PSN FAQ – Restoration Questions Answered

1,969 12
PSN FAQ – Restoration Questions Answered

Now that PlayStation Network is once again operational, a great many of you are once again enjoying playing games online. Of course, that’s only part of the Network’s offerings – and you’ve got some questions about how the downtime affected planned releases and online events. Here are answers to some of the more pressing queries:

Q: So what exactly is working right now?
A: Sign-in for PlayStation Network and Qriocity (including the resetting of passwords), online gameplay for PS3 and PSP, playback of rental video content on PS3 (if within rental period), Music Unlimited powered by Qriocity on PS3 (for current subscribers), access to services such as Netflix, Hulu, Vudu, and MLB.tv, “Friends” category on PS3 (including Friends List, Chat Functionality, Trophy Comparison, etc), in-game leaderboards, and PlayStation Home.

Q: I’m having trouble changing my password/I forgot which email I used on my account/I used a fake email to set up my account.
A: Click here for a set of tips on resetting your password. If you’ve gone through the process and are waiting for an email from us, please note that the very large number of requests has caused certain ISPs to slow the rate at which recipients get emails from us. Please be patient as the systems work through the backlog.

Q: The PlayStation Store hasn’t updated since April 19th. When can I download digital games that were planned to be released since then?
A: To date, three Tuesday publishes were missed, which included items like Under Siege and the MotorStorm Apocalypse demo. Rest assured that you won’t miss any of this great content. To catch up on the large amount of material, we’ll be publishing to the PlayStation Store multiple times per week once commerce functionality is restored.  We will update the PlayStation.Blog with information on timing of the Store restoration, as well as the full list of new content as each publish occurs.

Q: How will PlayStation Plus members be affected by the PSN downtime? A number of games/items were slated to go live or come down on April 26th.
A: We will be picking back up with the PlayStation Plus content calendar where we left off to ensure that you won’t miss out on anything.

Q: Sucker Punch has indicated that they will extend the inFAMOUS 2 beta. Any details?
A: Sucker Punch is evaluating extending the inFAMOUS 2 beta, as well as expanding its scope. Stay tuned for more details here in the coming days.

Q: Is anything special planned for the SOCOM 4 multiplayer community?
A: Zipper will announce details on activities to re-engage fans of SOCOM 4 who have patiently waited to play online.

Q: What about the Call of Duty: Black Ops Double XP weekend that was missed while PSN was down?
A: We have been in discussions with our friends at Treyarch, and they have ensured that all Call of Duty: Black Ops fans will get an extra Double XP event as soon as PSN comes back online. We don’t have details on timing just yet, but look forward to an announcement as soon as we have news.

Q: How can I redeem the Welcome Back offer that was mentioned by Kazuo Hirai? What’s in it?
A: Hang tight – we’ll be announcing all the details soon.

Q: How can I sign up for the Debix AllClear ID Plus protection announced last week?
A: More details are coming soon.

Q: When will the PlayStation.Blog start talking about games again?
A: Tomorrow! Thank you for bearing with us as our role changed over the past few weeks. We’ll be once again talking games every day leading up to E3, which is just a few short weeks away.

If you’ve got a PSN-related question that remains to be answered, please ask below, and we’ll do our best to answer.

Comments are closed.

1,969 Comments

12 Author Replies

  • JEFF DO U PLAY BLACK OPS MAN OR ANY OTHER PSN HEAD?
    IF SO WE SHOULD DO A TOURNEMENT

  • beautiful, welcome back, welcome back, welcome backkk!!!!

  • the_one_killa_xx

    Thankyou so much Sony and Jeff for keeping us up to date with the updates.

  • i haven’t been upset about the outage until today and now im [DELETED] we cant download dlc content honest hearts for new vegas xbox prevails once again like getting dead money first

  • does sony feel pretty stupid microsoft is taking care of there customers with dlc content that launched today and u cant i mean i own a sony tv , viao i5 ,laptop, ps3, and every other electronic i own is sony but they cat provide dlc content for me microsoft looks pretty good right now i would walk through fire with you but im upset about honest hearts today im sure bethesda is more upset then i and i know im 1 small customer but its a domino effect

  • I love the PS3 it is omnipatent still need the store I need to play some PS2 games to play HOORAY WOOT WOOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • great work Jeff but I have one question. if we had money in our psn wallet when the network went down will it still be there when the store comes back online?

  • randomicity3000

    jeff can we at least have some sort of time frame for psn store to be up i cant get past level 5 for homefront i need the download and nice work on getting online back now can you just get the store going asap please

  • yaaaaaaay lol

  • When will the playstation store be back up again

  • ohhh yea finnaly

  • Is there a specific date when the PlayStation store be up and i don’t get what PlayStation plus is for?

  • Ok I have a question.

