Jun 03 2011

UPDATED: Welcome Back Program Available Now – Details Inside

+ Posted by Susan Panico // Sr. Director, PlayStation Network

UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.

Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”

If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.

We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.

Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.

For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:

Dead Nation
inFAMOUS
LittleBigPlanet
Super Stardust HD
Wipeout HD + Fury

For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:

LittleBigPlanet (PSP)
ModNation Racers
Pursuit Force
Killzone Liberation

Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.

In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.

Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.

PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.

A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.

Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.

Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.

Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.

Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.

Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.

Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.

Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.

Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.

Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.

Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.

Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.

Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.

Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).

Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.

Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.

Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.

Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!

//Add Your Own

5,149 Comments 25 Replies

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1201

+ joeking2187 on June 3rd, 2011 at 2:30 pm said:

It won’t let me on! Is this a tease?

1202

+ anonymouse84 on June 3rd, 2011 at 2:30 pm said:

@JakeDaniel94 OF COURSE they are still being attacked…don’t you get it genius? There were demands issued upon Sony by Anonymous regarding the open nature of the console, not only were these demands ignored but the recent system update has caused a lot of headaches in the homebrew community.

My money, my console and oh by the way…when Sony proclaimed that they had the “best security available” they were egging the hacking community on. I just want to get my free games and a couple others and be done with this sham of a company.

1203

+ lilrobda1 on June 3rd, 2011 at 2:31 pm said:

I don’t think this is fair. You should be able to start your 30 days whenever you feel like. I can’t get to send my PS3 to Sony until the next couple weeks, and by time I get my PS3 back the program may be over. This isn’t right, I should start my program when I feel like and not be restricted by the deadline of Sony.

1204

+ JakeRondingo on June 3rd, 2011 at 2:31 pm said:

tried to download 1st game said error now 1st game option disappeared. I am not able to log into account management to try any other things that have been said. I hope i didnt lose one of my free games.

1205

+ JDCoop6 on June 3rd, 2011 at 2:31 pm said:

@death_by_wabbit

you are really nice did you get any problems downloading anything?

1206

+ MacKracker on June 3rd, 2011 at 2:32 pm said:

Trying to access the store but I keep getting an error :/

1207

+ pariah164 on June 3rd, 2011 at 2:34 pm said:

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1208

+ ydrg on June 3rd, 2011 at 2:34 pm said:

Hi guys, I doesn’t see the PSN plus button on my psp, where can I active the psn plus free 30 days???

1209

+ SPACE_SAMURAI- on June 3rd, 2011 at 2:34 pm said:

This is pretty lame lol only reason why I want to download from the welcome back package is for LBP so I dont have to keep the disc but it wouldn’t let me download it just took me back to the main menu again now it wont let you download it at all and wont show under account management as something purchased or downloaded. To be honest I would just buy LBP if they had it there.

1210

+ anonymouse84 on June 3rd, 2011 at 2:34 pm said:

1211

+ death_by_wabbit on June 3rd, 2011 at 2:34 pm said:

yeah I had some problems but I got it done eventually

1212

+ xVanhalen93x on June 3rd, 2011 at 2:35 pm said:

Yeah why am I getting error 80710D36??? Please fix it Sony. It won’t let me download any of my free games or anything.

1213

+ TheKiddSerg22 on June 3rd, 2011 at 2:36 pm said:

I WAS ONLY ALLOUD TO SELECT ONE GAME.. IT DIDNT LET ME CHOOSE THE 1ST GAME AND WHEN I WENT BACK THE SELECT PS3 GAME 1 WAS GONE AND I DIDNT GET THE GAME.. WHAT SHOULD I DO?

1214

+ ATokenBlackGuy on June 3rd, 2011 at 2:36 pm said:

Not fair!! I bought my PS3 the day the service went down and I suffered just as much as everybody else. Especially since I switched from Xbox to Playstation. Now I just feel unappreciated.

1215

+ Coyote-Trickster on June 3rd, 2011 at 2:36 pm said:

think of it as an error game

i’m having fun with this, it’s like a Sony slot machine

1216

+ death_by_wabbit on June 3rd, 2011 at 2:37 pm said:

@ydrg
gatta have a PS3 to use PS+

1217

+ TheKiddSerg22 on June 3rd, 2011 at 2:37 pm said:

IT TOLD ME THAT THERE IS NOTHING TO PURCHASE

1218

+ anonymouse84 on June 3rd, 2011 at 2:38 pm said:

@Coyote-Trickster I’d say it’s more like a game of Russian roulette considering that everyone’s financial info may be leaked again in the near future.

