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New PlayStation Protection Plan provides added peace of mind

John Koller's Avatar + Posted by John Koller on May 03, 2010 // VP of Platforms Marketing, SCEA

Hi everyone! Many of you can attest to the fact that the PlayStation brand has long been synonymous with the highest quality in engineering and design. For those of you looking for a little extra peace of mind, we’re now offering an extended service plan for the PlayStation 3 (PS3) and PSP (PlayStation Portable) systems that is backed by SCEA and leverages our technical expertise. Under the new program, PS3 and PSP owners in the United States can purchase an extended service plan of one or two years that begins after the original one-year manufacturer’s limited warranty expires.

PlayStation Protection Plan

With the PlayStation Protection Plan, you can extend the same coverage from the original manufacturer’s one-year warranty for one or two additional years. The pricing includes all shipping charges and repairs, which are performed by PlayStation-trained service technicians at SCEA-authorized repair facilities. The PlayStation Protection Plan is available beginning in May 2010. PSP owners can also choose the Accidental Damage Plan, which provides coverage for cracked-screen damage in the event of an unexpected drop. See pricing below:

  • PS3 – 1-year extension ($44.99) or 2-year extension ($59.99)
  • PSP – 1-year extension ($29.99) or 2-year extension ($39.99)
  • PSP Accidental Damage – 1-year ($39.99) or 2-year ($49.99)

So, why are we offering this now, you ask? Well, we’ve heard your requests for an extended service plan that’s backed directly by SCEA. From the get go, we’ve been extremely committed to offering the best entertainment experiences possible. While both the PS3 and PSP systems are designed with future-proof technology and built for long lifecycles, we’re excited to be offering this service to those of you looking for a little something extra.

PlayStation Protection Plan Sticker

PS3 and PSP owners take note – the PlayStation Protection Plan is available to PS3 or PSP owners (both the PSP-3000 and PSPgo systems) who are still within their one-year limited manufacturer’s warranty. The PSP Accidental Damage Plan must be purchased within the first 30 days of owning a PSP system, and the plan is effective beginning on the purchase date. You can purchase the PlayStation Protection Plan by calling 1-866-716-7669. Additional details and are available at http://us.playstation.com/support/protection-plan/index.htm. Web site will be accessible later today.

//Add Your Own

260 Comments   8 Replies

101

+ EventStatus on May 3rd, 2010 at 10:54 am said:

See people, Al De Leon came on and completely ignored the good questions. Way to prove me right!


102

+ TakiFuGu on May 3rd, 2010 at 10:55 am said:

Too bad this offer wasn’t available before my 60GB model died. ; ;


103

+ Lara-Croft on May 3rd, 2010 at 10:57 am said:

So those with a refurbished system and have a 90 day warranty can they purchase this warranty? I see the question asked but not answered.


104

+ escabuchen on May 3rd, 2010 at 11:00 am said:

Oh! What a great idea 8-)!
What about an “Extended Software Plan” so that in the future we don’t get any other vital function removed from the XMB? (*cough* Other OS *cough*)


105

+ karmatron03 on May 3rd, 2010 at 11:03 am said:

that’s nice ..but stores where you buy the systems like besbuy,gamestop already offer extra years warranties for cheaper prices, still good choice ..my 1rst 60G got fix & havent got an issue since there..by the way great job in everything from costumers services ,shipping ,& refurnished fantastic job…I just go my pspGo back from refurnished & again VERY GOOD JOB GUYS & GIRLS !!..this one area sony does best (by the way if anyone its curious on what was wrong with pspGo,it was the chargin battery ,it only charged for 60sec and no sound) …I will really like the Japanese services where they even swap your HDD & stuff like that to be available in the states …Im just saying….


106

+ RobotNinjaDeath on May 3rd, 2010 at 11:04 am said:

Way too late for your consumers Sony…way too late.


107

+ BlackIceJoe on May 3rd, 2010 at 11:12 am said:

Is there any chance you will open this up so people that have a PSP or PS3 for over a year can get in on this deal. Both my PSP & PS3 work now. I would be willing to send them both in if I had to. So I could show you when I bought the extra warranty they still worked. So this way I am not buying the warranty after the fact. Even if you have to charge a little extra I would be alright with that.


