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Update on PSN Password Reset Process

Patrick Seybold's Avatar + Posted by Patrick Seybold on May 18, 2011 // Sr. Director, Corporate Communications & Social Media

We temporarily took down the PSN and Qriocity password reset page. Contrary to some reports, there was no hack involved. In the process of resetting of passwords there was a URL exploit that we have subsequently fixed.

Consumers who haven’t reset their passwords for PSN are still encouraged to do so directly on their PS3. Otherwise, they can continue to do so via the website as soon as we bring that site back up.

//Add Your Own

972 Comments

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201

+ Old_PopTarts on May 18th, 2011 at 2:23 pm said:

189
+ xBarbarikDavex13 on May 18th, 2011 at 2:00 pm said:

Yeah I got confirmation of what you just stated about an hour ago. Thanks for letting me know furthermore I appreciate it. Quick question then, so if someone does that on a PS3 a year ago and sold their original PS3, even after a year of no activity, they would still be able to buy a PS3 from a store and add their old account? It just sounds odd to me.

184
+ GY_NASTY on May 18th, 2011 at 1:49 pm said

You must be speaking for only yourself. Last time I checked their ETA on all services was May 31′st.


202

+ Boobnoob69 on May 18th, 2011 at 2:24 pm said:

RAWR!!!!!!!!!


203

+ Boobnoob69 on May 18th, 2011 at 2:25 pm said:

Heh heh, first on page 5!!!!!!!!!!


204

+ Boobnoob69 on May 18th, 2011 at 2:25 pm said:

And second, possibly third.


205

+ normansdots on May 18th, 2011 at 2:27 pm said:

how much longer till the store comes up i want to play dc universe online and i need the store to enter my code :(


206

+ Old_PopTarts on May 18th, 2011 at 2:28 pm said:

I’m just asking for 100% confirmation. I mean why? Why would you still have an active account even if it isn’t used? It sounds soooo weird to me.


207

+ zech678 on May 18th, 2011 at 2:28 pm said:

ok


208

+ xFroxx on May 18th, 2011 at 2:29 pm said:

add me at xfroxx to play some brink!!!!


209

+ Jay454 on May 18th, 2011 at 2:39 pm said:

@191 Wow. That was one of the biggest abominations of grammar I have seen in a very long time. It made me very sad.


210

+ boondox30 on May 18th, 2011 at 2:39 pm said:

It’s down cause they are testing PS Store. Have patience.


211

+ akatsukikakuzu on May 18th, 2011 at 2:40 pm said:

@20 lol :P


212

+ Sarge435 on May 18th, 2011 at 2:44 pm said:

All I want now is for the PSN store to come back up! Can’t wait to get my free content and DLC! Please friend Sarge435


213

+ Boobnoob69 on May 18th, 2011 at 2:45 pm said:

Ok, let me see here………


214

+ Boobnoob69 on May 18th, 2011 at 2:45 pm said:

Nope didn’t get first on page 6


215

+ Boobnoob69 on May 18th, 2011 at 2:47 pm said:

Now I see, I was a bit too early.


216

+ dragen25 on May 18th, 2011 at 2:48 pm said:

bring the store buck up in the us has it up so pot it up in canada


217

+ SMILEYHSC805 on May 18th, 2011 at 2:49 pm said:

WHAT ABOUT DA PS STORE WHEN IS IT GOING TO BE BACK UP


218

+ SMILEYHSC805 on May 18th, 2011 at 2:51 pm said:

BRING PS STORE BACK UP CMON SONY WHATS UP


219

+ Boobnoob69 on May 18th, 2011 at 2:52 pm said:

I’m just a lonely old troll.


220

+ Asaki78_san on May 18th, 2011 at 2:53 pm said:

Thx Sony for the info :D


221

+ Turloughvizlor on May 18th, 2011 at 2:54 pm said:

Man just get the stupid store back up. More than likely they don’t even read the posts on here they just post about games and DLC that we can’t even get just to piss us off


222

+ Boobnoob69 on May 18th, 2011 at 2:55 pm said:

*sniffle* nobody ever cares for trolls. We aren’t all bad. *sniffle*


223

+ abiel97 on May 18th, 2011 at 2:58 pm said:

PSN are u sure there is no more hacks, then your wrong cause last night when I was playing black ops online my system froze and a popup sayer another user has gotten acces to your account !!! I think the hacker were able to hack again!!!


224

+ jbishere75 on May 18th, 2011 at 2:59 pm said:

I’m happy being able to play, of course i too am dieing for the store, but i can wait longer for it, if it helps the security of the whole system!


225

+ FLUFFYDAWOLF1974 on May 18th, 2011 at 3:00 pm said:

@ Patrick Seybold ? For you any word on if playstation plans on or can make voice chat with friends cross game? And anyway to set the ADD YOUR OWN comment so we can send comments thru our ps3′s?


