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UPDATED: Welcome Back Program Available Now – Details Inside

Susan Panico's Avatar + Posted by Susan Panico on Jun 03, 2011 // Sr. Director, PlayStation Network

UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.

Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”

If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.

We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.

Welcome Back

Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.

For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:

  • Dead Nation
  • inFAMOUS
  • LittleBigPlanet
  • Super Stardust HD
  • Wipeout HD + Fury

For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:

  • LittleBigPlanet (PSP)
  • ModNation Racers
  • Pursuit Force
  • Killzone Liberation

Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.

In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.

Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.

PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.

A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.

Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.

Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.

Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.

Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.

Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.

Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.

Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.

Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.

Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.

Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.

Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.

Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.

Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).

Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.

Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.

Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.

Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!

//Add Your Own

5,149 Comments   25 Replies

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4951

+ ELMEJORBORICUA on June 7th, 2011 at 9:43 am said:

@ 4946

I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.


4952

+ Monk55 on June 7th, 2011 at 9:49 am said:

The link that I posted has screen shots and walks you through the whole process. Just kicked off the 2 downloads that I was missing.

http://us.playstation.com/support/answer/index.htm?a_id=2411


4953

+ catchananth on June 7th, 2011 at 9:57 am said:

Hi,

Can anyone please suggest me which one of the following is good;
- The LittleBigPlanet
- Wipeout

Thanks


4954

+ Monk55 on June 7th, 2011 at 10:32 am said:

both very good games -LittleBigPlanet is a platformer – plus you can create your own levels and share.
Wipeout is a racing game – kind of like a space age version of a cart racer. Which type of game do you prefer?


4955

+ afiqz97 on June 7th, 2011 at 10:32 am said:

I have a problem.I was only able to download 1 game on my PS3.after the first download it says something like server timeout or something and when I want to download the other one I don’t have the option to.I downloaded the free game and a demo on the same time,and then I can’t download the other free game.can anyone help me??


4956

+ XjacktehripperX on June 7th, 2011 at 10:40 am said:

i tried to download my first game, but it said that errors were occurring. So i went back and the first free game icon disappeared. Is there anyway to fix this? i got my 2nd game successfully


4957

+ Blasphem0 on June 7th, 2011 at 10:43 am said:

actually monk u woulve been able to save the time also..if after u select “get now”..u select “download now” a 2ND TIME…and u dont even have to go into acct transactions…if only the instructions told us that lol…mightve saved a few thousand posts


4958

+ Pro_Shadow321 on June 7th, 2011 at 10:43 am said:

I still can’t get my free games. I tried both ways but still can’t. Can somebody help me


4959

+ Monk55 on June 7th, 2011 at 10:51 am said:

Try following the directions listed in this link. Very easy to follow and seems to be the way to get the free games.

http://us.playstation.com/support/answer/index.htm?a_id=2411


4960

+ Blasphem0 on June 7th, 2011 at 10:53 am said:

heres the thing i still dont get..its been 4-5 days now…but the instructions are still the same, nothing has been updated, and the instructions are still WRONG,..not the ones here, but the ones on the ps3 welcome back page itself…it tells us these steps..1. select the 1st free game icon. 2. pic the game from the list. 3. select “download now” 4. select “get now”. 5 back out an return to do the same for game 2 an then goto the XMB to play it. step % is a complete lie as well as misinformation. step 5 needs to be 5. select “download now” AGAIN , right after u pick get now, b4 u return to pick game 2…..why cant they just change the ps3 instructions on the page to make them correct?


4961

+ Monk55 on June 7th, 2011 at 10:55 am said:

I agree with you. The process is not very intuitive and I think they could have made it much easier to get the free content.


4962

+ XjacktehripperX on June 7th, 2011 at 10:56 am said:

Yeah that was equally confusing for me. But you need to download the welcome back voucher for each game before you can successfully download them, but if you mess up you can follow the instructions i posted and still get your free games.


4963

+ catchananth on June 7th, 2011 at 11:39 am said:

Thanks Monk55. I think i will go for the racing game.


4964

+ Monk55 on June 7th, 2011 at 12:20 pm said:

catchananth,

That was my choice as well. I played the original on the PSP and enjoyed it so I thought I would check out the updated version for the PS3.


4965

+ drewmista95 on June 7th, 2011 at 1:02 pm said:

i managed to download the first game but didnt manage the secon (when i try to open the games package it doesnt open) what do i do?


4966

+ emets31 on June 7th, 2011 at 1:15 pm said:

Using the help provided in the posts, I was able to get 2 PS3 games, but only 1 PSP game. I wanted to get ModNation Racers and Little Big Planet, and MNR seems to be downloading fine. But, when I selected LBP, and selected Get Now, Killzone: Liberation showed up. I do not want KZ:L, as I already own it. What steps can I take to remedy this?

Thanks in advance :)


4967

+ bjornok on June 7th, 2011 at 1:44 pm said:

Hello

Yesterday 110605 i activated my welcome back offert, with 2 free games!
After downloading ratchet/clank i went back to pickup Infamous!
After that you charged my card 269Sek for that game!
This should also be for free!

Please refund my money or take back the game!