108

+ Silen7in on May 3rd, 2010 at 11:16 am said:

That’s cheap but 2 things. 1) Only US once again -.-” majority of the time you seemingly just forget Europe exists lol 2) What about 60GB models? – since they are no longer in production what do you intend to do if one breaks?


109

+ Mr_Honda on May 3rd, 2010 at 11:20 am said:

Crap. I missed it by 2-3 months. I bought my PSP-3000 back in February 2009 =/

Oh well, I’m trusting it won’t kick the bucket anytime soon anyway ;)


110

+ Majin_Neo on May 3rd, 2010 at 11:24 am said:

Cool but wish it was offered to those who purchased it before. Kinda seems like we should be allowed to give you our money if we got ours a long time ago just to back it up


111

+ The1stMJC on May 3rd, 2010 at 11:25 am said:

Great idea and pricing might buy it for my newish PS3 slim and my soon to have MGS Peace Walker PSP. I bet you guys are glad to do this now since the 60gbs that were poorly made are no longer eligible


112

+ Doppelgang311 on May 3rd, 2010 at 11:25 am said:

Well this is a load of bull I know my system will probably fail due to the fact that Sony makes optical devices that are have a 99.99% chance to fail, I know in the next year or so i know the Blu-ray drive will die. Since it has happened twice since I have owned my system and now that there is extended warranty I’m not covered this is just TOTAL BS. Sony you guys just don’t want to keep your customer base do you! Well when my system fails again I am NOT Going to get the thing repaired at $150 a pop. I have had my system only since June of 2008. This is Just unacceptable!!!!!


113

+ adventfire on May 3rd, 2010 at 11:27 am said:

LOL I love how there are no responses to anyone who is not happy with this new warranty plan or anyone who isn’t happy with the way Sony is doing things and that’s not just this “blog” but all of them. Sony better wake up or they will find themselves out of the console game just like Sega. This warranty plan is a slap in the face to “Day 1″ customers just like the lack of avalible PSP Go game downloads the same day as the UMDs come out. I can’t wait to see how Sony screws us over with the upcoming motion controllers. You guys are making Microsoft look better and better, sure they have thier flaws as well but with all thier exclusives and DLC 1st deals I can see why more people have the Xbox despite the red ring of death.


114

+ ykiki5 on May 3rd, 2010 at 11:28 am said:

What if you have a refurbished PS3 – Can you get the extended warranty if you sign up within 90 of the repair??


115

+ Enforcer_X on May 3rd, 2010 at 11:28 am said:

@56 JKar275

Just call Sony PlayStation support, when I stripped my blue screw they sent be the whole carriage 4 screws for the HDD and the blue lock screw all for free and within the week.

The only time I have ever had an issue with Sony Support is when it comes to the PSN, absolutely terrible support actually, a complete lack of support.


116

+ Enforcer_X on May 3rd, 2010 at 11:33 am said:

@108 Silen7in

Why on earth would a European extended warranty be announced on the North American blog?
We couldn’t care less about that news, visit your own blog and express your unhappiness to the European division.
Yes it would be wonderful for Sony to be a single worldwide entity that is in sync with the globe and consumers but unfortunately that’s not the case.

As for Sony, you really need to try harder to be in sync globally especially for things that interest all consumers.


117

+ chaka811 on May 3rd, 2010 at 11:37 am said:

Does plan cover the wireless remote control along game unit?


118

+ tbond22 on May 3rd, 2010 at 11:37 am said:

My PS3 didn’t get the YLOD until after 2 years, so this would do me no good. Hopefully the Slim has been made not to overheat.


119

+ polo155 on May 3rd, 2010 at 11:50 am said:

lmao@116


120

+ adolson on May 3rd, 2010 at 11:56 am said:

Yes, to all the Canadians, what you are looking for is called Sony Care, and it’s actually cheaper than these prices but a few bucks, the last time I checked. It is available for pretty much any Sony hardware, not just PSP and PS3, too.

