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May 18

May 18

Update on PSN Password Reset Process

Patrick Seybold's Avatar Posted by Sr. Director, Corporate Communications & Social Media

We temporarily took down the PSN and Qriocity password reset page. Contrary to some reports, there was no hack involved. In the process of resetting of passwords there was a URL exploit that we have subsequently fixed.

Consumers who haven’t reset their passwords for PSN are still encouraged to do so directly on their PS3. Otherwise, they can continue to do so via the website as soon as we bring that site back up.

Add Your Own

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Old_PopTarts said:

May 18th, 2:23 pm

+ xBarbarikDavex13 on May 18th, 2011 at 2:00 pm said:

Yeah I got confirmation of what you just stated about an hour ago. Thanks for letting me know furthermore I appreciate it. Quick question then, so if someone does that on a PS3 a year ago and sold their original PS3, even after a year of no activity, they would still be able to buy a PS3 from a store and add their old account? It just sounds odd to me.

+ GY_NASTY on May 18th, 2011 at 1:49 pm said

You must be speaking for only yourself. Last time I checked their ETA on all services was May 31’st.

Boobnoob69 said:

May 18th, 2:24 pm


Boobnoob69 said:

May 18th, 2:25 pm

Heh heh, first on page 5!!!!!!!!!!

Boobnoob69 said:

May 18th, 2:25 pm

And second, possibly third.

normansdots said:

May 18th, 2:27 pm

how much longer till the store comes up i want to play dc universe online and i need the store to enter my code :(

Old_PopTarts said:

May 18th, 2:28 pm

I’m just asking for 100% confirmation. I mean why? Why would you still have an active account even if it isn’t used? It sounds soooo weird to me.

zech678 said:

May 18th, 2:28 pm


xFroxx said:

May 18th, 2:29 pm

add me at xfroxx to play some brink!!!!

Jay454 said:

May 18th, 2:39 pm

@191 Wow. That was one of the biggest abominations of grammar I have seen in a very long time. It made me very sad.

boondox30 said:

May 18th, 2:39 pm

It’s down cause they are testing PS Store. Have patience.

akatsukikakuzu said:

May 18th, 2:40 pm

@20 lol :P

Sarge435 said:

May 18th, 2:44 pm

All I want now is for the PSN store to come back up! Can’t wait to get my free content and DLC! Please friend Sarge435

Boobnoob69 said:

May 18th, 2:45 pm

Ok, let me see here………

Boobnoob69 said:

May 18th, 2:45 pm

Nope didn’t get first on page 6

Boobnoob69 said:

May 18th, 2:47 pm

Now I see, I was a bit too early.

dragen25 said:

May 18th, 2:48 pm

bring the store buck up in the us has it up so pot it up in canada

SMILEYHSC805 said:

May 18th, 2:49 pm


SMILEYHSC805 said:

May 18th, 2:51 pm


Boobnoob69 said:

May 18th, 2:52 pm

I’m just a lonely old troll.

Asaki78_san said:

May 18th, 2:53 pm

Thx Sony for the info :D

Turloughvizlor said:

May 18th, 2:54 pm

Man just get the stupid store back up. More than likely they don’t even read the posts on here they just post about games and DLC that we can’t even get just to piss us off

Boobnoob69 said:

May 18th, 2:55 pm

*sniffle* nobody ever cares for trolls. We aren’t all bad. *sniffle*

abiel97 said:

May 18th, 2:58 pm

PSN are u sure there is no more hacks, then your wrong cause last night when I was playing black ops online my system froze and a popup sayer another user has gotten acces to your account !!! I think the hacker were able to hack again!!!

jbishere75 said:

May 18th, 2:59 pm

I’m happy being able to play, of course i too am dieing for the store, but i can wait longer for it, if it helps the security of the whole system!


May 18th, 3:00 pm

@ Patrick Seybold ? For you any word on if playstation plans on or can make voice chat with friends cross game? And anyway to set the ADD YOUR OWN comment so we can send comments thru our ps3’s?

