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UPDATED: Welcome Back Program Available Now – Details Inside

Susan Panico's Avatar + Posted by Susan Panico on Jun 03, 2011 // Sr. Director, PlayStation Network

UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.

Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”

If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.

We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.

Welcome Back

Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.

For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:

  • Dead Nation
  • inFAMOUS
  • LittleBigPlanet
  • Super Stardust HD
  • Wipeout HD + Fury

For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:

  • LittleBigPlanet (PSP)
  • ModNation Racers
  • Pursuit Force
  • Killzone Liberation

Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.

In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.

Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.

PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.

A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.

Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.

Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.

Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.

Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.

Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.

Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.

Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.

Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.

Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.

Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.

Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.

Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.

Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).

Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.

Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.

Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.

Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!

//Add Your Own

5,149 Comments   25 Replies

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1

+ yazter on June 3rd, 2011 at 9:51 am said:

Not first obvi, but

YAY! XD <3


2

+ pvtmarlowe on June 3rd, 2011 at 9:51 am said:

FIRST!!!!


3

+ yazter on June 3rd, 2011 at 9:51 am said:

Well, what dya know! Still

Thanks! :D


4

+ pvtmarlowe on June 3rd, 2011 at 9:52 am said:

ok i fail hahaha


5

+ Dante989 on June 3rd, 2011 at 9:52 am said:

OK… how do you get these games?? i went to the welcome back section and it told me to download something, i did. What do i do afterwards… cause it says go back to the XMB but nothing is there????


6

+ pvtmarlowe on June 3rd, 2011 at 9:53 am said:

and BTW MW3 sucks bad. Same old rehashed garbage for thr 5th time round


7

+ yazter on June 3rd, 2011 at 9:53 am said:

lol i said not first when i was actually first.

Gotta love Twitter! XD


8

+ Stackcluster on June 3rd, 2011 at 9:53 am said:

booyaaaa


9

+ Ftwrthtx on June 3rd, 2011 at 9:54 am said:

You know what? I own all of them already.

Kind of sucks for a real PlayStation fan.


10

+ sciroccopsn on June 3rd, 2011 at 9:54 am said:

yey! we love you!!


11

+ Stackcluster on June 3rd, 2011 at 9:54 am said:

I would say WAS ABOUT TIME !!


12

+ Joe-TFW on June 3rd, 2011 at 9:55 am said:

Thank you kindly. Really missed the store updates and feels great to have them back. Looks like Infamous and Wipeout for me. Best of luck on keeping the system secure.


13

+ Heisem on June 3rd, 2011 at 9:55 am said:

@Susan Panico
“Current Plus subscribers receive an extra 60 days”, it was stated in the EU blog that current PS+ subscribers would get 70 days instead of 60 days, can you confirm this?


14

+ Cat99899 on June 3rd, 2011 at 9:55 am said:

I will still remember how you treated us during the Sony no amount of free content or discounts will sway me…. no matter how shiny… Can we get an update on how you are doing with tracking down who stole our information? or are they gone for good never to be found again


15

+ explosive78 on June 3rd, 2011 at 9:56 am said:

Good stuff. Will download when I get off work. Man I’m gonna have a busy gaming weekend, still haven’t played the new demos I downloaded yesterday.


16

+ Naustradamus on June 3rd, 2011 at 9:57 am said:

The “Welcome Back” section shows both free game 1 and free game 2, but nothing listed … I grabbed both to see if I could choose a game afterwards, but I can’t … ?

Have I lost my free games? Is it fully working? What!?!


    Susan Panico's Avatar

     

    + Kristi Fernandez on June 3rd, 2011 at 10:07 am said:

    Hi Naustradamus- Here’s the step to download your free games:

    Select ‘Welcome Back Free PS3 Game 1′ and click on ‘Get Now’
    Press circle to go back and select your first free game
    Return to the Welcome Back page and select ‘Welcome Back Free PS3 Game 2′ and click on ‘Get Now’
    Press circle to go back and select your second free game
    Go to the XMB(tm) to play your free games

    Make sure to complete the download of each title all the way otherwise you’ll have to go into account management>transaction management>services list>SCEA Promotions to download the games.

