inconvenience this may have caused.

//Add Your Own



+ Dilboy30 on March 2nd, 2010 at 4:52 am said:

@131 – I don’t think they’ve taken credit for anything, they’ve just said the problem is resolved.

And besides there’s nothing they could have done. You can’t just write a patch in a few hours.


+ lostinplainsight on March 2nd, 2010 at 5:08 am said:

now they have plenty of time to fix this problem


+ zachattackary on March 2nd, 2010 at 5:53 am said:

@151- I don’t think this problem is even patchable.


+ Korbei83 on March 2nd, 2010 at 5:57 am said:

Will this debacle finally convince you to AUTO-SYNC TROPHIES?!

I’ve paused to sync every single trophy I’ve ever collected knowing eventually something would prevent a sync and an eventual loss of trophy data. Some weren’t so lucky and eventually it will happen again.

Stop putting the onus of responsibility of your network on the users of it.


+ Frejim on March 2nd, 2010 at 6:01 am said:



+ J4rden_ on March 2nd, 2010 at 6:21 am said:

So basically people from Sony didn’t do anything and they were waiting 24h to tell us about something that most of us knew since this whole mess start?
Thx Sony for nothing.
Btw Sony should really kick some employees out of their jobs since this is not the first completely dumb-ass error they made (firmware 3.0 and screwed up PS3’s, anyone?).


+ Mza49311 on March 2nd, 2010 at 6:24 am said:

yeah so after an hour after my ps3 simply logged out of the psn (thinking maybe just a connection error, no biggy) I realized that I didn’t get a few trophies in Lego Indiana Jones 2 the adventure continues, these unfortunately were complete all the bonus and treasure areas, not incredibly difficult, by all means time consuming, on two different levels, I checked the list, synced, nothing, then I stopped playing, went to sync and gone, uggh, came online found out a prob, turned off the sys, waited, once fix I load, no trophies, sync. no trophies, insert game, nothing, so i go earn an easy trophy, sync, bam, trophies! but wait, the ones that took forever aren’t found!!!!!! I’m out that time and this sucks! There’s not like a save point I can go back to in this game, to go back right before the point I earned them, I’m going to have to spend more time going back through them! It was one thing when trophies were released and I had to play uncharted again
to earn them, but this is bs, I’d like to say I’m still a fanboy but come on, it’s hard this day and age, damn trophy sys sucking me in


+ poweredbyzen on March 2nd, 2010 at 6:28 am said:

lost my dante’s inferno trophies! wanted to start over anyway – you’re lucky sony! still love you though! :D


+ Gunwing on March 2nd, 2010 at 6:40 am said:

Please fix the PlayStation.US site! I can’t log in or post anything if I do! This sucks!


+ Onarum on March 2nd, 2010 at 7:49 am said:

“Always trying to get free stuff over sony’s mistakes… You ****ing leaches! I’m shure Sony did the best they could…”

they didn’t do [DELETED].. they just waited till it fixed itself, but the problem is still there, and it will happen again unless they patch it, that is, if there is a way to patch it…


+ Jeanse27 on March 2nd, 2010 at 6:52 am said:

Always trying to get free stuff over sony’s mistakes… You ****ing leaches! I’m shure Sony did the best they could…


+ CDubyahS on March 2nd, 2010 at 6:54 am said:

thanks for the update SONY!


+ Keyeszx on March 2nd, 2010 at 7:09 am said:

Sure they aren’t saying they fixed directly but they’re taking the thanks of it being fixed. They didn’t post anywhere to make it sound like they did nothing. Sony says they verified the problem? Then why don’t they fix it? I’m assuming it would occur within 4 years. But what if it happens every time it goes to the next month? They need to do something to prevent this.


+ Onarum on March 2nd, 2010 at 7:18 am said:

Yeah, and when will you fix this thing?? or shall we just wait until it happens again??


+ CervantesDL on March 2nd, 2010 at 7:23 am said:

so i can turn on my ps3 fat?


+ Strombole on March 2nd, 2010 at 7:24 am said:

I have a 40 and 80 gb non-slim (slims dont look as good imo) and I didnt have any issues getting online… pretty strange


+ Kdiggyd123 on March 2nd, 2010 at 8:06 am said:

Yeah guys,

Just put the disk back in. Your trophies are still there.

Wow everyone is so ready to be upset and angry over this. If you actually too a split second to try, instead of rushing over to complain on the blog, you would have noticed that yourself.


