I wanted to take this opportunity to clarify a point and answer one of the most frequently asked questions today.
There’s a difference in timing between when we identified there was an intrusion and when we learned of consumers’ data being compromised. We learned there was an intrusion April 19th and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident. It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly this afternoon.
For those who were looking there’s also an FAQ with some more frequently asked questions
Thank you for your continued patience and support.
Guys, STOP THE PRESS! LADY GAGA’S TWITTER HAS BEEN HACKED.
Like I’m not kidding.
Lady gaga got stupid when she went all weird no one cares I like her better when I couldnt read her ppp poker face :p
i will always buy your playstation products. only this time im getting psn cards from now on.
@Capten I will buy sony products until microsofts new console comes out ive been with sony since ps1 and it just feels like an old naggy GF so ill try the new hot thing (microsoft) on the block next time see what all the fuss is about
i feel sorry for the people saying:
I’m selling my ps3… i’m canceling my subscription … i’m getting a 360 or a nintendo… i mean really people… do you really people do you think anyone cares??? Sony is not gonna stop you and clearly you are not hurting anyone by doing that… This problem was not sony’s fault, yes they took some time to update people… but i’m sure they have their reason…
Also, this was done by an elite hacker, you think microsoft’s network is safer? or nintendo’s? Heck no! This could easy have happened to them too… i’m sure they are reinforcing security now, but a week ago Sony was just the unlucky one.
And again, trade, cancel, sell or destroy your PS3. We don’t give e s***t!
thanks for the updates SONY.
It is a hard job to be a PR person for such a large group as SONY. I applaud that you have at least tried to keep us informed. From personal experience, I also understand how agrivating it is to be kept in the dark for soo long. I personally think we did not know these details because SONNY weas unsure of a possible private information intrusion.
In short, I am happy you are trying to make this processs easier and I hope for a speedy, but efficient PSN recovery.
unlike these other idiots, I will not buy a 360 just for this insodent. I will stay with SONY.
Mornin’ :)
…time to turn on the ps3…..
Update to follow.
Yup, still down. More local DH:A for me then.
How many trophy’s can we collect today….we depends on game, but let’s see. :)
Oh, just wanted to say that just because Sony did not cause the reason for PSN to go down, they are not without any responsibility in this situation. When the dollar dictates behavior…..
Your PR department seems to be as useless as your PSN customer service department. Remember when Lumines came out for PS3 on the PSN, and the advertisement on the front page of the PS-Store listed the game at the price of $9.99, but when you clicked on the add, the actual price was $14.99.
Calling Sony on that Christmas Eve, they pretended that they couldn’t find what I was talking about, and then changed it so not only did the price disappear from the add, but also disappearing was the Game Icon. So instead of admitting that they made a mistake, they quickly removed the issue, claiming that they never saw it.
Your Customer Service is pathetic, and obviously you brought this on yourselves it seems. Karma can be a PR nightmare…
It was your choice to lie about the false advertising of Lumines, it was your choice to remove the OtherOS feature, and it was your choice to keep your loyal customers in the dark whenever there’s a problem with a Sony device or platform.
How many PR blunders must you force upon yourselves before you change your evil ways, Sony….
what is the point of Other OS availability? NONE. All it does is allows more back doors to be available to hack games. It makes perfect sense why they removed that choice.
my mention of “otherOS” is just one of their mistakes….why even include that feature in the ps3 from the beginning if it was pointless, Verios?
Obviously, because it was not a pointless function. Even before PS3 came out, Sony was trumpeting this feature.
but in the beginning, it was cool. Then, SONY realizedhow many loop holes other OS could create and how much hackers and cheaters will take advantage of it.
and about them not telling us about private info earlier. A simple and qute plausable reason is that this blog is NOT secure. ANYONE and EVERYONE can read on this blog. They may not all be able to write on it, but still can view it. SONY had to be absolutely sure that a private info breach occured before they reported it too us. I have never had a bad customer service experience. I have found them quite respectful and helpful.
That’s true. I spent $600 on a PS3, the disc drive failed 11 months later, Sony replaced it with a “refurbished” PS3, which broke in the same matter 3 weeks later, then I bought a replacement drive off ebay and fixed it myself, since then it has never broke.
The point of this story…. Sony often rips off its early adopters (rips off meaning selling faulty products, shipping out faulty products to replace the faulty product).
Having said that, I’m happy that I have an early version (with a functional drive thanx to ebay) because of the memory slots and four USB ports (more things that Sony has taken out of its product….ps3)
I have an older Ps3 with the 4 USB and backwards compatibility as well as an external 300Gb external connected as well as 80Gb internal.
but still, nmany people are soo attached to the internet they cannot live without it. Those who will survive this issue are those who actually have a life or at the least nenjoy doing other things just as much as gaming. At one point, there was no online gaming. Some people cnsider online gaming a drug. Granted, I enjoy my share of online gaming, but I am not dependent on it to maake me feel good.
Unlikely this comment will get responded to, but one of my major questions is if I deleted my credit card info off PSN a while back (way before the intrusion) is my CC info safe?
