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Latest Update on PSN Outage

Patrick Seybold's Avatar + Posted by Patrick Seybold on Apr 21, 2011 // Sr. Director, Corporate Communications & Social Media

While we are investigating the cause of the Network outage, we wanted to alert you that it may be a full day or two before we’re able to get the┬áservice completely back up and running. Thank you very much for your patience while we work to resolve this matter. Please stay tuned to┬áthis space for more details, and we’ll update you again as soon as we can.

//Add Your Own

486 Comments

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151

+ Hard_DrAkE on April 21st, 2011 at 3:17 pm said:

meeeeedo!G.G


152

+ driver4_ on April 21st, 2011 at 3:19 pm said:

Yea too bad but you have to do what you gotta do to resolve the issue(s). Everybody is wondering what happened.


153

+ Boots555 on April 21st, 2011 at 3:20 pm said:

This sucks… I want more info.


154

+ Lara_Croft_GodHD on April 21st, 2011 at 3:23 pm said:

wow how nice is this so much for a uncharted pluner event now has be canceled this weekend that i was gonna host for easter but now i can’t why to go SNEA you guys need to fix this and do what every it takes to get ruid of all them annoying hackers and etc who are runing our FUN on the Playstation Network


155

+ KillerTomato on April 21st, 2011 at 3:29 pm said:

Well I have all of you beat. My PS3 died Tuesday morning so I went to buy a new slim model. I got it home, got the hard drive switched out. Restored my backup file and movies. Went to start the long process of redownloading and reinstalling all 67 of my PSN games and… no freaking network. I was already dreading starting this long tedious process and now the delay has really made it worse.


156

+ Pitsnipe on April 21st, 2011 at 3:30 pm said:

I hope LisaPomegranate will be ok not playing MAG for 2 days!


157

+ KillerTomato on April 21st, 2011 at 3:30 pm said:

Also, the price of free my butt. I am a PS Plus member so I’m paying to be pissed off. Still, PSN has half the downtime of Live.


158

+ Spidey817 on April 21st, 2011 at 3:38 pm said:

I love Playstation to death but for a company as big as Sony this unknown outage that will last for “one or two days” is really amateurish.

Come on, guys, get it together. You can’t be having your network go down for days at a time and expect to be one of the big dogs.


159

+ xxfamasarmyxx97 on April 21st, 2011 at 3:46 pm said:

oh thee agony of not being able to play online the hate i feel for the bastard that jacked up ps3 servers all over looks like ill have to play with the bots or play campaign on cod black ops


160

+ Poozilla024 on April 21st, 2011 at 4:02 pm said:

More than likely we have the wonderful hackers to thank for shutting down our favorite pastime.Good job guys sony wont know what to do when they dont recieve me monthly fe…………wait Sony doesnt charge [DELETED] for there network so why attack it and put all of the gamers in misery while we wait for them to “fix” the problem.I guess it would hurt if they dont have it back up in a week i am buying an x-box cause this everyweek not being able to log in is getting pretty old.


161

+ footballrule on April 21st, 2011 at 4:04 pm said:

A day or two? Why did this have to happen right before the weekend…


162

+ Keyeszx on April 21st, 2011 at 4:07 pm said:

How would it be related to the hackers, that has no reason behind it. Anyways, this is slightly annoying as I was going to play MK9 with some friends today and I can’t play T_T


163

+ wrestlemania0226 on April 21st, 2011 at 4:14 pm said:

NO!!!! Ughhh, better fix this soon sony…..


164

+ mystikalguy on April 21st, 2011 at 4:22 pm said:

Until this is resolved……It’s time to go back to the good ol’ days before Online Gaming came around…..Offline Gaming XD


165

+ mystikalguy on April 21st, 2011 at 4:26 pm said:

I hope it’s resolved by Friday, Uncharted 2 Triple Cash Weekend starts this Friday & ends Monday


166

+ zekececil14 on April 21st, 2011 at 4:29 pm said:

People keep saying LIVE is better, but my friend says it crashes randomly all the time. Granted, its only short periods of time, but it still crashes.

If you whine that you pay for PSN because you have +, that doesn’t count. You bought + for extra content, and it’s optional.


167

+ Knightedrik on April 21st, 2011 at 4:33 pm said:

It’s gonna be more than 2 days.. it’s Easter weekend, they will just go home until Monday.. and leave us to wonder what is going on. Probably….


168

+ fuzzyclutter on April 21st, 2011 at 4:36 pm said:

LOL @ Spidey817 …. So how long was YOUR MULTI MILLION DOLLAR gaming network down for ? Seriously … because you speak as if YOUR ONE OF THOSE BIG DOGS . Oh wait a minute you don’t own a network ??? Well then get back on the porch PUPPY !


