Firmware v2.40 status

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Patrick Seybold Sr. Director, Corporate Communications & Social Media

As has been reported on many gaming blogs and websites, we have temporarily taken Firmware v2.40 offline. We’ve received a limited number of calls from consumers experiencing an issue with installing the system software update on their PS3. While our consumer services department has seen a low volume of calls on this topic, we are committed to providing the PS3 community with XMB access features delivered in the v2.40 update. We are working diligently to isolate the problem for those few consumers and to identify a solution before we put the firmware back up.

We’ll provide further information as necessary here on the Blog.

firmwareplaystation hardware

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2,454 Comments

  • SDkngsht
    July 2, 2008 at 4:35 pm PDT

    soooo…can we get a definite on when it will be available for those that actually work during the day?

  • the_bay_mafia
    July 2, 2008 at 4:36 pm PDT

    2nd comment

  • k3coyotes55
    July 2, 2008 at 4:36 pm PDT

    boooooo

  • Chants_Is_My_PSN
    July 2, 2008 at 4:36 pm PDT

    Thanks for the update

  • the_bay_mafia
    July 2, 2008 at 4:36 pm PDT

    so what about people who already have 2.40 installed?

  • gamesblow
    July 2, 2008 at 4:36 pm PDT

    I love this line “We’ve received a limited number of calls ” That rocks sand socks, man.

  • Atoms
    July 2, 2008 at 4:36 pm PDT

    Way to stay on top of your game!

  • SDkngsht
    July 2, 2008 at 4:36 pm PDT

    also…while we have your attention…can we get a list of all the games that support trophys.

    kind of like the updated liste you guys kept for dualshock 3 compatible games back when it came out.

    thanks and let us know when we can download the firmware. get it right and take your time. i’d rather have it working than rushed and glitchy.

    peace.

  • henry672
    July 2, 2008 at 4:37 pm PDT

    glad to know that ur working on it

  • KenLanzJr
    July 2, 2008 at 4:37 pm PDT

    a dark dark day for Sony

  • k3coyotes55
    July 2, 2008 at 4:37 pm PDT

    ITS SONY DELAYIYING CRAP AGAIN……OFCOURSE

    SONY…….YOU NEED TO MAKE THINGS RIGT BEFORE REALESINF THEM

  • PyroJack
    July 2, 2008 at 4:37 pm PDT

    Since to see it was taken care of in a timely manner.

  • drew713
    July 2, 2008 at 4:37 pm PDT

    my 2.4 works just fine

  • Linden
    July 2, 2008 at 4:37 pm PDT

    glad I got it, it works fine for me

  • JordanBlack68
    July 2, 2008 at 4:37 pm PDT

    At least they tell us on the blog, will we need to pay 150$ if we can’t fix our systems?

  • zinmaster
    July 2, 2008 at 4:38 pm PDT

    This could make or break the PS3.

  • gamesblow
    July 2, 2008 at 4:38 pm PDT

    Also, I’d like to make mention, I wasn’t one of those “limited” number of calls. My Ps3 is working pretty good at the moment.

  • KenLanzJr
    July 2, 2008 at 4:38 pm PDT

    Kinda funny how Eric Lempel isnt the one posting this blog =O

  • T41NT
    July 2, 2008 at 4:38 pm PDT

    im fine with mine , on my 60 gig. enjoying EVERYTHING you guys released and hating you for everything you DIDNT release with 2.40

  • Brokoro
    July 2, 2008 at 4:38 pm PDT

    Well, that sure is a twist on things. Nothing like a plot twist for the PS3 community! I’m glad I got it early on and have had no problems.

  • PyroJack
    July 2, 2008 at 4:39 pm PDT

    *Nice not since.

  • seph1r0th00
    July 2, 2008 at 4:39 pm PDT

    I was really looking forward to getting home today and installing this, but all I get is disappointing news. Good job over there at Sony, you really know how to please your customers.

  • k3coyotes55
    July 2, 2008 at 4:39 pm PDT

    @18

    LOL

  • espiox
    July 2, 2008 at 4:39 pm PDT

    I have a quick, unrelated question about 2.40: how come themes aren’t applied to the in-game version of the menu?

  • KenLanzJr
    July 2, 2008 at 4:39 pm PDT

    zero problems over here as well

  • JordanBlack68
    July 2, 2008 at 4:39 pm PDT

    Firmware 2.40 was too much for the PS3 to handle

  • k3coyotes55
    July 2, 2008 at 4:39 pm PDT

    22 you are great

  • k3coyotes55
    July 2, 2008 at 4:39 pm PDT

    can i have my $600 back?

  • gamesblow
    July 2, 2008 at 4:40 pm PDT

    @18

    Not really, man. I hope he didn’t get fired over it he’s a pretty straight guy and I love giving the blog hell and Sony in General but this isn’t his fault and it isn’t Sony’s …

    It’s the damn in game music we all got!!

  • T41NT
    July 2, 2008 at 4:40 pm PDT

    im just trying to figure out what to say to the everyday 360 fanboy i encounter and ALWAYS win the trash talkin, but now ….. o dear ….