    Hope that helps.

    – Kristi


17

+ pvtmarlowe on June 3rd, 2011 at 9:58 am said:

@susan panico. My PS3 is not working, i have contacted support and they told me to take my PS3 to a service centre for repairs. If my PS3 does not return by July 3 will i get my Welcome back goodies? i really want them.
and suppose i take Infamous and LBP are they mine to keep forever or will i not be able to play them after July 3?
and suppose i download some themes from PS+ will they be unusable after july 3?


18

+ WarHawk_ on June 3rd, 2011 at 9:58 am said:

Question : If I get my PS+ subscription on the 14th of June, Will I be able to get into the uncharted 3 beta ? which is scheduled to start from the 28th of June trough the 14th of July ?

(If the answer to the above question is no, how would I then be able to access the early beta of Uncharted 3 in Europe?)


    Susan Panico's Avatar

     

    + Kristi Fernandez on June 3rd, 2011 at 10:10 am said:

    Yes, if you join 6/14 you’ll have access to the Uncharted 3 beta in Plus on 6/28 – 7/4. It ends in Plus on 7/4.


19

+ Daniel0720 on June 3rd, 2011 at 9:58 am said:

:)


20

+ Dante989 on June 3rd, 2011 at 9:58 am said:

@16 (Naustradamus) That’s what i did…. and i don’t see anything either…


21

+ OvEr_MoDDz on June 3rd, 2011 at 9:58 am said:

im with stackcluster there. heck yeah its about time


22

+ pariah164 on June 3rd, 2011 at 9:58 am said:

Hey, Sony, how about offering this AFTER you’re done messing with the system?


23

+ TACO_COPTER on June 3rd, 2011 at 9:59 am said:

AWWWWWWWWWWWWHHH YEAAAAAAAAAAAAAAHHHHHHHHHHHHHHH

anyone who plays castle crashers alot add me!
i need help on the industrial castle


24

+ XxC-losxX on June 3rd, 2011 at 9:59 am said:

Awesome. Thank you Sony.

Quick question though,
The Unlimited Music Service additional 30 days is only available to members who have subscribed to it, or everyone in general like Playstation Plus?


25

+ OvEr_MoDDz on June 3rd, 2011 at 9:59 am said:

loli was looking at the wrong time. wow what a fail


26

+ JaySoChi on June 3rd, 2011 at 10:00 am said:

Where is the Escalation Map Pack? I thought it was due to today… for the Double XP weekend that starts today. Thanks Sony for everything! Loyalist to the end!:)


    Susan Panico's Avatar

     

    + Kristi Fernandez on June 3rd, 2011 at 10:11 am said:

    Hi JaySoChi- It’s coming later on today.


    Susan Panico's Avatar

     

    + Kristi Fernandez on June 3rd, 2011 at 2:15 pm said:

    Sorry JaySoChi- Thought you were referring to the MAG Escalation Pack free offer in Plus, which is coming out today. If you’re asking about COD Escalation Map Pack that comes out on June 10th.


27

+ explosive78 on June 3rd, 2011 at 10:00 am said:

@cat99899 they treated me just fine, but then again I’m not a whiny baby


28

+ dragonleader33 on June 3rd, 2011 at 10:01 am said:

This is awesome for Sony to give us. Just wish there was an alternative to those who already have everything on the list. Oh well I guess.


29

+ Johnbegood on June 3rd, 2011 at 10:01 am said:

Will those 60 extra days be added to the extra months we got with + when we subscribed when the service first came out?


    Susan Panico's Avatar

     

    + Kristi Fernandez on June 3rd, 2011 at 10:13 am said:

    Yes – You can check out the new end date for your Plus subscription in Account Management>Transactions Management>Sevice List>PlayStation Plus


    Susan Panico's Avatar

     

    + Kristi Fernandez on June 3rd, 2011 at 10:14 am said:

    *Service List


30

+ lazermanx2 on June 3rd, 2011 at 10:01 am said:

w00t


31

+ Old_PopTarts on June 3rd, 2011 at 10:01 am said:

9
+ Ftwrthtx on June 3rd, 2011 at 9:54 am said:

If they used games that no one has bought you would complain. They used first party very popular titles. You complain. Nothing is good enough. Nothing will ever be good enough. This is life. Get over it. The world still turns. The sun still rises and sets. Global warming is still on a constant rise.


