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May 30

psn maintenance

Full PSN Services, including PlayStation Store, Return This Week

psn maintenance

Jeff Rubenstein's Avatar Posted by on May 30, 2011 // Sr. Social Media Manager

This press release just hit the wire – PlayStation Store and related services (like voucher redemption) back this week:


Tokyo, May 31, 2011 – Sony Corporation and Sony Computer Entertainment (SCE) announced today that Sony Network Entertainment International (SNEI, the company) will fully restore all PlayStation®Network services in the Americas, Europe/PAL territories and Asia, excluding Japan, Hong Kong, and South Korea by the end of this week. The company will also resume Music Unlimited powered by Qriocity™ for PlayStation®3 (PS3®), PSP® (PlayStation®Portable), VAIO and other PCs. Details for Japan, Hong Kong, and South Korea as well as the remaining services on Qriocity will be announced as they become available.

The company implemented considerable security enhancements to the network infrastructure, as well as conducted testing of the payment process and commerce functions. The first phase of PlayStation Network and Qriocity restoration began on May 15 in the Americas and Europe/PAL territories, followed by Japan and Asian countries and regions on May 28, when the company brought partial services back online. With this partial restoration users were able to access to some of the services such as online game play, account management, friend lists and chat functionality were restored. The full restoration of PlayStation Network as well as part of services to become available on Qriocity will include:

• Full functionality on PlayStation®Store
• In-game commerce
• Ability to redeem vouchers and codes
• Full functionality on Music Unlimited powered by Qriocity for PS3, PSP, VAIO and
other PCs
• Full functionality on Media Go

Customers will be able to purchase and download games and video content from the PlayStation®Store on PS3 or PSP. In addition, consumers will have full access to Music Unlimited powered by Qriocity through PS3, PSP, VAIO and other PC’s. Service restoration of Video on Demand powered by Qriocity™ and Music Unlimited powered by Qriocity for a variety of network-enabled Sony devices will be announced later.

“We have been conducting additional testing and further security verification of our commerce functions in order to bring the PlayStation Network completely back online so that our fans can again enjoy the first class entertainment experience they have come to love,” said Kazuo Hirai, Executive Deputy President, Sony Corporation. “We appreciate the patience and support shown during this time.”

The company will be offering customers a “Welcome Back” package of services and premium content to all registered PlayStation Network* and Qriocity account services. The details of this program will continue to be detailed regionally.

* Only available for those countries with access to PlayStation®Store.

We will update the PlayStation Blog when the PlayStation Store is once again open for business.

//Add Your Own


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+ midknight24 on June 1st, 2011 at 7:29 am said:

Regardless they are gonna have to relive this entire years failure. You guys know that is gonna be brought up at E3. Theres no way around it. SONY knows it (or should). Im sure there will be mobs of questions, and all that jazz, but lets face it, Sony also knows if they go to E3 without the store being up, they would probably lose a lot of their devs, seeing as how E3 is the BIGGEST electronics event of the year. Sony Im sure has thought of this as well. Just relax, they will have the store up before E3


+ crowjane68 on June 1st, 2011 at 7:29 am said:

I imagine some serious laggyness or other issues with the bombardment to the store when it goes live. I hope they faze it regionally so that when you try to get in it won’t have to say ” please try again later ” or something. . .


+ SEAL_TEAM_7p on June 1st, 2011 at 7:29 am said:

no i just see that it is wrong to load up your system with all the games u need without purchace i work for my stuff and when i see some one hacking and downloading games for free when i paid 60 dollars i get pissed


+ NinjaNabs on June 1st, 2011 at 7:29 am said:

@SEAL_TEAM_7p you sure?us and canada didnt get the psn fully back up untill 3 am at the 15th of may.yep 3 am,the middle of the night.


+ anonymouse84 on June 1st, 2011 at 7:30 am said:

@midknight24 I wouldn’t be surprised if the whole thing is up before E3 and then goes down DURING E3…lulz


+ anonymouse84 on June 1st, 2011 at 7:31 am said:

@NinjaNabs Did you have a question RoodyPoo? Or are you just going to be immature?


+ midknight24 on June 1st, 2011 at 7:31 am said:


Yeah some folks and I were thinking yesterday about some of the old classic games being rebooted for the PS3, not bashing PS3


+ SEAL_TEAM_7p on June 1st, 2011 at 7:32 am said:

yes 3am is 20 hours away from 11pm but i think it was like 1030 here in cali


+ midknight24 on June 1st, 2011 at 7:33 am said:

Considering how many people on here are yelling about the free stuff, it wouldn’t suprise me, As far as crashing during E3, I believe if their system isn’t as “UP” as they say everyone trying to watch E3 is gonna get PISSED


+ radar427 on June 1st, 2011 at 7:33 am said:

@poopymcg ok what about the card reader and its beyond me why they took out two usb ports but the damn thing takes 6 controllers external hd intercooler bogus move to save cost


+ NinjaNabs on June 1st, 2011 at 7:34 am said:

@anonymouse84 stop being paranoid bro.just dont generalize when you make a statement.i am well aware of what sony went through.their way to handle the situation was poor or at least the way their pr handled it.they neglect their users and their company.welcome to sony.