1219

+ Klokateer1986 on June 3rd, 2011 at 2:39 pm said:

Can you please respond to our questions?
Why has our games disappeared? The solution you guys gave did not work for me.
When I go to account management, it says it went through, but it does not allow me to re-select the game, and download it. I hope I’m not screwed due to a glitch in your system…
Please don’t keep me in the dark. Any answer from a Sony Rep would be much appreciated.

Regards, Klokateer1986

1220

+ XxSolidsnakexX on June 3rd, 2011 at 2:39 pm said:

Same as everyone one else.. had an error when selecting my free content now I DON’T have the option to select a anything and didn’t download the games. And the games I selected are NOT in my downloaded list.

1221

+ RinoRichardCroft on June 3rd, 2011 at 2:39 pm said:

I’m not able to checkout on buying the 100 FREE ITEMS of PlayStation Home !
it gives me 80710D36 error.

what is wrong ?

1222

+ Dirk_Diggl0r on June 3rd, 2011 at 2:40 pm said:

I was downloading Infamous and it got stuck at 24%, I sat there reading a book waiting for it to move. I paused the download in hopes that I can continue when there is less traffic. If I cancel the download is the Playstation store stupid enough to think I already have it and will I then be unable to begin a new download?

I ask because the store seems like it was made by smart 9 year olds. Go to the welcome back page, select Game 1, Game 1 starts, but is gone from the menu so now I guess I’m S.O.L if the game will not resume downloading?

Answer my question.

1223

+ lighter1234 on June 3rd, 2011 at 2:40 pm said:

anyone else getting the error code 80710D36 i keep getting it when trying to go into the store…any help?

1224

+ weedbeaner on June 3rd, 2011 at 2:41 pm said:

I lost the first free game for the ps3

1225

+ ReDRuM0183 on June 3rd, 2011 at 2:41 pm said:

bunch of erros and i couldn´t get anything, now i check the transaction management and guess what….. NOTHING
not even the ps3+ subscription……..

1226

+ jakedaniel94 on June 3rd, 2011 at 2:42 pm said:

@anonymouse84 if you have a problem get out there and buy an xbox. everyone complaining isnt going to solve anything!! the truth is none of us know whats its like to be in their position right now you all act as if you could do better and that they are doing this by choice, and btw of course they are gonna say they have the best security everything of this nature says things like that its advertiseing what do you expect?

1227

+ Jaaf on June 3rd, 2011 at 2:43 pm said:

Dear Playstation: lol

I’ve been trying to go to the store since this morning and this keeps poping up:

“An Error Has Ocurred. (80710D36)”

Is there still problems with the store or is it just me?

if so let me know what can I do to fix it…

1228

+ lobotomies4free on June 3rd, 2011 at 2:44 pm said:

the store seems to have glitched up on me and isn’t showing my welcome back games anymore, or in my downloads list. did i already lose this stuff?

1229

+ RinoRichardCroft on June 3rd, 2011 at 2:44 pm said:

Now I select the items I want and I manage to checkout after many attempts to do so after choosing the 100 FREE ITEMS from PlayStation Home but the basket appears saying “This item cannot be selected at this time”

I mean were you serious about this or what ? I still cannot get anything I’m supposed to get and it all gives me errors errors errors. till when ?

1230

+ Skullever on June 3rd, 2011 at 2:44 pm said:

Every time I go to download something it gives me an error, so it won’t let me get my games, what gives??

1231

+ FutureShocked on June 3rd, 2011 at 2:44 pm said:

also im getting an error in the playstation home, when i go to the purchase screen, where the price would be all i get is ‘error’ any fixes to this?

1232

+ RaymondBel on June 3rd, 2011 at 2:44 pm said:

Given the traffic I think I will do this late tonight (Pacific time).

Dear Sony, for good publicity, you should really consider extending the offer to anyone that has bought or will buy a PS3/PSP until July 3rd, 2011. That would certainly make a lot more people happy.

I know you are doing your best to make it work… I have a month to download my goodies, so I will be patient.

Cheers and thanks.

1233

+ Klokateer1986 on June 3rd, 2011 at 2:45 pm said:

***************

“Account Management>Transaction Management>Services List>SCEA Promotions – then from there you’ll be able to see the remaining titles”

Does not work for me at all. I tried it once, I still got the error, then, when I tried again it won’t allow me to select the game for download…. Any other solution, considering this still didn’t work for me?

1234

+ Dirk_Diggl0r on June 3rd, 2011 at 2:45 pm said:

@ 1206

Don’t let Sony screw you over. If this doesn’t clear up after traffic dies down then do what I plan on doing. I’m going to call Sony, wait 2 hours on hold to talk to someone, then tell them they are going to send me a PSN card with the precise dollar amount of the games that I was screwed out of.

Sony, you failed to protect my information and you failed to protect the network. Don’t even try to screw us over with this bullcrap. I get to download 2 games or you “professionals” are going to send me my PSN card. You have no choice, Sony, you continually screw up and you know it. Congratulations on being hacked again, btw.

