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UPDATED: Welcome Back Program Available Now – Details Inside

Susan Panico's Avatar + Posted by Susan Panico on Jun 03, 2011 // Sr. Director, PlayStation Network

UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.

Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”

If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.

We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.

Welcome Back

Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.

For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:

  • Dead Nation
  • inFAMOUS
  • LittleBigPlanet
  • Super Stardust HD
  • Wipeout HD + Fury

For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:

  • LittleBigPlanet (PSP)
  • ModNation Racers
  • Pursuit Force
  • Killzone Liberation

Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.

In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.

Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.

PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.

A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.

Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.

Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.

Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.

Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.

Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.

Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.

Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.

Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.

Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.

Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.

Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.

Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.

Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).

Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.

Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.

Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.

Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!

//Add Your Own

5,149 Comments   25 Replies

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51

+ AWESOMEgamer875 on June 3rd, 2011 at 10:05 am said:

wtf theres nothing on the xmb how do i download this crap.


52

+ immokalle on June 3rd, 2011 at 10:05 am said:

:)


53

+ Ikiru_XIII on June 3rd, 2011 at 10:05 am said:

I didnt get the option to my choice of game either.


54

+ dude5689 on June 3rd, 2011 at 10:05 am said:

Now it’s not letting me into the store?!?!?!? PLEASE HELP!!! Did i lose my first game??


55

+ Ikiru_XIII on June 3rd, 2011 at 10:05 am said:

so no game ultimately


56

+ TONY-Q on June 3rd, 2011 at 10:05 am said:

i got 1 free game, now ps3 game disappeared from store. lol


57

+ KuntryBoy on June 3rd, 2011 at 10:06 am said:

ok something is wrong or off. I went to the page clicked on welcome back free game 1…. I couldn’t select anything. but it let me download…. then it disappeared. Then nothing. No game choice no XMB. No I can’t launch the store anymore I get error 80710D36


    Susan Panico's Avatar

     

    + Kristi Fernandez on June 3rd, 2011 at 10:40 am said:

    Hi KuntryBoy – Check for it in account management> transaction management>services list>SCEA promotions.


58

+ Brawl96 on June 3rd, 2011 at 10:06 am said:

Keep getting error codes. Anyone else?


59

+ OvEr_MoDDz on June 3rd, 2011 at 10:06 am said:

idk dude. call sony


60

+ midknight24 on June 3rd, 2011 at 10:06 am said:

Yeah SONY THIS IS BULL S**** It DIDN”T GIVE ME ANY CHOICES OF GAMES JUST SAID THANK YOU FOR PURCHASE AND NOW IT WON”T LET ME GET ANY PS3 games


61

+ TENZA_ZANGETSU- on June 3rd, 2011 at 10:06 am said:

i clicked the free games things but it didnt let me select any of them


62

+ midknight24 on June 3rd, 2011 at 10:06 am said:

Are you gonna fix this or what?


63

+ baIIisticZz on June 3rd, 2011 at 10:07 am said:

i followed the steps and it never gave an option to down load a game, and now the Get 1 Free Game and Get 2 Free Game options are gone, and i have no games. [DELETED] is going on ?


64

+ OvEr_MoDDz on June 3rd, 2011 at 10:07 am said:

@Brawl96 NOPE. just CALL sony


65

+ sserschens on June 3rd, 2011 at 10:07 am said:

it’s not working for me. i didn’t download any games and now both ps3 options are gone. need some answers.


66

+ CaptPierce on June 3rd, 2011 at 10:07 am said:

Why is it when I tried downloading both games, no games appeared?


    Susan Panico's Avatar

     

    + Morgan Haro on June 3rd, 2011 at 10:21 am said:

    If no games appeared for you but you did select “Get Now” on one of the PS3 or PSP Free Game 1 or 2; go to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotions and you should be able to select accordingly.


67

+ WarHawk_ on June 3rd, 2011 at 10:07 am said:

Btw, I tried to get my PS3 games, I got an error after accepting the 1st one and then I had to back out.. once I did that the PS3 free game #1 was removed from the list and I never got to download a game, with the 2nd one I made sure I downloaded the game.. but this means I lost my 1st game ???


68

+ thejuice44 on June 3rd, 2011 at 10:08 am said:

any1 else having problems? i downloaded the “free game 1″ pack. However, i cant find where it lets me select the game i want


69

+ Brawl96 on June 3rd, 2011 at 10:08 am said:

DID I JUST LOOSE MY GAME 1?!?!?
It said thank for your purchase after hitting get now on game 1. Now it’s gone and it kicked me outta the store. Wtf guys?


    Susan Panico's Avatar

     

    + Kristi Fernandez on June 3rd, 2011 at 10:18 am said:

    If the game is gone from the store check for it in account management> transaction management>services list>SCEA promotions.

    Let me know if that works.


70

+ LionAlliance on June 3rd, 2011 at 10:08 am said:

YAY!!
btw, can I also download the two free psn games from my PS3 too?


71

+ charliesmile on June 3rd, 2011 at 10:08 am said:

(3) days without a hack


72

+ sonofbatman on June 3rd, 2011 at 10:08 am said:

Can’t find the games after the Welcome back?


73

+ OvEr_MoDDz on June 3rd, 2011 at 10:08 am said:

@CaptPierce,.. IDK


74

+ KillSwitch_HD on June 3rd, 2011 at 10:08 am said:

i download game & game, don’t see anything


75

+ UmmmmmShi on June 3rd, 2011 at 10:08 am said:

Wait um are these listed games the same worldwide?


