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PSN Update

Patrick Seybold's Avatar + Posted by Patrick Seybold on Apr 25, 2011 // Sr. Director, Corporate Communications & Social Media

I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don’t have an update or timeframe to share at this point in time.

As we previously noted, this is a time intensive process and we’re working to get them back online quickly. We’ll keep you updated with information as it becomes available. We once again thank you for your patience.

//Add Your Own

622 Comments

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401

+ erick_34 on April 25th, 2011 at 10:40 pm said:

@392 sorry i put includingme… what I meant was including me


402

+ Sponge-worthy on April 25th, 2011 at 10:41 pm said:

Would be nice to get a little candor from Sony. Likely what will happen is that Sony will refuse to acknowledge Rebug or whatever the source of the attack is. That is, until Sony files a bunch of lawsuits and demands the traffic logs of all the pertinent web sites during discovery. Then Anon will attack again, and this will just go on and on…


403

+ B-Real206 on April 25th, 2011 at 10:53 pm said:

about 6 more weeks till E3 and a name and hopefully price for the NPG. *Squeals* It’s mine day one if I can get one for 350 or cheaper!!

Games I’m looking forward to
Battlefield 3, Resistance 3, Last Guardian, NPG Hot Shots, Chrono Trigger

On the fence
LA Noire, Brink


404

+ phatso64 on April 25th, 2011 at 10:53 pm said:

hmmm… says here “comments , open to everyone , but don’t be a jerk …” am i the only one that read that ? lol , jk .


405

+ pitythefool852 on April 25th, 2011 at 11:10 pm said:

A few weeks ago, the topic of hackers revolved around “this is about owning what you pay for”, but what little sympathy I had for hackers is disappearing fast.

Sure, we shouldn’t generalise, and it’s easy to lay blame and say “Sony started it” or “Geohot started it”, but the simple fact is that people hacking PSN has stopped us from having access to a service that we, indirectly, paid for. Not only that, but they have denied us access to many subscription-based games like DCUO that we directly paid for.

For me, this shifts the whole debate away from consumer rights and freedoms towards network security and stability, and in that sense, I hope that Sony find out who attacked the network and treat them in a similar way to Geohot. Because, whether or not GH deserved it, these current hackers actually seem to deserve to be in court.


406

+ CodeineAndPurP on April 25th, 2011 at 11:13 pm said:

XBOX DEVELOPERS ARE LAUGHING RIGHT NOW BECOUSE OF THIS MAN IF YOU GONE TAKE DOWN THE NETWORK THAN UNSUSPEND THIS ACCOUNT COUSE I HAVE NO CLUE WHY ITS SUSPENDED


407

+ fuzzyclutter on April 25th, 2011 at 11:15 pm said:

first of all Sony is not going to give every wannabe hacker a crash course in hacking 101 by divulging details about how it was done , nor are they going to divulge intimate details of how their going to fix .. and all those details … are meaningless to you , me and all other typical details . they have divulged what the typical user needs to know .

WHAT? PSN GOT HACKED

HOW ? EXTERNAL INTRUSION

WHEN WILL IT BE RESOLVED ??? apparantly theres too many unknowns to even publish a ballpark range date
as of yet .

and that’s it at this point the typical user only wants to or even needs to know when it’s coming back.


408

+ CodeineAndPurP on April 25th, 2011 at 11:15 pm said:

IF I WAKE UP AND SEE ITS STILL DOWN I THINK IM DONE WITH PS3


409

+ CodeineAndPurP on April 25th, 2011 at 11:20 pm said:

Do you have any idea how much money PS3 has lost becouse of this


410

+ Lopez9577 on April 25th, 2011 at 11:22 pm said:

0$ they brought it on themselves


411

+ Lopez9577 on April 25th, 2011 at 11:25 pm said:

www. youtube .com/watch?v=UR2eyb-rgxg&feature=feedf Lol’s I love Kevin Butler


412

+ CodeineAndPurP on April 25th, 2011 at 11:26 pm said:

Lopez9577 Lol


413

+ CodeineAndPurP on April 25th, 2011 at 11:27 pm said:

HOw does 1 2 3 people ruin over 75 Million peoples service


414

+ Gogo_ZvC on April 25th, 2011 at 11:28 pm said:

@Codeine – 400

Yeah I’m pretty sure Sony does, but you haven’t the faintest idea have you?
Once you’re done with that PS3 you should pick up a book or a dictionary.


415

+ Lopez9577 on April 25th, 2011 at 11:30 pm said:

www. youtube .com/watch?v=LwPWN3Ul6U8 The Only thing good about playstation = KEVIN BUTLER!!!


416

+ CodeineAndPurP on April 25th, 2011 at 11:31 pm said:

Gogo IT sounds ridiculous 1 2 3 People ruining EVERYBODYS PS3


417

+ CodeineAndPurP on April 25th, 2011 at 11:33 pm said:

AND XBOX Developers are literally laughing as we speak


418

+ Lopez9577 on April 25th, 2011 at 11:34 pm said:

All im saying is socom had BETTER have a patch for party system when network is back on


419

+ B-Real206 on April 25th, 2011 at 11:35 pm said:

Ugh, you kids are ridiculous. *walks away*


420

+ Gogo_ZvC on April 25th, 2011 at 11:35 pm said:

@Codeine

During WWII one man ruined a lot of people’s lives. It’s not ridiculous at all.