1235

+ red_wesley on June 3rd, 2011 at 2:46 pm said:

@death: What about the Home freebies? Did you get those., because after several hours, I only managed to get 2!

1236

+ ejgutbarr on June 3rd, 2011 at 2:46 pm said:

I think my downloads got messed up, since the store keeps giving me errors I was only able to download one of the free games.

And when I go to service list it tells me that both of them have been used. I was able to download little big planet, but infamous comes out as allready purchased but its not downloading…

WHAT TO DO!?

1237

+ BobbyLeeSwag on June 3rd, 2011 at 2:46 pm said:

Why does it expire in a day… Feel sorry for the people who can’t get to their account today.

1238

+ MacKracker on June 3rd, 2011 at 2:46 pm said:

Hey Sony, where did my PS+ and PS3 Game 1 go?

1239

+ Jaaf on June 3rd, 2011 at 2:47 pm said:

Once again I feel let down by Sony…

What a damn shame :(

1240

+ xeballzak on June 3rd, 2011 at 2:48 pm said:

all ive been getting all day is error codes.took 45 min to sign in.now at store all i get is error codes 80710D36 and 80710092 drivin me nuts

1241

+ black-goldcity6 on June 3rd, 2011 at 2:49 pm said:

JUST KEEP TRYING OMG NOT THAT HARD!!!!

1242

+ RinoRichardCroft on June 3rd, 2011 at 2:49 pm said:

I’m trying to buy the 100 FREE ITEMS from PlayStation Home and when i checkout it shows me 80023126 Error after showing numerous different messages before it. can you please help ?! I really am tired of this

1243

+ death_by_wabbit on June 3rd, 2011 at 2:49 pm said:

OK here’s what worked for me: if you get the error in the store & the game selection is no longer available, log out of the store & go into account management>transaction management>services list>SCEA Promotions you can select the games from there.

if you cannot select your game form there then go to go into account management>transaction management>download list to see if you previous selections are there.

you will most likely get errors every step of the way, after all every player in the world is trying to do the same thing you are, just keep closing the error message & try again. i will eventually work.

have fun!

1244

+ xzile on June 3rd, 2011 at 2:49 pm said:

Does anyone read anymore? If you look at some of the earlier posts, they told you what to do if you lost one of your games. Also that error is due to the high traffic. You have thirty days but everyone wants to get all their stuff at one time.

1245

+ hckyPr3dator on June 3rd, 2011 at 2:50 pm said:

Uhm it doesnt even work…error code after error code. I go on both are there and wount let me download, wait a little go back on.. i can only get game one…try agian all are gone..WOW I HAVE AN xbox and its wayyyyyyyy BETTER then playstation.
KiILLL urself playstation KILLLLLL UrSeLf!!!!! u alll suckkk!!!!!

1246

+ Skullever on June 3rd, 2011 at 2:51 pm said:

Finally got it to work, store is more buggy then anything I’ve ever seen in my life

1247

+ Klokateer1986 on June 3rd, 2011 at 2:51 pm said:

@xzile

Do YOU read?? I posted like 10 times saying that solution DOES NOT WORK FOR ME…what part of that don’t some of you understand?

1248

+ SmilingPanda- on June 3rd, 2011 at 2:53 pm said:

everytime i press account management it says ERROR OCCURED …….

1249

+ crazyboy10 on June 3rd, 2011 at 2:53 pm said:

It Took me well over 150 button presses but i finally got one free game!!!

1250

+ Haskell420 on June 3rd, 2011 at 2:54 pm said:

YOU REALLY, REALLY, REALLY NEED TO REWORK the PS PLUS OFFERING, SO THAT IT IS FAIR TO EVERYONE!

You know what stinks about the PS PLUS? 1ST i STILL HATE THOSE F’N PS MINI’S……

And most of all, yeah, those FREE DLC packs for MAG, Killzone 2 etc are great for the people THAT OWN THOSE GAMES!

If someone, like me doesn’t own them, it is USELESS TO US. So why should I get LESS then someone who has that game???

Are BOTH paying the same amount of money for PS Plus. Therefor, we should both be getting the same OR EQUAL CONTENT W/ OUR SUBSCRIPTION.

Yes, if you own a certain game, as a PLUS member, great, here’s your free DLC..and yet, IF you don’t own that certain game? IT’S OH WELL, SUCKS FOR YOU. YOU GET NOTHING MORE or EXTRA FOR YOU?

This is NOT PS REWARDS, where you are rewarded for the certain games you play, OR buy.

How about making the PS Plus FAIR for EVERYONE. One should not be penalized for not owning a game.