76

+ Kingjing22 on June 3rd, 2011 at 10:08 am said:

Didn’t work for me either when i went to download either game it said something like not available at this time then the option to get the game would disappear. i’m sort of afraid it may have read it as completed and taken away my option to receive them.


77

+ Ikiru_XIII on June 3rd, 2011 at 10:09 am said:

Yea, this is frustrating, the outage was no biggie, but to say somethings up but not really is a little mean. Then again it could be that everyone and their mothers is downloading


78

+ SEAL_TEAM_7p on June 3rd, 2011 at 10:09 am said:

SONY you are amazing!!!!!!!!!!!!!!!!!!!!!!!!!


79

+ Crazy-Maisy on June 3rd, 2011 at 10:09 am said:

Hey, the system stole my first PS3 welcome back item, didn’t get to “select” it.

Got second one OK.

Then onto PSP one and I didn’t hit “download” but hit “add to cart” instead, and then it was lost when I went to finish it (didn’t do it on purpose). I got the second PSP game in my downloads though.

So welcome back only gave me two games, one for PS3 and one for PSP.


80

+ adm92 on June 3rd, 2011 at 10:09 am said:

i keep trying to download stuff and it keeps saying and error has occurred


81

+ TheDCD on June 3rd, 2011 at 10:09 am said:

Yeah, thanks a lot guys. I redeem the offer for the games, then try to go and download them and error codes pop up. I exit out of the store, return to the store menu and now can’t access them at all. WHAT GIVES?!


82

+ Lokiroo420 on June 3rd, 2011 at 10:10 am said:

AWESOME, I DOWNLOAD FREE GAME VOUCHER, THE STORE DERPS IT UP, GAME CHOICE NO LONGER SHOW UP, THANKS AGAIN!!


83

+ typical-hero on June 3rd, 2011 at 10:10 am said:

I did what a lot of others did… I clicked on get game, then clicked out without getting a game… now I lost it! Is there any way to download the free games again or am I just out of luck now?????

Please Sony… this is a blog forum… post some info on this confusing setup for downloading our free games. PLEASE!

Don’t tell me I lost my chance at the free content????

Please let us all know!


84

+ Roxas_Eyes on June 3rd, 2011 at 10:10 am said:

I totally f’d up I could find the list for the games so does this mean I lost my free games? :P


85

+ Nightmare142 on June 3rd, 2011 at 10:10 am said:

YA!!! time to download, Thank Sony for the support :)


86

+ Big_Country76 on June 3rd, 2011 at 10:11 am said:

@pvtmarlowe: How do you know if MW3 sux or no? No gameplay video has been released yet and E3 is supposed to be the big “unveiling” Ahhh you must be a Battlefield 3 fan…


87

+ alynalyn on June 3rd, 2011 at 10:11 am said:

AWSOME!!!! DOWNLOADING INFAMOUS AND LBP RIGHT NOW :D


88

+ Ninja-KiLLR on June 3rd, 2011 at 10:11 am said:

what if my thing got messed up and says i redemed my first free game but didnt actually get anything? its not a major loss i already have em all just wanted to have the downloaded version of infamous and the add-on to wipeout. but i guess no wipeout dlc for me now. its a really confusing system i think sony.


89

+ Naustradamus on June 3rd, 2011 at 10:11 am said:

I chose the “Get now” for both games, no list, and both are gone now

I call up sony, the automated system won’t even take my call, it won’t transfer me to a agent … WTH? Where’s my free games!?!


90

+ dude5689 on June 3rd, 2011 at 10:11 am said:

Sony PLEASE HELP, now i can’t sign into my psn account!!!! what’s going on???


91

+ icycat69 on June 3rd, 2011 at 10:11 am said:

wooooohooooo thanks psn


92

+ GGod0 on June 3rd, 2011 at 10:11 am said:

Bloody store not lettin me use my $50 PSN card.


93

+ MarkakaJin on June 3rd, 2011 at 10:11 am said:

An error has occured (80023103)

I’m trying to download Dead Nation as my first free game but it won’t because I keep getting that error. What’s wrong with this?!


94

+ GLiTcH2 on June 3rd, 2011 at 10:12 am said:

Sweet thank you Sony, I am now downloading my free games: Dead Nation and WipEout HD. Can’t wait to start playing with my friends. :)


95

+ SolidusSquirrel on June 3rd, 2011 at 10:12 am said:

I did as directed, both selections failed and disappeared. WTF am I supposed to do now?


96

+ Kidslayer1997 on June 3rd, 2011 at 10:12 am said:

Any reason I keep getting “This content is not available at this time”?


    Susan Panico's Avatar

     

    + Kristi Fernandez on June 3rd, 2011 at 10:38 am said:

    Hi Kidslayer 1997- It’s due to the high traffic.


97

+ Lokiroo420 on June 3rd, 2011 at 10:12 am said:

THE ANTICIPATION FOR LILO AND STITCH WILL KEEP ME GOING UNTIL THE FAILING STOPS.


98

+ Solid-Snake-Eyes on June 3rd, 2011 at 10:12 am said:

I seem to have lost my first free game, I was clicking on Free Game 1 and it kept giving me error messages, then I pressed circle and it showed the 5 games so I picked the one I wanted and it said “This content is part of welcome back game 2″ and rejected me. Now all it shows is PS3 game 2 and no game 1?? Please help me Sony.


99

+ GGod0 on June 3rd, 2011 at 10:12 am said:

@86 they know the things you’ve been saying about them…


100

+ pvtmarlowe on June 3rd, 2011 at 10:12 am said:

WTF? im #17. you replied to 16 and 18 but not me? i really want the free stuff.


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