Normal circumstances would suggest that me deleting my CC info off the PSN would mean it was wiped from Sony’s servers.. but seeing as Sony doesn’t really follow the rules when it comes to personal information I am now wondering if my CC info was stored in a cache somewhere for ‘backup’ purposes, in which case my CC info was comprised with the recent attack.
So far there is no suspicious transactions/activity on my CC account, but that doesn’t mean much, and I would like to be sure I won’t have any problems later on due to Sony’s pathetic security measures for the PSN.
BTW, Patrick Seyhold only tells us what he knows. PR of any ompany soes not know anything unless they are told about it. I doubt the engineer and security analysts would keep him and other PR updated constantly. That will take too much time.
@203
I deleted my CC information about a month before the insodent. And I am sure there is not any residual trace of my CC info. Anyways, the hacksers would need your security code which is NOT saved to the servers.
Thanks for clarifying a few things for us Patrick.
I only know taht because I logged on my account on a friend’s ps3 and when I logged in, it wanted my cCC security code and my CC number appeared like 4444********4444
and if I did not give the info, it had an option to auto delete the CC info
Thanks for the update Sony. You still have my support
To all of the people still [DELETED]:
1.) If you want to draw attention to yourself and claim that you’re going to go buy another console and cancel your PSN: DO IT. Do you think anyone else cares about you or your childish little attention stunts?
2.) For those who are worried about their personal information (anything but CC info), do you own a facebook profile? How many social networking sites have you visited/signed up for/used? Don’t you think that that’s the same thing as broadcasting your personal info over the web? Think about it.
3.) How likely do you think that it is that out of 75mil+ users your CC info has been obtained? Besides, when they first shut the PSN down, did you not think to cancel your credit/debit cards? I can honestly say that even if Sony had come out and said on 4/20 that personal info and cc info may have been compromised that people would still find something to [DELETED] about. Let’s say that nothing was compromised in the attack, you would find people complaining that they had to get new credit and debit cards and it’s all Sony’s fault.
Stop being a Captain Hindsight (thank you South Park), be rational, and don’t blindly follow the childish banter that has plagued this blog and every other post online regarding the PSN outage.
it appears the damage has been done, Son’ys poor Pr will only leave them with a handfull of people left, Yes, I knew of the PSN cards and there are some areas to small that Doe’s not sell them especially if you live in a city of less then that has a population of slightly More then 2,000
And to those of you that are looking at just the bank records and the like, remeber these people now know where you live, they know our real names along with our nicks, they know what you purchased and buaght, they know your spending habits. They may or may not even Know your Consoles Serial ID number. . I hope that they didn’t get that data. but if they were able to get that information as it is tied in with your accounts then Ouch… I hope that Data has been separated from the rest. But I do Know this, the CSRS have access to the console Id Numbers and can bring them up at will. SO, There is one more issue at hand, What of the Consoles Serials? gives one something to think about doesn’t it? 75 million Console Ids are running a muck.
it is interesting that Square has never had an intrusion on there net works for all them FFXI players.
Analysis: Hacked Sony risks repeating Toyota’s PR gaffes
(Reuters) – Sony Corp’s handling of a massive Internet security breach is becoming a public relations nightmare reminiscent of Toyota Motor’s bungled recalls response last year, fuelling criticism of Corporate Japan’s standards of disclosure.
http://www.reuters.com/article/2011/04/27/us-sony-disclosure-idUSTRE73Q2QT20110427
I check my bank statement everyday online in the morning so I will know if this jerk tries anything clever. Anyway, though I do believe we should have be notified earlier, I don’t feel any anger towards Sony. This was a totally unforeseeable event that clearly took Sony by surprise. So of course they are going to make some mistakes early on, and if the end result of this nightmare if a safer, more secure network, then I think it is worth the headache for right now.
ARE YOU ALL THICK OR SOMETHING, NOBODY’S CC INFO WAS STOLEN. ONLY DEVELOPER ACCOUNTS WERE HACKED YOU FOOLS. They did that to get access to the psn fromtheir hacked ps3’s and to get free games because they are pirates. I have provided one name on here Mathieulh, sony needs to use google and hunt the guy down. Sure those anon kids might threaten action but who cares, they didnt do this, it aint their type of thing. They dont steal. Thats one bit of credibility that I would give em but they are friends with Mathieulh. So People of Playstation, if you want someone to blame, blame Mathieulh and go find his site and rip him up on it. NOT HERE ANYMORE. The psn was pretty secure info wise but not intrusion wise, I bet there are some Home Clothing importer hackers posting on this very blog.
that is how all this started.
U.S. Democratic senator Richard Blumenthal demanding an explanation for Sony’s week of silence, the Japanese company is under pressure to give a more detailed account.
3 years ago people started to hijack the servers for HOME, then they figured out how to import stuff, then sites like “code reality” started charging people money to hack home for them. Come on sony, I thought after the whole socom3 joker code thing you would have sued them, I did send you all the tools that they used, I sent you names of the people who created them and I sent you all the websites known at the time that make it possible. CALL ME SONY, I NOW WANT A JOB WITH YOU AND I WILL HELP YOU CATCH THEM ALL.