226

+ FireDog42 on May 18th, 2011 at 3:01 pm said:

……..cant the hackers just leave sony alone for at least once? this is geting pretty old. i dont see anything that the hackers want from sony beside tick off every single gamer who owns a playstation3/portable. and let sony fix the store that you (the hackers) have cause. this isnt funny anymore. so go outside and enjoy the sun and enjoy whatever life you guys have left (if theres is any that is).


227

+ jbishere75 on May 18th, 2011 at 3:01 pm said:

@abiel97 WTF! I got the exact same message, stoped in the middle of a round, then was told another person has signed in on mine.


228

+ jbishere75 on May 18th, 2011 at 3:02 pm said:

I changed the pass twice!


229

+ OVERDOSE665 on May 18th, 2011 at 3:03 pm said:

I wish the store was up i got 200 burning a hole in my pocket!!!!!!!!!!!!!!!!!!!!


230

+ TC4SPAZINOUT on May 18th, 2011 at 3:04 pm said:

how about some good games in you list of 5 crap games


231

+ Boobnoob69 on May 18th, 2011 at 3:05 pm said:

Maybe one more try,


232

+ Boobnoob69 on May 18th, 2011 at 3:05 pm said:

Nope, still didn’t get first on page 6.


233

+ Boobnoob69 on May 18th, 2011 at 3:07 pm said:

I’m a lame troll.


234

+ BLAZ3DAFUNK on May 18th, 2011 at 3:07 pm said:

GET THE STORE BACK UP… I DONT WANT TO FEEL LIKE I HAVE TO TURN MY XBOX ON AND BUY SOMETHING CRAPPY FROM THEIR STORE TO GET ME THREW THE TIMES.. HURRY UP!!


235

+ AESTHETIC-VISION on May 18th, 2011 at 3:09 pm said:

So is the PSN working because i can’t seem to log in


236

+ ambiance on May 18th, 2011 at 3:10 pm said:

I am a meat popsicle.


237

+ The_Plague_92 on May 18th, 2011 at 3:10 pm said:

I’m loving the fact that their now posting more updates about passwords now, and stuff, can’t wait to get me a new ps3 soon and get back to gaming with my peeps


238

+ johnny2x4jm on May 18th, 2011 at 3:10 pm said:

Hahaha atlest I got mine done befor they did that


239

+ EMajorwitz79 on May 18th, 2011 at 3:15 pm said:

All this talk of hacking and exploits makes me feel old. Now I know how my parents felt when I had to teach them how to open emails and stuff.


240

+ Boobnoob69 on May 18th, 2011 at 3:17 pm said:

………………….


241

+ Boobnoob69 on May 18th, 2011 at 3:18 pm said:

Arrrrrrgh, I give up. see ya later.


242

+ theforeignkiller on May 18th, 2011 at 3:19 pm said:

I cant open the password reset page it wont let me


243

+ theforeignkiller on May 18th, 2011 at 3:20 pm said:

updates on store plz sony


244

+ abirdd on May 18th, 2011 at 3:21 pm said:

Reset works fine on the PS3


245

+ EMajorwitz79 on May 18th, 2011 at 3:23 pm said:

How are people still able to post on the forums?


246

+ krazymadman on May 18th, 2011 at 3:26 pm said:

Least they have the online multi-player functioning! Wow wat short term memory some folks have, wasnt even a week ago and no-one was able play online at all. Now folks want to complain and make issues or have a poor attitude about Playstation Store. Come on people i think Sony deserves a little slack here. Let Sony do wat they have to do in order to secure & bring all services back to 100%.

For those not thinking clearly remember that Sony has lost & continues to lose a great amount of profit due to this crisis & attack on thier systems. Sony wants to have it’s store back up & running because it generates alot of money. They are making sure all is safe and everyone has changed or updated there passcodes. Trust me they will give back plenty to it’s dedicated user’s for our patience. Least we all have the ability to meet up with friends across several regions to enjoy the vast world of online gaming. Lets be patient & appreciate that we have most of our network functioning. And we ALL know the rest will soon follow.


247

+ xXDEADRISING76Xx on May 18th, 2011 at 3:28 pm said:

can you get on psn when your password has already been reset? if you can could you get on a psp?


248

+ ARES405 on May 18th, 2011 at 3:30 pm said:

Sony, got a question, the other day I was playing CoD Black ops Zombies and out of nowhere it froze and logged me out of the game i was in stating that “someone else has logged into this account”, But it did not log me out of the PSN. Was it just a Treyarch issue, or should i need to change my password again?


249

+ krazymadman on May 18th, 2011 at 3:31 pm said:

-247= change your passcode, treyarch would not access your account


250

+ xBarbarikDavex13 on May 18th, 2011 at 3:33 pm said:

+ Old_PopTarts on May 18th, 2011 at 2:23 pm said:
@201

i think its because if you purchase something off the store, you dont have to purchase it again with that account, but if they were to close the account out because you no longer have a ps3 then thats money you’ve spent being wasted because you’ll just have to purchase it again if you open another account. thats what i think anyways. id be pissed if i bought like 10 games for $60 each only to get rid of my ps3 and lose my account then have to purchase all them again when i get a new one.


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