421

+ B-Real206 on April 25th, 2011 at 11:35 pm said:

@CodeineAndPurP all 5 of them


422

+ B-Real206 on April 25th, 2011 at 11:37 pm said:

You forget that microsoft has barely any 1st party studios, the rest are multi-platform studios and I’m sure their not laughing.


423

+ CodeineAndPurP on April 25th, 2011 at 11:37 pm said:

ALL 5 OF WHAT


424

+ CodeineAndPurP on April 25th, 2011 at 11:39 pm said:

IM Just speaking what i think they give a system which cost a whole BRICK then they give you like 10 updates a day with a slow asssss network


425

+ CodeineAndPurP on April 25th, 2011 at 11:42 pm said:

B-Real206 well i cant wait till network is up


426

+ B-Real206 on April 25th, 2011 at 11:48 pm said:

I’m sure almost every Playstation owner wants PSN back up. Way to exaggerate about the updates, really 10 a day. If you really have a problem with updates forgo buying 1 game and get PSN +. Two words. Auto Update. The only thing you’ll have to update will be the firmware.

I’m not sure what cost a “Brick”


427

+ kenny-1995 on April 25th, 2011 at 11:48 pm said:

Sony sure is losing a lot of money, grrr less money for great games.


428

+ CodeineAndPurP on April 25th, 2011 at 11:53 pm said:

B-Real206 Not to be exaggerating but this example i went and downloaded socom 4 beta now when i got down with the download i thought i was done then after that download was about 3 more one was about 1400 mb now that update took a day and another im pretty sure that if i was a xbox beta that it would of took a couple hours


429

+ CodeineAndPurP on April 25th, 2011 at 11:56 pm said:

Not to say im not patient or anything but i took a whole day


430

+ CodeineAndPurP on April 25th, 2011 at 11:57 pm said:

it


431

+ B-Real206 on April 26th, 2011 at 12:03 am said:

I also downloaded the beta. I can agree the downloads can be very slow. Mine only took about 1.5 hours to download though. You might want to call your internet provider and see if your speeds are throttled.

If your unhappy with your PS3, there are 2 other console companies that would like your business, if you don’t like them then there is always Steam or GFW. Options are there acting like a kid does nothing to speed up the return of PSN. It just makes you look like an a s s

I said this earlier in the thread. We gamers are losing here but the real losers are Sony they are probably losing thousands if not millions of dollars a day with PSN being down. Your losing ONLINE game time. Oooooo. What side of the fence would you rather be on.


432

+ CodeineAndPurP on April 26th, 2011 at 12:06 am said:

I Agree i have an xbox and it to me it seems like its just more faster my ps3 and xbox run off the same router


433

+ B-Real206 on April 26th, 2011 at 12:12 am said:

It all comes down to file size. As you said one of the files for socom was 1400mb the size of the GOW3 beta comes in at under 600mb. With that said I’m sure sony could do something to make it faster, will they IDK.


434

+ CodeineAndPurP on April 26th, 2011 at 12:14 am said:

I hope


435

+ Wiiman1225 on April 26th, 2011 at 12:26 am said:

@408- Mircosoft is actully helping Sony to get PSN up. Read this (From Eurogamer)

Meanwhile, Microsoft has chipped in, insisting it is taking no pleasure from its rival’s troubles.

“Of course it’s regretful that Sony is encountering issues at such a busy time, and Microsoft takes no joy in the problems gamers are having playing their favourite games online,” a spokesperson told Electronic Theatre, before noting how the PSN outage serendipitously coincided with a free Xbox Live Gold weekend.

“That being said, we are expecting Microsoft’s robust online network to see an increase of traffic from those gamers who own both systems.

“Being able to play their games via the Xbox Live network could make all the difference for some gamers, and the Xbox Nations event will allow all of them to do just that – whether they have a Gold subscription or not.”


436

+ Wiiman1225 on April 26th, 2011 at 12:26 am said:

@426- I forgot to say- It’s the end of the world!


437

+ B-Real206 on April 26th, 2011 at 12:49 am said:

Sleep tight fellow gamers!!


438

+ driver4_ on April 26th, 2011 at 2:03 am said:

Nighty night


439

+ victr1 on April 26th, 2011 at 2:08 am said:

(CNN) — PlayStation Network users are still waiting for an extra life.

Five days after a hacker invaded Sony Computer Entertainment’s PlayStation Network resulting in a lengthy outage, the video game giant has yet to offer a comprehensive explanation.

PlayStation internet services went offline on Wednesday and have remained down.

In several public statements, with one as recent as Monday, Sony has said the persistent downtime was due to an “external intrusion,” but has not provided a target date for when services will return. Sony previously said it was rebuilding its framework to ensure proper security measures are put in place.

