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UPDATED: Welcome Back Program Available Now – Details Inside

Susan Panico's Avatar + Posted by Susan Panico on Jun 03, 2011 // Sr. Director, PlayStation Network

UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.

Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”

If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.

We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.

Welcome Back

Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.

For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:

  • Dead Nation
  • inFAMOUS
  • LittleBigPlanet
  • Super Stardust HD
  • Wipeout HD + Fury

For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:

  • LittleBigPlanet (PSP)
  • ModNation Racers
  • Pursuit Force
  • Killzone Liberation

Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.

In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.

Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.

PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.

A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.

Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.

Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.

Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.

Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.

Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.

Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.

Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.

Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.

Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.

Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.

Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.

Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.

Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).

Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.

Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.

Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.

Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!

//Add Your Own

5,149 Comments   25 Replies

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201

+ Dream_Reaper_ on June 3rd, 2011 at 10:26 am said:

i am having a problem. when i chose my first game (infamous) i got a error message so then i tried to pick my second game (littlebigplanet) and i got a different error message and now it isnt letting my download any of them. the option to pick my games r gone now?


202

+ xGREYHUNTERx on June 3rd, 2011 at 10:27 am said:

Sadface getting [800231021] error.


203

+ Ikiru_XIII on June 3rd, 2011 at 10:27 am said:

anyone else lose the option to dl the games and now get the psn undergoing maintenance message?


204

+ KuntryBoy on June 3rd, 2011 at 10:27 am said:

AN ERROR HAS OCCURRED AN ERROR HAS OCCURRED AN ERROR HAS OCCURRED AN ERROR HAS OCCURRED AN ERROR HAS OCCURRED OVER AND OVER AGAIN. SONY PLEASE TELL US SOMETHING GEEZ….


205

+ Marco_7222 on June 3rd, 2011 at 10:27 am said:

I miss my FIRST AND I DID NOT GET MY FREE GAME AND NOW PLAYSTATION NETWORK IS GOING UNDER MAINTENANCE………………. :( :( I hate PSN


206

+ Wahrnye on June 3rd, 2011 at 10:28 am said:

“PlaystationNetwork is currently undergoing maintenance.”

Great job! /sarcasm


207

+ Marco_7222 on June 3rd, 2011 at 10:28 am said:

I miss up my FIRST AND I DID NOT GET MY FREE GAME AND NOW PLAYSTATION NETWORK IS GOING UNDER MAINTENANCE………………. :( :( I hate PSN


208

+ zfredo90 on June 3rd, 2011 at 10:28 am said:

Glitch my free games disappear got nothing they never got downloaded stupid stupid stupid market


209

+ rybubby93 on June 3rd, 2011 at 10:28 am said:

When I go to get my games and I clicked get PS3 Free Download 1 it says error and freezes. I had to turn off my PS3 to unfreeze it and then I go back and I dont have the option to choose my game. Now the same thing is happening with Free Download 2 I actually clicked Get Now and it said error I waited it unfroze, but I still can’t pick a game. Why is this happening Sony?


210

+ ambsnake on June 3rd, 2011 at 10:28 am said:

Yay, thanks. And add-on content and avatars you get free with plus, can you keep after? (not games)


211

+ seejay666 on June 3rd, 2011 at 10:28 am said:

All i can say is SaaWeeet!!!


212

+ BrownBear206 on June 3rd, 2011 at 10:28 am said:

Of course you are gonna get errors in the Playstation Store when 77million people are trying the download the same thing at the same time. if you are having problems with errors right now, just be patient and try again later.


213

+ MarkakaJin on June 3rd, 2011 at 10:28 am said:

Never mind, I kinda figured it out.

Go to ACCOUNT MANAGEMENT > SERVICES LIST > SCE PROMOTIONS

Game 1 > Choose your game until it has that pink thing in the corner

Game 2 > Do the same as above

Go to download page from the PS Store and download them.

It may take awhile since I guess the server is overloading.


214

+ Chaotic_Renegade on June 3rd, 2011 at 10:28 am said:

PSN welcome back launch fail! LOL you have got to be kiddin me. SONY you FAIL to do everything.


215

+ Klokateer1986 on June 3rd, 2011 at 10:29 am said:

Morgan said:

“If this happened, go to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotions to download the game for that first slot.”

When I do this, everytime I go to download my first game, it gives me an error code, then says “Item has already been purchased, download to play” or something, then when I click “download” it does the same thing… error message, and tell me to download…. what a headache.. please help.


216

+ Solid-Snake-Eyes on June 3rd, 2011 at 10:29 am said:

I was able to select and download my missing Game 1 through Account Management>Transaction Management>Services List>SCEA Promotions. Thanks Morgan. Will wait for the traffic to die down before trying to download my Game 2 and PSP games!


217

+ kidicarus831 on June 3rd, 2011 at 10:29 am said:

Can I download the “welcome Back” games through the Media Go PC application?


218

+ GTA__man on June 3rd, 2011 at 10:29 am said:

i dont really like what is happening to the store really!!
i was trying to get my ps plus account for free, and i got an error display as i went back to the previous screen it got erased or vanished from the list of the welcome back program. then i tried it with the first game, and it happened the same, what is wrong sony,? i dont really like this at all, i want my stuff.


219

+ Roxas_Eyes on June 3rd, 2011 at 10:29 am said:

Wow being a Ps3 Fan Boy is not good anymore. I want my fudging munnies back from you an ill make sure I wont buy another system from you.
Unless you answer my questions an tell me why I’m not getting my PsN Games I want from the “Welcome Back Program”


220

+ hotmyers16 on June 3rd, 2011 at 10:29 am said:

okay, nevermind mines downloading fine now :)


221

+ wildcat_zulu on June 3rd, 2011 at 10:30 am said:

Sucks to be me I guess. End of April I finally buy a PS3 get it home and set it up just to find out network is down, blocking me from setting up an account until just a few weeks ago.

