PlayStation.Blog
PS4 - Batman Arkham Knight

Q&A #2 for PlayStation Network and Qriocity Services

Patrick Seybold's Avatar + Posted by Patrick Seybold on Apr 28, 2011 // Sr. Director, Corporate Communications & Social Media

Yesterday, we addressed a number of your questions relating to the malicious intrusion into our network. You can find that FAQ here. As we get closer to restoration of service, here are more answers to your questions, many of which are more gaming related:

Q: Will our download history/friends list/settings be affected by the PSN downtime?
A: No, they will not.

Q: Will trophies that were earned in single-player offline games during the outage be intact when the service resumes?
A: These trophies are intact and will be re-synched when the network is once again operational.

Q: Will my PS+ cloud saves be retrievable?
A: Yes, once PSN is restored.

Q: What if we have a subscription to PS3 MMOs DC Universe Online or Free Realms? Will we get compensation for that?
A: From Sony Online Entertainment: “We apologize for any inconvenience players may have experienced as a result of the recent service interruption. As a global leader in online gaming, SOE is committed to delivering stable and entertaining games for players of all ages. To thank players for their patience, we will be hosting special events across our game portfolio. We are also working on a “make good” plan for players of the PS3 versions of DC Universe Online and Free Realms. Details will be available soon on the individual game websites and forums.”

Q: Will there be a goodwill gesture for the time we haven’t been able to utilize PSN/Qriocity?
A: We are currently evaluating ways to show appreciation for your extraordinary patience as we work to get these services back online.

Thank you for your continued feedback.

//Add Your Own

455 Comments

PAGE 1 2 3 4 5 6 10

151

+ Pyrokid16 on April 29th, 2011 at 7:59 am said:

HEYYY IM LOGED IN I COULDNT LOG IN DAYS AGO THAT MEANS PSN’S BACK UP YEAAAAAAAAAAH


152

+ Pyrokid16 on April 29th, 2011 at 8:01 am said:

HEY SONY if it isent i big deal could you edit the settings of the psn to were we can change our user names that way the hackers dont have our users anymore thanks(Brett Michael Stevens)


153

+ datastorm98632 on April 29th, 2011 at 8:03 am said:

AFP – Sony is being sued in US court by gamers irked by news that a hacker cracked PlayStation Network defenses and pilfered data that could potentially be used for fraud or identity theft.

Separate cases filed in different district courts in California on Wednesday accused Sony of being negligent and breaching its contracts with PlayStation Network users.

Both suits seek damages and class action status.


154

+ Vinland_Krauser on April 29th, 2011 at 8:07 am said:

@147
No my comment is NOT awaiting moderation. The warning message didn’t appear in it, you are making this up.
I am NOT saying you are related to a hacker group. In comment 138 you said “I do not forgive nor do I forget”, which sounds similar to Anonymous’ most famous line “We do not forgive, we do not forget”
In my comment in 144, i expected your comment not to be originally from an anonymous source. Note that I didn’t capitalize it, I was not meaning the group.
If you don’t want people thinking wrong of you, start making more sense in your comments and think about what you are gonna say. Everyone is free to say whatever they want, but must be ready for whatever repercussions it may cause.


155

+ datastorm98632 on April 29th, 2011 at 8:08 am said:

at any rate all you have to do is Google and you will find the answers.


156

+ Vinland_Krauser on April 29th, 2011 at 8:10 am said:

@151
If you were the one who brought up the subject, you should be able to answer these questions. If not, this conversation is over.


157

+ B-Real206 on April 29th, 2011 at 8:15 am said:

@144 your boy data is an obvious GeoSnot supporter. Thats where the quote came from.

@data if your soooo disappointed in Sony, MOVE THE [censored} ON! There are other video game consoles you can own.

@Sony Thanks for the updates! I changed my passwords and canceled my card. My one question.
Could we get Legend of Dragoon as a PS1 classic sometime soon. I can’t imagine what the hold up on that game is.


