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Uncharted 4

Update on PSN Password Reset Process

Patrick Seybold's Avatar + Posted by Patrick Seybold on May 18, 2011 // Sr. Director, Corporate Communications & Social Media

We temporarily took down the PSN and Qriocity password reset page. Contrary to some reports, there was no hack involved. In the process of resetting of passwords there was a URL exploit that we have subsequently fixed.

Consumers who haven’t reset their passwords for PSN are still encouraged to do so directly on their PS3. Otherwise, they can continue to do so via the website as soon as we bring that site back up.

//Add Your Own

972 Comments

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901

+ T-MAC-99 on May 23rd, 2011 at 1:02 pm said:

NUMBER 1000 WOPDEDO!!!!!


902

+ T-MAC-99 on May 23rd, 2011 at 1:03 pm said:

MINUS 100


903

+ mmeunier on May 23rd, 2011 at 1:08 pm said:

Sony can u guys put COD black ops for one of the downloads because im sure lots of people out there are dying to get black ops but dont have enough money i know tryarch is not bonded with the PS3 (I mean by bonded its not only for PS3) but still cmon Sony try to barging with tryarch. I have heard So many people saying everywhere you guys should put black ops as one of the full games please Sony prove to us your the best this is the least you can do to show your gratitude instead of giving us some crappy games and also by black ops i dont mean the map packs i mean the full game. PLEASE PEOPLE WHO EVER AGREE WITH ME COPY AND SUBMIT IT ON THE PLAYSTATION BLOG AND SPREAD THE WORD WE WANT BLACK OPS


904

+ squashman123 on May 23rd, 2011 at 1:09 pm said:

sony finally replied to my email (its been 7 days since i sent the e-mail) they said that the ps store will be up by may 30-31. they also said that the may 24 thing is just a joke and that ps store will not open on the 24th of may. thats unfortunate but i guess what can we do. i guess we will just have to wait. it is useless to complain cuz it won’t speed up the process


905

+ ironm55 on May 23rd, 2011 at 1:11 pm said:

the online network is now online thank you sony.Now i can play with my friends and such cant wait for the store to come back up so i can get my welcome back package.


906

+ ironm55 on May 23rd, 2011 at 1:17 pm said:

I agree with mmeunier Sony you should put Black ops as one the games like mmeunier said lots of people want to get Black ops but cant because they dont have the money I want to get it because all of my PSN friends have Black ops and sometimes i have no one to play with.


907

+ ironm55 on May 23rd, 2011 at 1:18 pm said:

dying to get black ops but dont have enough money i know tryarch is not bonded with the PS3 (I mean by bonded its not only for PS3) but still cmon Sony try to barging with tryarch. I have heard So many people saying everywhere you guys should put black ops as one of the full games please Sony prove to us your the best this is the least you can do to show your gratitude instead of giving us some crappy games and also by black ops i dont mean the map packs i mean the full game. PLEASE PEOPLE WHO EVER AGREE WITH ME COPY AND SUBMIT IT ON THE PLAYSTATION BLOG AND SPREAD THE WORD WE WANT BLACK OPS


908

+ ironm55 on May 23rd, 2011 at 1:20 pm said:

Sony can u guys put COD black ops for one of the downloads because im sure lots of people out there are. sorry it wouldnt let the first part on


909

+ SLOVENSKO8211 on May 23rd, 2011 at 1:25 pm said:

Ha! Sony says we can now enjoy online gaming, well it’s kinda hard to play online if ya can’t enter your online pass to do so! And god knows when PS store will be back up since I don’t believe a word Sony says anymore when it comes to deadlines!.


910

+ Boobnoob69 on May 23rd, 2011 at 1:31 pm said:

Update us on the store Sony or I will keep doing thissssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss


911

+ TheAssassin561 on May 23rd, 2011 at 2:24 pm said:

first off i appreciate sony taking time to resolve this problem even yho it took a while it was worth the wait, so thank you. When will playstation store be back up and running?


