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PlayStation Network Update

Sid Shuman's Avatar + Posted by Sid Shuman on Nov 29, 2013 // Senior Manager, Social Media

Update: Digital voucher code redemption in PlayStation Store is returning to normal, thanks for your patience.

Update: We are continually increasing the availability of voucher code redemption functionality. We appreciate your patience and apologize for this inconvenience.

We are aware that users are experiencing some disruption to the PSN service. To minimize the inconvenience we have suspended the “redeem voucher” functionality while we investigate further. Unfortunately this means that money cards, product vouchers, PlayStation Plus vouchers, PS3-PS4 upgrade vouchers and any other vouchers for digital content are not redeemable at this time. Other PSN features such as log in, online multiplayer gaming, PlayStation Plus trials, PlayStation Store (excluding voucher redemption), Trophies, messages, friends, etc are all available.

We apologize for the inconvenience and will provide an update soon.

//Add Your Own

351 Comments   2 Replies

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201

+ Skyyplum on November 30th, 2013 at 12:51 pm said:

Still not working for me on PS4


202

+ Amir_G_M_US on November 30th, 2013 at 12:54 pm said:

I don’t know where the money for digital purchases goes via Amazon
but I think Sony just found out that their sales are bad comparing to Amazon’s Black Friday


203

+ broken_legend95 on November 30th, 2013 at 12:56 pm said:

You think you guys have it bad… I haven’t been able to redeem codes since launch in america back in Nov 16…


204

+ meanmen on November 30th, 2013 at 1:00 pm said:

Hey guys its now working.


205

+ b1tters on November 30th, 2013 at 1:23 pm said:

guy’s i’ve found a great fix. spend time with your families, play another game, read a book, eat some leftovers, watch a movie. it’ll be up


206

+ CosmiKid on November 30th, 2013 at 1:23 pm said:

The P3GASUS_EXE work-around worked for me finally!


207

+ Retro_Teddy_Bear on November 30th, 2013 at 1:31 pm said:

Codes have been fixed, except for ps3-ps4 upgrade codes :(


208

+ Husteen on November 30th, 2013 at 1:33 pm said:

i guess this would be a good time to ask, do playstation plus cards expire?


209

+ TKE_XiPhi_247 on November 30th, 2013 at 1:48 pm said:

THIS WORKS -> https://account.sonyentertainmentnetwork.com/login.action

I just did it and I’m downloading Battlefield 4 now.

1. Redeem the code via the website(towards top right under Accounts section select Redeem Prepaid Card)
2. Go back into the PSN store on your PS3
3. Go to the content for the code you recently redeemed and click Download.
4. Enjoy your new content!

That’s it, quick and easy.


210

+ Lucent85 on November 30th, 2013 at 2:06 pm said:

Assassins Creed 4 is downloading very slowly for me and even sometimes failing to download to where I have to retry. Guess PSN is still having major issues.


211

+ TKE_XiPhi_247 on November 30th, 2013 at 2:10 pm said:

Maybe it’s your connection? Since my original post above when I started downloading I’m already at 46% of a 10GB download.


212

+ Lucent85 on November 30th, 2013 at 2:15 pm said:

It could just be this particular game. Usually it doesn’t take long to download stuff. I usually get a good 3MB/s at least but this is like some kb/s right here. Something is up. But it would also probably help if they didn’t force the PS4 to download a bunch of stuff at the same time instead of just focusing on getting one thing done like PS3 does.


213

+ WAPHI on November 30th, 2013 at 2:40 pm said:

t
To redeem a code, go tru account management, then to redeem code and it will work, i did it with a BF4 code a brought from Amazon. Because tru the PSN store it will give you ERROR enjoy!


214

+ rjejr on November 30th, 2013 at 3:31 pm said:

Finally got to redeem my PS+ code purchased on Amazon yesterday about 2PM ET. DL LBP Karting no problems. Watched Pacific Rim via PS3 Amazon Instant video app so haven’t done much else.


215

+ ItaChu on November 30th, 2013 at 3:31 pm said:

wow …. lets hope it doesnt damage anything ….


216

+ psvitagamer2012 on November 30th, 2013 at 3:48 pm said:

Is this also why my account hasn’t worked after having DLed Update V1.18 for The Pinball Arcade to get my Pack #18 30 days ago?? The FarSight guys tell me you folks aren’t fixing this for them and they’re at a
loss on how to begin to help.What gives guys?? Because of this mess I’ve just given up on TPA and my Season Two Pack and PSN/SEN here.Pretty sad state of affairs here guys. I even tried emailing Don Mesa and nothing has come of this matter. Pretty lousy customer support!