  • SDkngsht
    July 2, 2008 at 4:41 pm PDT

    @ #11

    when they do take more time and get it right people like you flame the blog with whining and b!tching about the weekly updates are lame and you wanted such and such demo and in game xmb should have been launch.

    it’s a catch 22 with some of you nerds and hermits. there will always be that loser crowd that only lives to complain about everything and whine like little girls on blogs across the net and forums about how lame everything is.

    RELAX. they’re getting it right. next time you create a next gen system that never has a single glitch ever THEN you can come and b!tch and moan about any little thing you like.

    like the last line in “wanted”…”what the f**k have you done lately?”

  • SabbathRider
    July 2, 2008 at 4:41 pm PDT

    What is the situation for those who have already downloaded the patch.

    If you could clear this up, it would be much appreciated.

  • gamesblow
    July 2, 2008 at 4:42 pm PDT

    @28

    You’ll have more than that back, cause as much as Sony has [DELETED] us the last year and a half we’re bound to wind up pregnant sooner or later.

  • mcx
    July 2, 2008 at 4:42 pm PDT

    installed last night … everything is ok.

  • k3coyotes55
    July 2, 2008 at 4:42 pm PDT

    well thanx for getting us excited it so we thought ity would come out today

  • Stoffinator
    July 2, 2008 at 4:43 pm PDT

    Was this tested enough? It almost seems like a rush job. Course I don’t blame Sony if it was rushed, being nobody would shut up about it.

  • pr1m3_5u5p3ct
    July 2, 2008 at 4:43 pm PDT

    My system has been working fine since the update, I hope others can resolve their issues ;D

  • seph1r0th00
    July 2, 2008 at 4:43 pm PDT

    Any idea how long this will take? Hours? Days? Weeks?

  • JordanBlack68
    July 2, 2008 at 4:43 pm PDT

    Jeff, There must be a nasty bug somewhere,

    btw, I was close of catching you on the trophies but you are ahead of me :(

  • Nitrowolf2
    July 2, 2008 at 4:44 pm PDT

    question:
    i have downloaded 2.4 and it is working fine but that probaly becuase i dont have online through my PS3, but wen you guys do find the problem with other user what will it mean to for those who downloaded it already. I mean would we be prompt with some sort of patch or what? cause i mean it may be working fine for us but who knows

  • T41NT
    July 2, 2008 at 4:44 pm PDT

    2.40 works fine with me

    – nice being able to read msgs while ingame and reply to them
    – time and date is nice just sad it took this long as to how long the psp had it
    – XMB gets a lil laggy during some games and icons load a little slow
    -i THINK you have to actually quit the game, open up your trophies under games, and let it sync up to your profile before it shows the new trophies you just recieved on your profile

  • gamesblow
    July 2, 2008 at 4:44 pm PDT

    @ 32

    Calm down Blake… The All star football team needs you more than ever for the game on friday night, Mr. Popular. Mr. you’re too cool to not jazz up and play games with a popped color to boot.

    Please, you make it sound like everyone here has no life but you. That you’re the only one slonging your way thru the battle of the bush.

  • SDkngsht
    July 2, 2008 at 4:44 pm PDT

    jesus some of you guys love whining.

    they finally try to give you what you want…it has a few minor glitches that they notify you they’re working on fixing and you STILL cry like little babies.

  • EvoAnubis
    July 2, 2008 at 4:45 pm PDT

    *shrugs* You guys do what you have to do. 2.4 works fine for me. 11 trophies and counting in SSDHD, and communicating with friends has never been easier. I love the update.

    To those that have results worse than the ones that I have, I’m sorry, and I hope whatever issue that were caused are addressed quickly and efficiently.

  • Engine
    July 2, 2008 at 4:45 pm PDT

    I was able to download it and install it last night. I got it to work, but it seems super buggy. When you switch to In Game XMB mode everything is very slow. Icon’s take forever to load and everything just seems laggy. Def. need to look into that to fix.

  • gamesblow
    July 2, 2008 at 4:46 pm PDT

    My only problem with 2.40, aside from not having access to anything while in game using the in game xmb, is the xmb is laggy on Warhawk and certain other games. Stardust is smooth but Warhawk almost crashes my system when brought up.

    That is true.

  • T41NT
    July 2, 2008 at 4:46 pm PDT

    2.41 or something will prolly come soon to fix minor bugs

    anyone know when that warhawk patch releases so we can work on trophies ?

  • Survivalism
    July 2, 2008 at 4:46 pm PDT

    Is their some sort of conflict between something on the hard drive and the install of 2.40 causing some peoples hard drives to corrupt?

  • PS3Diablo
    July 2, 2008 at 4:47 pm PDT

    2.4 is working great for me, relax people, don’t go blow off your horn for nothing at least Sony is being proactive on the issue.

  • JordanBlack68
    July 2, 2008 at 4:47 pm PDT

    If you are going to release other firmware, move the battery icon somewhere, or just underneath the clock, i know its 3 seconds but i like things neat and tidy.

    Btw, why do I get the “An Error has occurred (Code ffffffff) when sometimes I view my mates trophies?

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