Days Gone

Apr 26


Update on PlayStation Network and Qriocity


Patrick Seybold's Avatar Posted by on Apr 26, 2011 // Sr. Director, Corporate Communications & Social Media

Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We are currently working to send a similar message to the one below via email to all of our registered account holders regarding a compromise of personal information as a result of an illegal intrusion on our systems. These malicious actions have also had an impact on your ability to enjoy the services provided by PlayStation Network and Qriocity including online gaming and online access to music, movies, sports and TV shows. We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.

We’re working day and night to ensure it is done as quickly as possible. We appreciate your patience and feedback.

Valued PlayStation Network/Qriocity Customer:
We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

  1. Temporarily turned off PlayStation Network and Qriocity services;
  2. Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
  3. Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:

U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit or call toll-free (877) 322-8228.

We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.

Experian: 888-397-3742;; P.O. Box 9532, Allen, TX 75013
Equifax: 800-525-6285;; P.O. Box 740241, Atlanta, GA 30374-0241
TransUnion: 800-680-7289;; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

You may wish to visit the web site of the U.S. Federal Trade Commission at or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

Sony Computer Entertainment and Sony Network Entertainment

The same information can be found at the following websites:

For those that live the United States, but not Massachusetts or Puerto Rico:

If you live in Massachusetts:

If you live in Puerto Rico

//Add Your Own


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+ SICMARINE86 on May 15th, 2011 at 6:20 am said:

Its Back ! =)


+ Tbonz8432 on May 15th, 2011 at 7:18 am said:

FINALLY.. the psn is back up!!!! YAY ^_^


+ zangzude007 on May 15th, 2011 at 8:57 am said:

Game On! KZ3 here I come!!!!!


+ alwaysfishking on May 15th, 2011 at 9:06 am said:

Well I have to say, being back online is good, except the fact that we still have the same issues, connectivity issues with hosts, games stopping in the middle of the game. i figured with all the time down that they would work on that



+ edward3412 on May 15th, 2011 at 9:21 am said:

yay I get to unlock my scorpion custume


+ NotoriousGamer on May 15th, 2011 at 11:05 am said:

Sony you were getting attacked for months! Why did you not upgrade security then??? You simply waited to get hacked like idiots would.


+ sedgwick67 on May 15th, 2011 at 11:33 am said:

Thank you Sony its nice to be back yasssssssssssssssssssss


+ spauldo82 on May 15th, 2011 at 11:57 am said:

YES!!!! It’s back on. Thank you Sony for the hard work. It’s nice to be back to normal.


+ dr_green_thumb7 on May 15th, 2011 at 1:54 pm said:



+ dr_green_thumb7 on May 15th, 2011 at 1:55 pm said:

all good again! what was the maintenance???


+ t698tghyu on May 15th, 2011 at 2:02 pm said:

Its been down for so long i usally dnt have patients but i like playstation so much an hopefully I will work for them one day I am always willin to wait for them thank you playstation for telling us whas up.


+ ZoneKill98 on May 15th, 2011 at 2:08 pm said:

I live in Delaware and psn worked until about 1pm. Now nothing.WTF!!!


+ ZoneKill98 on May 15th, 2011 at 2:09 pm said:

Anyone else?


+ john_5313 on May 15th, 2011 at 2:23 pm said:

i really want to play dc universe again and therefore cant wait till the playstation store is operational again because without it even if dc servers are up beforehand i and my friend cant play cause even though we dont gotta we can pay. plus with all that good stuff with playstation plus i so cant wait for that i wanted to buy a membership to that for so long but i wish it was not under the current terms that i am getting it but anyway im thrilled and cant wait i will be downloading like crazy but only what i really want not really dont want and dont need and will take up my hard drive!

well fellow brothers and sisters of playstation our world is back not completely but it is back have fun and play nice! and remeber never ever take anything for granted!