    My PSN still isn’t signing me in. There was one point where I had it and when i went to test the connection on PSHOME it failed on me and hasn’t come back on since.

    i changed my password, got the update, and i even changed my email. I also checked my internet connection on the ps3 and everything was ok, even the psn succeeded.

    So why can’t i still sign in? It keeps telling me that a DNS error occured and i tried all the options given to solve it, but it still won’t help.

    thankss
    geekypnai13

  • Terminator_5000

    ey what the f is going on? every time i try to go on the ps store its saying the service is undergoing maintenance. it’s been saying that fir the past couple of months

  • any news on the 3x cash that was planned for Uncharted?

  • Today i logged in Playstation Store after a few minutes i got an error and got kicked out,, when I signed in again I realize I couldn’t use most of my rewards I got playing Playstation Home games… My question is,, is there anything I can do to get that stuff back?? I lost shirts,, items,, decoration,, my Red Horns (my favorites) from the Dolphy Race…

  • please do an update of when the PS Store will be up

  • Please Sony make the welcome back program available after 30 days!! Im not going to be able to download it in 30 days! Please Sony im begging!.

  • i eraesd mu user accoun and i cant get my first strike maos and i already paid

  • i made a new account but my old acount does not work i was 8th prestige and it says a system error has occurd when i try to reset my password some one please help me !!!!!!!!

  • i was wandering what further details u could provide about the one year on idenity protection that i read about a while back, you guys are still going to do that? who do i have to call, what do i have to do to get that set up? if u already have answered a similar question, or have the info online, please give me the link, and thank you. Btw, if this happened once, who is to say u guys won’t have another network intrusion, cause if they can get to you once, i am sure they can do it again.

  • What will happen to the people who have their ps3s jailbroken or such as moded ps3s. Because the last time i played mw2 there was a moded lobby. Are they gonna get banned or just get ignored.

    Sincerely,
    XxGame_KillaxX
    p.s i do not own a jailbroken ps3

  • First I would like to thank everyone invloved to reset all services because only when things like that happens that we can see that you really cares about your customers and prove to us that we made the right choice, congrats.
    Second, I have created an account on ps3 console to share with my friends i have tried to change the password but the email never arrives. I already have tried 3 times and nothing to receive the email. the other account was almost automatic when I was redirected to restart the password. What can i do, wait a little more or could i try another way?

  • Hey im having trouble resetting my password i got the email to reset it but when i click the link i type in the verification letters and once i click submit it says theres an error resetting my password click the link again or copy and paste the link to a web browser now i do both and it takes me back to the same place and the same ting happens HELP!!!!!!!!!!!!! me please

  • When ca we use the PS Store ?

  • I cant thank you guys enough for everything these last few days. ive been a playstation/sony fan my whole life (12 years) the package is awesome too! will additional money on the PS store be restored too? thanks

  • whhy dont you guys make u pay well at least for the ones that can afford it

  • Reading all these comments is upsetting. Did nobody read the article? Or maybe even read the first page of comments or the first replies? PlayStation Store is down. There’s no ETA. They will make a post about it when it is back up. The Welcome Back package is happening. There’s a post about it, look it up.

    As for people mad about the Welcome Back package, I can understand that. I already own inFamous and LittleBigPlanet, and I really don’t know much about the other games offered. Dead Nation didn’t look that great. Would’ve been cool if we got some other “Greatest Hits” title, like Heavy Rain – I’ve been wanting to play that. Or MAG, to boast of the network being back online.

    Then there’s the comment about Sony not taking care of their fans with DLC and how Honest Hearts is on XBLA. Here’s the thing – if the store’s down, the store’s down. They can’t bring it up so you can download something quickly that other people are already getting off another console. Their release date was not something Sony had a say in, and as soon as the store is back up you’ll no doubt be able to get it.

  • As for people suggesting they give you Call of Duty maps, just shut up. Are you that oblivious to the way this works? Do you not see that the titles we are offered are Sony exclusives? Or read in the letter about the package that they had to work with any outside developers of the games to include them in the package? You can’t just give something away for free without asking the developer, but Sony has a little more sway in the matter when it’s something exclusively licensed through their system. Nobody is going to get Mortal Kombat for free as that’s a third party game, but if they were asking for something more like a previous SOCOM before 4, Fat Princess, or the God of War collection, it’d be more plausible. It’d probably have to be already on the Network though for download.

    That’s not happening though – they made the package, that’s the package. No, you can’t redeem codes you have right now in the meantime. I’m still waiting to cash in a twenty dollar card and the Rollcage skin for Portal 2. That’s not going to be possible though until the Store is restored, so until they post with “The store is back online!”, nobody is getting anything.