+ Friendly_Mugger on March 2nd, 2010 at 8:37 am said:

This does leave me to question whether or not this will happen again 4 years from now.


+ mrmotosuwa68 on March 2nd, 2010 at 8:59 am said:

Putting the disc back in only will bring up what was last synched.It won’t bring up anything that happened during the clock screw up and no I don’t think they fixed anything.They verified what was wrong and waited for it to count to March 1st and all better.Notice again how they’ve said nothing about bringing back trophies as they probably don’t know how or they would have quickly addressed that issue instead of remaining silent.


+ Nynja on March 2nd, 2010 at 9:54 am said:

I’m glad everything worked itself out. I did lose some data, so far, 1 trophy that was not synced with PSN.

With such a huge fiasco that it was, only losing 1 trophy? Okay, all is cool on the homefront, Sony. I can deal with 1 trophy being lost.

When will we be getting firmware update to address the issue 4 years from now? :)


+ Nynja on March 2nd, 2010 at 9:57 am said:

Personally I like the ability to control when my trophies sync. I much prefer hiding my progress from some friends that I am in constant competition with about total number obtained.

If you include auto-sync trophies, please make it optional – just like the auto-login for PSN on start up of the PS3.


+ Sponge-worthy on March 2nd, 2010 at 10:38 am said:

Hey Patrick, here’s a tip:

Lame, corporate, shilling, tool-speak = “We apologize for any inconvenience this may have caused.”

Real speak = “We apologize for all the inconvenience this actually has caused.”

A rather empty apology given that it seems SCE did nothing to correct the issue besides merely waiting it out like the rest of us. Will this occur again in 2014? Can we expect an actual fix to this issue? Or, does Sony figure that YLoDs will sufficiently weed out the ‘phat’ herd in the next four years?


+ MaxThrusters on March 2nd, 2010 at 11:28 am said:

I suppose the Home managers could arrange to gift users a funny hat or something to commemorate the outage. Criteria would be not logged in to PSN during the 24h window!


+ guy209 on March 2nd, 2010 at 12:01 pm said:

o yes a new update today is most likely to happen.


+ guy209 on March 2nd, 2010 at 12:02 pm said:

well i want cross game chat and voice messaging in nxt update after this one


+ BZKlint on March 2nd, 2010 at 12:30 pm said:

I lost all my Dante’s Inferno trophies. |:-|


+ Miles514 on March 2nd, 2010 at 1:03 pm said:

Are you sure it’s safe to come out now? Hope it is because from what i hear MLB is comming out today!


+ MiniBUU on March 2nd, 2010 at 1:20 pm said:

Anyone able to connect to the Battlefield Bad Company 2 store. I keep getting “unfortunately the store is currently not available, please try again later.” and it doesnt matter what time I check.


+ Dj_Tenchu on March 2nd, 2010 at 2:19 pm said:

and this is why i own 2 slims.

lol at the old skool!


+ gnosticsam on March 2nd, 2010 at 2:55 pm said:

Sony’s explanation just doesn’t make sense to me. I had no problem with my PS3 until around 4o’clock(Mountain) in the evening of Sunday Feb. 28 not at midnight when the clock changed. any thoughts?


+ gnosticsam on March 2nd, 2010 at 2:56 pm said:

anyway i am glad it is back up and running smoothly again.


+ dimaguire on March 2nd, 2010 at 3:15 pm said:

hahaha funny.. stupid febuary messing every thing up


+ millerdude75 on March 2nd, 2010 at 3:43 pm said:

Sony Playstation 3…. It only does everything, but keep the correct time and date.


+ CorbinDrake on March 3rd, 2010 at 6:24 pm said:

I have been a heavy supporter of sony products especially the playstation line but I am really starting to be annoyed as an owner of a lauchps3 phat system. This recent incident furthers my frustration and I really believe that those of us that supported the product at launch are being pushed aside in favor of the slim models. I guess I should have waited to buy a PS3 slim since I could have bought 2 with the amount of money I spent on my system at launch. Anybody want to buy a 60GB launch PS3 with full backwards compatability?


+ KC2THOU on March 3rd, 2010 at 6:38 pm said:

I Was looking to buy a new Slim, even after mondays debacle…..but all the stores are sold out when are we gonna get some ps3’s in stock?