+ john_5313 on May 15th, 2011 at 2:24 pm said:

cant play (


+ T-Bag_ur_mom24 on May 15th, 2011 at 2:32 pm said:

ZoneKill98 ya me 2(i live in LA) but for a little bit now it works


+ JAY_LOKZ on May 15th, 2011 at 2:57 pm said:

thank for the info


+ patriotsrul12 on May 15th, 2011 at 8:16 pm said:

come oooooooooooooonnnnnnnnnnnnnnnnnnnnnnnnnnnnnn


+ JIMvc2 on May 15th, 2011 at 8:31 pm said:

Please psn be online this week :)


+ LIZCHO on May 16th, 2011 at 1:04 am said:

Is back online Now ?????????????????


+ littlebudda173 on May 16th, 2011 at 5:29 am said:

ok,, finally we get back on line and less then 24 hrs we get kick out lol .. i thought we was gonna get a free item for the 24 days waiting period for being a ps3 loyal gamer?? anyone know if this is true?

and why does xbox get cod blk ops expansion before we get ours?? they had the 2nd exp for over a 1/2 a month..


+ Night2015 on May 16th, 2011 at 7:29 am said:

Wow nice to see all of you excited about the psn being back….however I would rather have the promised
identity theft protection Sony has promised.Guess you wont be as excited if we all start getting bills from
creditors weve never dealt with before.


+ BATDANs on May 16th, 2011 at 11:20 am said:

I really don’t know why there were people complaining about this saying that it was Sony’s fault that the network was down for so long. You should be thankful that Sony did this to protect your identity.


+ guy1350 on May 16th, 2011 at 12:30 pm said:

Okay that’s fine. But in the middle of this mess I had changed ISP and ended with a new email address. SONY keeps sending notifications to change my password to my old address which no longer exists. I am quite confused and loss about this …


+ whacky-9 on May 16th, 2011 at 12:54 pm said:

this suks


+ Xmanny23 on May 16th, 2011 at 2:39 pm said:

i still can’t get on the store on MediaGo. is this because i still connected


+ Xmanny23 on May 16th, 2011 at 2:40 pm said:

i still can’t get on the store on MediaGo. is this because i’m
still not connected


+ TONY_CORLEONE_19 on May 16th, 2011 at 3:02 pm said:

XBOX 360 SUCKS! …Its all about the PS3. You guys should see the Russian Guy Blowing up his 4TH XBOX
with crazy guns!


+ moyo911 on May 16th, 2011 at 4:22 pm said:



+ Night2015 on May 16th, 2011 at 4:56 pm said:

Really 423 too protect our identity?Hmmm hows about encrypting our data?That sure would have been nice.


+ iplay_buttnak5d on May 16th, 2011 at 10:55 pm said:

I got a kicked out and got a message that someone else was signed in with my Playstation Network ID but i was still able to stay online and play. anyone else?


+ DrWevil on May 17th, 2011 at 3:56 am said:

Been using Qriocity for a few months now and like it.

Ive been looking through all the songs I love while growing up and most of there are there and quality is great. :)

However occasionally I go to the top 100’s and get frustrated with in a few songs and usually go no further than the next crap song beacause you CANT skip the song. You can see the next one but you cant skip the playing song……… WHY?

Seems stupid.

Unless its fixed ill be going with Google Music the day it starts in Australia.

It would be great if there were a droid Qriocity I guess it will only be Sony phones that could use it. Shame coz Qriocity isnt enough to tempt me to buy a SE phone plus I’m stuck with my HTC till the end of my contract….not that THAT is a bad thing. But unless the lack of skip in the top 100 and non sony phone being able to use qriocity it will be Google Music for me.


+ Dashowstoppr2011 on May 17th, 2011 at 11:23 am said:

and make sure it indeed works Further more and here’s the real Kicker they can manually reset and send you the email links that don’t work but You have to go 14 before such an email actually arrives. So Yeah Sony You really Value Us as the consumer my Ass Quit Lying to people


+ Dashowstoppr2011 on May 17th, 2011 at 11:27 am said:

Maybe just Maybe what Sony really needs is a another law suit against them but this time from the Entire PS3 Community as a whole unit then they’ll have no choice but to actually listen and more to point truly respect and value the consumer whom which keeps $$$$$$$$$$$$$$ in their pocket buying systems and games in stead of their continue lip service and run around Very Frustrating and Highly disrespectful Sony on your Part just sayin.