Best regards
Björn Olsson (accountname = bjornok)


4968

+ KuulaPetteri on June 7th, 2011 at 1:53 pm said:

We have ps3 and 3 psp consoles, how many difrend games I can download?


4969

+ KuulaPetteri on June 7th, 2011 at 1:57 pm said:

…different games.


4970

+ bonxo8480 on June 7th, 2011 at 2:48 pm said:

Just discovered an other issue, my roomate has had an account for 2 years. I downloaded my games on my account, picked the stuff i wanted, he can’t. Is it because the PSN reads the same mac. address? The terms are accounts made before April 30th, not per console. Has anyone had the same issue?


4971

+ jenack23 on June 7th, 2011 at 2:51 pm said:

i downloaded my 1st game for the psp through my computer cause i dont have wifi connection, but when i tried to download the 2nd game it doesnt show the list anymore, i tried going to account management but it says the page is under maintenance, will this be fixed soon? and is there also a way to get the free 30 days playstation plus through my computer? its the only way that i can get that stuff, or do i need for sure the psp? Can somebody help me?


4972

+ StungunJones on June 7th, 2011 at 3:02 pm said:

I selected LittleBigPlanet as one of my welcome back games. It’s not my kind of game. May I return it for one of the others?


4973

+ dorKore on June 7th, 2011 at 4:08 pm said:

I don’t own a PSP and don’t have any plans to either, can I get 2 PS3 games instead of the PSP games?


4974

+ mo350znissan07 on June 7th, 2011 at 4:45 pm said:

do we get to keep our games what we got for free with playstation plus


4975

+ brianaxamanda on June 7th, 2011 at 4:52 pm said:

What ever happened to the free qriocity services…? I thought they were offered as part of the welcome back program?


4976

+ Elite_Brett on June 7th, 2011 at 4:55 pm said:

Where do I go to get PowerUp Plus Rewards activated? Do I have to use a computer, or my PSP?


4977

+ kamren_8952 on June 7th, 2011 at 5:36 pm said:

for some reason my psp wont let me install the little big planet game i need help i already tried looking at support


4978

+ ViCi0USV1C on June 7th, 2011 at 5:43 pm said:

why is it taking so long to download games?


4979

+ Jai-Ly on June 7th, 2011 at 5:45 pm said:

If i want to recover the welcome back offer because my network went dead is there a way to do so? I’ve followed some of the recommendations yet the system says the site for account management is currently under maintenance. I’d really like to receive/recover the benefit. Thx.


4980

+ mokhaking7 on June 7th, 2011 at 6:29 pm said:

they only reply to the first page


4981

+ TwistedFate77 on June 7th, 2011 at 6:31 pm said:

how come i can see ratchet and clank QFB instead of star dust HD or w/e it is. does this mean ratchet and clank QFB will be mine for ever if i choose to download this game?


4982

+ AP21234 on June 7th, 2011 at 6:49 pm said:

Ok…I’ve done the whole ‘Account Management’ -> ‘Transaction Management’ -> ‘Services List’ -> ‘SCEA Promotion’ thing in the XMB. But all I keep getting is “No Content Found” in the Service list section. Please explain or help out.


4983

+ jkirby1985 on June 7th, 2011 at 7:06 pm said:

Everytime I click on the Welcome Back Package Button, a message pops up that says:

“This content cannot be accessed on your account”

Why exactly?


4984

+ jkirby1985 on June 7th, 2011 at 7:08 pm said:

All I get is the 100 free items, and the Pixel Wonderland Dynamic Theme…no games


4985

+ juno85 on June 7th, 2011 at 7:31 pm said:

Ok, I don’t get it. I got my first game which the download is very slow. That ok. I just hope it doesn’t get discount or anything. I already select my second game which is Super Stardust but when I check it on the download section. Its not even there. What happen to my second game that I selected? Not only that I can’t even log on into my home network.

What going on? I hope someone can help me with this problem.


4986

+ YungKingDvT on June 7th, 2011 at 8:17 pm said:

Any time i try 2 get the welcome back thing it says this content can not be desplay on this account!!!! wat do i dooooooooo!!!


4987

+ Miralvgc on June 7th, 2011 at 8:26 pm said:

My old account disappeared so I have one that can get the welcome back stuff and this one i just created that can’t… I have two PSPs, will I be able to play the free games on both of them with one account?


4988

+ PhasedPhantasy on June 7th, 2011 at 9:58 pm said:

Quick question regarding PSPlus welcome back package. This may have been answered earlier but I’m not parsing 100 pages of comment with no search function.

If I pick up Cuboid at discount price through PSPlus and then download the 4 DLC packs which are currently free through the service, do I get to keep the DLC with the paid game even though it’s explicitly stated that any free games lost when service period expires?


4989

+ InvaderAJ on June 7th, 2011 at 10:00 pm said:

Ok, I’m having a problem activating my Playstation plus 30 days thing. I can’t find the ‘Welcome Back’ tab in the upper left menu when i log on to the playstation store website. Do I need to get a playstation plus card in order to activate my 30 days access? Also, whenever i get free content with my 30 days free, like downloadable games, do i get to keep the content i acquired during my 30 days permanently, or, when my 30 days expire, so does all my downloaded content? Sorry to ask all these questions, but I’m having a hard time figuring this out, and I would be grateful if u could give me some help understanding all of this.