169

+ remanutd5 on April 21st, 2011 at 4:44 pm said:

well said Fuzzyclutter and very funny too lmao , some kids man i’ll tell you


170

+ kenny-1995 on April 21st, 2011 at 5:06 pm said:

Free avatars and themes as an apology?


171

+ DazeOfWar on April 21st, 2011 at 5:13 pm said:

Well hopefully this is fixed faster than 2 days as I was thinking about buying Dino Crisis 1 & 2, Threads of Fate and maybe Fancy Pants. Oh well luckily I did get a few other titles like Red Johnson’s and Puzzle Agent. I also got the inFamous beta and would love to try it out along with getting some online going in Socom 4.


172

+ FRANKMAN1 on April 21st, 2011 at 5:22 pm said:

@167 I hope so..


173

+ shyguyNC on April 21st, 2011 at 5:24 pm said:

time to catch up on offline games – needed to do that anyway. being a network engineer for Sony is not a fun job right now, talk about pressure …


174

+ ShotgunSean on April 21st, 2011 at 5:25 pm said:

why dont you fellow gameers just pray to the Gaming GOD im sure he will hear us all out and grant us a gaming opporunity to save us from our miserable lives so we can have a good weekend or at least a good rest of the weekend


175

+ Ragnaroknight on April 21st, 2011 at 5:28 pm said:

Ugh you people are silly, like i said before i doubt this is hacker related, and if it was, you are doing exactly what they want you to do, blame Sony. My personal belief is that this is related to the recently added Steam features which had a more heavy burden on their servers than they expected, causing it to crash, so what they are probably doing is making them better. Also i’m convinced no one plays single player on games which is really sad, you should play the single player before you even consider getting online, come on people. Nows a good time to play those campaigns and story modes most of you probably skipped out on.


176

+ Sponge-worthy on April 21st, 2011 at 5:31 pm said:

@Ragnaroknight:

SCEE has already admitted that this is hacker-related. The network has been DDoSed, the Store was hacked. The handful of Steam perks that Portal 2 added simply could not have done the sort of damage that Sony is trying to fix.


177

+ MarvelousMont on April 21st, 2011 at 5:33 pm said:

you all will be alright..


178

+ mgsfoxhound2 on April 21st, 2011 at 5:34 pm said:

thanks sony for all the hard work
thanks for making crackle available its a good time to watch free movies since psn is down


179

+ Ragnaroknight on April 21st, 2011 at 5:34 pm said:

@sponge-worthy

I was kinda just trying to get people to stop complaining lol, but thanks for the info =), like if you complain and blame Sony, you’re doing what the hackers want.


180

+ RoddMorT on April 21st, 2011 at 5:34 pm said:

@167 not a bad idea at all! id be happy if they gave us the Dissidia Avatar Bundle that is available at Japanese PSN store


181

+ x1000GRAMZx on April 21st, 2011 at 5:36 pm said:

this is crazy they need to get on it asap im not paying for this


182

+ KingDubin on April 21st, 2011 at 5:37 pm said:

I can’t sign in at all. Really sucks as I was looking forward to play GT5 and Shift 2: Unleashed today. Oh, well. ;(


183

+ ShotgunSean on April 21st, 2011 at 5:38 pm said:

I Miss demon souls multiplayer i miss the blood stains the messages its just not the same anymore gah gonna have to play gran turismo 5 i guess LOL kill some time til the psn comes back


184

+ loganwolf13 on April 21st, 2011 at 5:40 pm said:

I love mps3 alot but i havent been able to log on for almost 2 days now if the problem is not fixed soon as well Sony improving Psn with a part system so i can easiyl stay in contact with my psn friends i will be buying a 360,

You have done very well with Content Sony, But u have completely forgot about Social Gaming PLS FIX THIS ISSUE FAST OR I WILL BUY A 360 VERY SOON


185

+ loganwolf13 on April 21st, 2011 at 5:45 pm said:

I meant to say a PARTY SYSTEM BUILT INTO THE PS3 XMB INSTEAD OF THE GAME and better organization why dont u have a built in folder apart of the xmb that my movies and photos etc go in instead of me making mini folders underneath the icon its look clutterd like that ok that is all this has just been bugging me about the ps3


186

+ TRIPLE-OG-MILLS on April 21st, 2011 at 5:53 pm said:

F***. XBOX 360 >


187

+ cell989 on April 21st, 2011 at 5:56 pm said:

must play SOCOM beta……


188

+ ClinToN on April 21st, 2011 at 5:57 pm said:

It is what it is. Things like this can happen and it just did. Disappointing but not the end of the world. At most I believe PLUS users should be compensated for the down time and everyone else (myself included), needs to chill the hell out.