32

+ guitarded77 on June 3rd, 2011 at 10:01 am said:

What if we have all the PS3 games… I think you’d want to welcome back your MOST LOYAL CUSTOMERS with something… especially after I had to cancel my debit card and get a replacement.


33

+ pvtmarlowe on June 3rd, 2011 at 10:02 am said:

i think it would be better if they offered WArhawk instead of stardust


34

+ fast0965 on June 3rd, 2011 at 10:02 am said:

hey i tried to get my two games it said purchase complete but never gave me my games?????


35

+ elute on June 3rd, 2011 at 10:02 am said:

I clicked on “welcome back: free ps3 game 1″ and no games appeared then it booted me out. Now “welcome back: free ps3 game 1″ has disappeared and I didn’t get to d/l anything. WTF?


    Susan Panico's Avatar

     

    + Morgan Haro on June 3rd, 2011 at 10:13 am said:

    If this happened, go to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotions to download the game for that first slot.


36

+ Solid-Snake-Eyes on June 3rd, 2011 at 10:02 am said:

I will dl and have a look.


37

+ kiratachibana on June 3rd, 2011 at 10:02 am said:

When is the last day for this program?


38

+ prakhar on June 3rd, 2011 at 10:03 am said:

Finally something for us.


39

+ dude5689 on June 3rd, 2011 at 10:03 am said:

Ummm, i pressed “get now” on the game 1 and i don’t know what to do afterwards. Do i buy the game normally and it won’t charge me? What do i do?


    Susan Panico's Avatar

     

    + Morgan Haro on June 3rd, 2011 at 10:14 am said:

    Once you activate via “Get Now”, you should be able to go back to the screen where the list of games appeared for Game 1 and select it. There will be no charge for these games, as long as you’re selecting them under the Welcome Back section in the store.


40

+ Johnmark on June 3rd, 2011 at 10:03 am said:

so what do i do if i have all the ps3 games listed??


41

+ LkPr on June 3rd, 2011 at 10:03 am said:

I hope I didn’t mess this up …. I tried selecting my 2 games and both times it took me to the “Get it now” part in the store, I clicked on it, got a message saying thank you for your purchase but it NEVER gave me an option to select any games?!?!?! I’m in Canada, anyone else have this issue?


    Susan Panico's Avatar

     

    + Morgan Haro on June 3rd, 2011 at 10:17 am said:

    If you did select the “Get Now” but did not select a game, go to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotions and you should be able to select accordingly.


42

+ UmmmmmShi on June 3rd, 2011 at 10:03 am said:

what about EU?


43

+ pariah164 on June 3rd, 2011 at 10:03 am said:

@kiiratachibana/36

July 3


44

+ OvEr_MoDDz on June 3rd, 2011 at 10:04 am said:

yeah um when is the map pack coming out


45

+ zzamaro on June 3rd, 2011 at 10:04 am said:

It’s not working!


46

+ weekendjeremy_69 on June 3rd, 2011 at 10:04 am said:

Thanks sony.. I knew I could trust ya’ll.. I am & allways will be a playstation fan for LIFE !!!


47

+ elute on June 3rd, 2011 at 10:04 am said:

fast0965 I have the same issue here. LOL, sony did you test this?


48

+ adm92 on June 3rd, 2011 at 10:04 am said:

i went to go download the games and it never gave me a choice of games to download????? please help


49

+ SPOPS on June 3rd, 2011 at 10:04 am said:

Kind of sucks since I already have all of those games…


50

+ ElRallo806 on June 3rd, 2011 at 10:04 am said:

@Jay
It might be postponed man, it’s really Treyarch’s fault, not sony’s.


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