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UPDATED: Welcome Back Program Available Now – Details Inside

Susan Panico's Avatar + Posted by Susan Panico on Jun 03, 2011 // Sr. Director, PlayStation Network

UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.

Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”

If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.

We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.

Welcome Back

Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.

For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:

  • Dead Nation
  • inFAMOUS
  • LittleBigPlanet
  • Super Stardust HD
  • Wipeout HD + Fury

For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:

  • LittleBigPlanet (PSP)
  • ModNation Racers
  • Pursuit Force
  • Killzone Liberation

Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.

In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.

Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.

PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.

A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.

Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.

Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.

Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.

Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.

Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.

Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.

Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.

Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.

Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.

Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.

Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.

Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.

Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).

Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.

Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.

Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.

Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!

//Add Your Own

5,149 Comments   25 Replies

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4901

+ Saaketh-Vummala on June 6th, 2011 at 5:42 pm said:

thank u so much


4902

+ CnGmutil8tors on June 6th, 2011 at 5:50 pm said:

no problem.


4903

+ NotEnoughHeart on June 6th, 2011 at 6:00 pm said:

Alright I’m gonna try doing what idrivefast235 said. I’m downloading inFAMOUS again then I will sync my trophies and see if that works. If not I just wasted a free game and thanks for nothing sony.


4904

+ NecrolyteSoul on June 6th, 2011 at 6:07 pm said:

Their free game selection is terrible. For everything that has happened, they owe a little more than a few old game downloads. I know they lost money, but they also lost trust with their fans, and lost fans.period. Without fans/gamers, they’d be goners. And the stuff they offered the avatar for the PSN Avatar…Uh I already have half that stuff…. Their welcome back gifts weren’t given much thought.


4905

+ CnGmutil8tors on June 6th, 2011 at 6:14 pm said:

let us know how it works out notenoughheart


4906

+ mokhaking7 on June 6th, 2011 at 6:52 pm said:

ok i only got one free game because(this what my friends tell me)i clicked get now but didnt know what the second game i should get at the time so i exited and when i came back to get it it said already downloaded it even though i didnt.This also happened to some of my friends


4907

+ prathyushms on June 6th, 2011 at 7:12 pm said:

any update on when people who bought PS3 after April 20 can sign up to play online? Thank you


4908

+ BioticStar on June 6th, 2011 at 7:42 pm said:

I don’t know what really happened. I pressed the “Get Now” for my Welcome Back PS3 Game 1, and I selected InFAMOUS for a preview and read the description. I, then, went back to my selection and read the others. Now, when I go into the SCEA Promotions, it says that I had used it up, so I no longer can use it. After reading all of the descriptions, I went with Wipeout HD for my 2nd choice, and that worked. Please don’t tell me I lost my game. Help is gladly appreciated.


4909

+ djspinshouse4u on June 6th, 2011 at 7:56 pm said:

Go get ‘em CnG… you the man!!!


4910

+ Jai-Ly on June 6th, 2011 at 8:00 pm said:

I did the welcome back but i couldn’t receive the product for the line went dead for me and now I can’t get it. No fair =(


4911

+ Blasphem0 on June 6th, 2011 at 8:04 pm said:

the pedestal of woe sounds like something outta a rpg too. not that thats a bad thing in retrospect. hope everyones doin better today also…refreshed..irish spring helps as well. an remember. just say no to get now an goin back to select game 2…click ol’download again a 2nd time an youll be smooth sailin


4912

+ djspinshouse4u on June 6th, 2011 at 8:11 pm said:

I originally meant to say “ASSNINENESS” regarding Noidbrat…
for anyone who might have been following my thread on PAGE 93.

Hmmm… it was PAGE 92 last night, now it’s PAGE 93!!!???!!!???
They must have added those comments “awaiting moderation” in order to push me forward a page.
I am pleasently surprised to see that they didn’t delete ANY of my posts… cause I went OFF!!!


4913

+ Tom10710 on June 6th, 2011 at 9:09 pm said:

Sorry if this has already been asked, but I don’t feel like reading 98 pages.

I’m out of room on my hard drive and need to replace it. Can I pick what I want now and download it later when I get the new drive or do I need to get the new drive first and then download?

Thanks!


4914

+ itschr0niixx on June 6th, 2011 at 9:31 pm said:

Is there a way to return a game from the free ps3 game list to choose another? I don’t really like Dead Nation and was wondering if I can change it to Infamous.


4915

+ Hydroli_X on June 6th, 2011 at 9:44 pm said:

I really don’t find it fair how the people who signed up for PSN as SOON as the network was restored do not receive the 2 free games/30 days of PS plus (Like myself)

If Sony were to allow EVERYBODY to receive the welcome back gifts their would a higher multitude of people coming to Sony and purchasing countless of content on the store.

Give everybody a chance Sony and give to all who want it.

I played xbox for 3/4 years and constantly kept saying PS3 was the lamest console. After growing tired of xbox I decided to try the PS3 for once and see how I liked it.