This is one feature we actually got before the USA, amazingly… Maybe we’ll get a video store or comic reader soon? Or the ability to fast-forward audio files at more than “1.5x” so it doesn’t take 45 minutes to fast-forward to the 60-minute mark of a podcast anymore.

Ah, wishful thinking.


121

+ Soclairian on May 3rd, 2010 at 12:00 pm said:

Extend to older consoles please.


122

+ lmike1234 on May 3rd, 2010 at 12:02 pm said:

This is great news, I got a psp go, and I have never been good at being cautious with my hand-held devices. This should put my mind at ease.


123

+ LegendSoldierX on May 3rd, 2010 at 12:05 pm said:

So if I got my PS3 in May of 2008, it’s too late for me to get this plan?


124

+ katsuo7171 on May 3rd, 2010 at 12:07 pm said:

I think there needs to be a plan for you to get a new warranty without you still being within your warranty. As mine has currently expired. Please consider this, Thanks!


125

+ polo155 on May 3rd, 2010 at 12:09 pm said:

yes @123, too late.


126

+ Stoffinator on May 3rd, 2010 at 12:09 pm said:

Yaay its for the US only, thanks. Awesome service[sarcasm]


127

+ doodlepoodles on May 3rd, 2010 at 12:12 pm said:

haha would have been nice for my YLOD CECHE01, my slim gets video lag like a crappy computer!


128

+ evildude683 on May 3rd, 2010 at 12:12 pm said:

this is really stupid, so those of us who have older PS3′s can’t get this…EPIC FAIL
Sony: cover them all or none!!!!!!!!!


129

+ LegendSoldierX on May 3rd, 2010 at 12:12 pm said:

Thanks for the answer #125/polo115. And I agree with #124/katsuo7171.


130

+ Solid-Snake-Eyes on May 3rd, 2010 at 12:14 pm said:

No offense Sony, I love my PS3 but this is BS. So many 60GB PS3s have been crapping out due to YLOD and I never thought it would happen to mine but it just did in February. You should be covering the YLOD just like Microsoft has been doing with RROD. Not cool.


131

+ SLICKBACK62 on May 3rd, 2010 at 12:14 pm said:

Question: I just purchased a new PS3 the day before yesterday, so if I wait till the last day of my year warranty and call and purchase the 2 year plan does it take effect the day i call and purchase or do they go by the date on your receipt


    John Koller's Avatar

     

    + Al De Leon on May 3rd, 2010 at 12:27 pm said:

    The 2-year extension takes effect when your original 1-year warranty expires.


132

+ KazeEternal on May 3rd, 2010 at 12:17 pm said:

@76
You should read the post closer, I’m well aware of the X360′s issues and why its warranty period was extended. My X360 is over 3 years old doesn’t stop the damn thing from RRoD’ing. However I knew there were issues, thus I knew what I was getting into when I purchased the thing. Lucky for me I do all my gaming on my PS3. Though this loud as hell fan is making me wish I could send my system in for repair without paying another 150 dollars to get it done.


133

+ GUNBEHINDTHESUN on May 3rd, 2010 at 12:21 pm said:

http://us.playstation.com/support/protection-plan/terms-and-conditions/index.htm
So what the above link is saying that if you get dust in your system from the environment, you are not covered. But in order to keep the unit cool, you have to give it ventilation. Maybe some people will close it up to prevent the normal occurring dust accumulation to happen which will again in turn, overheat and damage the system. What is up with Sony not giving a standard 3 year warrenty anyhow? What is wrong with doing that? They don’t trust their product?


134

+ dehumanizer_666 on May 3rd, 2010 at 12:21 pm said:

Not bad!! Great job Sony!


135

+ polo155 on May 3rd, 2010 at 12:22 pm said:

yea dude, my 60gb (250gb transplant)broke 4x’s, so i just bought a slim, had enough of the 60gb. selling it :(


136

+ quiomar01 on May 3rd, 2010 at 12:25 pm said:

Will people who own a PS3 or PSP for 2+ yrs ever get a warranty plan?