Now, I see that none of this stuff is going to be offered to me.


222

+ THEE_LEGENDxx on June 3rd, 2011 at 10:30 am said:

awesome


223

+ THEMASTA1 on June 3rd, 2011 at 10:30 am said:

Sony you suck, I can’t download my games because it said error so I hit back and now the free ps3 games don’t show up! I might as well just go buy an xbox. Idc what everyone here thinks of them!


224

+ prheinze on June 3rd, 2011 at 10:30 am said:

I tried the account manager thing but i got Error code 80710D36. someone please help!!!


225

+ RinoRichardCroft on June 3rd, 2011 at 10:31 am said:

I did as instructed but nothing is right, I click Get Now and it keeps on telling me AN ERROR HAS OCCURRED or NO ITEMS YOU CAN PURCHASE AT THIS TIME or THIS CONTENT CANNOT BE SELECTED AT THIS TIME when I go back I find that it disappeared (GAME 1) and there’s neither a game nor anything.

I guess the PSN still needs to be fixed because this “appreciation / apology program” seems to be laughing at us.


226

+ occelot_ssnake on June 3rd, 2011 at 10:31 am said:

Alright I clicked the Free Ps3 Game 1, than the store crashed, and now it wont let me pick my first game!


227

+ StingrayX on June 3rd, 2011 at 10:31 am said:

WOW…it’s like anarchy going on here…just relax EVERYONE!


228

+ Hell_Bound666 on June 3rd, 2011 at 10:31 am said:

I can’t get into the store…is it because too many people MAYBE logging on at once?


229

+ wanderer55 on June 3rd, 2011 at 10:31 am said:

Great, but dang it error paradise now.


230

+ RepIayy on June 3rd, 2011 at 10:31 am said:

“This content cannot be selected at this time.”

What’s going on? If the PS store is flooded with downloads do you plan on expanding the welcome back package to two or three days?


231

+ MudMonkey13 on June 3rd, 2011 at 10:32 am said:

inFAMOUS is not on the list! The other 4 games are there though. What gives?


232

+ berlaitada on June 3rd, 2011 at 10:32 am said:

the psn is going to AEXPLODE!!!


233

+ AlecDawesome on June 3rd, 2011 at 10:32 am said:

Whenever I’m on browsing stuff in the PS store, it will say “An error occured (8000*****)” and I can’t download anything or go down a certain amount while browsing.I was able to download the free game though.


234

+ Camaargo on June 3rd, 2011 at 10:32 am said:

hey Sony, PLEASE help me, i was on PlayStation Store, i saw there “Welcome Back”, clicked, and i chose “Free PS3 Game 1″.
I think i got it, and i wanted to get inFAMOUS. But i didn’t get any inFAMOUS, and now the “Free PS3 Game 1″ doesn’t appears anymore! That means I lost one game! What should I do? I don’t wanna lose it just for some error in PS Store !

PLEASE, help me!


235

+ SarahDeathler on June 3rd, 2011 at 10:32 am said:

to many ppl trying get at one time it crashing the store


236

+ Ikiru_XIII on June 3rd, 2011 at 10:32 am said:

@Naustradamus

Thanks, that solved the issue.

And thanks Sony, sorry I got a little hot headed


237

+ enjionPS on June 3rd, 2011 at 10:32 am said:

Not trying to look a gift horse in the mouth…

But I really thought you guys would’ve at least prepared your servers for this.


238

+ EveofLight on June 3rd, 2011 at 10:32 am said:

I lost ALL the free games it seems, it shows I never picked them when I went to re-download them from regular store and they never appeared on my download list. I am kind of disappointed cause I know I will probably never get this again.


239

+ SSJStarwind16 on June 3rd, 2011 at 10:33 am said:

So, I can’t see inFamous in either section….is there a problem?


240

+ Ghost_Of_Gaming on June 3rd, 2011 at 10:33 am said:

Oh jeez here comes all the kids threatening to buy an Xbox Nogaems60.
No big loss will be made if you switch over.


241

+ RichieAppel on June 3rd, 2011 at 10:33 am said:

Sweet Playstation Plus! I’m not interested in free games but I do want PS+. The only reason I even want that is so I can get Fallout: Old World Blues at discounted price when it comes out at some point this month.


242

+ DeadlyD83 on June 3rd, 2011 at 10:33 am said:

Very nice. Thank you Sony. Sorry for being impatient.


243

+ SEAL_TEAM_7p on June 3rd, 2011 at 10:33 am said:

I don’t see iNFAMOUS either it is an option right?


244

+ Heratiki on June 3rd, 2011 at 10:34 am said:

inFamous is not listed as a title to download? WTH it’s in the damn list on the selection!


245

+ MuffinsTheCat on June 3rd, 2011 at 10:34 am said:

I never got to download and Both PS3 Games are gone!!!!!


246

+ RobLockster on June 3rd, 2011 at 10:34 am said:

Should have done it slowly by region like with the network itself going up. Rushing only breeds errors.


247

+ akab211 on June 3rd, 2011 at 10:35 am said:

Amazing!!!


248

+ DanlyKirbster on June 3rd, 2011 at 10:35 am said:

Had a little trouble but working fine now


249

+ wanderer55 on June 3rd, 2011 at 10:35 am said:

And looks like I lost the option of getting the second PS3 game. I holding off on getting the PSP games for now.


250

+ Tai363 on June 3rd, 2011 at 10:35 am said:

This doesnt seem to be happening to anyone else but im getting that error code 8700…..but its not happening to anyone else!


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