158

+ datastorm98632 on April 29th, 2011 at 8:17 am said:

@Vinland_Krauser
hmm i guess i should have substituted your for my lol… When ever we post links to sites the get moderated.. i meant to say my links are awaiting for moderation, because they are of sites that contain the data where i been getting it from.. All you have to do is Google and you yourself will learnat how big this is, you may evn come to learn that this issue will cost the people who many manufacture credit cards some money as well. go do the home work yourself. you will indeed find out at what the Us Government is doing and is planning to do. and yes, Sony did know of the weakness and they never corrected it and because I learned of the breach that was eminent, I removed my CC 1-2 months in advance. Now if Sony Truly didn’t remove that data like they said the did.. Then that is another issue for us consumers. at any rate you your self can research all filiated sites as well as the comments made on the Stock market tyo 6758


159

+ Gerry_the_Veg on April 29th, 2011 at 8:19 am said:

HEY GUYS CHECK THIS OUT!!! SUPPOSIBLY THEY HAVE BEEN USING THE CREDIT CARDS AND HAVE BEEN TALKING ABOUT THEM IN FORUMS. AND THEY OFFERED SONY TO BUY THE INFO BACK BUT THEY REFUSED!!!!!!!!!!!!!!!!

http://www.guardian.co.uk/technology/blog/2011/apr/29/playstation-network-hackers-credit-cards


160

+ Gerry_the_Veg on April 29th, 2011 at 8:20 am said:

HEY GUYS CHECK THIS OUT!!! SUPPOSIBLY THEY HAVE BEEN USING THE CREDIT CARDS AND HAVE BEEN TALKING ABOUT THEM IN FORUMS. AND THEY OFFERED SONY TO BUY THE INFO BACK BUT THEY REFUSED!!!!!!!!!!!!!!!!
http:// www .guardian.co.uk/technology/blog/2011/apr/29/playstation-network-hackers-credit-cards


161

+ jqtaxpayer on April 29th, 2011 at 8:22 am said:

Word around the campfire is that credit card data has, in fact, been compromised and that hackers have attempted to sell it back to Sony. Could you please prove or disprove this? Preferably within the week? ;-)


162

+ B-Real206 on April 29th, 2011 at 8:27 am said:

Aww the poor banks are going to lose a little bit of money replacing cards. Which is what the do anyway everyday.


163

+ datastorm98632 on April 29th, 2011 at 8:33 am said:

For all of you Sony apologists
As a credit card merchant, Sony has some obligations. As defined in the Payment Card Industry Data Security Standard (PCI DSS) Sony is supposed to do the following:

1) Build and Maintain a Secure Network
2) Protect Card holder Data
3) Maintain a Vulnerability Management Program
4) Implement Strong Access Control Measures
5) Regularly Monitor and Test Networks
6) Maintain an Information Security Policy

They failed to do this.
The biggest weakness is Sony assumed that PSN was a private network. A network between a secure PS3 and PSN. How do we know this is Sony’s assumption? Because in a detailed analysis of the network transmissions between a PS3 and PSN a hacker discovered that user credit card data was transmitted to PSN unencrypted.
the fact that Sony didn’t encrypt the data was in violation of the PCI DSS agreement with credit card companies.
any other questions?


164

+ Vinland_Krauser on April 29th, 2011 at 8:35 am said:

@154
YOU brought up the subject by claiming lots of things that don’t have any source to prove. All I’ve been doing this time is asking you to prove your point, yet all you want me to do is search Google.
I know how big this is. I know that banks are gonna ask for a fee to make another card to their users. Sony truly has SOME fault at this. I’m not simply waving a Sony flag here and defending everything. But don’t make up things to make this seem bigger than it actually is.
If you want to post a link, put some symbols between the characters. Comment #34 worked, #60 and #78. This is not an excuse.


165

+ datastorm98632 on April 29th, 2011 at 8:36 am said:

Sony knew since January that user data was at risk, but it did little to nothing to secure that data. It knew that it couldn’t close the hole that was created by failOverflow and George Hotz, that cat was let out of the bag despite “assurances” from hackers that it was secure with FW 3.56. The changes Sony is making to PSN today are changes Sony should have made to PSN months ago. The fact that they didn’t was either negligence or wishful thinking on their part.
And thus is the reason why an educated Consumer is angry.


