Final Fantasy XV

May 06

Service Restoration Update

Patrick Seybold's Avatar Posted by on May 06, 2011 // Sr. Director, Corporate Communications & Social Media

As you may know, we’ve begun the process of restoring the service through internal testing of the new system. We’re still working to confirm the security of the network infrastructure, as well as working with a variety of outside entities to confirm with them of the security of the system. Verifying the system security is vital for the process of restoration. Additional comprehensive system checks and testing are still required, and we must complete that process before bringing the systems online.

As you’ve heard us say, our utmost priorities are the security of the network and ensuring your data is safe. We won’t restore the services until we can test the system’s strength in these respects.

When we held the press conference in Japan last week, based on what we knew, we expected to have the services online within a week. We were unaware of the extent of the attack on Sony Online Entertainment servers, and we are taking this opportunity to conduct further testing of the incredibly complex system. We know many of you are wanting to play games online, chat with your friends and enjoy all of the services PlayStation Network and Qriocity services have to offer, and trust me when I say we’re doing everything we can to make it happen. We will update you with more information as soon as we have it. We apologize for the delay and inconvenience of this network outage.

//Add Your Own


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+ SpaceHamster1 on May 7th, 2011 at 12:50 pm said:

So as a software engineer, I find this absolutely funny as all hell.

From the reports I have read, they were either running 2 year old, un-patched Apache Web Servers. Now this given the complexity of their system, let’s say they were running jBoss instead of Tomcat servers, and most likely Apache load balancers as well. On top off all of this they had no firewall running on the web servers as well.

The great thing about open source products is that if there is ever a vulnerability, it is quickly found and patched. The down side of this is everyone knows about them. Which would be fine, if YOU PATCHED YOUR DAMN SERVERS, and don’t even get me started with the whole no firewall thing. The start up I worked at a few years ago, with 8 people in the company, had better damn security than Sony.


+ HZR1013 on May 7th, 2011 at 12:51 pm said:

OK Sony, sine you’re making me wait longer, I get to change my name.


+ SpaceHamster1 on May 7th, 2011 at 12:51 pm said:

Given these further delays, I can suspect one of two things.

First, they had absolutely no relative backups of the systems that were compromised. Either they were way to far out of date, or they just simply didn’t have any. They are rebuilding their entire infrastructure from scratch.

Second, they had almost zero security in place up until the time of the attack. Now that they got burned, they are spending this time to engineer a completely new security infrastructure. I tend to lean towards this one as the “final” testing they alluded to has poked some holes in their new set-up that need to be fixed further.

Either way, this is truly amateur hour at Sony.


+ FIREKNIGHT2029 on May 7th, 2011 at 1:26 pm said:


This is very disappointing but I will continue to endure. I’m sure you guys are looking out for what’s best for us. I really blame the hackers for all of this, and I hope we get PSN back soon so that we can all continue gaming and having fun.


+ blakseed on May 7th, 2011 at 1:49 pm said:

People on here talking about Sony stocks wtf does that have to do with us wanting PSN back? People talking about switching to xbox, do it. No one cares.


+ jbk1925 on May 7th, 2011 at 1:50 pm said:

Guy’s same SH#T as always…………….we have been waiting for what 1 week ,2 weeks. Next update: “As you heard us say before, we are trying to restore online Gameing, Music, Videos, Movies, MLB.TV. Please be patient with us ect….ect….ect…” “Com’on Man” WTF


+ cuest1231 on May 7th, 2011 at 1:52 pm said:

or they really aare not working on it day and night but after coffee hr. tea time oh and cocktail hr. by then they cant remember what they were doing. there are no experts doing the job or it would be up. SONY BUY BACK YOUR SYSTEMS AT COST since you do not care. this has taken longer then a new setup.


+ cuest1231 on May 7th, 2011 at 1:54 pm said:

Sony is laughing at all the PSN players. This will hurt them more then they thought due to wait time


+ digitalman123 on May 7th, 2011 at 1:56 pm said:

I think PSN’ll be back up tomorrow…


+ GrimReaper4383 on May 7th, 2011 at 2:06 pm said:

i dont see going online tomorrow…


+ angelspawn77 on May 7th, 2011 at 2:38 pm said:

PSN better be MEGA hard to hack if you guys are taking this long, rather wait and have PSN secure than a rushed PSN that could get hacked again easily. Hope its up this upcoming week.


+ shredder110 on May 7th, 2011 at 2:46 pm said:

Look it’s cool that you guys are tracking down the criminals for this but just hook us back online already. That’s why I bought this damn ps3 in the first place!!!!!!!!!!!


