Update on PlayStation Network and Qriocity

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Update on PlayStation Network and Qriocity

Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We are currently working to send a similar message to the one below via email to all of our registered account holders regarding a compromise of personal information as a result of an illegal intrusion on our systems. These malicious actions have also had an impact on your ability to enjoy the services provided by PlayStation Network and Qriocity including online gaming and online access to music, movies, sports and TV shows. We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.

We’re working day and night to ensure it is done as quickly as possible. We appreciate your patience and feedback.

Valued PlayStation Network/Qriocity Customer:
We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

  1. Temporarily turned off PlayStation Network and Qriocity services;
  2. Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
  3. Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:

U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit or call toll-free (877) 322-8228.

We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.

Experian: 888-397-3742;; P.O. Box 9532, Allen, TX 75013
Equifax: 800-525-6285;; P.O. Box 740241, Atlanta, GA 30374-0241
TransUnion: 800-680-7289;; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

You may wish to visit the web site of the U.S. Federal Trade Commission at or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

Sony Computer Entertainment and Sony Network Entertainment

The same information can be found at the following websites:

For those that live the United States, but not Massachusetts or Puerto Rico:

If you live in Massachusetts:

If you live in Puerto Rico

Comments are closed.


  • I’m so glad I bought X-box 360 and have black ops on X-box. I would be very angry if I couldn’t play COD on-line. I used to think the PS network was the best.Now, not so much.

  • borrego8184

    chido por el momento no me han rrobado nada, good luck on fixin the prob. team!!

  • This could have happened to anyone on a personal, business, or even government level. Yes, we should have had more information from Sony much quicker, but truth be told, most companies or not prepared for a full scale breach, so it definitely caught them off guard. I am excited for the services to be fully restored but I also don’t mind waiting while Sony takes the necessary steps to prevent this from happening again in the future. I for one will not sell out and go buy an XBox, ps3 > xbox!!! Remain diligent Sony, you still have millions of dedicated members.

  • While you were doing all this security enhancements, updates, and upgrades, why oh why wouldn’t you update/upgrade the audio chat. sorry, but it really stinks! I had my first experience with an Xbox while you were down and it works great! FIX it please?…..

  • r-e-d_1-9-9-8

    the psn better start working

  • i want to play black ops so bad

  • why is the site down and when is the store guna be back up

  • and u guys did u say it is down again!!!!

  • Seriously has been out for over a month now!!! I want to be safe, but there is always inherent risk in today’s “E” Society. Let’s get on with the show!

  • Fuzzy_Belvedere

    I have had it… this is total [DELETED] that the store is STILL undergoing maintenance. Not a billion dollar company cares, but SONY you have lost a customer for any future purchases.

  • I am glad that you are taking the time to do it right. Thank You Sony.

  • We don’t care how long it takes. As long as we are finially safe with your product. Sony PS3 is still better than X-Box…Keep up the good work Sony. We stand by you.

  • OlympusMons666

    I don’t understand why some of you people are complaining that sony sucks and you are going to jump to xbox. Please explain why you are going to go to xbox and present and arguement instead of just saying sony sucks. Which leads me to believe you’re just a [DELTED] kid or xbox fanboy to begin with. I mean I don’t see you getting hired onto the sony security team or tech team for that matter making anything better. Besides the PS3 faithful will wait no matter what. I’m not mad at sony I mean in the 15 years or so I’ve owned a playstation dating back to day one with the ps1 this is the first time I’ve ever even had a reason to not be happy. And if anything you need to blame the sorry loser who sits in his bedroom all day attacking sony from behind closed doors like a coward. Of course no one will ever own up to this attack quite simply because the person or persons know they will have their fking teeth beat down there throat if they did. LMAO at all the cowards behind closed doors. Yay for you!

  • Jackbeans007

    Hey all,
    Having trouble downloading games to PspGo. Got an error message on media go that states “unable to communicate with server” tryed several times(>15). I then deleted the program and reinstalled and now I get “loading store” in media go which never loads ( refereshed, waited over 20 min, logged out tryed again).

    If this is part of the problem that Sony is working on I can wait if not any and all help would be great.

    Thank you….

  • PeacekeeperSun

    I understand they had a problem and hopefully they have taken steps in the future if it happens again (fix faster then a month) I also heard the Xbox Live had some trouble eariler today but let everyone know as soon as it happened not days later (hint hint hint). but atleast now hopefully it will be back soon. they can keep the free crap i dont care about that just want store up so i can BUY my DLC..

  • xNukexGoxBoomx

    i don’t care what anyone says.The PS3 is way better than Xbox 360 PERIOD,nuff said.

  • THE_Beast2012

    i lost my password for yahoo, i tried n it wont work people said that u get a email from u sony i cant access the email that u sent me help plzzz

  • i can not play fifa 11

  • Haven’t been able to log in for the past two weeks. Did the latest update and changed my password twice already since updating. Getting kinda old ya know?

  • over a month psn! hurry up,are indentitys still getting stolen. Im needing to put in codes for patapon 3

  • BlueLightning278

    I can’t wait for it to come back online. I feel sorry for the people who have psp gos’. They get board of their games and can’t get different ones cause the Play Station Network is offline. Good thing I have a PSP 3000

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