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May 14

May 14

PS3 System Software Update

Eric Lempel's Avatar Posted by SVP, Marketing & PlayStation Network

We have been working on a new PS3 system software update that requires all PSN users to change their password once PlayStation Network is restored. The update (v3.61) is mandatory and is available now.

If using a PS3, your password can only be changed on your own PS3 (or a PS3 on which your PSN account was activated), as an added layer of security. If you have never downloaded any content using your account on the system, an email will be sent to the registered sign-in ID (email address) associated with your account when you first attempt to sign-in to PSN. This e-mail will contain a link that will enable you to change your password. In this email, click on the link and follow the instructions to change your password. Once you have changed your password you can sign-in to your account using your new password.

We strongly recommend that all PSN account holders with PS3s update their systems to prepare for when PlayStation Network is back online. The release of this update is a critical step as we work to make PlayStation Network significantly more secure. Thank you for your continued support and patience.

Add Your Own

SteelCurtain1227 said:

May 15th, 11:24 am

Its been ruff but itz ova now. Thanx Sony but keep cyber attacks far away from us lol Reimbursing us will b great and thanx fo da offers an we ps3z appreciate. Fo those who bought xbox arent loyal but runners(i give no props to those) i hate xbox dy suck. To all on my friends list, cum get some(its back on!!!)

mrdownwards said:

May 15th, 11:24 am

Thank you guys for the effort you pUt into this dissarter now where’s our free music

ghost_1345 said:

May 15th, 11:31 am

I was playing today on the PS3 when I was sent to the loging page and a message appear saying that someone sign in using my PS3 ID I think that sony is still getting hack I try calling ps3 but call line was full and couldnt get any help

jangyang619 said:

May 15th, 11:41 am

I am so glad to be back online and talking to my friends and shooting and driving…feels like coming hone again and the ganeplay is so smooth and quick. Also and this for mainly the woe reps. There are rumors of another possible attack on the 21st. Please keep your eyes open for an irregular system glitches.

Also please join me one Facebook @ PSN UNITED. Its my group page for all psn gamers. I will see you all online.

Arcadian_Rebel said:

May 15th, 11:42 am

Woohoo! Add me if you’re playing SOCOM 4!

x_Beasty_Boy15_x said:

May 15th, 11:50 am

yeaaaa psn is back up :D


May 15th, 11:51 am

Is anyone else getting “A server error has occurred” when you have 2 or more accounts on the same ps3?

timmy19888 said:

May 15th, 11:52 am

the network being down never affected me. i hardly ever play online. so for me sony can take all the time they need to do what they need to do.

edward3412 said:

May 15th, 11:55 am


Cranky97 said:

May 15th, 11:58 am

sony vs nintendo vs microsoft 1st place sony 2nd place microsoft 3rd place nintendo good job sony you’re ps3 was a complete success but be careful next time u decide to file a law suit

Lunchb1zzl3 said:

May 15th, 12:00 pm

@48 You talk a lot of crap to back up a company that basically gave away your private information. Xbox Live has never been hacked and never will be because they know how to provide their users with security. Oh, and typing in all caps doesn’t make what you say any more important. Nobody cares if you think you have the best network setup ever.

Cranky97 said:

May 15th, 12:02 pm

u talking to me?

Lunchb1zzl3 said:

May 15th, 12:08 pm

No Cranky, I was talking to WillDo64

spike_was-here said:

May 15th, 12:10 pm

When will the psn store be available again?how come during the aoutage every1 was able to post comments n i couldnt thats not fair…lol

MarwinO3 said:

May 15th, 12:11 pm

Thank You Very Much Sony!!! =D WOOO!! X3

joev14 said:

May 15th, 12:13 pm


dsr1022 said:

May 15th, 12:15 pm

Well, now people can be happy :) i did get an xbox, but kepted my ps3… wtg Sony! Welcome Back !

LSANCHEZ-1968 said:

May 15th, 12:19 pm

Que Locos

Bad1Dog said:

May 15th, 12:22 pm

I can only imagine the stressful nature of the last month on Mr Hirai and his colleagues, not to mention their families. We must appreciate that Sony is not the bad guy here. The hackers are the ones thru their criminal act that did us harm .Sure mistakes were made visa vie vunerabilities in the PS3 network, but honestly … whom is invunerable in the massive online community?