+ alphagamer365 on June 1st, 2011 at 7:34 am said:

god i wanted this message to pop up for a while. GO sony, make haste, for thou hast nearly lost us in dispair XD


+ anonymouse84 on June 1st, 2011 at 7:34 am said:

@Radar427 Hey man…you seem like a smart individual. Just do what I’m doing and switch to PC, it’s an expensive move initially but after that the sky is the limit!


+ anonymouse84 on June 1st, 2011 at 7:35 am said:

@NinjaNabs I am not being paranoid; I was asking you what your question was…I suppose you do not have one.


+ SEAL_TEAM_7p on June 1st, 2011 at 7:36 am said:

switch to pc for all 10 games


+ NinjaNabs on June 1st, 2011 at 7:36 am said:

@SEAL_TEAM_7p because cali was one of the first states to get the psn back talking about psn being back up for all the states and canada too,it was 3 am eastern time.and where did you get that 20 hours from?


+ anonymouse84 on June 1st, 2011 at 7:37 am said:

NE, then Cali…


+ radar427 on June 1st, 2011 at 7:38 am said:

Seriously debating it i have hotz’s software so im setting up one of the ps3s for offline play 500 gig hd should be able to rip the games THAT I OWN AND CAN MAKE BACKUP COPIES OF and fill er up


+ SEAL_TEAM_7p on June 1st, 2011 at 7:38 am said:

3am +20 hours is 11:00pm they were 20 hours early


+ jablplay on June 1st, 2011 at 7:39 am said:

Yes it is taking a long time…but do you want them to bring the store online and get hacked again?

Enhancing security is not as easy as flipping a switch. The security hardening requires significant new systems which typically takes months to order, install and configure. It also requires significant changes to processes, additional staff that need to be hired and trained and extensive penetration testing.

Sony management can be blamed for not investing in sufficient security protection from the start which is the case for many companies. They got hacked and could not respond. Give them the time they need to get it right so they can respond to the next attack. You can bet they will be a target again shortly.

Sony IT guys, thanks for the effort in getting things up and running again as quickly as you are doing.


+ anonymouse84 on June 1st, 2011 at 7:39 am said:

Haha SEAL_TEAM_7p… the system I am building will be able to emulate anything you throw at it friend. Or do you not have a handle on that concept?

People are just so gullible…so, so gullible.


Mull that over for a while…and yes, I can emulate SOCOM friend.


+ radar427 on June 1st, 2011 at 7:39 am said:

I thought the restoration started in maine


+ anonymouse84 on June 1st, 2011 at 7:40 am said:

@jablplay They’ll get hacked again no matter what I am sure, no security is that good.


+ anonymouse84 on June 1st, 2011 at 7:40 am said:

@Radar427, yes… NE=Northeast USA


+ NinjaNabs on June 1st, 2011 at 7:45 am said:

@SEAL_TEAM_7p plz tell me your not that dumb ;/ .im gonna hit my head on the wall for you.some states in the us got the psn back on at 10 pm-11 pm on the 14th of may.then by 3 am at the 15th of may,all the states including canada got the psn back on.ITS ONLY 4-5 HOURS OF DIFFERENCE.but still its in the middle of the night.dont expect the ps store to be back on in the middle of the day or the beginning of the night.there are so many different time zones,i dont think sony will take too much attention to the time.but i sure hope they do get it up before E3 or FACEPALM for them.


+ radar427 on June 1st, 2011 at 7:45 am said:

@anonymouse i guess people who know nothing about software or computing will never know the capabilities of thier system, it is a junk poor poor computer with small amount of ram it is beyond me why they havent upgraded the rsx yet. probably making too much off ylod repairs. i can fix most problems with ps3 for Not $150 more to sony


+ jablplay on June 1st, 2011 at 7:46 am said:

Agreed. No security system is 100%. But I would rather make it harder for the bad guys! If they just put the network back up as it was a month ago, it would get hacked in a week. At least with the proper investment they have a fighting chance to keep it clean for a while.


+ radar427 on June 1st, 2011 at 7:47 am said:

@ninjanabs absoulutly correct started east coast i watched the map till one am no wisconsin, was on in the morning


+ NinjaNabs on June 1st, 2011 at 7:47 am said:

@jablplay if the psn or ps store ever get hacked again,im selling or destroying my ps3 and never buying a sony console again in my life.


