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PSN FAQ – Restoration Questions Answered

Jeff Rubenstein's Avatar + Posted by Jeff Rubenstein on May 16, 2011 // Sr. Social Media Manager

Now that PlayStation Network is once again operational, a great many of you are once again enjoying playing games online. Of course, that’s only part of the Network’s offerings – and you’ve got some questions about how the downtime affected planned releases and online events. Here are answers to some of the more pressing queries:

Q: So what exactly is working right now?
A: Sign-in for PlayStation Network and Qriocity (including the resetting of passwords), online gameplay for PS3 and PSP, playback of rental video content on PS3 (if within rental period), Music Unlimited powered by Qriocity on PS3 (for current subscribers), access to services such as Netflix, Hulu, Vudu, and MLB.tv, “Friends” category on PS3 (including Friends List, Chat Functionality, Trophy Comparison, etc), in-game leaderboards, and PlayStation Home.

Q: I’m having trouble changing my password/I forgot which email I used on my account/I used a fake email to set up my account.
A: Click here for a set of tips on resetting your password. If you’ve gone through the process and are waiting for an email from us, please note that the very large number of requests has caused certain ISPs to slow the rate at which recipients get emails from us. Please be patient as the systems work through the backlog.

Q: The PlayStation Store hasn’t updated since April 19th. When can I download digital games that were planned to be released since then?
A: To date, three Tuesday publishes were missed, which included items like Under Siege and the MotorStorm Apocalypse demo. Rest assured that you won’t miss any of this great content. To catch up on the large amount of material, we’ll be publishing to the PlayStation Store multiple times per week once commerce functionality is restored.  We will update the PlayStation.Blog with information on timing of the Store restoration, as well as the full list of new content as each publish occurs.

Q: How will PlayStation Plus members be affected by the PSN downtime? A number of games/items were slated to go live or come down on April 26th.
A: We will be picking back up with the PlayStation Plus content calendar where we left off to ensure that you won’t miss out on anything.

Q: Sucker Punch has indicated that they will extend the inFAMOUS 2 beta. Any details?
A: Sucker Punch is evaluating extending the inFAMOUS 2 beta, as well as expanding its scope. Stay tuned for more details here in the coming days.

Q: Is anything special planned for the SOCOM 4 multiplayer community?
A: Zipper will announce details on activities to re-engage fans of SOCOM 4 who have patiently waited to play online.

Q: What about the Call of Duty: Black Ops Double XP weekend that was missed while PSN was down?
A: We have been in discussions with our friends at Treyarch, and they have ensured that all Call of Duty: Black Ops fans will get an extra Double XP event as soon as PSN comes back online. We don’t have details on timing just yet, but look forward to an announcement as soon as we have news.

Q: How can I redeem the Welcome Back offer that was mentioned by Kazuo Hirai? What’s in it?
A: Hang tight – we’ll be announcing all the details soon.

Q: How can I sign up for the Debix AllClear ID Plus protection announced last week?
A: More details are coming soon.

Q: When will the PlayStation.Blog start talking about games again?
A: Tomorrow! Thank you for bearing with us as our role changed over the past few weeks. We’ll be once again talking games every day leading up to E3, which is just a few short weeks away.

If you’ve got a PSN-related question that remains to be answered, please ask below, and we’ll do our best to answer.

//Add Your Own

1,969 Comments   12 Replies

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1951

+ MarquisWare on May 28th, 2011 at 10:02 am said:

When will the playstation store be ready and opened again?


1952

+ prisoner245 on May 28th, 2011 at 11:07 am said:

I would really like cross game chat please? Thank you:)

-prisoner245


1953

+ Uncle_Vlad88 on May 28th, 2011 at 1:08 pm said:

Hello Sony. I would just like to know when the PS Store will be up and running approximately. I am planning on downloading the Red Faction: Armageddon BETA as soon as it’s up. I would be glad if it is returned by the end of Memorial Day weekend. Thank You!


1954

+ i-fell_downdrunk on May 28th, 2011 at 3:22 pm said:

I want my MONEY back!!!!! Ive had the PS3 for the last 3 years and you STILL have never addressed the online game issues. You will NEVER see another penny out of my pocket for your piece of crap network!! And dont give me the free issue.I buy games that you can only ply ONLINE and it sucks!!! FIX THIS FREAKIN NETWORK now!!!!


1955

+ i-fell_downdrunk on May 28th, 2011 at 4:14 pm said:

Sony!!! You get a big fat FAIL!!!! there is something definately wrong with your network or your game console!!! As a long time gamer you have let myself and everyone else down!! i hope you go BANKRUPT you losers!!


1956

+ mephistopholes73 on May 28th, 2011 at 6:07 pm said:

THE NET WORK IS DOWN AGAIN FOR MAINTENANCE!!!!! I THINK THEY’RE PUTTING THE STORE BACK UP TONIGHT!!!! IT HAS TO BE THAT CUZ THEY PROMISED BEFORE THE END OF THE MONTH AND IT JUST MAKES SENSE TO DO IT BEFORE THE END OF MEMORIAL DAY WEEKEND!!!


1957

+ SithLordZero on May 28th, 2011 at 8:59 pm said:

Alright I had a PSN account since 09 but it hasn’t been active for about a year and just recently got active again. (wasn’t able to afford a ps3 or PSP) Do I still qualify for the welcome back stuff or no?


1958

+ SithLordZero on May 28th, 2011 at 9:02 pm said:

BTW I had it active on a PSP but sold it shortly after Lunar for the psp came out.


1959

+ animergamer04 on May 29th, 2011 at 12:02 am said:

Hmm…network is down for maintenance huh? Post number 1956 you can only hope it is coming back online.


1960

+ yudit3 on May 29th, 2011 at 6:18 am said:

thank god psn store is coming up


1961

+ dxfl123 on May 29th, 2011 at 12:18 pm said:

when is the store coming back up?


1962

+ animergamer04 on May 29th, 2011 at 10:05 pm said:

I know they said they would notify us when they would open it back up but I have the feeling the office closed for a bit, so I’m expecting tomorrow for the store if people are lucky it will probably be on.


1963

+ i-fell_downdrunk on May 30th, 2011 at 8:24 pm said:

Your comment is awaiting moderation haha so if you dont like my view of your game network your not gonna post it? haha dont worry…i already told all my friends about your crappy network and game system!!!
Yup!! just post all the good stuff people write haha rule of 200…i tell 200 and each of them tell 200 and so on and so on and so on


1964

+ i-fell_downdrunk on May 31st, 2011 at 1:45 pm said:

yup…just delete any bad press haha Xbox time for me Goodbye Sony Corp!!!


1965

+ chilloutdudy on May 31st, 2011 at 5:46 pm said:

when are they gonna bring the welcome back offer


1966

+ i-fell_downdrunk on June 6th, 2011 at 6:51 pm said:

WELL, I downloaded one of the free games and now it won’t let me download any others? Why does that NOT surprise me. It doesnt even bother me cause i’m so used to Sonys lack of abilty to run an enjoyable online network.


1967

+ griff54342 on June 7th, 2011 at 6:11 pm said:

yo sony help me,theres somthing wrong with my ps3 were i sign in and it tells me after 10-20 seconds that theres an error and then signs me out


1968

+ i-fell_downdrunk on June 10th, 2011 at 8:03 pm said:

Don’t waste you money on a ps3 if you want to game online.It is the WORST online gamimg experience i have ever played!!!! and i mean THE WORST!!!!!!


1969

+ Papito-2012 on June 12th, 2011 at 9:53 pm said:

how do i change my password again


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