+ ciccy on March 3rd, 2010 at 6:45 pm said:

I lost all but 3 of my trophies from Heavy Rain but my Flow and Street Fighter 4 trophies r gone. Until I put the SF4 disc in my trophy slot for the game was even missing. Sony step ya game up…Thats why people “Multi-Platform”…u slippin ( get it…step ur GAME up…i made a funny)


+ lgh94 on March 3rd, 2010 at 8:54 pm said:

i never got a clock error but my internet still doesnt work? any one know how to fix the internet???


+ Blasphem0 on March 4th, 2010 at 8:27 am said:

heres one issue that hasnt been adressed. RENTAL GAMES. say u just spent a good 27$ for 3 games at a national rental outlet for a 5 day span. and you have your reciept. but now you just lost 1/5 of that to the air.the major rental chains throughout the US were not notified or told to compensate for this error. and if u want to fax the reciept in to sony for reimbursement, you have to pay more(assuming you dont have a way to fax it yourself free). why couldnt they be notified?


+ Razmaxi on March 4th, 2010 at 11:53 am said:

Since you clim it is fixed but the problem didnt go away… those trophy didt sync’d during psn error which i originally didnt know about on that day.. I would like you take a close look at this problem.. Im sure others had the same problem. I have tried to sync from server but no go at all.

heres my 2 trophy on Demon’s souls didnt synced:

Maiden Astraea
World Uniter’s Trophy

and im currently on NG+


+ mingeking1 on March 4th, 2010 at 12:03 pm said:

Playing Borderlands during clock block.
Lvl’d to lvl-50 during, only noticed when there was no bing!
Lost all trophies, 98% complete.
On restart the next day, trophies returned but there’s no Bing 50 or the Plat.
I am now running around as lvl 50 but no trophy. Does any1 have suggestions?
Am downloading General Knox to see if the 51 trophy can resolve this but I’m not holding my breath.


+ littlegremlin on March 4th, 2010 at 12:37 pm said:

Assassin’s Creed 2 was NOT restored although it seems all others were. Ubisoft will offer no trophy support. Sony obviously doesn’t either. Ricky on support said “We can’t just hand trophies out.” I responded “Well you can’t just take them away either… and you did.” Sony’s support on this and my broken system has been so pathetic I hate them.
Flame on children, but I have a job and will not play through AC2 again collecting 100 feathers.


+ vanstig on March 4th, 2010 at 12:39 pm said:

how do i fix it???? I have the old ps3 the 60GB……how do i fix it????


+ jthazleh on March 4th, 2010 at 12:48 pm said:

If anyone else has legitimately had problems and YLOD during this event can you please leave me the details in the playstation forums you will see a thread there for poor customer service I myself YLOD’d at midnight on march first and did not know there was an issue until after the fact.

Just trying to figure out if anyone else literally failed and has to send to repairs


+ V_E_N_O_M666 on March 4th, 2010 at 2:27 pm said:

i dont where else to go so i would really like answer im having so much difficult with Battlefield Bad Company both on single player & muilplayer plz Playstion give me answer to this


+ Fhqwhgad on March 4th, 2010 at 4:49 pm said:

So, what are you going to do to make up for lost trophies?


+ TeaBag on March 4th, 2010 at 4:59 pm said:

I agree with the lack of support shown for those of us that buy things at launch. Paid a ridiculous amount of money for my fat 60GB. It happens everywhere with Sony, Microsoft, Nintendo DS, Apple, and many more.


+ TeaBag on March 4th, 2010 at 5:02 pm said:

Oh and also, my PS3 stopped working hours before midnight eastern time, so their reasoning makes no sense to me. I bet someone hacked their servers and don’t wwant their consmers to know we were vulnerable. Two weeks from now they will release a statement saying all our credit card information has been comprised.


+ squallxlionheart on March 4th, 2010 at 5:13 pm said:

IT ONLY DOES SELF RESURRECTION!!!! thanks again sony for your awesome console…..Im sure this wont be read by anyone but… May I make a suggestion? I think you should advertise your exclusives more. Not only that, but whats the deal with FF13 only being shown on the 360 in a commercial? only a fool would buy it for the box


+ poor-person on March 4th, 2010 at 6:10 pm said:

come on people it is not like it is a red ring of death


+ TAPNUOUT1 on March 4th, 2010 at 7:11 pm said:

im still having problems connecting to online says error dns something something ….uuugh

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