+ radar427 on June 1st, 2011 at 7:48 am said:

it will get hacked again whoever did it is good at what they do


+ radar427 on June 1st, 2011 at 7:50 am said:

@sealteam no they were 3 weeks late


+ NinjaNabs on June 1st, 2011 at 7:51 am said:

@radar427 but why dont they go after xbox/microsoft?sony got enough on their this point,sony got hacked 4 times including the jailbreak.march 2009 and march 2010 i believe and april 2011 that we all know.also they got jailbreaked but thats another issue i guess.


+ CHRIS23984 on June 1st, 2011 at 7:52 am said:

Let me just say this…..Sony your soooooo lucky to have a fan base that you still have right now due to the lack of brains you folks have. Your word isnt worth a dime to any of the fan base bc you guys cant stick to what you say. Next its gonna be the beginning of the week or ooops not free stuff for all the troubles bc sony cant afford it! YOU ppl need to get your heads out ur [DELETED] and learn how to update and be honest with your fans/customers!

THanks Sony,

Not an admirer


+ NinjaNabs on June 1st, 2011 at 7:53 am said:

if im wrong about march 2009,tell not 100% positive about that.


+ Deathspear666 on June 1st, 2011 at 7:54 am said:

Ok i’m here and i see no new changes lol So how is the peeps doing this morning? I got my Folgers and PS3 controller in hand lol


+ jablplay on June 1st, 2011 at 7:55 am said:

It’s cat and mouse. Good guys build better defenses, bad guys find holes. But a properly designed security architecture and response capability limits the impact of a hack. Sony probably had some huge holes without the ability to monitor and respond to an attack. I just hope they are taking the time to do enough because you are right, the hackers are good.


+ NinjaNabs on June 1st, 2011 at 7:55 am said:

@1833 i got my ps3 controller on my hand and pretty disappointed about the psn being laggy on black ops this morning 10:55 am eastern…


+ radar427 on June 1st, 2011 at 7:56 am said:

My guess is u can still to this day play copied games on xbox and microsoft didnt go after the people doing it, the thing is we all have the right to make backup copies of all our media, and if the backups dont work then sony is just taking that right from us, i think if i pa $60 for a game i should be able to make a backup


+ NinjaNabs on June 1st, 2011 at 7:58 am said:

jabplay or or radar427 or anyone can you tell me all the different dates that the psn got hacked?i believe it was in march 2011,april 2011,march 2010.maybe march 2009?can anyone who knows the dates exactly tell me when?im trying to build a report and maybe calculate when the next attack would happen.but for that,i need accurate information on when and what.


+ radar427 on June 1st, 2011 at 8:00 am said:

I am unsure of the exact dates from 09 or earlier than this big one


+ jablplay on June 1st, 2011 at 8:00 am said:

Sorry Ninja…not sure. But let me know your prediction!


+ Deathspear666 on June 1st, 2011 at 8:01 am said:

@NinjaNabs…Same time here..i’m in Indianapolis..BlOps is always laggy cause it sucks lol I bought it just for the trophies and to get at least 1st Prestige during the 5 day double xp weekend then i traded it for L.A. Noire :)


+ radar427 on June 1st, 2011 at 8:04 am said:

Later fellas time to lag all over these old maps seeing i cant get the new ones……………..


+ NinjaNabs on June 1st, 2011 at 8:07 am said:

@radar427 sony doesnt want people to make money off the ps3 or the games.for example,geohotz could have made a ps3 of his own and sold it.if sony didnt go after him,he could have gone beyond just making a jailbreaking software.he could have gone as far as making his very own ps3 with the ps3 he had.i think thats what sony was affraid of,thats why they sued him.


+ bigbaddoom31 on June 1st, 2011 at 8:07 am said:

@1837 how can you predict a hack? No offense but it seems to me hackers would try for random dates to throw people off. That or post fake messages to put people off guard.


+ SEAL_TEAM_7p on June 1st, 2011 at 8:43 am said:

besides time is only a theory and happens only as you perceive it so i had no time offline because that is how i perceived it


+ SEAL_TEAM_7p on June 1st, 2011 at 8:47 am said:

i have a 40gb beast with a 250 gb hdd replacement and the reason they don’t up the rsx because it is meant for games #1 not computer stuff anymore


+ oOo_RaiN_oOo on June 1st, 2011 at 9:23 am said:

meh! .. let’s hope they’r right about it :S


+ hijackpot on June 1st, 2011 at 9:53 am said:



+ JefroAfro on June 1st, 2011 at 10:12 am said:

Where did all of you people come from??? we the outage was going on no one cared about the store, they just wanted to get back online… now people are making empty threats to sony again. Load of BS.

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