With all eyes on PlayStation 4’s North American launch on November 15th, we wanted to provide definitive answers to your questions, both big and small. This list of Frequently Asked Questions is only a start, as certain details are still being finalized in preparation for launch. We will continue to update this FAQ leading up to launch and post-launch, integrating new answers to your questions and additional details as they are confirmed.
Read on to get answers to your questions regarding PS4, covering everything from the system specs and benefits to accessories, PlayStation Plus features, the launch game lineup and much more. Head over to the EU PlayStation.Blog for information specific to that region. Please leave your burning questions in the comments and we’ll address them in a future update!
How much does the PS4 system cost? When does it come out?
The PS4 system will retail for USD $399.99 (MSRP) in the United States and CAD $399.99 (MSRP) in Canada when it debuts on November 15th, 2013 in North America. PlayStation Camera and additional DUALSHOCK 4 wireless controllers will retail for $59.99 (MSRP) each.
When does PS4 come out in different countries and regions?
North America: November 15th, 2013 (Canada and the United States)
Europe: November 29th, 2013. (Australia, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Russia , Spain, Sweden, Switzerland, the United Kingdom)
Latin America: November 29th, 2013 (Argentina, Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Mexico, Panama, Peru)
Japan: February 22nd, 2014
Asia regions: The middle of December 2013
Other regions: TBA
What comes in the PS4 box at launch?
You’ll get a PS4 system with a 500GB hard drive, a DUALSHOCK 4 wireless controller, a micro-USB cable for charging the DUALSHOCK 4 controller, a Mono-headset for voice chat, a power cable (1.5m), and an HDMI cable (2.0m).
What input/output ports and connectivity features does PS4 support?
HDMI OUT, DIGITAL OUT (OPTICAL AUDIO), Ethernet, two USB 3.0 ports, and an auxiliary connector reserved for PlayStation Camera. PS4 also features integrated 802.11 b/g/n Wi-Fi for wireless internet connectivity and Bluetooth 2.1 for DUALSHOCK 4 wireless controller connectivity.
Does PS4 require an external “power brick”?
PS4 is designed with an internal power supply, so it does not have an external “power brick.”
Will users be able to replace PS4’s stock 500GB hard drive? What hard drive sizes are supported?
PS4 owners will be able to replace PS4’s standard hard drive. PS4’s hard drive is used to store downloaded game and video content, game save files, gameplay movies and images, and more.
What type of hard drive does PS4 use?
PS4 is equipped with a 5400 RPM SATA II hard drive. Users can choose to install a new hard drive so long as it complies with these standards, is no thicker than 9.5mm, and is larger than 160GB.
Will users be able to connect an external hard drive to expand storage on PS4?
No, this feature is not supported on PS4.
What are PS4’s physical dimensions?
PS4 measures approximately 275 mm (width) × 53 mm (height) × 305 mm (length), excluding the largest projection. Its weight is approximately 2.8 kg (6.1 pounds).
What color variations will you offer at launch?
The model color at launch is “Jet Black.”
Can I put my PS4 system in an upright position like the PS3 system?
Yes, PS4 can be used in the horizontal or vertical position. In North America, vertical stands for PS4 will be released by partners as officially licensed program products during PS4’s launch window.
How does PS4’s hardware performance advance beyond the PS3 system?
PS4 is capable of 10x the processing power of the PS3 system. The system features an optimized design featuring a unified 8GB of high-speed GDDR5 RAM, an eight core X86 CPU, and a powerful graphics processor. Generally speaking, PS4 will enable game developers to build larger, more detailed worlds than they could with the PS3 system. More realistic lighting models, more complex physics and particle effects, more varied and realistic character animations, sharper environment and object textures, higher screen resolutions (up to 1080p), higher frame rates (up to 60 frames per second), larger multiplayer matches and more will be possible thanks to PS4’s next-generation hardware.
What can you say about PS4’s graphics processing unit (GPU)?
PS4’s graphics processing unit (GPU) contains a unified array of 18 Compute Units, which collectively generate 1.84 teraflops of processing power that can freely be applied to graphics, simulation tasks, or a mixture of the two. PS4 is also equipped with 8 GB of unified system memory, easing game creation and increasing the richness of content achievable. High-speed GDDR5 is used for this memory, giving the system a total of 176 GB/second of bandwidth and providing a further boost to graphics performance.
When did PlayStation begin developing PS4?
The company started a conceptual discussion of PS4 five years ago, in 2008.
Who led the the PS4 project?
PS4 was a global effort led by SCEI’s Engineering group, with feedback from WorldWide Studios development teams, Sony Computer Entertainment’s corporate design center and more. Veteran game developer Mark Cerny serves as PS4 Architect.
What screen resolutions will PS4 support?
PS4 will support 480p, 720p, 1080i, and 1080p video standards via HDMI output.
Will PS4 support 4K content for video or gaming?
Support for high-resolution 4K output for still images and movie content is in consideration, but there are no further details to share at this time. PS4 does not currently support 4K output for games.
Can I use my standard-definition TV with PS4?
The resolution of PS4’s HDMI output changes automatically depending on the TV or monitor connected. Of course, PS4 has been designed to deliver games with rich, high-fidelity graphics that are best enjoyed on HD TVs.
Does PS4 support analog video or audio output?
No. PS4’s video and audio are transmitted using HDMI, a common digital connector found on most HD TVs. Additionally, PS4 can output 5.1 via DIGITAL OUT (OPTICAL).
Do I need to “reset” my video settings if I change TVs, as on PS3?
This process will not be necessary for PS4.
Will PS4 support any 3D content, including stereoscopic 3D games?
PS4 does support 3D gameplay at launch in North America. One 3D-compatible title, Trine 2: Complete Story, is currently available in North America.
What disc format does PS4 use?
Physical PS4 games come on Blu-ray Disc, the best form of media capable of handling the large amounts of data that PS4 requires.
What are the benefits of PS4’s new Blu-ray Disc technology?
PS4’s Blu-ray Disc reader operates at a higher speed than the model featured in the PS3 system, and includes a range of Blu-ray Disc sizes.
When playing disc-based games on PS4, do I need to install data to the hard drive?
Yes, all PS4 Blu-ray Disc games must be cached to the hard drive to ensure a smooth gaming experience. However, certain titles may not require you to wait for the game data to be fully cached before starting gameplay. In order to start playing disc-based games, users will need to insert the game disc into PS4 just like on the PS3 system.