“Unfortunately, I don’t have an update or timeframe to share at this point in time,” PlayStation spokesman Patrick Seybold said in a statement on Monday. “As we previously noted, this is a time intensive process, and we’re working to get them back online quickly.”


440

+ victr1 on April 26th, 2011 at 2:09 am said:

The PlayStation Network is a free utility that lets gamers communicate and play with each other, as well as download games and movies. Sony also offers subscription programs called PlayStation Plus, which provides access to exclusive games, and Qriocity, which offers on-demand music and movies over the internet. Those services also remain unavailable.

A Sony spokesman in Tokyo, where the company is headquartered, said investigations haven’t uncovered whether the intruders gained access to personal information or credit card numbers, according to a report from technology news service IDG. The spokesman reportedly said Sony would contact those affected if investigators discover that info was leaked.


441

+ victr1 on April 26th, 2011 at 2:09 am said:

CNN’s request for comment was not returned by a Sony spokeswoman.

The network failure was apparently more severe than originally thought. Sony released a statement on Thursday saying, “It may be a full day or two before we’re able to get the service completely back up and running.”

Gamers are livid. The timing is especially frustrating because it comes on the heels of three blockbuster launches for the PlayStation 3.

Sony’s “SOCOM 4″ is the latest in a third-person shooter series about Navy SEAL operatives, which heavily promotes its online-play component. The new “Mortal Kombat” game is also supposed to let gamers play online. “Portal 2,” the critically acclaimed shooter-puzzle game, debuted alongside a much-anticipated game-download service called Steam. All these launched in the United States on Tuesday, one day before the outage.


442

+ zombie9 on April 26th, 2011 at 2:12 am said:

Thanks for all the updates!! playing Socom 4 and Mortal Kombat a bit.


443

+ victr1 on April 26th, 2011 at 2:16 am said:

PSN: Sony issues “emergency maintenance” warning to developers

As it appears the PSN downtime saga will last longer than a week, Sony has issued a warning to developers that it is facing an “emergency” situation.

The following is given to PlayStation developers when they sign into Sony’s developer relations site:

“PSN emergency maintenance.

“Please note that PlayStation Network is currently down for an emergency maintenance. Please hold while the issues are resolved.

“You will be unable to sign in until the maintenance is resolved.

“Apologies for the trouble.”

PSN was taken offline last Wednesday due to an “external intrusion”.

Sony has provided few updates on the matter, saying only that is rebuilding systems and warned at the weekend that its efforts in restoring the service will be “time intensive“.

It emerged last night that the outage may be the result of a firmware hack that allowed some to pirate PSN content using fake credit card numbers, although this is currently unconfirmed.

We’re hoping to get a fuller update from Sony on this today, so stay tuned.


444

+ victr1 on April 26th, 2011 at 2:22 am said:

Ars Technica has managed to obtain a document written by the hackers, clarifiing what they did and what privacy and security risks they believe the PlayStation 3 Network outage poses.

According to the document the PS3′s connection to PSN is protected by SSL, the same system used to verify and transfer sensitive information in online purchases. This system is used by all major retailers.

The concern raised by the hackers is that custom firmwares could subvert this system as it could include custom certificates in its trusted list, allowing hackers to take your card details and use them illegally. The risks of this actually happening in reality however are not substantial as there is no generalized ability for hackers to grab credit cards from PSN users. It seems that only those using specially devised custom firmwares would be at risk.

There is no official line from Sony on this, but any news that your credit card details are safe is good news.


445

+ starfox_6456303 on April 26th, 2011 at 2:33 am said:

gamestop should have a sale where all the games that don’t use the playstation network are on sale.


446

+ UltraRazpacho on April 26th, 2011 at 3:02 am said:

@433

I saw a picture from a game store that had an offer for you to trade in your PS3 for an Xbox, was a pretty good deal tbh.


447

+ Vyper82 on April 26th, 2011 at 3:12 am said:

It better be up and running by Friday!!! seriously Sony how many guys have you got working on this problem???? 1???


448

+ Jimmy_Cosmos on April 26th, 2011 at 3:15 am said:

I’d love to have the communications job of this dude. All he’ll be doing is a ctrl^c on this:

“As we previously noted, this is a time intensive process and we’re working to get them back online quickly. We’ll keep you updated with information as it becomes available. We once again thank you for your patience.”

and then ctrl^v it into the blog for the next few weeks. Rebuilding the PSN from the ground up.. wow.. I wonder how those small companies feel about any PSN exclusive games they have sitting out there with no way for customers to purchase them. Sony is going to lose so many customers and developers. This is such a massive failure…


449

+ mathelm on April 26th, 2011 at 3:18 am said:

I’ve had no problem with netflix while psn down. Ask me to sign in to psn, I click “sign in”, get an error or maintenance message, click the back button and it goes right into netfix….


450

+ proskatercam on April 26th, 2011 at 3:22 am said:

Let’s see how today goes…


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