I really hope Sony fixes this soon, because if not it will begin to hurt sales :(
GO SONY!!!
you know, for so many people not able to play on PSN, i’m surprised that there aren’t more people on here complaining haha. its the same like 20 people every day
Sony you guys are awesome *hugs* lmfao
Learn something from this go outside and hang out with your friends and play football or something
CAPITALS CAPITALS CAPITALS CAPITALS CAPITALS CAPITALS
YELLING YELLING YELLING YELLING!!!!! (exclamation pointttt)
AAHHHHH!!!!! (shouting)
take your time sony, get it fixed but try not to make us wait longer than we need to.
It already has hurt there sales, and the cost to re-build is up in the millions by now that is an easy given. Also Goole SNE and then lookk at tyo 6758 I think it is. there are 2 Sony ADR as well as a TYO 6758.
6758 SONY CORPORATION TYO JPY 2,366.00 -49.00 -2.03% 72.19 32.77 2.38T 25.00
SNE Sony Corporation (ADR) NYSE USD 28.99 -0.80 -2.69% 0.89 32.73 29.12B 0.31
It is difficult to determine if the lower rates are due to the security breach. one needs to dig hard to find why the 2 are falling. I can say this though. TYO needs a defibrillator as its heart almost looks like it is about to flat line.
But, its not dead until its candle sticks are snuffed out completely. So Between the disaster in Japan and this disaster, I would be doing every thing I could to get confidence back, but as they say to little to late. And the media is having a feeding frenzy.
Here we go, a few facts.
Fact 1:
PSN was taken down due to hackers.
Fact 2:
Sony mentions that there was an intrusion into the network.
Fact 3:
People are not thinking and only complaining to Sony that they screwed up.
Fact 4:
Anybody that is really concerned with Identity theft, would have contacted the powers that be about it when they realized their information COULD have been in jeopardy.
Fact 5:
Sony let us know as soon as they knew the scope of what had been taken.
And now some results of those facts.
Result 1:
PSN is down and nobody is able to play online.
Result 2:
People get all bent out of shape that Sony should have tried harder.
How about this, PCs have people break into PCs all the time, you going to sue Microsoft for not making the OS better, no, you just deal with it and watch your information.
Result 3:
If your that worried that Sony screwed up, try and be helpful not a whiny brat that can only think about themselves. Or go to XBox and leave the PSN in a better state for it, I’m pretty sure most would agree with you leaving that nothing of value has been lost.
And that last two results
Result 4:
If you have not already taken the time to set your account to fraud alert, then don’t worry, your not going to and its gonna be your fault from here on, Sony notified you and put the ball in your court. As for those that have already done it, hope everything turns out fine.
Result 5:
You think its easy to go through THAT much data quickly? Your Nucking Futs. 75+ million users worth of data, as well as network activity data, and not to mention, security logs, and firewall logs. That is a lot of data, your looking at probably thousands if not millions of Terabytes. Instead of complaining, why not be thankful that you at least can play something, Sony could have shut down all PS3’s until this was resolved to prevent hackers from continuing their work.
Thank you for your time
One final note before I leave to deal with real life and my two kids, and they will hear this as they grow up too.
Life sucks…..Get a helmet.
we will see about this work ……..
When is Sony going to clarify when they told law enforcement officials about the security breach.
Sony still has my support
The Psn leginaore comitee speaks
Sony management super goo man is right this guy matlieulah has made a video’s and also admits on his twitter that he has done this. he caims to have destroyed allinformation after he gave it to a hacker group on various sites
Mathieulh @72ambo I am not trying to dump it, I’ve done it already xD<< via twitter
We at the psn legionarrie commitee can confirm that his guy is member of psx hack site and nextgeneration site. Please go and arrest the owner of them and gather all information from every member there.These sites have written codes how to comprimise the ps3 sercurity and how exploit the cc sercurity of the console. Him and many others are looking to post such find over the nets in pvt sites. This is not a joke or made up story.
Please do your investigation and you will find that im telling you the truth. Also please contact twitter asap and gather all information on him. before he tries to hide and get away.
mcbuttz78
vp-psn legionairre commitee
Great finishing line Kraikof! :) I used to use ‘ Life’s unfair….get used to it ‘ , when I was in juvenile justice field.
I agree K-S-A_abood.
Definitely bad Karma for Sony.
A side note, any suggestions for how I can figure out which boss I missed in Borderlands? Ugh, missing 1 I think for the platinum. PIA, been looking for days in all sorts of areas.
mcbuttz78
A word of caution, you can not make that assumption as any one can make that statement.
and you ave to have a warrant to that here in the US.
and no Hacker is going to draw attention to him or herself in that way.
I can not believe for the life of me that people believe everything they see online.
Leave the investigation up to the FBI, CIA, Homeland Security Sony, and other firms.