If I rent a game disc, and then decide I want to buy it digitally, can I use the mandatory install to avoid downloading it and just activate my license?
No, in this example you would have to delete the disc install data and fully install the digital version of the game.
Will I be able to watch Blu-ray movies on PS4?
Yes, you will need to download and install PS4’s day-one system software update 1.50, and then activate your Blu-ray Disc video capability with a one-time activation through the internet in order to play Blu-ray Disc films and DVD video content.
What if I’m not able to or don’t want to connect my PS4 system online?
PS4 owners in North America can contact SCEA Consumer Services at (800) 345-7669 to request a Blu-ray activation disc that will be distributed via mail.
Can I watch DVD movies using PS4?
Yes, PS4 supports DVD movie playback; you will need to download and install PS4’s day-one system software update 1.50, and then activate your Blu-ray Disc video capability with a one-time activation through the internet in order to play Blu-ray Disc films and DVD video content.
Can I listen to audio CDs using PS4?
No, PS4 does not support audio CDs.
How loud is PS4 when it is running?
PS4’s cooling system is optimized for living room use and is generally much quieter than PS3’s. PS4 features a stepless speed fan system that will smoothly increase the speed of the fans as needed. As with all game consoles, it’s important to keep PS4 in an environment with plenty of air circulation.
Does PS4 feature a “stand-by” mode?
Yes, PS4’s stand-by mode deactivates its primary functions to reduce energy usage, though it is still able to charge DUALSHOCK 4 wireless controllers and download system updates in this power-saving mode. As an added benefit for PlayStation Plus members, PS4 can automatically download game patches when in standby mode as well.
Will PS4 require a system software update at launch in North America? How will system updates work post-launch?
Upon the North American launch, PS4 will require a system software update (version 1.50) to add several new features. After you connect to the internet, PS4 will automatically start downloading v1.50 in the background. During this background download process, you’ll be able to play Blu-ray Disc games offline.
Will I be able to install system software update 1.50 via a USB drive?
Yes, you will be able to download the firmware to your PC and transfer it to PS4 using a USB memory stick. However, to use the USB method the first time you take PS4 out of the box and before installing system software update 1.50, you’ll need to enable safe mode. When PS4 is powered off, press and hold the Power Button for seven seconds to enter safe mode. Note: Users should only update using official files downloaded from PlayStation.com.
Which PS4 features will be available at launch in North America?
The majority of new features that have been announced will be available when PS4 launches. These features include background downloads, cross-game voice chat, transitioning to a network based on real-world friends, and live streaming gameplay footage via Ustream and Twitch. Additional PS4 features will be rolled out in phases – please read full details on what’s available following system software update 1.5, and follow PlayStation.Blog and PlayStation.com for further news.
What PS4 software features have been announced, but won’t be available at launch in North America?
Below is an overview of certain features that have been announced that will not be available when PS4 launches in North America.
- Share controller via the internet to assist a friend
- Suspend/Resume mode
- Wireless Stereo Headsets support
- Wireless Stereo Headset
- Pulse Wired Stereo Headset
- Pulse Wireless Stereo Headset Elite Edition
How many PSN friends can I have on PS4?
PS4 supports up to 2,000 online friends, an expansion of the 100 friends limit for the PS3 system. On PS4 you can quickly expand your friend list by connecting with people you’ve played with recently as it does on the PS3 system.
The PS3 system will continue to support up to 100 friends at one time. If you build a friend list bigger than 100 on PS4, network servers will automatically filter your friend’s list when you play on a PS3 system. Additionally, you will be able to set and lock a pre-determined friends list to be used while you play on the PS3 system if you wish. Support for the ability to display all of your friends in most applications and games is planned, however, some titles will be limited to the current 100 Friends limit.
Is there a way to rename my Online ID on PS4?
No. But PS4 does give you the option of allowing your friends to see your real name in addition to your Online ID. You can also choose to import your Facebook photo to be used as your PSN profile picture if you wish.
Does PS4 offer sub-accounts? How do they work?
Yes. They work exactly the way they do on PS3.
Can my child’s PS3 sub-account be changed to a master account on PS4 once they are past the age of 18?
Unfortunately, no. In this case, we would advise creating a new master account. We apologize for the inconvenience.
Does PS4 offer parental control options to restrict content to younger users?
Yes. The PS4 system’s parental controls can set the control level for playing a game or application that has parental control restrictions, as well as use of the internet browser.
Also, for each sub account user, there are the controls over the ability to use chat and messaging features, the ability to post and view user-generated media, and the ability to control a monthly spending limit for PlayStation Store purchases. Finally, sub account users cannot link their account with Social Network Services or use their real name or profile picture.
More information about PS4 parental controls will be made available at launch.
Does PS4’s graphical user interface have a name like the PS3 system’s “Cross Media Bar”?
PS4’s GUI is called PlayStation Dynamic Menu. We developed the new GUI based on key development ideas for PS4: Simple, Immediate, Social, Integrated, and Personalized.
Will PS4 support custom Dynamic Themes, as currently available on the PS3 system?
No, PS4 will not support Dynamic Themes as they currently exist on the PS3 system.
Will I be able to filter system and friend notifications in order to avoid being disturbed while playing a game or watching a movie?
Compared to PS3, you’ll have much more control over displayed notifications, including messages, friend requests, Trophies, download status and more.
Will PS4 support media servers or DLNA support in order to stream videos or movies from a home PC?
The PS4 system does not support client functionality* for media servers.
*We appreciate your feedback and are exploring possibilities.
New SHARE Features
What is SHAREfactory?
SHAREfactory is a rich video editor that enables PS4 owners to quickly and easily create eye-catching videos using game footage captured via DUALSHOCK 4’s SHARE button, complete with special effects, commentary, and more. For more details on SHAREfactory, click here.
How do I get SHAREfactory?
After you update your PS4 to system software version 1.70, an icon to download SHAREfactory will appear on the PS4 system’s homescreen as soon as it’s available. Once downloaded and installed, the SHAREfactory icon will become native to the homescreen as an independent app.
How can I export my SHARE content to a USB drive?
Previously, videos that you’ve saved via the SHARE button could only be found via the SHARE menu or by going through your network profile screen. With the 1.70 update, a new icon is added to the content launcher called “Capture Gallery” that provides direct and easy access to all your recorded clips. In the Capture Gallery, you’ll be able to press the Option button to select video and screenshot files, then select “Copy to USB Storage,” so you can upload it to the video service of your choice.
