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In order to continue bringing you the best online games experience on PSN, we will perform routine maintenance beginning Thursday, August 22nd. This maintenance will start at approximately 12:00 Noon PT (1:00PM MT / 2:00PM CT / 3:00PM ET) and last until around 6:30PM PT (7:30PM MT / 8:30PM CT / 9:30PM ET). During the maintenance period, you may receive a maintenance notification when attempting to access PSN.
PlayStation Network will be offline for routine scheduled maintenance on Thursday, January 19th from approximately 8am until 9pm PST.
During the maintenance, you will be unable to access the following services:
Starting soon, the PlayStation Network will be inaccessible for several hours for maintenance. The server maintenance performed at this time represents a crucial step in the full restoration for PSN, including the PlayStation Store.
During this maintenance period, users will be unable to sign in to PSN, though those that are already logged in should be able to remain online.
Resumption of full PlayStation Network service is still on track for this week in most regions.
Thank you once again for your patience as we work to return PSN to the highest level of service.
UPDATE: The maintenance has been completed, and Account Management and other affected functions are once again accessible. Thanks, as always, for your patience.
PlayStation Network is scheduled to undergo maintenance today, from about 8am until approximately 5pm Pacific time. During this time, registration and Account Management will be inaccessible, including the password reset process. While some users may experience difficulty signing in to PSN, the majority of consumers will be able to play online as well as sign in to external sites that require PSN authentication (like this one).
For those asking about the PlayStation Store, we’re still targeting restoration of all services by the end of this month. Contrary to reports, the Store will not be publishing today.
We temporarily took down the PSN and Qriocity password reset page. Contrary to some reports, there was no hack involved. In the process of resetting of passwords there was a URL exploit that we have subsequently fixed.
Consumers who haven’t reset their passwords for PSN are still encouraged to do so directly on their PS3. Otherwise, they can continue to do so via the website as soon as we bring that site back up.
Now that PlayStation Network is once again operational, a great many of you are once again enjoying playing games online. Of course, that’s only part of the Network’s offerings – and you’ve got some questions about how the downtime affected planned releases and online events. Here are answers to some of the more pressing queries:
Q: So what exactly is working right now?
A: Sign-in for PlayStation Network and Qriocity (including the resetting of passwords), online gameplay for PS3 and PSP, playback of rental video content on PS3 (if within rental period), Music Unlimited powered by Qriocity on PS3 (for current subscribers), access to services such as Netflix, Hulu, Vudu, and MLB.tv, “Friends” category on PS3 (including Friends List, Chat Functionality, Trophy Comparison, etc), in-game leaderboards, and PlayStation Home.
We’re currently experiencing an extremely heavy load of password resets, and so we recently had to turn off services for approximately 30 minutes to clear the queue.
As such a large number of people are attempting to change their passwords at the same time, it’s taking longer than expected for all those emails to clear all of the ISPs.
If you’ve requested your password reset, please give it a bit of time to reach your email. Thanks for your patience as we work to get everyone back online.
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