912

+ TheAssassin561 on May 23rd, 2011 at 2:32 pm said:

first off i want to say thank you to sony for resolving this problem and really do appreciate everything they have done, even though it took a while it was worth the wait. When will playstation store be up and running?


913

+ curiousecat on May 23rd, 2011 at 2:37 pm said:

Sony ,which previously forecast a net profit of 70 billion yen for 2010/11, surprised markets on Monday by declaring the need to update investors with revised estimates ahead of its official earnings report on Thursday. Sony said it now expected to post a net loss of 260 billion yen ($3.2 billion). The annual net loss would be Sony’s second-largest ever.
How much does that effect a 2.2-2.7 trillion company?
If you guys think about it with a Trillion is categorized as a macro Budget.
So if you think this is a great deal of money, Stop and think again, They have to pay people for services like electricity, development, parts, labor, planning for the schematics of new devices and consoles. Not to mention Paying there employees Salaries . T


914

+ curiousecat on May 23rd, 2011 at 2:37 pm said:

here is also building maintenance and a great deal of other things that have to be paid for. so yes they have to make a profit, but then at what time do services and the like start to eat into those profits? So far Sony has shut down a number of plants and have fired a number of people in trying to control costs.
this debacle did not help them. I just hope that Sony has well learned there lessons.And for those of you asking where are the Hackers and why are they not in jail? Well ask Amazon who rented the servers.Not even they can track the IP Addresses because they were spoofed. So it is not easy to catch the savvy high tech criminals as it once was. This is the Worldwide and then enters the “Cloud” . Welcome to the future of Computing and such. Things have and will change. Remember if you don’t want it to be known do not put it out on the web.


915

+ bigbaddoom31 on May 23rd, 2011 at 2:43 pm said:

I’m curious as if they are opening the store around the same time they can show in Japan how the new system updates are working. Yeah I’m glad the network is open but as a psp user it sucks because I had games purchased that I’m not able to move over. Oh well such is life.


916

+ Come_Out_And_Die on May 23rd, 2011 at 2:49 pm said:

any update on when the store will be up?


917

+ Come_Out_And_Die on May 23rd, 2011 at 3:00 pm said:

ok i just read the post about the store being up at the end of may. also i already have black ops so no need for me to post that i want it for free.


918

+ astoesz on May 23rd, 2011 at 3:02 pm said:

i’ve just recently purchased a game called homefront. it tells me that I need to put in a battle code to get past level 5. when will the playstation store be back online so i can enter this battle code?


919

+ xX_MiD-kNiGhT_Xx on May 23rd, 2011 at 3:24 pm said:

add me if u wanna play black ops wit me-xX_MiD-kNiGhT_Xx


920

+ K3NNY2011_56 on May 23rd, 2011 at 3:40 pm said:

When will playstation store coming back on


921

+ bigbaddoom31 on May 23rd, 2011 at 4:09 pm said:

Well there were two reported hacks by Rutgers so I wonder if that has anything to do with the store not coming up right away


922

+ potatoboy8 on May 23rd, 2011 at 4:34 pm said:

#920 theres a lot on Playstation Store probebly for not a while later all to gether maybe a 500,000 items maybe more i dont know for sure but a lot maybe down til june


923

+ potatoboy8 on May 23rd, 2011 at 4:39 pm said:

#910 please stop the sssssssssssssssssssssssss it went off my page LoL ssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss!


924

+ delgado-228 on May 23rd, 2011 at 4:52 pm said:

txs for everthing u guy rocccccckkkkkkk


925

+ iiixReckless on May 23rd, 2011 at 5:16 pm said:

Hey! add me if you want too join my friend’s clan our leader is going to disband the clan if we dont have active clan member’s please !