FireDog42 said:

May 18th, 3:01 pm

……..cant the hackers just leave sony alone for at least once? this is geting pretty old. i dont see anything that the hackers want from sony beside tick off every single gamer who owns a playstation3/portable. and let sony fix the store that you (the hackers) have cause. this isnt funny anymore. so go outside and enjoy the sun and enjoy whatever life you guys have left (if theres is any that is).

jbishere75 said:

May 18th, 3:01 pm

@abiel97 WTF! I got the exact same message, stoped in the middle of a round, then was told another person has signed in on mine.

jbishere75 said:

May 18th, 3:02 pm

I changed the pass twice!

OVERDOSE665 said:

May 18th, 3:03 pm

I wish the store was up i got 200 burning a hole in my pocket!!!!!!!!!!!!!!!!!!!!


May 18th, 3:04 pm

how about some good games in you list of 5 crap games

Boobnoob69 said:

May 18th, 3:05 pm

Maybe one more try,

Boobnoob69 said:

May 18th, 3:05 pm

Nope, still didn’t get first on page 6.

Boobnoob69 said:

May 18th, 3:07 pm

I’m a lame troll.


May 18th, 3:07 pm



May 18th, 3:09 pm

So is the PSN working because i can’t seem to log in

ambiance said:

May 18th, 3:10 pm

I am a meat popsicle.

The_Plague_92 said:

May 18th, 3:10 pm

I’m loving the fact that their now posting more updates about passwords now, and stuff, can’t wait to get me a new ps3 soon and get back to gaming with my peeps

johnny2x4jm said:

May 18th, 3:10 pm

Hahaha atlest I got mine done befor they did that

EMajorwitz79 said:

May 18th, 3:15 pm

All this talk of hacking and exploits makes me feel old. Now I know how my parents felt when I had to teach them how to open emails and stuff.

Boobnoob69 said:

May 18th, 3:17 pm


Boobnoob69 said:

May 18th, 3:18 pm

Arrrrrrgh, I give up. see ya later.

theforeignkiller said:

May 18th, 3:19 pm

I cant open the password reset page it wont let me

theforeignkiller said:

May 18th, 3:20 pm

updates on store plz sony

abirdd said:

May 18th, 3:21 pm

Reset works fine on the PS3

EMajorwitz79 said:

May 18th, 3:23 pm

How are people still able to post on the forums?

krazymadman said:

May 18th, 3:26 pm

Least they have the online multi-player functioning! Wow wat short term memory some folks have, wasnt even a week ago and no-one was able play online at all. Now folks want to complain and make issues or have a poor attitude about Playstation Store. Come on people i think Sony deserves a little slack here. Let Sony do wat they have to do in order to secure & bring all services back to 100%.

For those not thinking clearly remember that Sony has lost & continues to lose a great amount of profit due to this crisis & attack on thier systems. Sony wants to have it’s store back up & running because it generates alot of money. They are making sure all is safe and everyone has changed or updated there passcodes. Trust me they will give back plenty to it’s dedicated user’s for our patience. Least we all have the ability to meet up with friends across several regions to enjoy the vast world of online gaming. Lets be patient & appreciate that we have most of our network functioning. And we ALL know the rest will soon follow.


May 18th, 3:28 pm

can you get on psn when your password has already been reset? if you can could you get on a psp?

ARES405 said:

May 18th, 3:30 pm

Sony, got a question, the other day I was playing CoD Black ops Zombies and out of nowhere it froze and logged me out of the game i was in stating that “someone else has logged into this account”, But it did not log me out of the PSN. Was it just a Treyarch issue, or should i need to change my password again?

krazymadman said:

May 18th, 3:31 pm

-247= change your passcode, treyarch would not access your account

xBarbarikDavex13 said:

May 18th, 3:33 pm

+ Old_PopTarts on May 18th, 2011 at 2:23 pm said:

i think its because if you purchase something off the store, you dont have to purchase it again with that account, but if they were to close the account out because you no longer have a ps3 then thats money you’ve spent being wasted because you’ll just have to purchase it again if you open another account. thats what i think anyways. id be pissed if i bought like 10 games for $60 each only to get rid of my ps3 and lose my account then have to purchase all them again when i get a new one.

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