166

+ Vinland_Krauser on April 29th, 2011 at 8:36 am said:

@158
A detailed analysis made by a hacker…
How can I trust the same guys who took this whole thing down?


167

+ datastorm98632 on April 29th, 2011 at 8:39 am said:

I didn’t mske it up. prove me wrong


168

+ Vinland_Krauser on April 29th, 2011 at 8:41 am said:

@160
These changes are only being applied because the hackers invaded. There was no reason to rebuild the whole network if someone didn’t went through all the trouble of invading it in the first place.
Educated consumers don’t hack. They buy their consoles, they buy their games and they PLAY them normally. How it was supposed to be.


169

+ Vinland_Krauser on April 29th, 2011 at 8:41 am said:

@162
How can I prove that something doesn’t exist?


170

+ Ness_and_Sonic on April 29th, 2011 at 8:46 am said:

Like I said, reset the PS3 registration count for every account back to 0. If hackers registered anyone’s account on their systems, that would be a good way to set things right. (Plus it help those unlucky enough to have at least one unfortunate YLoD and they can’t unregister the system because it’s dead. I would also suggest making it possible to unregister other systems from the one you are on.)


171

+ datastorm98632 on April 29th, 2011 at 8:54 am said:

The Sony PlayStation Network outage has prompted questions about data security and a congressional inquiry, and now you can add class-action lawsuit to the list.
Now if you think that is all false then you have more serious issues then I do. because to warrant a congressional inquiry that is serious.
No one likes a congressional inquiry
Hey if you think I am making all this up then you don’t read business sites.


172

+ Robotronfiend on April 29th, 2011 at 8:55 am said:

Another good update, I’m glad to have the info. I’m getting a lot better at automatically skipping over any comment by Datastorm or Lopez. Is there an “ignore user” feature on here?
I’ve taken the necessary steps to protect myself (about an hour of my time maybe) and have been spending the rest of the downtime remodelling my bathroom. I’ll have the entire summer’s worth of “honey do” items completed before the PSN comes back up! :-)

Looking forward to the next blog update.


173

+ Vinland_Krauser on April 29th, 2011 at 9:04 am said:

@166
Do you even know what I asked you to provide in the fist place? I don’t want info that’s widespread on Kotaku, Destructoid, GamesThirst and whatever.
In comment #138 you claimed that they took off OtherOS because they were losing money. You didn’t provide sources to prove it.
In comment #141 you quoted a very serious accusation and did not tell who said that, nor did you provide links to the source.
In comment #145 you implied that Sony invaded their own network. No links.
In comment #158 you said something about some hacker’s analysis on the credit card data. However, this information can’t be trusted unless its confirmed by someone that isn’t a part of the hacking group. Who can guarantee that they aren’t making this up to make Sony look bad in the press?
I won’t find these answers in Google.


174

+ datastorm98632 on April 29th, 2011 at 9:09 am said:

Consumer Legal Remedies Act (“CLRA”), Civil Code §1750, for Negligence,claims under Business and Professions Code §§17200 and 17500,
et seq
has consistently misrepresented the quality and reliability of the PSNservice and its ability to keep data secure, including, but not limited to its representations in its
Privacy Policy, which states in pertinent part:
Accuracy & Security
We take reasonable measures to protect the confidentiality,security, and integrity of the personal information collected from our website visitors. Personal information is stored in secure operating environments that arenot available to the public and that are only accessible to authorized employees.We also have security measures in place to protect the loss, misuse, and alteration of the information under our control…
On information and belief, SONY failed to maintain proper and adequate backups and/or redundant systems, failed to encrypt data and establish adequate firewalls to handle a server intrusion contingency, failed to provide prompt and adequate warnings of security breaches and unreasonably delayed in bringing the PSN service back on line


175

+ Vinland_Krauser on April 29th, 2011 at 9:11 am said:

@169
I’m not denying that. They failed to protect data. Period.
But what about my questions in #168?


