Make sure to select PlayStation Network as the product, Apps as the service, and NFL Sunday Ticket as the topic. Explain in your email that you have a strong connection speed, you are using a wired connection, you did not have a loose connection, you didn’t have anything else downloading in the background, and that during Week 1 it worked as advertised for every game. Also mention that you know that many others are having the same issue because of posts in the Sony Support forum.

Someone will get back to you asking for your PSN username and email address. Give them that and they will file for a refund for you. The whole process shouldn’t take more than 4-5 days.

My only issue, if you’d call it that is blackouts. Dang, I wish DirecTV,Sony, NFL …someone, would offer ALL games that play on Sunday….especially through the PS3.

That way if one game is in overtime, another channel could the scheculed game on time. Also, if CBS, predicts a game in your area(blackout)…so what!!! Show it on DirecTV/PS3…get those attornies fired up and rewrite the contract.

Thanks PS3, I feel from reading the postings, I’m one of the few or one of the lucky ones able to view excellent quality football. I have to us the PS3, we have Cox cable, internet, and phone…bottom line the BOSS….my wife(M.D./PhD.) keeps telling me we don’t need another cable hookup of having a dish hanging on the side of our house…homeowners association may not like it either…oh well.

Thanks PS3!!!

Well, the first 2 games were broadcast locally, so of course the blacked out message made sense. Today, game not broadcast on any channel, yet still got the blackout message! Interestingly, the Dallas/Tampa Bay game was also blacked out, and not being broadcast locally. Makes no sense.

Spent over 3 hours on the phone w/ both DirectTV & Sony, and they each blamed the other (of course). They did each claim that the service uses the IP address of the PS3 to determine it’s location, and so also tried to blame my ISP. Speedtest.net shows my IP pinging to Sumter, SC, so…wrong-O “tech” support!

After Sony threw their hands up, I demanded a refund and they put the “request” in. I received the email denying my refund due to TOS that I see others have received. This is unacceptable!

I tweeted Mr. Rosenberg per the recommendation at the Sony PS3 forums’, so, do I have any other options? I do plan on disputing the charge w/ my credit card co., so we’ll see.

They need to fix this. It is not hard to stream HD quality video. Netflix, Hulu, Vudu, Amazon et al. stream HD video flawlessly on my network.

Dear Sony–

Please fix this. $300 is only worth it if the service works.

“Thank you for your recent call to Sony Computer Entertainment America (SCEA) Consumer Services.

We have reviewed your case and as a one time gesture of goodwill, your credit card has been refunded in the amount of $299.95.

Please note, according to PlayStation® Network (PSN) terms of service and user agreement, all users should safeguard their account information to prevent use by any other user. SCEA shall have no liability for any unauthorized usage of a PSN account. SCEA will not be able to refund your account again.”

Sooo- They refunded me, which is nice, but they also shut off my subscription. I didn’t want to CANCEL the service, I just wanted it to get better, and to not pay for the weekends where it was not working. The way they are handling this makes no sense. But for those of you who want a refund, you can get one. Just email support and explain you have tried all of the troubleshooting tips.

Then…the “late” games come on and it is constant bufferring and freezing, and when it does stream it is ultra blurry low res. Unwatchable (no exaggeration).

This is DEFINITELY a server issue with Sony. Please fix this Sony. I have no problem pay $300 for the service as promised, but I am livid that I paid that premium for 40% reliability. Please fix this.