+ Night2015 on May 17th, 2011 at 12:17 pm said:

Some firm in Califorina already started a class action law suit for psn and qurocity users.
Its for not encrypting our data as well as not telling us that our data may have been
stolen until a week after the fact.


+ supermichael64 on May 17th, 2011 at 1:48 pm said:

is the playstationnetwork back on? whats happening? can someone please tell me whats going on?


+ REYES-09 on May 17th, 2011 at 3:51 pm said:

I’m proud of Sony, cause they are trying their best to bring the server back. I want to play Resistance: Retribution Online already. :,(


+ whacky-9 on May 17th, 2011 at 4:53 pm said:

how much more time……its takin too long


+ ElPasoTx72 on May 17th, 2011 at 8:12 pm said:

Hello Every body So glad to be back ON LIne…Woooooo Hoooooo…………Sony best be breaking out some Cash or Free online goodies for all the trouble.for getting our Personal Informaion “Stolen”………Yeah….Hew Haw………..Watch me now………Arrrrrrr…..Can you say…..Geeeeek………Nerd……..


+ ElPasoTx72 on May 17th, 2011 at 8:15 pm said:

Hey how long will My girl friend who lives in Guadaljara, Jalisco Mexico be on line,…..She is very up-set. Why is Sony making her wait so long. NOT COOL …She’s dieing too play Battle Filed Bad Co. 2……..Yeah……


+ xBraiNshOcK on May 17th, 2011 at 8:36 pm said:

oh i cant wait to play some inFAMOUS AND DEADNATION!

THX SONY! When it comes to gaming you guys never disappoint me!


+ boobinz on May 18th, 2011 at 2:34 pm said:



+ elitehorn on May 18th, 2011 at 3:11 pm said:

Cant wait for playstation plus!


+ powmeister221 on May 18th, 2011 at 4:23 pm said:



+ ghostface20xx on May 18th, 2011 at 10:27 pm said:

HAAA HAAA HAAAAAAA Sony Your such a Tease :) Now turn it back on!


+ ghostface20xx on May 18th, 2011 at 10:31 pm said:

Man i cant get stuff FRom RLS too thats down !@#$!


+ nynyhernan5 on May 19th, 2011 at 6:32 pm said:



+ araimond on May 20th, 2011 at 7:07 am said:

WOW This is the worst response to a data breach that I have ever experienced. My paypal account got compromised yesterday and the 800 HOTLINE number to Sony tells me they cant handle the call volume and tells me to just hang up and try again. Right, I have alrady spent 2 days trying to fix this and now I am going to spend the day calling your number because a month after you gave out all my personal data you still DONT HAVE A SOLUTION!


+ curiousecat on May 20th, 2011 at 7:17 am said:

What again?! another intrusion..Well, So much for the new security. I am no longer going to have the PS3 online. Oh wait weren’t we warned the the site was up and running that there would be another attack? Didn’t the hackers say that they had access still? Well. , glad I heeded the warning.

Online Intruder Broke Into Sony Internet Subsidiary’s User Accounts

“Although we can’t completely rule out the possibility that there is a connection with the PSN issue, the likelihood is low,” said Keisuke Watabe, a spokesman at So-net Entertainment. He said it was unlikely because the method of intrusion used was so different.

So-net, which is about 58% owned by Sony and a Sony financial unit, said the points from 128 customer accounts were redeemed without permission. Another 73 accounts were accessed, but the points were not redeemed. Also, 90 e-mail accounts on the So-net network were compromised.


+ curiousecat on May 20th, 2011 at 7:30 am said:

I do have one serious question, if the PSN continually gets hacked time and time again, what will become of the PS# games and such? It appears that our PS3s are not the items needing security but we as the consumers need some way to secure our selves?

All I want to Know is this how the PS3 is going to end? Continued attacks up on the services until the plane goes down in a fiery ball? I am very curious as to what will come if The PSN is continually attacked?

I think Sony has awaken and entity that is extremely sophisticated and heck bent on destruction of the cooperation its self. Sony, I think you have a “God Zilla:” on your hands.

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