926

+ darth_damien99 on May 23rd, 2011 at 5:43 pm said:

what are the free stuff
and when will ps3 store come back


927

+ GUNMAT on May 23rd, 2011 at 6:09 pm said:

when is the store open??????????????????????/


928

+ USMC-LCPL-1 on May 23rd, 2011 at 6:36 pm said:

as far as free stuff i know the games are
DEAD NATION
INFAMOUS
LITTLE BIG PLANET
SUPER STARDUST HD
WIPEOUT HD + FURY


929

+ USMC-LCPL-1 on May 23rd, 2011 at 6:37 pm said:

oh and PS+


930

+ GUNMAT on May 23rd, 2011 at 6:47 pm said:

oh ok thank you


931

+ USMC-LCPL-1 on May 23rd, 2011 at 6:48 pm said:

no prob man


932

+ GUNMAT on May 23rd, 2011 at 6:53 pm said:

anyone play sport games or cod games here


933

+ T-MAC-99 on May 23rd, 2011 at 7:11 pm said:

i do


934

+ T-MAC-99 on May 23rd, 2011 at 7:11 pm said:

mlb 11
black ops
madden 11


935

+ xxFTWxxT-K-O on May 23rd, 2011 at 7:22 pm said:

if the ps store is not back up and running by tommorrow im just going back to XBOX 360 !!!!!!!!!!!!!!!


936

+ B00t3AbustaDAN1 on May 23rd, 2011 at 8:03 pm said:

yeah, its back. i still think u guyz should drop your game prices from 50 to 25$ cause half a hundred dollars is not worth a video game. i mean come on!!! u managed to drop some blu ray prices next to the dvd’s but what about the games?


937

+ B00t3AbustaDAN1 on May 23rd, 2011 at 8:08 pm said:

Sony can u guys put COD black ops for one of the downloads because im sure lots of people out there are dying to get black ops but dont have enough money i know tryarch is not bonded with the PS3 (I mean by bonded its not only for PS3) but still cmon Sony try to barging with tryarch. I have heard So many people saying everywhere you guys should put black ops as one of the full games please Sony prove to us your the best this is the least you can do to show your gratitude instead of giving us some crappy games and also by black ops i dont mean the map packs i mean the full game. PLEASE PEOPLE WHO EVER AGREE WITH ME COPY AND SUBMIT IT ON THE PLAYSTATION BLOG AND SPREAD THE WORD WE WANT BLACK OPS

(i agree)


938

+ GuAyAcO_JaIro23 on May 23rd, 2011 at 8:39 pm said:

I dont need anything free the only thing that I want is the store back… I wanna buy a lot of stuff specially ps one classics..cmom guys turn the store up… I will wait for scalation map….love it


939

+ PokeRocker44 on May 23rd, 2011 at 9:07 pm said:

@937
1: Does everyone buy a PS3 for Black Ops? NO
2: Like you stated, Treyarch is not owned by Sony. IT’S ACTIVISION.
3: Do you want Sony to bust out and have to give the Sony brand to Activision?
4:There are other games than Black Ops.


940

+ Legend_Legion on May 23rd, 2011 at 9:14 pm said:

@B00tbusta You already know I agree!
I am quite upset with the way SONY is handling this rough time, I am not here bashing SONY, I’ve posted some mean things in regards to how SONY is reacting to this “URL EXPLOIT”. But they brought it upon themselves, first of all I despise XBOX, always have. I am a huge sony fan, Quite loyal, and I Fox with PlayStation hard body.

SONY I know this hacking situation is not your fault, could’ve it been prevented? perhaps, but no point in crying over spilled [DELETED] milk. I used the word tit because you hackers are a bunch of [DELETED]. Where you guys went downhill with your [DELETED] is: ( i’m talking to you SONNY! ) you started updating the blog fine once the outage was announced, then you guys started to slack on answering our questions! I appreciate the welcome back package you said you would give us, most people tend to bite the hand that feeds them. Like I said the gesture was wonderful, but a little advice, the games you did offer were pretty awful. And i’m not saying this to be a [DELETED], I mean would you want those games? I didn’t think so.. The PS+ you’re giving us is more than appreciated by all of us i’m certain. The extra 2 games make it that much sweeter.