I say thanks to Sony for restoring and providing services that we all appreciate and enjoy hour after hour.
To the hackers I say “too bad” your skills are enormus, too bad you don’t use them to for good purposes.

oOAL-KINGOo said:

May 15th, 12:29 pm

yes play online

hotboi615 said:

May 15th, 12:32 pm

Mann Dats what it do sony!!!!!!!! its been along time coming,been waiting on this like you have no idea

XxGONZOxX_559 said:

May 15th, 12:32 pm

about time

hotboi615 said:

May 15th, 12:33 pm


dekukirby97 said:

May 15th, 12:35 pm

Nice…..but PS Store is still not working……… =(

nightdog34 said:

May 15th, 12:40 pm

@ Bambaro: Why is it so important that you are 1st to write a comment when you don’t even say anything??? Answer: You’re an egotistical idiot..

Evo-Wolf said:

May 15th, 12:49 pm

finallly now we wait for ps store :D

WOLF_TFK-_ said:

May 15th, 12:50 pm

Thank you Sony

AUG209 said:

May 15th, 12:55 pm


steveo31TX said:

May 15th, 1:00 pm

about time youll came back up


May 15th, 1:37 pm


shaunsajan said:

May 15th, 1:51 pm

ahhh wtf it says undergoing maintenence again wtf???

cmclaurin said:

May 15th, 1:53 pm

so i do take it, that it is back down again….

Nauto said:

May 15th, 1:54 pm

Good steps moving forward, one step at a time.

jmdavies said:

May 15th, 1:56 pm

my usual angst: Thanks for another firmware update that again adds no new useful features. Also not store so no amine or fighting games for me!

the bright side: at least online play is back up

USMCRazorbacks said:

May 15th, 2:00 pm

May 15th 2011, 2:00 PM.

I already changed my password and played online for about 2 hours. Got off and came back and got the “Under Maintenance” message again.. Whats the deal? Anyone else get the same thing?

zOmBiEsLaYer623 said:

May 15th, 2:00 pm

psn back down

Eblaze97 said:

May 15th, 2:01 pm

My Psn said undergoing matinence while i was online and kicked me off now I’m back online us this going to keep happing

lane12121312 said:

May 15th, 2:02 pm

hi sonny ar u going to coming uot with ps 4? ples re sponde?

SEANYMPH96 said:

May 15th, 2:02 pm

k this is weird, it came back on for me for like 3 hours then i came back and it said it was undergoing maintenence AGAIN :(

Eblaze97 said:

May 15th, 2:04 pm

@129 that’s what happen to me

SEANYMPH96 said:

May 15th, 2:05 pm

this is really annoying

SEANYMPH96 said:

May 15th, 2:05 pm

ok thanks eblaze

KiN_C_AiD said:

May 15th, 2:14 pm

hey what the hell i update it go to sleep for about 4hours go on for 10 minutes and get kicked off wow i love my ps3 life right now

Maniack_Raskal said:

May 15th, 2:32 pm

Thank You Sony.

K1773r37f said:

May 15th, 2:33 pm


My Daughters sub account is still there.

Guatemalan_Pablo said:

May 15th, 2:54 pm

it kicks me out of games online, and wont stay online

smallwonder79 said:

May 15th, 2:59 pm

HELP!!! anybody can’t access network ps3 indicates latest software but it won’t let me log in!!!!!!!!!!!


May 15th, 3:00 pm

was up now it is not…..I do have a suggestion though the thing you are doing with netflix is retarded…NETFLIX is not apart of the Playstation network I WAS able to sign into it and watch movies until this last stupid update(even when I was not signed into the Playstation network) And last DON’T YOU EVEN THINK ABOUT MAKING AVATARDS MANDATORY as the standard interface NEVER TAKE AWAY THE 100% customization of the system to the player otherwise it is just a system and not your own system that you have purchased!

at_4Dolfin said:

May 15th, 3:08 pm

Thank you. Your tireless efforts and rigorous quality controls made it possible for me to be able to re-sell The Sony PS3 as used instead of As-Is so I can get something else.

ChrisEddins5452 said:

May 15th, 3:11 pm

its back yes im happy :)

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