137

+ Ikki_Fenix on May 3rd, 2010 at 12:31 pm said:

2 PS3s for over 2 years and they work fine. I have never had a problem. The warranty is good but the quality is also good.


138

+ Enigma777 on May 3rd, 2010 at 12:32 pm said:

This is awesome! Sadly my Ps3 is not eligible since it’s 2 years old, but I think I may pick up that accidental protection plan for my PSPgo…


139

+ nerdmanwhippy on May 3rd, 2010 at 12:33 pm said:

I have a question that I’m hoping you can answer.

I just bought my new ps3 back on march so this extra 2 year warranty sounds pretty nice to me, however..

If my new one breaks down and I ship it out to get fixed by warranty do I get mine back or do I stand a chance of getting another system back? If I don’t get mine back, will they deactivate my old one? I understand that games can be on up to 5 systems, however my dead 60 gig is still “active” essentially wasting one of those systems, if my new slim died and wasted another active slot, well you could see why I wouldn’t want a refurb back as I’d then be down to 3 systems.

Especially as someone with easily over $200 spent on the network, and I’m sure their will be more purchases, if I ever hit 5 dead systems by some off chance and just lost that money, I’d be slightly upset.


140

+ Axecution on May 3rd, 2010 at 12:33 pm said:

QUESTION- I got my PSP Go! right after Christmas, so i can obviously get the 2 year service plan. Does it cover Canadian customers too though or not? o.o


141

+ Azure-Edge on May 3rd, 2010 at 12:34 pm said:

I just want to say that this is a real slap in the face for those of us who bought a PS3 when it first came out. We paid twice as much as people within their first year and yet we get nothing to show for it, except that we KNOW our PS3s are going to break.

You guys can’t say it’s made to last when so many of the original models are having issues.


142

+ station3fever on May 3rd, 2010 at 12:35 pm said:

Although i dont qualify (i have 80gig phat)i think it’s great that new buyers get this plan. My friend is buying a ps3 this weekend and he will be more then happy when i tell him :) SOLD
This is great news!!


143

+ Lucreto on May 3rd, 2010 at 12:37 pm said:

I have a launch 60GB PS3 that I bought on launch day can I buy the extended warranty?


144

+ krae_man on May 3rd, 2010 at 12:43 pm said:

So does the second year of the Accidental Damage PSP warranty cover everything or just cracked screens?

Or do you have to double up and purchase both the Extended warranty and accidental damage warranty for full coverage in the second year?


145

+ scim9 on May 3rd, 2010 at 12:45 pm said:

“New Playstation Plan Fails to Re-Implement Backwards Compatibility or Install Other OS.” In completely unrelated news, used PS3s still sell for more than brand new ones, and Microsoft’s market shares soar to new heights.


146

+ Xx1ClutchxX on May 3rd, 2010 at 12:45 pm said:

I was wondering if this works with my ps3 40gb from 2007. Plus what does it cover. does it cover shipping and handling. And if i buy it but sell my ps3 and buy another 1 will it cover the new ps3 i buy can some one help me out thanks. Xx1ClutchxX


147

+ the_Hedgehog on May 3rd, 2010 at 12:46 pm said:

Please extend this to older customers. I have already had to replace my PS3 due to the yellow light and am now outside the warranty period.


148

+ krae_man on May 3rd, 2010 at 12:47 pm said:

P.S. if the Accidental Damage warranty includes everything the extended warranty covers as well as cracked screens, You should probably offer a three year one on that one since it takes effect starting the day you purchase the system, not one year after the warranty expires.

P.S#2: Also, if that accidental Damage warranty does include everything the extended warranty covers, that first year should be cheaper since the manufacturers warranty already covers everything but a cracked screen.

If the accidental damage warranty only covers cracked screens, that’s stupid as it should cover everything.


149

+ FRANKMAN1 on May 3rd, 2010 at 12:53 pm said:

Awesome! 60$ for 3 years! sony i think im stealing ur service lol


150

+ FRANKMAN1 on May 3rd, 2010 at 12:54 pm said:

for 2 years lol my error


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