+ shredder110 on May 7th, 2011 at 2:47 pm said:

Sony is a major company that CAN’T HIRE SMART PEOPLE.


+ liquidypoo on May 7th, 2011 at 2:58 pm said:

Hey Sony, protip: don’t forget to add some sort of basic code redemption feature to the basic online relaunch. Otherwise people who picked up games that have code based bonuses during the outage (such as Mortal Kombat) will have to wait even longer to redeem said bonuses. In Mortal Kombat’s case, they wouldn’t even be able to play the game online, as far as I can tell.

So yeah, try to make some basic way for people to be able to redeem promo codes or else some people might be screwed out of playing certain games online for even longer.


+ Mr13ig_13ong_Rip on May 7th, 2011 at 3:03 pm said:

@ blakseed

People are talking about Sony’s stock because it is dropping due to the PSN being down. The network isn’t just used for online gaming smart guy. There is a huge commerce happening on a daily basis on the network, a few examples are; People BUYING GAMES, ADD-ONS, THEMES, PlayStation Plus subscriptions, hell even people buying clothes and what not for PlayStation Home. Then you have Hulu Plus, Netflix and Qriocity services to name a few. Point here to you blakseed is all this generates a huge daily revenue otherwise known as $$$$$$ (77 million subscribers).

If their stock dwindles to nothing then you can expect some MAJOR delays in the Network being back up if ever again. Not to mention class action lawsuits that have been filed against Sony for our personal data and credit card info being accessed by an outside party. If they would have had firewalls in place with Apache we wouldn’t be having this discussion.

And I would think that Sony would “care” if they started losing customers left and right to Microsoft’s XBOX Their main competitor. Ummm maybe you should smarten up before you show your ass to the world wide web blackseed, us consumers are what keep these company’s alive.


+ GrimReaper4383 on May 7th, 2011 at 3:05 pm said:

even with these issues. im still gonna buy the psp2.


+ ambsnake on May 7th, 2011 at 3:08 pm said:

when the psn will be back up, will u post an update here or will it just be out of the blue and we hav to check ourselves?


+ Xaeroe on May 7th, 2011 at 3:17 pm said:

but ps3 only does everything :P


+ liquidypoo on May 7th, 2011 at 3:23 pm said:

Hey #186, just a heads up: Netflix has nothing to do with Sony’s income. In fact, depending on which one of the 4 Netflix applications you have on your PS3, you can still use it. I should bold this for anybody who actually reads comments: You can still use Netflix. Just choose the Netflix application, and every time it bugs you to log in, just try anyway and hit O when it gives you the maintenance message. If you have to try more than 5 times, unfortunately you won’t be able to watch stuff on Netflix. I’m able to get through to the movie list on the second log in attempt.


+ blakseed on May 7th, 2011 at 3:34 pm said:

Hey Mr. I’m only a lowly gamer here. I don’t own Sony stock, and people who are clearly trolling don’t either I’m sure. Good thing there are gamers like you to put little ol’ me in my place. I’ll be sure not to show my [DELETED] to the worldwide web to often. Don’t want to look like a [DELETED] that’s more interested in stocks and financial problems then when PSN is coming back up.


+ Mr13ig_13ong_Rip on May 7th, 2011 at 3:48 pm said:

@ #190

Sony does receive royalties for allowing Netflix to provide their service through the PS3 platform. Granted it is a small sum compared to the other ways they make their money but it’s still revenue that helps keep them in the black. They have a contract stating so.


+ blakseed on May 7th, 2011 at 3:48 pm said:


Maybe I should pick my words more carefully. Feels like I’m smartening up already.


+ Mr13ig_13ong_Rip on May 7th, 2011 at 3:51 pm said:

@ #190

Oh yeah forgot to tell you good idea posting the fact that you can still access Netflix with the server down. I have been meaning to give all the ppl a heads up that are complaining about not being able to use it, but never got around to it. I was too busy watching all 80 episodes of Prison Break lol


+ Mr13ig_13ong_Rip on May 7th, 2011 at 3:54 pm said:

@ blak

Good stuff bro


+ blakseed on May 7th, 2011 at 3:57 pm said:

Oh, by the way, I show my a** on the worldwide web proudly. Don’t like it, don’t look.


+ blakseed on May 7th, 2011 at 3:59 pm said:

Dang, now I feel like an a**. lol


+ KingLazy93 on May 7th, 2011 at 5:00 pm said:

WOO-HOO!!! Give it up for Day 16!!

seriously I’m bored without psn and did almost everything


+ ssmarcos3 on May 7th, 2011 at 5:12 pm said:

i can’t wait…..