176

+ datastorm98632 on April 29th, 2011 at 9:12 am said:

The harm caused by SOY’S’s false and misleading statements and omissions grossly outweigh any benefit that could be attributed to them.
On information and belief, Sony is and has been aware of the scope of the problems with the PSN service but has failed to take substantial corrective action. On information and belief, Defendant has taken only minimal action in response to consumer complaints.
Is that factual enough for you?


177

+ Vinland_Krauser on April 29th, 2011 at 9:14 am said:

@171
More than enough.
But that wasn’t what I asked you to provide.
Please answer my questions in #168.


178

+ datastorm98632 on April 29th, 2011 at 9:21 am said:

Ok in order for you your self to learn all oll of this google everything I have said do not take my word for it, then return and argue your statement with anything I have said. It is the only way you are going to fnd the answer by you researching the data you ill find what I am saying either to be false or true. My hopes are for people to begine there own search, to investigate for them selves at why this is such an imporatnt issue athand. I am openingup the topic so that people can go out and reearch it. I have included key words and phrases. all you need to do is a little work on your own. it is up to you to research and find what it is I am laclking. if you want to own the device, you need to learn how a company works and how they protect you or in this case did not protect you. You can’t simply take anything for granted . and the other t hing you can’t search only gaming sites, you have to search other recourses like financial sites and a great deal of others to get the full story. Something that very few “gamers” do. all most care about is when can I play. but the more advanced users are the ones that question “How are we protected?”


179

+ Cyb3rfr34k-iso on April 29th, 2011 at 9:25 am said:

@ datastorm98632

we already made all thoses researchs 7~8 days before you just starting to understand what is really happening…


180

+ Vinland_Krauser on April 29th, 2011 at 9:35 am said:

@173
If you claim something, you should be ready to provide people with means to find out if they are true. But i searched here so let’s see.
#138: Sony claimed this in a lawsuit. Fine by me I guess, but what if they did it for both reasons?
#141 GeoHot said that, I see. Does he have any proof? Does he work at Sony to know if all execs are like that? After all that has been said and done up to this point, it would be no surprise if this statementent was merely done out of spite and a way to make Sony look bad on the press.
#145 No results for my search. Provide sources or it’s bogus.
#158 Saw the comment, nothing new. Give me anyone’s confirmation about this that doesn’t belong to the hacking group.


181

+ Vinland_Krauser on April 29th, 2011 at 9:39 am said:

Why is my comment not showing up? Did my cookies expired?


182

+ B-Real206 on April 29th, 2011 at 9:48 am said:

Nice, rumor mill is saying that their going to preview Starhawk next month!!

6 weeks till E3, NGP name price reveal!!!!


183

+ Vinland_Krauser on April 29th, 2011 at 9:51 am said:

Ah, there it is.


184

+ Vinland_Krauser on April 29th, 2011 at 10:04 am said:

@178
Your hopes are for people to always search for everything you say? This is a lazy way to justify not providing source for your information.
If you want to own the device, you must be aware that it has a pretty big TOS that you MUST read and agree to use their services. And I can’t expect any business to run totally safe because hackers will always exist. That’s why I didn’t register my CC info.
There are tons of “gaming websites” that ARE telling the whole story. VGChartz, GameInformer and others are more trustworthy than FOX News. And everyone that has a credit card is concerned, not just advanced users. Even people that don’t have them are worried about their personal information.


185

+ BrianC6234 on April 29th, 2011 at 10:09 am said:

My question is has the FBI found the dumb hacker and figured out where they are? If they’re in a country that refuses to help I recommend the US government drop some bombs on them until they come to their senses.


186

+ HairyToeKnuckles on April 29th, 2011 at 10:10 am said:

I resubbed to Xbox Live Gold last night. You see what you made me do, Sony?! I feel so gross now, but I had to! Thanks alot, Sony!


187

+ Vinland_Krauser on April 29th, 2011 at 10:11 am said:

@186
Enjoy! :D


188

+ NeoX360 on April 29th, 2011 at 10:32 am said:

@163/ datastorm98632 – and you are basing all your “facts” on the rumors of what a Hacker said in some hacker forum? None of these rumors can be substantiated. And unless you work for Sony and no first hand that they did not meet the standards set forth for Credit Card merchants you can’t say they didn’t. NO SYSTEM IS 100% SECURE.