  • Also, for anyone asking what PlayStation Plus is, it’s a little bit like an advanced form of Xbox Live Gold. You get game discounts and early access to new demos and betas like Gold, and every once in a while you get free games as well. I know since I got my PS3 in December, I’ve seen Sam & Max: The Devil’s Playhouse and one of the Sonic The Hedgehog games go for free only to PlayStation Plus members. PlayStation Plus members also had access to the Mortal Kombat demo before anybody else did. Only problem with a one-month trial subscription is that if you get any free games through PlayStation Plus (The blog has already confirmed that this does not include the welcome back package), they become inactive if you don’t keep your account current. If you buy a game on discount, it’s yours to keep and play even if you get rid of PlayStation Plus, but if it’s free to PS+, then it becomes locked once you stop subscribing to the service.

  • hey dude would u kno y im not able to reset my password thru email

  • is our wallets containing our money within the wallets safe?

  • Enough with the wall of texts… No one’s gonna read that sht.

    Sony hurry the fk up with getting the store back online. I’ve got 3 codes of DLC for L.A. Noire that useless.

  • Alot of you r low lives who really really r sad 2 get mad over things like this yur demanding for something that has no apparent effect in this world only 2 satisfy yur own greed if u was running a system with many many customers information in it and 1 day minding yur own business some1 decides to screw u over by hacking yur network and the customers who trusted u with its information im pretty sure u wouldn’t kno wat 2 do in that situation u probably would have gotten on the computer and blogged about it really if yur upset stay of the computer and sell yur playstation system cuz theres alot of grown ups out there who r just happy things r fixing up

  • Hello Jeff Rubenstein,

    I was wondering since i could not get a reply on the other fourm about the customer Apperciation Fourm i was wondering for the Free Dlc that u get from the Psn Store i was wondering for the Other Customer’s ( PSN User’s ) if all they wanted was the Black Ops Map Pack ( thats wat i need ) would that be availible, Thats all i want outta it, I was hoping it was gonna happen, Time are hard for me and my wife and all i want to do when i get home is play some black op’s with my friends And my sister online and Sadly enough for me its paycheck to paycheck so sadly i wldent be able to afford the map pack, But i love the playstation and playstation network an i am a loyal fan of PSn and Sony i hate xbox with a passion lol, in conclision i was just wondering if it is possible to get that type of a free DLC From The PSN’Store,

    Thanks Sincerly.
    Beerrcann

  • I use an email through Hotmail. Received 3 emails from Playstation today, after requesting it through the PS3 yesterday. After clicking the link, entering the code, it gave an error message. Soooo….I requested an email to be sent to me through Playstation Networks website….got the email right away, and the code worked!! Hope that helps anyone else having the same problem. Good luck! Cause I know it bites not getting to play when everyone else is. lol

  • Im haveing troubles getting into the Playstation Store it says its is down for maintenece some help please.

  • @Jeff
    Ahh i Made A Fake Email So Cant Sign In I Still Want to use that account please help me jeff so i can play CoD,Will we get double xp for make up and escalation for free? but help me to play online on my other account please

  • Nice, but I would like to know when I can get into the PlayStation store.. I had reformated my PS3 without backing it up and I lost all my downloads.. only way I can get them back is by going through the PlayStation store. Could you guys open up the history downloads at least? So that way I can get my downloads back.. thanks if you read. :p

  • @mlrs13mike The PlayStation store is currently down.. Sony is probably working on a new security feature for it so players cant go hacking into the store getting free stuff or getting our personal info.

  • woot woot cant wait for the store to come back online. add me

  • Playstation if you guyz are thinking about a reward or offer to give Playstation users i would recomend letting us have 1 or 2 free things on playstation store that cost 15 dollars or less

  • ok thanx gurt10

  • I still can’t access or create playlists on Music Unlimited by Qriocity using my PC or Laptop. I have premium subscription but it keeps telling me to upgrade whenever I click on any of my playlist. Is this gonna be fixed soon?

  • for some reason while i was playing black ops it said i was signed out because someone else logged into the same account what does that mean?

  • When the Playstation Store will be back?

  • I’m looking forward to seeing more things about this program. I took a look at some of the games but most of them I own and or don’t really care about. Overall I’m just happy to be able to play my PS3 online again. Wouldn’t you agree Jeff?

  • wen will the psn store come back online so i can get my maps back i lost my cod maps for all black ops and mw2 idk y either

  • I’m still not seeing any answers about our wallets. I put a lot of money in my PSN wallet on April 17th which happened to be my birthday and about an hour later I couldn’t log on to spend it. I just want to know if the money everyone placed in wallets is safe? I know this has been a long and hard process. Please just try to answer this.

    I may have been disappointed at first that this huge company went down so easy, but I’m glad to see all these people so dedicated to Sony because I know I was and always will be! Even though it took forever for answers, keep up the good work…. I don’t want to be disappointed again.

  • `@fast00965 i had the same problem i changed the password just like everyone else did idk wat it was i couldnt get a hold of sony either due to high call volume.to ask about it . it said something like another user has signed in on this id then signed me out.???? wats up with that sony

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