217

+ superleaf444 on November 30th, 2013 at 4:13 pm said:

Yeah my code says it was redeemed but it didn’t go through. I had a lapse in my ps+ and don’t want to miss any games :(


218

+ Swipa83 on November 30th, 2013 at 4:14 pm said:

I bought 2 $20 PSN cards from my local Gamestop yesterday so that I could download Diablo III as part of the Flash Sale that PSN was having. I was able to redeem one card and the second one kept saying that the card was invalid or already used so I took the one card back to Gamestop and they returned the defective card and gave me a new one. I got home and had the same issue with the new card. That’s when I went to Sony Customer Support and learned that it wasn’t the card that was defective, but that they had turned off the Redeem Voucher services temporarily. I kept trying to input the code all through the evening and through today. The code was finally accepted at approximately 4:30 pm EST. I just finished downloading and installing Diablo III. I was so worried that the code on the card wouldn’t be accepted and I would have been out $20. I’m glad that the services seem to be being restored at this time!


219

+ Pabloo1010 on November 30th, 2013 at 4:31 pm said:

Yay! It’s working now.


220

+ superleaf444 on November 30th, 2013 at 4:35 pm said:

I hope you extend the deals and ps+ games because of this. I probably won’t get a chance to get to my console now. Blerg. :(


221

+ Aexuz on November 30th, 2013 at 5:06 pm said:

Its not working for me. Bought the one year plus on amazon yesterday and then try to reedem but I get this message:

This Prepaid Card cannot be redeemed on a PC.


222

+ MFBRONZ on November 30th, 2013 at 5:14 pm said:

I’m guessing this also applies to Music Unlimited? The $10 voucher and 30 day PsPlus went through fine. The Music Unlimited has been going on 3 weeks now and it still won’t redeem.


223

+ Iczerlion on November 30th, 2013 at 5:22 pm said:

Thanks, I was able to redeem through account management. I repeatedly tried through the store but I would kept getting the error. My Vita arrives tomorrow from Amazon so now I can start downloading games.


224

+ SupaSonicNaruto on November 30th, 2013 at 5:35 pm said:

Any news on the status of the redeeming codes going back up? I just got my 2 years of PS Plus purchased and I really want to redeem them so I don’t miss out on November’s Instant Game Collection… ):


225

+ verasan on November 30th, 2013 at 5:47 pm said:

the 1 year psn plus membership it just worked right now i wrote the voucher from directly in my account manager :)


226

+ DeeJaiEff on November 30th, 2013 at 5:49 pm said:

I’ve been seeing on a lot of sites the redemption codes are working now. I just tried redeeming my PSN+ Year Membership code I bought from Amazon yesterday – still getting the generic “An Error Has Occurred” message pop up. I’ve also been unable to redeem it on the SEN site (“This code can not be redeemed on a PC”).

Is the fix just on dollar value cards and not PSN+ memberships? Or is it rolling out in regions?


227

+ WestLariat on November 30th, 2013 at 6:02 pm said:

I just wanted to ask: Since the voucher functionality is turned off now, are you guys going to extend the offer of Dragon’s Dogma : Dark Arisen on PSN? It’s going to expire as a free game in 2 days and I really want to download it but can’t until I can redeem a voucher (I just bought a PS3 so I don’t have an existing PSN account). Anyway, thanks!


228

+ Lucent85 on November 30th, 2013 at 6:13 pm said:

@WestLariat

You can go to the PlayStation Store via the web site here https://store.sonyentertainmentnetwork.com/#!/?smcid=ps:shop-now:ps-psn:playstation-store

Login and then go to Games and then PlayStation Plus. You can “purchase” the free games and it’ll be added to your history.

I’m sure they’ll have things sorted out before next update. At least, I hope they will.


229

+ xsMurdock on November 30th, 2013 at 6:19 pm said:

E-8200012F

Bought the PS4 Thursday, installed and added my PlayStation Plus Voucher Friday.
I tried to play COD Ghosts online today and it states that I need a PlayStation Plus membership, even though I entered when activating my PS4.
I entered it again and now it states I have an invalid card.

Does this mean that this 1 year membership is no longer good due to the issues?

Help!


230

+ DeeJaiEff on November 30th, 2013 at 6:19 pm said:

Actually, an update: I was able to redeem my PSN+ membership code under Account Management in the XMB on my PS3.


231

+ lyfestory on November 30th, 2013 at 6:20 pm said:

mine worked today, thankfully… glad i was able to take part in that deal… PS+ more than pays for itself… and while i dont have a PS4, it will still be a great thing for my PS3 and Vita… maybe next year ill get on the PS4 bandwagon when there are some games i want.. Watch Dogs being delayed was the reason i cancelled my pre-order mostly….