Now obviously something went wrong and Sony missed something, but that does not mean that everything was as the hacker said either as those are 100% rumor and you stating them as fact is ridiculous.

Any other rumors and assumptions you want to comment on?

Don’t get me wrong I am not apologizing for Sony, they obviously screwed up. But as imperfect people we all make mistakes. It doesn’t do any good to spread hacker FUD.


189

+ Vandaliser on April 29th, 2011 at 10:38 am said:

some free games and bringing justice to those hackers is neough for me sony


190

+ Zee_009 on April 29th, 2011 at 10:52 am said:

cloud for everyone! plz?


191

+ Autoxfool on April 29th, 2011 at 11:11 am said:

Ugh…this grind in DLC ClapTrap is just insane to get to non-gold trophies. I’ve done less work finishing games. Sheesh, what a huge PIA. Going on 4-5 hours total, and managed to get 1 of the 3. Only need ~15-25 items. Shouldn’t take this long.

Lalala I’m not even reading the debate anymore. Point is moot. Been said over and over for a week now. Can we talk about games again? Sheesh!


192

+ Cyb3rfr34k-iso on April 29th, 2011 at 11:17 am said:

@ Autoxfool

Wait for me for thoses borderland trophies when the psn come back online.
i know exactly how to get theses ones very easily.
but you have to NEVER shoot at the MEGA INTERPLANETARY NINJA ASSASSIN CLAPTRAP! LOL


193

+ Cyb3rfr34k-iso on April 29th, 2011 at 11:19 am said:

just take all drop i’ll make by killing all claptraps coming out of the “MINAC” and you’ll get all items/trophies you need. xD


194

+ Autoxfool on April 29th, 2011 at 11:22 am said:

I know Cyber….where do you think I’m hiding at? :) I figured that part out 2 hours ago………and still waiting on oil cans and pizza. i JUST finished the bobblehead ones. After these, then onto the Armory to finish that one up. Sitting at 88% complete but at least I got my platinum. yeah! (my 2nd one, so let me be excited. heh)

I’ll wait for you for the Underdome arenas. :)

What level you got your character at in DH:A? And anyone out there got a fighter around level 47? I need a tank! :)


195

+ FRANKMAN1 on April 29th, 2011 at 11:39 am said:

@Autoxfool The Underdome is reaaaally hard and you get nothing in return :/ well the trophy atleast


196

+ Cyb3rfr34k-iso on April 29th, 2011 at 11:40 am said:

the only game i played since psn is down is Mass Effect 2 Arrival DLC :D


197

+ Cyb3rfr34k-iso on April 29th, 2011 at 11:42 am said:

@FRANKMAN1
not that hard when you have infinite armor + 99999999 damage shotgun LOL
i’ll give you some if you want when the psn is back.


198

+ daabulls on April 29th, 2011 at 11:46 am said:

Free game downloads? Or credits?


199

+ Autoxfool on April 29th, 2011 at 11:48 am said:

No mod stuff for me. I’ll use what the game gives me. I’ve got a really good shield and some sweet weapons so unIess it’s a boss or the underdome, I’m usually just fine. :) I did the first set of the underdome without too much issue, but I keep getting to the 4th or 5th of the 2nd set and dying….no one there to revive lil ole me. :(

Anyways, since I last posted….20+ minutes ago…I’ve got ONE item I’ve needed….1 pizza. Haven’t had an oil can in nearly 40 minutes. This blows chunks. *sigh* Can’t wait to be done with it already. 5 hours….just utterly lame for 3 trophies in a DLC. And I thought the 250 braaaaaaaaaaaaaaaaaaaaaains was bad.


200

+ Cyb3rfr34k-iso on April 29th, 2011 at 11:50 am said:

@ daabulls
free washing machine credit


PAGE 1 2 3 4 5 6 10
Comments are closed. We close the comments for posts after 30 days