941

+ Legend_Legion on May 23rd, 2011 at 9:15 pm said:

but i am hoping you guys can perhaps maybe take a vote within the PlayStation community on games that we might actually play, this is not really a case of choosy moms choose jif lol.
If you really loved us like you claim to SONY! then actions speak louder than words, It’s like you’re giving each country the opposite of their currency, yes it’s still money, you will not set it on fire, but what are americans going to do with YEN? I know that you guys had or are still having a tough time with the restoration process, which is highly understandable. But you guys do pay consultants to update the blog and let the “worried” public know what’s the deal. So whether you guys felt outnumbered or defeated by the hack attack, I said this before, you guys should’ve left your pride at the key board, and still gave us updates. Perhaps something an honest company would do. So here we are, I see everyday a million people are asking these important great questions, basically everybody wants to know, “Are we there yet”.?


942

+ Legend_Legion on May 23rd, 2011 at 9:15 pm said:

Yes ask the same obnoxious questions day in & day out are indeed annoying, but what makes it annoying and what brings this repetition in us is the fact that you IGNORE US! now it’s one thing to ignore us, and another thing to just play us. You guys did a little bit of both, my biggest issue with what you guys did was that there were a million and 1 un-answered questions (still are). and instead of you guys posting an update to the blog to atleast tell us to shut the hell up, which I would respect much more! you guys started posting updates of new games that are here, ratchet & clank, twisted metal, I agree all good games. But why not handle 1 thing at a time? You guys are sleeping on us, like you guys slept on the hackers! “What goes around comes around”. It’s a never ending revolving door.


943

+ Legend_Legion on May 23rd, 2011 at 9:19 pm said:

I also know that sony can’t give away games from other companies, I also don’t care for the free stuff. I want to be able to access the store, and DLC content, online play. That’s what I want, But like I stated earlier, my biggest argument is the total lack of communication SONY is having with us, but when it comes to to a new game coming out. Then they’re all talkative!


944

+ D00mSporTs on May 23rd, 2011 at 9:24 pm said:

today is may 24,no updates after May 18


945

+ Legend_Legion on May 23rd, 2011 at 9:34 pm said:

Ridiculous no? Well actually they posted an update about psp, and they been posting updates about star hawk, motor storm, catchit from a skank all 4 one. but nothing important as we all can see. they must be scared to tell us how severe the situation is, but SONY atleast have enough courtesy let us know.


946

+ GuAyAcO_JaIro23 on May 23rd, 2011 at 9:36 pm said:

sony has time to post new games in the forum….what about people who just want to get something cheaper from the store??? u have 2 think about us, otherwise ur customers will begin to find another solution out there (xbox360) Im really tire of it. why u just tell us the truth?? we wanna know whats really happen with the store… I bought a $50.00 psn card one day before the store got hacked so tell us when the f**** store will be available


947

+ bigbaddoom31 on May 23rd, 2011 at 10:02 pm said:

Part of the issue with the store could be is that they have to get everything ready for relaunch so the games and other free stuff works the way it needs to. Plus you’ll have alot of people trying to get in. Yeah I agree that the games could be better but let’s not forget they have to release for free what they are able to.


948

+ KillerForFood on May 23rd, 2011 at 10:06 pm said:

Can we get Escalation for our welcome back package please!?!?!?!?!?! lol.


949

+ KillerForFood on May 23rd, 2011 at 10:10 pm said:

If we all ask for Escalation for our welcome back package, maybe, just maybe, Sony will will give us a message a week later that they are working round the clock to make that happen lol.


950

+ levsmister on May 23rd, 2011 at 10:24 pm said:

you guys send me an link about chaning password in my email, but the problem is it is unable to process, and everytime i tried to get the codes its saying its only for people who had the account before the incident really Sony help me out i dont wana waste my compensation and my credit in my ps store


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