What kind of USB storage device formats are supported for my exported SHARE content?
Both exFAT and FAT32 formats are supported.
How can I disable HDCP in order to capture PS4 gameplay footage using an external HDMI device?
You can now disable HDCP by changing the settings under [Settings] > [System] starting with system software update 1.70. Note: You’ll need to manually enable HDCP when using video and music services and applications such as Video Unlimited, Music Unlimited, Blu-ray and DVD playback, and more. Applications like these will not work when HDCP is disabled.
How will SHARE livestream broadcast quality be improved with update 1.70?
PS4 owners will be able to broadcast their live gameplay footage in HD (720p) via Twitch and Ustream starting with 1.70. To enable 720p streaming, you’ll need to enable the “Best (HD)” quality setting in the SHARE menu options. The default setting will remain “high.” Note that selecting “Best (HD)” will require more bandwidth than other quality settings.
How can I archive my Twitch and Ustream broadcasts?
Starting with system software update 1.70, you’ll be able to archive your game livestreams for later viewing. Refer to the below chart.
| Service | Details |
| Twitch | -Archive is available for all users |
| -Activating archiving functionality can only be accomplished in the settings on the Twitch website (on the settings page) | |
| Ustream | -Archiving is available for all users, but only remains for 30 days for non-subscribing users |
| -Activating archiving functionality can be accomplished before beginning your broadcast on PS4 |
Can I submit a report for offensive SHARE content?
When watching a live broadcast, press the Options button on the DUALSHOCK 4 controller to bring up the menu. One of the menu items there is “Submit Grief Report.”
With the PS4 update to 1.70, how will I be able to change my recording time?
Previously, the PS4 automatically recorded 15 minutes of continuous video while you were playing until you pressed the SHARE button to save some or all of those 15 minutes as a clip. The PS4 1.70 update allows you to shorten the length of automatic video capture, if you wish, to 1, 3, 5 or 10 minutes. You can access these settings by pressing the SHARE button, under [Video Clip Settings].
How do I upload a screenshot or video clip while I’m broadcasting live?
You can now access the SHARE menu while broadcasting to upload screenshots and videos by simply pressing the SHARE button.
Other New Updates and Features
How much control will I have over dimming the lightbar on DUALSHOCK 4?
You’ll have three options: Bright (the default brightness), Medium, and Dim, accessible in [Settings] > [Devices] > [Controllers] > [Brightness of DUALSHOCK 4 Light Bar].
How does the automatic pre-download work for my pre-ordered games on PS4?
Select PS4 games on PlayStation Store will be available for pre-order with automatic pre-download. When purchased, these games will appear in-store with a countdown timer until they’ll be ready to play. Up to several days before the game becomes available, the system will begin to download and install the game automatically and an icon for the game will be placed on your PS4’s home screen with a timer showing a countdown until the content is ready to play, so you can play as soon as the content releases.
How do I set up PayPal as a payment method on my PS4?
Setting up PayPal on your PS4 is exactly the same as setting up PayPal on your PS3. When checking out from the cart on PlayStation Store, click “Add Funds”, then click “PayPal.” You will need to login to your PayPal account each time you make a purchase. If you’re new to PayPal, you will need to set up a PayPal account in order to use this option.
How will Automatic Device Registration work?
Automatic Device Registration is a convenient new feature with PS Vita system software update version 3.15 that will make Remote Play use faster and easier. As long as the same SEN ID is logged in on both the PS Vita and PS4, and the PS4 in use is the Primary unit, you will not need to input a passcode in order to pair the PS Vita with the PS4 and activate Remote Play.
Do I need to download PS Vita system software update 3.15 to use Automatic Device Registration, or will downloading PS4’s system software update 1.70 suffice?
Automatic Device Registration is a feature specifically for PS Vita’s 3.15 update, so you’ll only receive it by updating your PS Vita to the latest software.
Have PS4’s voice controls been improved?
Starting with PS4 system software 1.70, PS4 users will be able to launch supported TV and video apps. For example: “PlayStation, Netflix, Start.”
What other features or improvements will I get with PS4 system software update 1.70?
There will be a host of tweaks as well:
- Friends List: You’ll be able to accept friend requests directly from the Friends List. Additionally, when viewing a friend’s profile you’ll be able to check the number of mutual friends you share. Finally, you can now choose to share your real name and profile picture with the close friends of your close friends (close friends are defined by those that can see your real name and profile picture), making it easier to identify Friends.
- Screen saver: PS4 will support a screensaver that activates after 15 minutes of inactivity. Users can customize the amount of time.
- Trophies: In the Options menu, sorting can now be done by rarity.
What PS4 games will be available at launch in North America?
The following PS4 titles are currently scheduled for release on or by November 15th, 2013. This list is subject to change, and we’ll continue to update it leading to launch day.
Sony Computer Entertainment WorldWide Studios Titles
Third-Party Titles
Angry Birds Star Wars Activision
Assassin’s Creed IV Black Flag Ubisoft
Call of Duty Ghosts Activison
DC Universe Online* Sony Online Entertainment
FIFA 14 EA Sports
Battlefield 4 Electronic Arts
Just Dance 2014 Ubisoft
Injustice: Gods Among Us Ultimate Edition Warner Bros. Interactive Entertainment
Lego Marvel Super Heroes Warner Bros. Interactive Entertainment
Madden NFL 25 EA Sports
NBA 2K14 2K Sports
Need For Speed Rivals* Electronic Arts
Skylanders SWAP Force* Activision
Indie Titles
Blacklight Retribution* Zombie Studios
Contrast Compulsion Games
Pinball Arcade FarSight Studios (updated release info coming soon)
Super Motherload* XGen Studios
Tiny Brains Spearhead Games (coming to PS4 November 26th)
Trine 2: The Complete Story* Frozenbyte
Warframe* Digital Extremes
*Newly confirmed title
Where can I find a full list of PS4 games in development?
Keep checking back to this official FAQ, and we’ll continue to add launch titles as they are confirmed.
How much will PS4 games cost?
Pricing will vary from publisher to publisher and game to game. Games such as Killzone: Shadow Fall will retail for $59.99 (MSRP) on Blu-ray Disc and digital PlayStation Store download. Other digital titles will sell for much less, such as Resogun. PS4 will also support free-to-play titles, which feature free gameplay as well as additional paid content.