And boy was I wrong….PS3 is the greatest console made so far. I have been happy ever since I got the PS3 which was the day before PSN was restored. But now I’m starting to get on the downside of whats going on about this “welcome back gift” for the people and ONLY the people who were members before the outage.

This is my opinion and do please Reply


4916

+ NotEnoughHeart on June 6th, 2011 at 9:56 pm said:

Well idrivefast235 idea appears to have worked. I synced and inFAMOUS is fine now. Thank you idrivefast235. Though I don’t know why it did that for inFAMOUS and not LBP. I had both games before and traded them in. Maybe its cause I had 100% trophies for inFAMOUS and only 3% for LBP. O well. I’m not that far just beat 4 or 5 missions. If it does it again I’ll post it again.


4917

+ XxTehTrickShotxX on June 6th, 2011 at 10:38 pm said:

OMFG What the F*** Sony!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I just finished downloaded F****** 7.5 gigs of Infamous and all of a sudden its F****** Corrupted when I try to install it? F****** awesome. So, I wait for 3 F******* days and this happens.

Will someone PLEEEASSSSE Reply on how I can fix this. Please Dont F****** tell me that I have to download it all over again. Cause that is just F****** messed up.

P.S. Sorry for the language, im really pissed off. But atleast I censored it.


4918

+ XxTehTrickShotxX on June 6th, 2011 at 10:58 pm said:

PLEASE can someone tell me how I can make the already downloaded one work

Here it is more detailed:

I wait for 3 days. Pick my nose. And do some… *other* stuff.

FINALLY INFAMOUS IS DONE YESSSSSSSSSSSSSSS

Install

At 14% Im like yesyesyesyesyess

An error occured during the install operation 800(random numbers)

Me: NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

*Tries installing AGAIN*

An error occurred during the instal operation (moar random numbers[same ones])

Me:*Aforementioned NO*

Slaps on laptop.

Goes to site.

Keeps new internet update on PS3

Rages on this thread.

Asks for help.

Asks this.

PLEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAASSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE

HEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEELP


4919

+ djspinshouse4u on June 6th, 2011 at 11:32 pm said:

I’m pretty sure it was the “picking of the nose” that caused the ERROR!!!
LOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOL


4920

+ djspinshouse4u on June 6th, 2011 at 11:38 pm said:

@ Tom90210

This question has NOT been asked… and it probably won’t be answered by any Sony Rep almost 5000 posts in to this forum!!! I would think you should replace the hard drive first, just to avoid problems.


4921

+ fireofdoom on June 7th, 2011 at 12:12 am said:

HELP


4922

+ fireofdoom on June 7th, 2011 at 12:13 am said:

oops…. HEP “welcome back” wont show up on my psp and i have been here since 2009!


4923

+ XxTehTrickShotxX on June 7th, 2011 at 12:15 am said:

@djspinshouse4u

Can you please just help?


4924

+ fireofdoom on June 7th, 2011 at 12:15 am said:

nvm i failed


4925

+ djspinshouse4u on June 7th, 2011 at 12:59 am said:

@thetrickshot
Right… sorry!!!

Start by reading the FAQ at the top of this page.


4926

+ djspinshouse4u on June 7th, 2011 at 1:06 am said:

Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable. Sorry I’m so stupid! Where is my game?

A: Go to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content here.


4927

+ djspinshouse4u on June 7th, 2011 at 1:07 am said:

Q: Why am I getting errors saying I can’t access the Store? Is it because I’m stupid?

A: Give it another try, or wait for a small period of time and try try try again.


4928

+ El_FeRnIe on June 7th, 2011 at 1:28 am said:

i install the ps plus on 06.07.2011 and i tried to download the two free games and i don’t even have them this is really disappointing i really want to know what went wrong. :/


4929

+ djspinshouse4u on June 7th, 2011 at 1:59 am said:

8~)


4930

+ djspinshouse4u on June 7th, 2011 at 2:00 am said:

hi


4931

+ XxTehTrickShotxX on June 7th, 2011 at 4:36 am said:

…………Still no help.


4932

+ TwistedFate77 on June 7th, 2011 at 4:50 am said:

hi all was wondering if ratchet and clank quest for booty is part of the welcome back package free 2 games. because its not in the list on psn blog. if i download this game can i keep it for ever or is it not meant to be here??


4933

+ jerkass1216 on June 7th, 2011 at 4:54 am said:

dear playstation ~ i jus got updated and i download 2 free ps3 from ur so call welcome back party ~ i first downloaded wipeout ~ then little big planet ~ after finishing wipe out i couldnt find tha game ~ i check everywhere that is possible ~ and also ive cancel my little big planet download is it possible to change tha game of choice if i remove it?