232

+ PharticusMaximus on November 30th, 2013 at 6:36 pm said:

Why can’t we apply the 7 day ps plus codes that we get in games on top of other codes? We spent the money on the games, I don’t get why they don’t allow them to work…..


233

+ Gideon on November 30th, 2013 at 6:38 pm said:

I think Dragon’s Dogma was set to expire this next week. If possible it would be great if you could keep anything from expiring from PS+ this week. I bought a year of PS+ for a friend and I’ve gotten him all ready to play that awesome game and if this Voucher issue isn’t solved by Tuesday he will likely miss out on the opportunity to have that game in his PS+ library.

Thanks for the amazingness that IS PlayStation Plus!


234

+ unlifebringer23 on November 30th, 2013 at 7:05 pm said:

why is there no flash player for the ps vita system please work on getting one as an update in the future.


235

+ roscoedeath on November 30th, 2013 at 7:29 pm said:

I’m not even able to sign in on my ps3. I just got Battlefield 4 a while ago and I can’t use my codes. I really want to play Bf4 online but it says the connection with the network timed out. I’m pretty sure it’s not me. I’ve heard rumors that psn was hacked. Honestly I don’t care I just want to play online. Please anyone with any information on what’s going on or when I could get back online would be really helpful.


236

+ Aexuz on November 30th, 2013 at 8:21 pm said:

Its finally working! :D


237

+ finalellipsis on November 30th, 2013 at 8:28 pm said:

1 year codes I bought yesterday are now working for me, and my 1 month from my ps4 finally stacked as well.


238

+ m1llk3y on November 30th, 2013 at 9:01 pm said:

I had a code for one year of play station plus from Amazon, I redeemed the code in the playstation store, but it still doesn’t show that I have a plus account? I can play online games and everything, but I can’t see all of the extras that come with a plus account… What should I do?


239

+ PhoenixVENGEANCE on November 30th, 2013 at 9:23 pm said:

tell us when this is getting fixed that’s what we want to know today in a few hours? tomorrow? i would like to know because it’s driving me nuts that i can’t use my psn card that i brought 2 days ago


240

+ mike4fantasy08 on November 30th, 2013 at 9:49 pm said:

That’s make me double think that digital download from PSN are not good idea because my Call of Duty Ghost for PS4 are FLAW none work! I redeem the code, but it keep SHOW the PRICE and add to cart. WTF I just already own it but why again ???

No more buying digital PSN for me, I couldn’t imagine what happen to their sever flaw then no able play until their server back up or gone for good to next innovation and threw off digital ages behind.


241

+ manasteel88 on November 30th, 2013 at 9:59 pm said:

Just tried redeeming a giftcard on the https://store.sonyentertainmentnetwork.com/ website. It worked. Not sure if it’ll work for you, but the online sony store worked for me. Good luck.


242

+ dirt753 on November 30th, 2013 at 10:09 pm said:

I purchased a digital copy of Battlefield 4 yesterday still unable to redeem it as of today. Ridiculous.


243

+ honkayjeezus on November 30th, 2013 at 10:16 pm said:

Thanks for not answering any question about the post of the blog, Sid. Great job, as usual.


244

+ DragonixJin on November 30th, 2013 at 10:31 pm said:

how do redeem through the account management?
should i do it from PC or my ps3 ? please help…


245

+ BURIBLAZINGX on November 30th, 2013 at 10:51 pm said:

Come on guys where are the ps plus sales codes didn’t work plus sale was weak.


246

+ BURIBLAZINGX on November 30th, 2013 at 10:54 pm said:

You guys had months to make this work u knew their was going to be a lot of load on your network it’s the holidays.


247

+ eskeigh on November 30th, 2013 at 11:03 pm said:

@233: On your PS3, under the “PSN” tab, choose Account Management, then choose Redeem Codes. Enter your code there. I was able to redeem my PS+ card just now.


248

+ ShadowX–777 on December 1st, 2013 at 12:37 am said:

Will there be a possibility of an extension on the current flash sale in the PSN Store if the redeem voucher function continues into late tomorrow? Interested to buy some games but unable to add the funds on PSN cards I have.


249

+ DragonixJin on December 1st, 2013 at 12:46 am said:

@236…thank you for your response…
now my ps3 cannot connect due to dns issue -___-


250

+ zombie9 on December 1st, 2013 at 3:12 am said:

My internet and cable have been off and on all weekend? well at lest it’s running better than OBAMACARE…..game on!!!!


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