How do customers purchase PS4 games?
You can purchase Blu-ray games at retailers, or purchase and download the game from PlayStation Store to PS4’s internal hard drive. You can also purchase digital games through the Sony Entertainment Network online store via PC and compatible mobile devices through PlayStation App — if your PS4 is in standby mode, the game will automatically download.
Will I be able to purchase digital games on the same release date as their retail Blu-ray versions?
Ultimately, the decision lies with publishers on whether to make digital versions of games available on the same release date. However, we anticipate that most PS4 games will be available for purchase digitally via PlayStation Store on the same day as their retail Blu-ray counterparts.
Will you offer digital pre-orders of PS4 launch titles via PS Store before the PS4 launch?
Yes, PS3 users can currently pre-order digital versions of a selection of PS4 launch titles including Knack and Warframe, both of which offer bonus content. Read here for more details.
Can I play my PS3 games on my PS4 system?
No, PS4 does not feature backward compatibility for PS3, PS2, or PSone games.
Will any PlayStation Store content purchased on PS3 or PS Vita systems be transferable to a PS4 system?
In some cases, yes. For example, a selection of popular digital titles including Flower, flOw, Escape Plan and Sound Shapes will be available to purchase on PS4 after launch. Gamers who purchased these titles for the PS3 or PS Vita systems (the PS Vita system only, in the case of Escape Plan) will be able to download the PS4 versions of these titles, some of which feature enhanced graphics or improved features, to their PS4 systems for no additional charge.
I heard I can “upgrade” certain PS3 games to work on a PS4 system? How does that work?
Yes, for a limited time and with a $9.99 upgrade fee, you can digitally “upgrade” your purchase of three currently supported games: Call of Duty: Ghosts, Assassin’s Creed IV Black Flag, and Battlefield 4 to its full PS4 version. Click here for further details.
Can PS4 and PS3 users play together online, cross-platform?
The functionality is technically possible and some developers may choose to support it for their titles.
Will PS4 allow me to suspend and resume my progress across different games?
This feature will not be available at launch.
Does PS4 support used games?
Yes, similar to the PS3 system today, PS4 will not restrict players from playing disc-based used games. When a gamer buys a PS4 disc, they have right to use that copy of the game, so they can trade-in the game at retail, sell it to another person, lend it to a friend, or keep it forever. Furthermore, users will not have to go through activation steps or be charged usage fees when playing used disc-based games on their PS4 system.
Will any PS4 titles use an Online Pass?
First-party titles on PS4 (titles developed by Sony Computer Entertainment) will not use an Online Pass program. When it comes to third-party titles, PlayStation won’t dictate the strategy of publishers concerning Online Pass programs. However, most third parties have phased out the use of Online Pass systems, so they’re unlikely to appear on PS4.
Can PS4 customers lend and borrow games?
Yes, they can lend and borrow disc-based games without restriction.
Can PS4 customers trade and sell games?
Yes, they can trade and sell disc-based games freely.
Does PS4 need an “always on” internet connection in order to play games?
No, PS4 does not require a persistent internet connection to play games, so users can play single-player titles offline at any time. For titles with online multiplayer functionality, an internet connection and a PlayStation Plus membership will be required to play online.
Does PS4 need to occasionally connect online?
Besides system software update 1.50 and a one-time activation for playing Blu-ray Disc and DVD movies, PS4 does not require an online connection for authentication purposes or to play disc-based games. However, PS4 features many advanced online benefits such as live PS4 gameplay streaming, entertainment services and more.
Will PlayStation do any type of authentication for PS4 disc-based games?
No, authentication is not required for PS4 disc-based games under any scenario.
Do PS4 games have regional locks?
In general, neither digital nor disc-based games will be region locked, but PlayStation recommends that all users purchase games at the region of their residence to guarantee the best overall experience and customer service. In certain instances, a software publisher may choose to region lock a game title for specific reasons, but Sony Computer Entertainment expects these instances to be uncommon.
Will PS4 be able to automatically download system software updates?
Yes, system software updates will be automatically downloaded for all users.
Will PS4 be able to automatically download game patches?
Yes, all PS4 users will be able to automatically download and install game patches to their PS4. In addition, PlayStation Plus members will enjoy the ability to have those automatic downloads happen while the system is in standby mode.
Will users have the option of setting the frequency and timings of auto detection, download, and installs?
No.
Can I continue playing on a PS4 while a game patch is being auto detected, downloaded, and installed?
Yes, you can continue playing on PS4 while the game’s patch is being auto detected and downloaded. But depending on the game, you not be able to access online features until all the update data is installed. To install any game patch, users must close the game.
Does PS4 have to be always turned on to automatically download game patches?
No, PlayStation Plus members can take advantage of this feature even when PS4 is in standby mode.
Will I be able to access my digital game collection from any PS4?
Yes, you can log into your SEN account on any internet-connected PS4 system and access your PS4’s digital content, friends list, and trophies. Outside of your “Primary” console, you can only log on to one other console at a time.
What happens to that content when I’m no longer playing?
Once a user logs out, their content is no longer available.
Can multiple users log into one PS4 system?
Yes, as on PS3, PS4 users can switch between multiple SEN accounts on one PS4 system.
Can multiple SEN accounts log into the same PS4 system at once?
Yes, a maximum of four users can be simultaneously logged into one PS4 system.
Can multiple users make use of the automatic Trophy sync and Push Download services?
No.
Will PS4 include a web browser?
Yes, the PS4 system comes with a web browser, which is based on webkit technology and is faster and more compatible than the browser that comes with PS3.
What is the DUALSHOCK 4 wireless controller’s battery life?
DUALSHOCK 4’s battery life is similar to that of DUALSHOCK 3.
How long will it take to charge DUALSHOCK 4?
It will take about two hours to fully charge DUALSHOCK 4 whether you connect it to a PS4 or use a charging station.
How can users charge DUALSHOCK 4? Does PS4 include a charge cable?
You can charge the DUALSHOCK 4 on a PS4 system whether the system is active or in standby mode using the bundled micro USB charge cable. Licensed charging stations will be available, and universal chargers that support micro USB and the Dedicated Charging Port (DCP) specification can be used to charge DUALSHOCK 4.
Is it possible to charge a DUALSHOCK 4 controller via my PS4 when I’m not playing?