4990

+ magdy50 on June 7th, 2011 at 11:11 pm said:

i have psp and ps3 with the same email i downloaded the ps3 welcome back games but when logging with the psp can’t get my welcome back games what can i do ?


4991

+ CaptainKJB on June 8th, 2011 at 1:49 am said:

I can only download the one game!

Why won’t it let me download a second?


4992

+ YungKingDvT on June 8th, 2011 at 7:37 am said:

just asking wen i was at the first page ps said that if ur account was maded before apirl 20 they can get the welcome bak games because asoon as psn came bak on i made one. i could have been made one but psn wass down. it still keep saying this content can not be accesssed on my account. jkirby 1985 wen did u creat ur account just askin


4993

+ TwistedRaisin on June 8th, 2011 at 10:19 am said:

So it’s been 4 days. I still get an error when attempting to claim my stuff. Any idea when I’m actually going to be able to do so?


4994

+ Jemanie on June 8th, 2011 at 10:20 am said:

There’ve been many complaints about Sony for the repairs being so long and the limited download options. Yes, a hack had happened and Sony took a long time to fix it, that being said with how much time was taken I like to believe they really stepped up their security and firewalls big time. Also for those who don’t like the download options, please keep in mind Sony is a major corporation and they lost a ton of money with the repairs as well as the unfortunate Tsunami in Japan. A bigger selection of downloadable games would be awesome, maybe some newer games like Killzone 3, but I’m not to look a gift horse in the mouth and I appreciate the apology Sony made to it’s PSP and PS3 owners. For people who own the games already on discs, there’s always eBay. :)

I chose to download Infamous, Little Big Planet, ModNation Racers, and Killzone: Liberation… I’m looking forward to playing Infamous for the 1st time.


4995

+ jkirby1985 on June 8th, 2011 at 11:57 am said:

YunkKingDVT I bought my PS3 the DAY this all went down…4/16…I’d spent every day thereafter, as with the rest of you trying to get in. Is this because I hadn’t set up my account until the psn went back online? Because if that’s the case, then the big wigs at Playstation need to reiterate the terms of the Welcome Back package. The statement clearly read “for all subscribers.”

I just don’t understand it. I was able to get the 100 free items, and the Pixel Wonderland Theme (and of course, all the free demos are working just fine). But I can’t access the free games, and am also unable to redeem the 30 days of PS+

the only reason I haven’t taken this back was because I thought we ALL were getting something out of Playstation’s screwup, even tho nothing will compensate for the thousands of people whose personal information has been hacked….Somebody help me out here, I’m bout to go back to Xbox…


4996

+ jasiry on June 8th, 2011 at 12:11 pm said:

I have a problem with my games…
i did everything that it says … but when i chose my 1st game it told me that it was purchase successful … i click get now and it gave me an error… and then same happen with the 2nd game… none of them wanted to download so i went to account management and i didn’t find them there either….

wth happen there?? cause now i don’t have my games anymore…. what should i do? or what i did wrong?


4997

+ Kodran_Dallason on June 8th, 2011 at 12:30 pm said:

If I download the Free PS3/PSP Game 1/2 between June 3 and July 3 BUT I don’t download the actual game (just downloaded the “voucher/activation” e.g. “Free PS3 Game1″


4998

+ Kodran_Dallason on June 8th, 2011 at 12:38 pm said:

2 questions:

1.- If I download the Free PS3/PSP Game 1/2 between June 3 and July 3 BUT I don’t download the actual game (just downloaded the “voucher/activation” e.g. “Free PS3 Game1″), will I be able to go to XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process AFTER July 3?

2.- If I download e.g. Infamous as my Free PS3 game 1, and then I delete it, will I be able to download it again AFTER July 3?


4999

+ Krunal_ on June 8th, 2011 at 1:07 pm said:

I can’t download the 2nd game. When i tried i got an error and than it disappeared from the psn store. So i went to Account Management>Transaction Management>Services List>SCEA Promotions to download the game for that 2nd slot. I clicked it and it told me to pick a game. I picked Infamous and clicked download but there was a problem. I don’t remember it exactly but it said something like “you must first get “square”. please click on “square”. I think the square symbol meant click on free ps3 game 2? So I wne tback to psn store and nothing showed up. So i went back to the scea promotions and it said that my game 2 expired and i have no more free games remaining?

Is my game gone forever? Can i not get it back anymore?


5000

+ D_nial on June 8th, 2011 at 1:32 pm said:

Guys and girls, I downloaded Dead Nation , then went to Wipeout Hd to see its size and decide if I had the space, and all of a sudden, I seemed to lost my second FREE game! I went to My account—>services and so on, I see Wipeout HD activated on TODAY (08/06/2011) but I don’t seem to find it in my downloads! Instead I olny have :
1.Wipeout Activation (100 kb)
2.Wipeout HD Fury expansion

Where is my game? :(


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