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We have received a very small number of customer support questions about PS3s overheating or shutting down while playing L.A. Noire. At this time, Rockstar Games and Sony can confirm that neither L.A. Noire or firmware update 3.61 are causing the PS3 hardware to overheat. We are both committed to working hard to find solutions to this and any issues that may arise. If you are experiencing any issues with L.A. Noire or your PS3 hardware, please contact technical support using any of the means provided below:
Rockstar Support: www.rockstargames.com/support
Rockstar Support on Twitter: twitter.com/RockstarSupport
PlayStation 3 Support: http://us.playstation.com/support/
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Update on PSN Password Reset Process
+ Posted by Patrick Seybold
We temporarily took down the PSN and Qriocity password reset page. Contrary to some reports, there was no hack involved. In the process of resetting of passwords there was a URL exploit that we have subsequently fixed.
Consumers who haven’t reset their passwords for PSN are still encouraged to do so directly on their PS3. Otherwise, they can continue to do so via the website as soon as we bring that site back up.
972 Comments
Now that some PlayStation Network and Qriocity services have been restored and you’re once again enjoying online gaming and entertainment, we’re happy to provide details about the “Welcome Back” appreciation program for customers in North America. We developed the program as an expression of our gratitude for your patience, support and continued loyalty during the service outage. From all of us at PlayStation, thank you and welcome back!
This package will be made available to all existing registered PlayStation Network and Qriocity users in North America (US and Canada), and will be made available shortly after we have fully restored the service. More specific details about these offers and eligibility requirements will be posted as the services go live.
Update on Service Restoration Rollout
+ Posted by Patrick Seybold
We’re currently experiencing an extremely heavy load of password resets, and so we recently had to turn off services for approximately 30 minutes to clear the queue.
As such a large number of people are attempting to change their passwords at the same time, it’s taking longer than expected for all those emails to clear all of the ISPs.
If you’ve requested your password reset, please give it a bit of time to reach your email. Thanks for your patience as we work to get everyone back online.
2,620 Comments
Play On – PSN Restoration Begins Now
+ Posted by Patrick Seybold
Thank you for your patience and encouragement over the last few weeks. As covered in the post from earlier today, you can now update the firmware on your PS3 and change your password. Kazuo Hirai just announced that we have begun the phased restoration by region of some of the services, starting with online multiplayer functionality.
Please note that these services will take a bit of time to be turned on and rolled out to the whole country. The process has begun and some states are being turned on now, so please be patient as we reach your city and state. We’ll be updating the map below as service comes online in individual states. It will take several hours to restore PSN throughout the entire country, so please keep checking back for the latest updates.
4,477 Comments
PSN Restoration Timeline Update
+ Posted by Patrick Seybold
I know you all want to know exactly when the services will be restored. At this time, I can’t give you an exact date, as it will likely be at least be a few more days. We’re terribly sorry for the inconvenience and appreciate your patience as we work through this process.
90 Comments
Service Restoration Update
+ Posted by Patrick Seybold
As you may know, we’ve begun the process of restoring the service through internal testing of the new system. We’re still working to confirm the security of the network infrastructure, as well as working with a variety of outside entities to confirm with them of the security of the system. Verifying the system security is vital for the process of restoration. Additional comprehensive system checks and testing are still required, and we must complete that process before bringing the systems online.
As you’ve heard us say, our utmost priorities are the security of the network and ensuring your data is safe. We won’t restore the services until we can test the system’s strength in these respects.
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