Yes, you can charge DUALSHOCK 4 controllers when PS4 is in stand-by mode. However, in Europe, PS4 users will need to navigate to Settings, then Power Save Settings, and enable the Supply Power from USB Ports option.
How many DUALSHOCK 4 wireless controllers can I connect to my PS4 at one time?
PS4 supports up to four DUALSHOCK 4 wireless controllers at one time.
How do I sync a DUALSHOCK 4 controller to my PS4?
To pair your DUALSHOCK 4 controller, you’ll connect it to your PS4 system via one of the front USB ports just like on PS3.
Can the auxiliary port on the rear side of PS4 be used for anything else besides PlayStation Camera?
No, the function of this port is to enable the use of PlayStation Camera.
How does the DUALSHOCK 4 controller’s integrated touch pad work?
The DUALSHOCK 4 controller’s capacitive touch pad supports drag and drop, flicking, and multi-touch input. The touch pad is also clickable. Developers will choose how these features are used, if at all. In the example of Killzone: Shadow Fall, the touchpad is used to assign different commands to the player’s OWL drone in the single-player campaign.
What can users do with the light bar incorporated into the DUALSHOCK 4 controller?
For developers that choose to support it, the light bar is an immersive and versatile addition to the DUALSHOCK 4 controller. In games such as Killzone: Shadow Fall, the light bar can help communicate status information to the player, changing colors when health runs low. In other games, the light bar’s color can reflect the game’s narrative, and much more. Also, when used in connection with PlayStation Camera, the game can detect and track the position of the DUALSHOCK 4 controller. DUALSHOCK 4 controller’s light bar is limited only by the imagination of game developers.
Can users switch the light bar off and on?
No. The light bar also serves as an indication of whether the DUALSHOCK 4 controller is turned on. Across different games, the color and brightness of the light bar on the DUALSHOCK 4 controller can be adjusted by game developers, but it cannot be completely switched off.
Does PS4 come with a headset?
Yes, PS4 comes with the Mono headset to enable out-of-the-box voice chat for online games and optional voice commands for PS4 system functions. PlayStation Camera, sold separately for $59.99 (MSRP), will also support voice chat and voice commands for PS4.
Will the DUALSHOCK 4 controller’s 3.5mm headset jack support other headsets or headphones?
The PS Vita system’s headset is fully supported. Some other third-party headsets may support basic audio and chat functionality on PS4, but Sony Computer Entertainment cannot guarantee it.
Is it possible to output all game audio through DUALSHOCK 4 controller’s 3.5mm headset jack?
Yes, you can select the Output to Headsets option to either ‘Chat Audio’ or “All Audio.”
Can PS3 and PS4 users voice chat, or video chat together?
PS3 and PS4 users will be able to communicate with each other use text messages, but not video or voice chat.
For cross-game Party Chat, how many players will PS4 support?
As with the PS Vita system, PS4 will support up to eight users for cross-game Party Chat. The Party Chat feature works across both PS4 and PS Vita platforms.
Can PS4 users send voice messages to each other?
Yes, PS4 users will be able to record voice messages up to 15 seconds long and send them to friends for later listening.
What impact will the DUALSHOCK 4 controller’s integrated speaker have on gameplay?
DUALSHOCK 4’s integrated speaker lets inventive game developers immerse players more fully in the game world. In the example of Killzone: Shadow Fall, audio diaries collected in the campaign mode will be broadcast though DUALSHOCK 4 integrated speaker. We anticipate that developers will devise other interesting ways to use this feature.
Has DUALSHOCK 4’s internal motion sensor been upgraded since DUALSHOCK 3?
Yes, DUALSHOCK 4’s upgraded SIXAXIS motion sensor is noticeably more responsive compared to DUALSHOCK 3 in supported titles. For example, the PS4 edition of Flower features more responsive motion controls, enabling players to more easily guide flower petals. DUALSHOCK 4’s SIXAXIS motion sensor is even precise enough for text input. In this optional mode, PS4 users can “point” at different letters using the DUALSHOCK 4 controller to form words.
I’ve heard the DUALSHOCK 4 controller features “enhanced rumble.” What does that mean? What’s the benefit?
DUALSHOCK 4’s multiple vibration motors give PS4 games a greater degree of expression and immersion.
I’ve heard that DUALSHOCK 4 features less “latency” than other controllers. What does this mean?
All wireless devices experience some form of latency, a tiny delay between, say, pushing a button and seeing an action performed onscreen. Thanks to new technology and hardware optimizations, the DUALSHOCK 4 controller’s wireless connectivity experiences less latency overall than the PS3’s DUALSHOCK 3 controller.
Can the DUALSHOCK 4 controller connect to a PC?
Yes, you can connect a DUALSHOCK 4 controller to your PC using USB, and it will support basic functions. In regards to DUALSHOCK 4 supporting full compatibility for playing PC games, there are no details to share at this time.
Will colored versions of DUALSHOCK 4 controllers arrive in North America?
Yes DUALSHOCK 4 controllers in “Magma Red” and “Wave Blue” will be available in North America after PS4 launches. We’ll announce their launch date in the future, so stay tuned to @PlayStation on Twitter for the latest news.
What accessories will be available at launch for PS4?
In addition to the DUALSHOCK 4 wireless controller and PlayStation Camera, North American accessories available at launch will include the PS4 vertical stand ($14.00 MSRP), which enable owners gamers to securely place the PS4 system in the vertical position, and the DUALSHOCK 4 charging cradle ($29.99 MSRP), which enables two controllers to be charged away from the PS4 system.
Will PS3 peripherals such as fighting sticks and steering wheels work with PS4?
Generally speaking, no. However, at launch, users will be able to use these controllers if a specific game title allows it to be used within the game. This decision is upon the game developer and will vary from game to game.
What PS3 devices can I use with PS4?