4934

+ TwistedFate77 on June 7th, 2011 at 5:01 am said:

hi all was wondering if ratchet and clank quest for booty is part of the welcome back package free 2 games. because its not in the list on psn blog. if i download this game can i keep it for ever or is it not meant to be here??

someone can give me an answer please? my data allowance resets in a few hours :(


4935

+ Monk55 on June 7th, 2011 at 5:02 am said:

Having issues downloading the 2 free PSP games. Clicked on the Welcome Back: Free PSP Game 1 and it then logged an error. I went back in and this option was no longer available. I then clicked on Welcome Back: Free PSP Game 2 and was able to pick LittleBigPlanet PSP before it logged another error. I went into Download list and was able to successfully download LIttleBigPlanet PSP, but because I never chose a game for Game 1 nothing is showing in the list. How do I choose a game for the Welcome Back: Free PSP Game 1 slot?


4936

+ Deadly-Survivor on June 7th, 2011 at 5:05 am said:

This Welcome back package sucked. I thought we can go and download any free game we want. I hated what PlayStation Picked out . Stupid crap and old because Little big plant 2 and Infamous2 is coming out so they throw us old [DELETED] LOL.


4937

+ TwistedFate77 on June 7th, 2011 at 5:19 am said:

please someone can answer me??


4938

+ Monk55 on June 7th, 2011 at 5:32 am said:

Ratchet and Clank Quest for Booty is not listed as one of the free games in the welcome back section so I would say that is not included. Is the game showing under your welcome back section?


4939

+ TwistedFate77 on June 7th, 2011 at 5:34 am said:

yes it is and it is also in the free games list i got in an email from psn. its just not on their blog i can see ratchet and clank but i cant see •Super Stardust HD which is in the list on their blog.


4940

+ xxbsbxx on June 7th, 2011 at 6:01 am said:

I can sum it up better for you… What is the customer appreciation program? Well its a bunch of junk that no one will pay for so we decided to give out out for free. Along with that we are giving you a promotial package just like the cable companys do with HBO to get you to keep paying for it. Do you like second rate sci fi games? Well youre in luck because we are going to give you 2 of them. It just takes 4 hours of download time each and a bunch of space on your hardrive. For those of you who would take a case of crabs if they where free – youre really gonna love this appreciation program. Welcome back friend, we love you, and keep buying the high end games at full price.


4941

+ woodytobiasjr on June 7th, 2011 at 6:22 am said:

I’ve downloaded one game, but now the Welcome Back program won’t give me the option to download a second game. LAME!


4942

+ t3xasboy615 on June 7th, 2011 at 6:26 am said:

HOW DO I GET THE FREE QUORACITY FOR 30 FREE I DIDNT SEE THAT IN THE STORE, HOW DO I GET IT AND I STILL HAD TIME LEFT FROM BEFORE THE ATTACK WILL I GET REIMBURSED FOR THAT TIME LOST???????


4943

+ ShadowKnightStar on June 7th, 2011 at 6:27 am said:

Add me on PSN Need More PSN Friends! Nice Sony!!!!


4944

+ chas212 on June 7th, 2011 at 8:12 am said:

How Do you access the playstation plus offer? Its not under the welcome back tab.


4945

+ miniterror97 on June 7th, 2011 at 8:22 am said:

why does my ps store say there is no content in the welcome back package?


4946

+ AfghanyThug on June 7th, 2011 at 8:29 am said:

so you guys are still asking why you dont see your download 1 after getting errors? how about this, look at the god dam blog to fix this, go on freakin account management and find it there idiots.


4947

+ KillerHawk2500 on June 7th, 2011 at 9:19 am said:

Kristi,

I have been having lots of trouble…The free game #1 that I downloaded was WipEout HD + Fury. First, when I went to download my free game #2 Dead Nation™ didn’t show up. I didn’t want to download Super Stardust HD so I exited out of Free PS3 Game #2 just to wait and see if it would show up again. For some reason game 2 just disappeared!?!? After that the download for WipEout finished, so I went to install it. After it said install complete I exited and it wasn’t there at all! I hope you can help get the games back for me.

KillerHawk2500


4948

+ Monk55 on June 7th, 2011 at 9:34 am said:

So here is the deal – Just attempted to redeem the two free games on PS3 – clicked on Welcome back and selected the Game 1 slot – then picked my game (Infamous). It then prompted that I needed to first purchase the Game 1 slot so I clicked OK. Then I clicked on continue shopping and the Game 1 slot disappeared. Infamous is not showing in my download list or transaction history – so my game 1 is gone. I then went through for Game 2 and selected Wipeout HD. It again prompted me to purchase Game 2 first so I clicked OK and then hit the back button which took me back to the Wipeout HD download screen. I clicked on Download and the game is now showing in my transactions and my downloads. Now that I figured out that you have to hit the back button to select the game – how do I get my Game 1 choice. I think Sony could have made this process a little more intuitive as it appears as though a lot of people are struggling with this. I screwed it up twice (once on PSP and once on PS3, before getting successful downloads the second time around). With that said, I would like to redeem my second free games on both the PSP and PS3.


4949

+ KillerHawk2500 on June 7th, 2011 at 9:37 am said:

@chas212 if u have on parental control then u cant get it


4950

+ Monk55 on June 7th, 2011 at 9:42 am said:

Looks like this is the fix – Hope this helps other people as well.

http://us.playstation.com/support/answer/index.htm?a_id=2411


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