+ BEASTXJASON on May 7th, 2011 at 5:20 pm said:

Already cancelled all my pre-orders and now Im seriously thinking of selling my ps3. Not because psn is still down but for the simple fact that I dont think I can trust Sony to keep my information safe anymore. Ill wait to see what this welcome back program is all about and what the free protection is but it is on my mind. Feel sorry for the Brink pre-orders


+ GrimReaper4383 on May 7th, 2011 at 5:25 pm said:

this is why i use psn cards.


+ s1mpl3______j4ck on May 7th, 2011 at 5:30 pm said:

lets make a pool.
$10 playstation card minimum buy in,
bets are on when PSN is up and fully functional.
0:1 now-31st of may
2:1 week of the 8th,15th,22nd,29th (pick 2)
4:1 week of the 8th,15th,22nd,29th (pick 1)
28:1 day of 8th-31st (pick 1)

any takers? :P


+ Zinacef on May 7th, 2011 at 5:30 pm said:

Unfortunately, this might be the end of the PSN as we know it. Seems like these hackers have the upper hand and have sent Sony back into the dark ages or the days when online gaming was nonexistent.


+ s1mpl3______j4ck on May 7th, 2011 at 5:31 pm said:

Just kidding, i could never justify or even be associated with gambling haha
.. its against the law!! in one country anyway.


+ Bark-n-lice on May 7th, 2011 at 5:33 pm said:

Bethesda is going to love Sony when Brink sells like crap next week with the PSN down. I’m sure your 3rd party publishers are loving you right now.


+ DopeBoy3010 on May 7th, 2011 at 5:39 pm said:

sony = false hope these days
and ATOMS11 ” take your time i got your back? who needs your support man get a life dude……… they do what they must do.


+ DopeBoy3010 on May 7th, 2011 at 5:47 pm said:

+ FireDragonGod
i’m with you man


+ DopeBoy3010 on May 7th, 2011 at 6:01 pm said:

see guys how hypocrites you are, read the last update posts about psn restoration within a week (false hope) and compare them with these posts. at that time i posted there its not gonna happen (psn restoration within a week) and you guys were about to kill me but now……………..
Don worry this time psn is gonna come back but more beautifull( XMB upgrade), more powerful n safer than before


+ ssmarcos3 on May 7th, 2011 at 6:13 pm said:

@207 hopefully we a huge firmware with new features best cased scenario


+ Conrad_Max on May 7th, 2011 at 6:24 pm said:

I plan on pre-ordering three games next week. The Network will recover. Too much has been invested by Sony and the PlayStation Community to call it quits due to panic thinking and bandwagon hopping.

See you on the flip-side.


+ reddragoon_2005 on May 7th, 2011 at 6:38 pm said:

Hey Sony. I know you want to give us an update on how close you are but can you give us players a few time frames. For example if all goes well it will be up next week and if not it will be up in about a month or two. That would really help us players get ready for the new stuff and/or security measures. Please consider this because a few people are really nervous or angry for not knowing when it will be up. So can you PLEASE send us an approximate in the next blog report.


+ lyfestory on May 7th, 2011 at 6:51 pm said:

do what ya gotta do, guys… not all of us are impatient… i can wait…

just wish you’d be posting more on development of games and other such things during these times… make the PS Blog less depressing for some of these gamer folk…. gaming news, i thought that was part of the purpose of this site…..


+ ElChingon2588 on May 7th, 2011 at 7:44 pm said:

Thinking os switching my Pre Order games. Sony cant give us a date and doesnt even matter cuz when they do they always push it back. Here we go again like in the beginning when pple called it DelayStation


+ KingLazy93 on May 7th, 2011 at 8:57 pm said:

Sony just bring back the online please!!!


+ PennStateCivic on May 7th, 2011 at 9:31 pm said:

well sony is screwed as far as sales go for future games/console shoppers. i have a feeling xbox gets happier every time they give us an “update”


+ Alternate_Larz on May 7th, 2011 at 9:54 pm said:

I think everything purchaseable on PSN should be half off for at least a week. That would be enough of an appology for me.


+ vjlethal on May 7th, 2011 at 9:58 pm said:



+ Movie_Profile on May 7th, 2011 at 10:00 pm said:

At the rate things are going, Duke Nukem Forever will be out before PSN will be back. When that happens, Sony will have a hell of a time living that down.


+ MarkakaJin on May 7th, 2011 at 10:03 pm said:

When it will be back up? I want to own some noobs on Black Ops. A guy like me needs his stress relieved, you know?


+ karolinka2006 on May 7th, 2011 at 11:00 pm said:

Kurwa pusteto uz do pici


+ noVember_rainn on May 7th, 2011 at 11:27 pm said:

Blah blah blah just get the network up already

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