Refer to the chart below:
PS3 peripherals and commercially available products compatible with PS4
| Peripherals | Connection | Compatibility | Note |
| PlayStation Move and its peripherals | Bluetooth | YES | |
|
Controllers (other than PS Move) |
Bluetooth | NO | |
| USB | NO | Not compatible, however publishers may decide to enable them on a title-by-title basis. | |
| Headsets | Bluetooth | NO | Headsets that are currently commercially available are incompatible. |
| USB | YES |
Will be compatible following system software version 1.50. * After the update, most commercially available USB headsets will be compatible. |
|
| Keyboards | Bluetooth | YES | Generally, PS4 will support Bluetooth keyboards. However, special function buttons that serve as PS3 wireless controller buttons, available on certain products such as the PS3 wireless keyboard, can’t be used. These buttons include: △, □, SELECT, START, L3, L2, L1, R1, R2, R3, ×, ○, and PS button. |
| USB | YES | Generally, PS4 will support USB keyboards. However, if the keyboard incorporates special function buttons that serve as PS3 wireless controller buttons, these buttons cannot be used. | |
| Charging stand for DS3 | － | NO | The connecting ports of the DS4 and DS3 controllers are different. (DS3: mini USB, DS4: micro USB) |
| Mouse | Bluetooth | NO | You cannot use a mouse to navigate PS4. However, certain games may have mouse support. |
| USB | NO |
Upcoming PS4 Peripherals
| Peripherals | Connection | Compatible | Note |
| Controllers | Bluetooth / USB | YES | Only Sony Computer Entertainment products and officially licensed products will be compatible with PS4. |
| Headsets | Bluetooth only | YES | |
| Other Peripherals | Basically same as the above peripheral chart |
Will Wireless Stereo Headset and PULSE wireless stereo headset – Elite Edition, which are currently sold for PS3, work on PS4 at launch in North America? What about other wireless headsets?
PS4 will support the Pulse Wireless Stereo Headset and Pulse Wireless Stereo Headset – Elite Edition following an upcoming PS4 system software update. Existing wireless headsets from third-party companies that use a Bluetooth connection will not be supported on PS4, though most USB headsets will be supported following PS4 system software update 1.50.
Can I use the DUALSHOCK 3 controller on PS4?
No, PS4 does not support the DUALSHOCK 3 controller.
Can I use my PS3 Blu-ray remote control on PS4?
No, PS4 does not support the Blu-ray remote control for the PS3.
Does PS4 support the PlayStation Move motion controller?
Yes. Developers will be able to create PS4 titles that use the PS Move controller, with Octodad: Dadliest Catch and Sportsfriends being two upcoming examples. However, PS3 titles that use the PS Move controller will not be supported on PS4.
What is PlayStation Camera capable of?
PlayStation Camera is a newly developed camera for PS4 that incorporates two highly sensitive cameras that can recognize the depth of space. In addition, users will be able to login to their PS4 with face recognition and are capable of using their own body movements or voices to enjoy games more intuitively. Furthermore, PlayStation Camera is capable of sensing the color of DUALSHOCK 4’s light bar to judge the positions of multiple players sitting in the same room. PlayStation Camera is also compatible with the PlayStation Move motion controller, reflecting players’ in-game movements more accurately than ever in PS4 titles that support it.
PlayStation Camera is sold separately for $59.99 (MSRP).
Why does PlayStation Camera incorporate two cameras?
With stereoscopic cameras, PlayStation Camera can capture 3D space images effectively. This technology enables PlayStation Camera to cut out the image of the player from the background, or to grasp a players’ position in front and behind, broadening gameplay possibilities. Game developers will choose how and if these functions are utilized for games.
Does PlayStation Camera include microphones?
Yes, four integrated microphones help obtain accurate sound detection and source origination for voice chat and voice commands.
Does PS4 support voice commands?
Yes. You can purchase a PlayStation Camera (sold separately; $59.99 MSRP) or use the Mono headset that comes with PS4. After enabling the voice control mode, you will be able to control key PS4 functions using commands such as starting up a game or taking a screenshot. At launch in North America, six languages will be supported (English (US and UK), Spanish (European), Italian, French (European), German, Japanese), with more to come following future system software updates.
How big is PlayStation Camera?
PlayStation Camera features a small and lightweight design measuring just approximately 186mm (width) x 27mm (height) x 27mm (length), and weighing just 183 grams (approximately .4 pounds).
What games support PlayStation Camera?
The Playroom is an interactive experience that comes pre-installed on all PS4 systems, and it features different activities using a combination of PlayStation Camera and DUALSHOCK 4 wireless controller. PlayStation Camera also has other uses, such as enabling players to narrate their live gameplay experiences streaming to Twitch or UStream, or using voice commands to launch games or initiate features such as taking in-game screenshots.
Does PlayStation Camera support Augmented Reality (AR) technology?
Yes, the PlayStation Camera supports AR technology. An example is in The Playroom, which utilizes AR technology such as AR Bots and Play With Asobi, where users can engage with robot characters displayed on-screen. Also included is AR Hockey, an air hockey game where players can change the shape of the court by moving and rotating the DUALSHOCK 4 controller in different directions.
Is PlayStation Camera necessary to experience The Playroom?
Users can enjoy limited tutorial content for the DUALSHOCK 4 controller without PlayStation Camera. PlayStation Camera is necessary to enjoy other content within The Playroom. As for the DUALSHOCK 4 tutorial, users will be able to display their image on the screen during their play through AR technology if they own PlayStation Camera.
What is Remote Play?
Remote Play will enable users to stream their PS4 gameplay to their PS Vita system via WiFi, freeing up the television for other uses. SCEA expects that most PS4 titles will support Remote Play unless the title requires a special peripheral like PlayStation Camera.
When will Remote Play work best?
Remote Play will work best when the PS Vita system is located within the same WiFi network where PS4 is connected. We also recommend that PS4 be connected to the local area network via an Ethernet cable, that a router suitable for gaming be used and that the PS Vita system be within close proximity of the WiFi access point so that the connection is free of interference.
Can Remote Play work outside the user’s home network?
We strongly recommend that Remote Play be used within the same WiFi network where PS4 is connected. Remote Play may or may not work over a wide area network. For Remote Play to function over a wide area network, a robust and stable WiFi connection and broadband Internet connection is required, and the local area network where PS4 is connected must be configured to permit the PS Vita system to access PS4.
How does Remote Play using PS4 and PS Vita systems improve on the current system between PS3 and PS Vita systems?
Remote Play between PS4 and PS Vita systems leverages Gaikai’s proprietary game streaming technology. PS4 supports this technology on a system level in order to reduce the burden for developers. All activities performed during Remote Play will occur on the PS4 system, such as purchasing add-ons, earning Trophies, and saving game progress.
Does PS4 have to be on to take advantage of Remote Play?
Yes. But PS Vita can remotely wake up PS4 when in standby mode, as long as this feature is activated in the Power Settings menu on PS4.