189

+ letherclad on April 21st, 2011 at 6:15 pm said:

I love Sony, you could easily call me a fanboy, but the one thing that Sony does that I HATE is when this like this happen and they give very little details. I guess a “need to know” basis is reasonable, it just frustrates me


190

+ eilegz on April 21st, 2011 at 6:24 pm said:

i know its a free servicem but just when i have holidays and i can play this happens, seems to be a very bad timing…


191

+ datastorm98632 on April 21st, 2011 at 6:32 pm said:

Well, that is interesting down for a full 2 days I thought Sony’s new security system was suppose to stop this.
I am not going to name the system.

But, I never been able to sign into the PSN forums and I been a legit user so, I am used to it. I even created 5 new accounts with them to end up useless after 5 days. And no its not a band , It is a glitch that has to do with the new forums. Heck I even tried a new PC Fresh out of the box and still no go…So I gave up on the American forums after I got a reply stating it was my OS issue. Eh Which OS I have 3 I ask them. I have OSX, Linux and Win7. they failed to reply. and it is pretty cold when they tell you it is an OS issue and don’t take the time to figure out what OS I am using. its been 2 months now with out the use of the american forums. and if they still want to think it is my OS then why can I sign into here and not the On-line forums?


192

+ Unseen_Soul on April 21st, 2011 at 6:34 pm said:

Stop complaining about credit card info, you can cancel out any transactions that happen on your or the owner’s account and then sue the person who hacked the info by following their IP and data trail. I swear, is everyone on this comment page a bunch of lifeless 13 year olds? FIND BETTER THINGS TO DO


193

+ fuzzyclutter on April 21st, 2011 at 6:37 pm said:

@ ClinToN Plus users arent paying for network usage , their paying for content . but seriosly those that pa to play DC UNIVERSE need to see if they can .

@sponge worthy SCEE hasnt admitted to anything concrete .


194

+ datastorm98632 on April 21st, 2011 at 6:37 pm said:

A recent report has indicated that the Sony (TYO:6758) has stopped the manufacture and delivery of the Sony PSP Go in less than two years after it was initially introduced. An official Sony Computer Entertainment statement indicated that the Sony PSP Go will still continue to receive updates and support from the company although no units of eth Sony PSP Go will be coming out of the factory. According to the statement from the company, it will be concentrating on its latest gaming system, the NGP or Next Generation Portable.
I wonder if the above article has any thing to do with them being down?


195

+ Poozilla024 on April 21st, 2011 at 6:41 pm said:

How could it be related to hackers?Seriously did u just start reading the news they were hacked by that stupid Annonymous group a couple weeks ago and people couldnt log in.


196

+ iKingAces on April 21st, 2011 at 6:48 pm said:

@KillerTomato(156) You sure about that comment? Half the downtime as LIVE? Really? I love PS3 as much as the next guy, but that’s just a load of ****. I’ve had PS3 for about four months now, and before my PS3 Slim, I had two other PS3’s. LIVE > PSN, sorry. Back on topic: I wanna play some Socom 4, come on, Sony. At least fix this by tomorrow afternoon, Jesus.


197

+ biohazardzombie on April 21st, 2011 at 6:49 pm said:

Hope you guys fix this!


198

+ datastorm98632 on April 21st, 2011 at 6:52 pm said:

Sony is it true that “SOE announced that it will eliminate 205 positions and close its Denver, Seattle and Tucson studios.”

I am Curious, what is going on are you guys ok?


199

+ Capshot18 on April 21st, 2011 at 6:57 pm said:

I was gonna try to do some Portal 2 Co-Op but I guess I’ll have to wait. At least they’re working as hard as they can, and hopefully fix it by tomorrow night.


200

+ siriusbee on April 21st, 2011 at 6:59 pm said:

@166: He has a legitimate point. For a network operation as large (in various terms: nodes, users, spending, etc.) as PSN to have such an apparent (since we don’t know the cause of outage) lack of redundancy or failover strategy seems like a pretty big FAIL.

@189: Yeah, because touting your net-savvy attitude is real mature ;) It’s legitimate for people to worry about their credit card data being stolen. It’s even worse if they were using debit cards (which you really shouldn’t do). Not because any fraud cannot be undone, but because the process of reporting and cancelling those transactions is not always smooth.

This *is* pretty lame. Perhaps the random seed used to encrypt passwords on their administrative accounts servers was returning a constant value :P (j/k, j/k)


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