Can I use Remote Play via 3G?
No.
How will Cross Play function between PS4 and PS Vita systems?
As with PS3, supported titles will allow PS4 and PS Vita users to play together in the same game via online multiplayer (PlayStation Plus required for online multiplayer on PS4).
Are there any other cross-functional capabilities between PS Vita and PS4 users?
Players can voice chat or text chat between PS4 and PS Vita systems using the Party application, even during gameplay. Also, users can browse and compare each other’s Trophies. You can also send and receive text messages between PS Vita and PS4.
Is PlayStation Plus necessary for multiplayer gameplay on PS4?
Yes, PlayStation Plus membership is needed for PS4 online multiplayer gaming. PS4 features a significantly enhanced online feature set that will deliver innovative new online gaming experiences.
Will non PS Plus members be able to play free to play online games on PS4?
Certain titles built on a free-to-play model will not require PlayStation Plus for multiplayer functionality in North America. This list currently includes Blacklight Retribution, DC Universe Online, and War Frame in North America.
Can I play online without a Plus membership?
Generally speaking, no. PlayStation Plus membership is required to play the majority of online titles on PS4, however a selection of free-to-play multiplayer titles will be available without a PS Plus membership.
If I’m not a PlayStation Plus member but I log into a PS4 system owned by a PS Plus member, will I be able to play online multiplayer?
Yes. If you don’t have a PS Plus membership, you can still access online multiplayer modes if you log into a PS4 which is set as “Primary” by a PS Plus member. This means that, for example, if one housemate is a PlayStation Plus member, everyone in the household will have access to online multiplayer. Additionally, on the same PS4 system, any games or content purchased by one user are available to other users who play on that console (unless that content has expired).
How many users can play online multiplayer modes on a single PS4 system set as “Primary” by a PS Plus member?
All users can play online multiplayer modes. Up to four users can log in simultaneously to a single PS4 system, and all will have access to multiplayer as long as PS4 is set as “Primary” by a PS Plus member.
How many local accounts does PS4 support?
PS4 supports up to 16 local accounts, in addition to temporary guest accounts.
What are the benefits of PlayStation Plus on PS4? What will I be missing out on if I don’t purchase a PS Plus membership?
PlayStation Plus, the premium game membership for PlayStation home and handheld consoles, delivers unlimited access to a regularly refreshed collection of full games, discounts, exclusive beta access, online storage for game saves, and much more.
What features will be available with PlayStation Plus on PS4?
The following benefits will be available only to PlayStation Plus members on PS4:
- Online Multiplayer
Enjoy multiplayer competitive and cooperatives games via the internet. - Instant Game Collection
Access to a regular, curated selection of titles made exclusively available to PlayStation Plus members at no additional cost. The PS4 titles available on Instant Game Collection at PS4’s launch in North America will include Resogun and Contrast. - Discounts
Members will have access to exclusive discounts on PlayStation Store. - Online Game Save
Members may automatically (or manually) upload game save files to Online Game Save Storage for safekeeping. Up to 1GB of cloud storage will be allocated to your PS4 save files. - Other benefits
Early access to exclusive game content, automatic game patch downloads and installation, and more.
Does my Plus membership for PS3 or PS Vita systems still count for PS4?
Yes. One PS Plus membership will continue to grant benefits for your PS3 and PS Vita system, even after you pick up a PS4.
Will the Instant Game Collection model be the same on PS4 as for PS3 and PS Vita systems?
We are continuing the spirit of Instant Game Collection on PS4 and offering our users free content and access to new gameplay experiences that foster stronger social connections and discovery. At the launch of PS4, PS Plus members will have access to Resogun and Contrast for no additional charge. PlayStation Plus will then rotate in a new digital PS4 title every month. For one price, PlayStation Plus members get all of the benefits of PS Plus across all supported platforms.
How does PlayStation Plus membership compare on PS4, PS3, and PS Vita systems?
Refer to the comparison chart below:
System Services
| PS3 | PS Vita | PS4 | |
| Online multi-player | Free on PSN | Free on PSN | PS Plus members only (certain free-to-play titles may allow online multiplayer) |
| Automatic game patch download | PS Plus members only (Detection to download) | PS Plus members only (Detection to download) | Free on PSN |
| Online game saves | PS Plus members only | PS Plus members only | PS Plus members only |
| Automatic trophy synch | PS Plus members only | PS Plus members only | Free on PSN |
| Automatic system software downloads | All users who have updated to system software 4.50 | Will be available to all users after a future system software update | Free on PSN |
Content Services
| PS3 | PS Vita | PS4 | |
| Instant Game Collection | PS Plus members only | PS Plus members only | PS Plus members only |
| Exclusives | PS Plus members only | PS Plus members only | PS Plus members only |
| Discounts | PS Plus members only | PS Plus members only | PS Plus members only |
| Game trials | PS Plus members only | N/A | Will not be offered at PS4 launch |
What network services will be free on PS4, without a PlayStation Plus membership?
Some of the features users can enjoy for free include:
- Accessing entertainment, film, and TV services (Users must subscribe separately to individual services)
- Share options, including sending gameplay video and screenshots to Facebook, screenshots to Twitter, or livestreaming gameplay via Ustream or Twitch
- Sharing video to Facebook,
- Playing PS4 games remotely using the PS Vita system (Remote Play)
- Comparing Trophy data with other users
- Sending and receiving text messages from other users
- PlayStation Store access (users must pay to purchase premium content)
- Live item, activity feeds on Dynamic Menu
- Party (cross game voice chat)
- Web browser
- PlayStation App services (on iOS/Android devices)
How do PS4’s parental controls work? Can I block Internet access? Can I limit the amount of time my child is permitted to use the console?
You can restrict start-up of the web browser, but you cannot limit the amount of time your child is permitted to use PS4.
Can I block or unblock another user on PS4?
Yes, you can block other users on PS4.
What is PlayAsYouDownload? Will all PS4 games support this function?
PlayAsYouDownload is a new feature for the PS4 system that speeds access to games downloaded from PlayStation Store. Supported titles will be playable after users download a portion of the data, while the rest of the game is downloaded in the background during actual gameplay. All titles are compatible this function, but certain titles may not support it at launch in North America.
How much will I need to download before I can start playing with PlayAsYouDownload?
The portion of a game that must be downloaded before gameplay begins will vary title by title, as will the time that it takes to download that initial portion. Users will be able to see when they are able to start playing by an indicator on the download progress meter. Certain titles, such as Killzone: Shadow Fall, will enable you to pick which mode to start downloading first, such as single-player or multiplayer.
Can I access content I’ve purchased on another PS4?
Yes, you can use content you’ve purchased on up to two PS4 systems simultaneously — simply sign into a friends’ PS4, and the content you’ve purchased will be available as long as you remain signed in.
Can more than one person access my content from my PS4?
By setting your home PS4 your “Primary” console, the content you’ve purchased on your account is available to other family members without needing to sign in on your account.
Can two people use my account’s content on two different PS4 at once?
Yes, this is possible.
Will everything transfer from my PS3 system’s PlayStation Store account to my PS4, including Trophies, games, and movies I’ve purchased?
PS4 does not support playback of PS3 games. Trophies are connected to your SEN ID, and will transfer seamlessly to your PS4.
Am I able to buy PlayStation Store content from other regions?
We recommend that people buy from the PlayStation Store in the region in which they signed up in order to ensure the best experience and customer support.
What entertainment services will be offered at the launch of PS4?
At launch, 13 entertainment services will be offered on PS4 in North America, including Sony Network Entertainment’s Video Unlimited and Music Unlimited, Amazon Instant, Hulu, Netflix, NHL GameCenter, NBA Game Time and more — see the full list here.
What is Music Unlimited?
The music destination on PlayStation 4. Music Unlimited is a cloud-based, ad-free music subscription service that enhances and simplifies music discovery from an extensive catalog of millions of songs. On PS4, users can create the soundtrack of their choice, to listen to while playing their favorite games. On the go, the service can be enjoyed on a variety of portable devices such as PS Vita, Android phones and tablets, and iOS devices such as iPhone.
What is Video Unlimited?
The video service, accessible from PlayStation Store on PS4, offers a la carte streaming movies and TV shows. The Video Unlimited service delivers new movie releases weeks before DVD and Blu-ray; the hottest TV shows the day after they air. The service is also available on other devices such as PlayStation 3, PS Vita, BRAVIA TV, and Xperia Smartphones, all with the convenience of a single Sony Entertainment Network account.
Will I be able to play background music while I play PS4 games?
Yes, the Music Unlimited streaming service will allow you to listen to music while you play PS4 games. A subscription to Music Unlimited is required. Get full details here.
Does PS4 include a music visualizer feature?
No.
Will I be able to play MP3s on PS4?
No*.
*We appreciate your feedback and are exploring possibilities.
What is PlayStation App?
This new application from Sony Computer Entertainment will enable iOS and many Android-based devices to become second screens. Once installed on these devices, users can purchase PS4 games while away from home and download it directly to their home PS4. Depending on the device’s operating system, version, or other conditions, some users may not be able to use the application.
What does the DUALSHOCK 4 controller’s Share button do?
The DUALSHOCK 4 wireless controller features a dedicated Share button that enables players to save, distribute and share recorded gameplay video, captured gameplay screenshots, and livestream gameplay footage in real time.
Is PlayStation Plus required to use the Share button?
No. You will be able to share gameplay videos, screenshots, and perform game livestreams without a PlayStation Plus membership.
Where can I share my game content using Share?
PS4 players can share game video on Facebook, game screenshots via Facebook and Twitter, and gameplay livestreams via Ustream and Twitch starting on November 15th in North America.
How can I promote my shared content from PS4?
You can distribute recorded gameplay video to Facebook. For gameplay livestreams, you can post the livestream’s URL to Twitter and Facebook just when the livestream begins.
Does PS4 always record all gameplay?
Yes, PS4 constantly records gameplay footage automatically in the background, up to a maximum of 15 minutes before you press the Share button.
Do I have to record gameplay footage?
You cannot choose whether or not to record your gameplay. But as long as you don’t press the Share button on the DUALSHOCK 4 controller, the recorded gameplay will not be exported and it will not occupy space on the hard drive.
Are users able to record, distribute or stream any gameplay video?
No. Users may not be able to record certain areas within the game. Developers can select the area of restriction, and what will be restricted will depend on game titles. In these cases, recording will be temporarily suspended during the scene.
How long can I capture videos on PS4?
PS4 will automatically capture up to 15 minutes of your most recent gameplay footage, which you can then choose to share with your Facebook friends using the DUALSHOCK 4 controller’s new Share button. For livestreaming gameplay video, there will be no time restriction.
How long can PS4 users livestream gameplay?
Sony Computer Entertainment imposes no time restrictions for livestreaming, but some services may have time restrictions.
Will I be able to store my gameplay recordings on my PS4?
Yes, you’ll be able to store captured gameplay videos on PS4’s internal hard drive as long as you have sufficient free storage.
Can users edit the recorded gameplay video on PS4?
Yes, users can trim the video in the Share button interface. Currently, users will be able to specify a starting and ending point of the video in order to trim it to their liking.
Can I add voiceover to my Shared video?
You can’t add voiceovers to a shared video clip, but you can speak in real time when streaming live video.
Can users copy the recorded gameplay video from PS4 to other devices, such as PC?
PS4 users will not be able to directly copy recorded gameplay video files from PS4 to other devices, though they will be able to use the DUALSHOCK 4 controller’s Share button to upload videos to Facebook for distribution. This function will be supported by a future system update.
Can I archive my livestreams on Ustream or Twitch?
At this time, livestreams will not be archived for further viewing on Ustream or Twitch. However, this feature will be supported in the future. Please follow PlayStation.Blog and PlayStation.com for news regarding PS4’s video services following launch.
Can I share my game videos on YouTube?
No. At launch, PS4 users will be able to use the Share button on the DUALSHOCK 4 controller to upload gameplay videos to their Facebook account, or to stream live gameplay to Ustream or Twitch. PS4 owners can follow PlayStation.Blog and PlayStation.com for further news on other services to come after launch.
Does PS4 support external HDMI-based game capture devices?
PS4 will allow the use of external HDMI-based capture devices following an upcoming system software update — please follow PlayStation.Blog and PlayStation.com for news following the launch of PS4.
I don’t like to share my personal information. Am I forced to register my picture and social media accounts, or can I opt out?
No. These are optional services and you are free to skip them at any time.
Any reason you guys aren’t answering the questions everyone has?
We’re building out a big list to get it updated ASAP – we’re definitely listening and taking notes!